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RTG progressive malfunction - jackpots voided

Discussion in 'Online Casinos' started by Perez777, Jul 28, 2015.

    Jul 28, 2015
  1. Perez777

    Perez777 Experienced Member

    Occupation:
    Online poker player
    Location:
    Russia,Yaroslavl
    Hi all.This post I found on other authoritative site.

    I won a large jackpot of Jackpot Capital in the game Spirit of the Inca, $1,684,999.60. They locked my account for about a week, and finally when I got back on, it showed the winning. I then proceeded to withdraw and all the money was gone. They then contacted me several times and wanted to offer me $1000 or the month of June deposits. I told them no, that this was an insult from $1.7 million to $1000. they said it was an error on their technicians part, that he was testing the system and I happened to be on the site and I hit it. I don't feel I should have to pay for their mistake and I also feel they should be held accountable for what he or she did, NOT ME. If it was a technical problem with the system, that's different, but it wasn't. I have a whole bunch of communication that they sent me if you want I will forward it to you. They called me numerous times and emailed me also. Seemed very anxious to get things settled. I will not settle for $1000, this is a total insult. If you will email me with an acknowledgement of me contacting you, I will forward all the communication that they sent me. I am very upset of this. My phone is 1-719-543-**** and my email is ****************@c*omc*ast.net. My name is Jane ******** I don't know how to attach the email or I would, that's why I said I will forward it to you if you email me. Thanks Jane This happened the second week of June
     
  2. Jul 28, 2015
  3. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    nevermind, it is repost.
     
    1 person likes this.
  4. Jul 28, 2015
  5. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Actually what had happened was that there was a malfunction due to human error that voided the progressive wins. It's a mind-boggling shame - I would have hated to have been in this persons shoes when seeing the jackpots appear - but shit happens. I have a statement from RTG that I'll post shortly.
     
  6. Jul 28, 2015
  7. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Admin Note: Title Change

    Since this has more to do with the software provider - and not Jackpot Capital - I've renamed the thread from "Jackpot Capital Casino - Non payment of $1,7 Million" to "RTG progressive malfunction - jackpots voided"
     
  8. Jul 28, 2015
  9. PNEFOREVER2

    PNEFOREVER2 Senior Member MM

    Occupation:
    Parcel Sorter.
    Location:
    Preston,lancs
    Ouch, I'd be fuming if that happened to me.

    It is funny how "malfunctions" rarely, if ever seem to happen when you're on a bad losing streak, it's just bad luck...
     
    3 people like this.
  10. Jul 28, 2015
  11. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    error on their technicians part

    I take it they mean RTG tec's, The boss will no more on this due to he's contacts, If it has been won we will find out, I would not be happy if I thought I won it and its not real, But my luck that would just happen, If it has genuine been won and the casino is misleading you than wow what a shame,

    Edit:: Just re read the bryans 1st post, What a nightmare but like he said shit happens, But thats just taking the pi$$ Hopefully they gave you some comps but I bet it felt good being a millionaire for a few hours,

    Was it a genuine error? who will ever know, There has been a few threads about RTG games play, More it goes up more people will play, If won than not so many, This casino industry is not all black & white
     
    1 person likes this.
  12. Jul 28, 2015
  13. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Looks like a good story - I look forward to seeing the statement explaining this from RTG.
     
    4 people like this.
  14. Jul 28, 2015
  15. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Your not the only one, Its aways right there end, evevn a few spins or quid, NO panic every things ok our end, Well its obvious not ok there end, Does make me laugh players are always wrong?
     
  16. Jul 28, 2015
  17. ugaboga

    ugaboga Casino Addict

    Occupation:
    Information Technology, Day Trader
    Location:
    Australia
    What could a Technician possibly do to manipulate the RNG? And why would they do it on a 'live environment' - since RTG has no issues with going down for regular maintenance.
     
    5 people like this.
  18. Jul 28, 2015
  19. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    hmm i think the tin hats will be out on this one .... with a technician causing a malfunction .. e.g a progressive to be shown as winning which "could" lead some to think it is possible to manipulate on the back end. Im not saying it is .... but i dont know something here does not sit right. Will be interesting to see the official response on this.
     
    1 person likes this.
  20. Jul 28, 2015
  21. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    When millions of dollars are on the line, you don't perform live "testing/updates/etc" on ANY playable game. RTG has been around long enough and they're big enough to know this. They simply don't give a sh*t. Makes me think twice about playing at RTG casinos in the future.

    Interesting.......has anyone actually heard about a $1M+ RTG progressive being won?

    I've done a little snooping around Google, and found that Jackpot Pinatas has never been hit for over $1M...even though it's been around since 2009.

    Also, I thought that RTG progressives were system-wide? Taking JP for example - different casinos offer different jackpots. What gives? This opens the door for RTG casinos to stick to their T&C and pay out miniscule amounts by the week/month.
     
    1 person likes this.
  22. Jul 28, 2015
  23. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    Well personally I have never heard of any of there large million plus jackpots being hit. Could be wrong.. but some of them last time I checked had been going for years. I have had a few deposits at RTGS the past week and am again bored of the games and that fact news like this dont exactly fill a person with confidence.
     
  24. Jul 28, 2015
  25. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    Personally, I'd take the $1000 (or the month's deposits, whichever is greater) and permanently close ALL of my RTG accounts and be done with them, after an experience like that. Otherwise, you'll never see one red cent from them.
     
    1 person likes this.
  26. Jul 28, 2015
  27. JAMES50

    JAMES50 Experienced Member

    Occupation:
    air conditioning contractor
    Location:
    Florida
    WOW Since nobody has ever hit these,, were exactly is the funds that would pay, If it was ever hit (lol without MALFUNCTIONS)? Yes that would be the end of rtg for me. But we rarely play any of those high random games,, FOR THIS REASON,,, I cannot imagine the feeling,,
     
  28. Jul 28, 2015
  29. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    Yep....if the progressives (non-RJ) aren't system-wide, this opens the door for underfunded casinos to not be able to pay out a huge jackpot win, leaving the player stranded.
     
    1 person likes this.
  30. Jul 28, 2015
  31. JAMES50

    JAMES50 Experienced Member

    Occupation:
    air conditioning contractor
    Location:
    Florida
    Sorry to say there meister man "BUT SHIT HAPPENS" is pretty friggin heartless..And am looking forward to there sad excuse...
     
  32. Jul 28, 2015
  33. JAMES50

    JAMES50 Experienced Member

    Occupation:
    air conditioning contractor
    Location:
    Florida
    Exactly what crossed my mind while reading this disturbing post
     
  34. Jul 29, 2015
  35. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    Tin hat present, up front and waiting :lolup:

    .
     
  36. Jul 29, 2015
  37. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    Come now... this is RTG. We've all picked up our tin foil hats ages ago. In fact, I think most RTGs should be handing them out free in the casino lobbies by now. ;)
     
    8 people like this.
  38. Jul 29, 2015
  39. rena35

    rena35 Senior Member

    Occupation:
    writing/poetry
    Location:
    cyber space
    My second tin foil hat for the day. Total crap and that is why i try to stay far away from RTG. Never a malfunction when a player deposits big, just when they win big. RTG the home of the most rogue casinos award.
     
    2 people like this.

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