Nifty29
Dormant account
- Joined
- Jun 20, 2001
Hi Gang
I had an experience at a new casino whilst playing a bonus on a feature guarantee game.
The short version is:
1. I started with $25
2. Bet 60c all the way (50+10)
3. Balance was 1.17 with 105 (approx) spins to go until feature
4. Last spin took balance to .57c....
.....and the feature guarantee had reset to 150 spins.
My recollection of these games whilst playing a bonus, is that when you reach $1 or less, a pop-up displays explaining that the spins will be reset and would you like to play the feature guarantee now. However, I did not receive any pop-up at all like I was expecting and thus lost all my progress.
The question is.....am I wrong? Did I get mixed up or something?
I have had a back and forth discussion with support and they told me initially:
please make sure you trigger that before your balance goes down to below the bet amount.
Now, I thought that was the whole idea of the pop-up i.e. so this didn't happen.
Anyway, they sent me a screenie of the popup which says:
"If your casino balance drops to $0.00 or less, while you have wagering requirements remaining, accumulated spins are lost. You currently have accumulated spins for $xx and $xx bet per line. Do you want to attempt the feature guarantee for $xx bet per line? YES/NO"
Here, I think, may be the problem. I'm sure that other FG games say "$1.00 or less" not "$0.00 or less", and if this is the error, it would explain why I did not receive a popup i.e. I did not reach zero. My understanding of why the rule was implemented is because most RTG's convert the bonus balance to "withdrawable" when you dip below $1.00, and if you were allowed to play to less than $1 and then trigger the feature, any winnings would be issued as real cash instead of bonus (like they should since they were earned with a bonus).
It just makes no sense to be "0.00 or less" any way....how do you go less than zero?
My conclusion is that the trigger level limit has been set incorrectly i.e. it should be $1 or less not $0 or less. It would explain why the popup did not occur, as if my balance became cash when I reached .57 then I would no longer be playing with a bonus and hence would not receive a pop-up. It is likely (IMO) that the popup trigger limit has been set to $0 but the actual trigger limit has been set to $1 or less. In this case, I would lose my spins because I went below $1 but not get the popup because my balance had not reached zero.
Follow?
Anyway, some opinions would be great!
If I am wrong that's cool, but I really do think something is wrong with the game setup (it was a brand new game only hours old btw).
The casino in question gave me $10 which was nice, but have denied there is a problem, but I'm determined to confirm one way or the other because some other newbies or unsuspecting players might not even realise they lost their spins i.e they'll think its their fault and move on.
I had an experience at a new casino whilst playing a bonus on a feature guarantee game.
The short version is:
1. I started with $25
2. Bet 60c all the way (50+10)
3. Balance was 1.17 with 105 (approx) spins to go until feature
4. Last spin took balance to .57c....
.....and the feature guarantee had reset to 150 spins.
My recollection of these games whilst playing a bonus, is that when you reach $1 or less, a pop-up displays explaining that the spins will be reset and would you like to play the feature guarantee now. However, I did not receive any pop-up at all like I was expecting and thus lost all my progress.
The question is.....am I wrong? Did I get mixed up or something?
I have had a back and forth discussion with support and they told me initially:
please make sure you trigger that before your balance goes down to below the bet amount.
Now, I thought that was the whole idea of the pop-up i.e. so this didn't happen.
Anyway, they sent me a screenie of the popup which says:
"If your casino balance drops to $0.00 or less, while you have wagering requirements remaining, accumulated spins are lost. You currently have accumulated spins for $xx and $xx bet per line. Do you want to attempt the feature guarantee for $xx bet per line? YES/NO"
Here, I think, may be the problem. I'm sure that other FG games say "$1.00 or less" not "$0.00 or less", and if this is the error, it would explain why I did not receive a popup i.e. I did not reach zero. My understanding of why the rule was implemented is because most RTG's convert the bonus balance to "withdrawable" when you dip below $1.00, and if you were allowed to play to less than $1 and then trigger the feature, any winnings would be issued as real cash instead of bonus (like they should since they were earned with a bonus).
It just makes no sense to be "0.00 or less" any way....how do you go less than zero?
My conclusion is that the trigger level limit has been set incorrectly i.e. it should be $1 or less not $0 or less. It would explain why the popup did not occur, as if my balance became cash when I reached .57 then I would no longer be playing with a bonus and hence would not receive a pop-up. It is likely (IMO) that the popup trigger limit has been set to $0 but the actual trigger limit has been set to $1 or less. In this case, I would lose my spins because I went below $1 but not get the popup because my balance had not reached zero.
Follow?
Anyway, some opinions would be great!
If I am wrong that's cool, but I really do think something is wrong with the game setup (it was a brand new game only hours old btw).
The casino in question gave me $10 which was nice, but have denied there is a problem, but I'm determined to confirm one way or the other because some other newbies or unsuspecting players might not even realise they lost their spins i.e they'll think its their fault and move on.
.
