Hello all,
I am new here, and i like to share a problem with you. For a couple of years i play at several online casino's. Also at Royal Vegas from the Fortune Lounge Group. About a week ago i made a withdrawal (100euro) and wait for it to show on my moneybookers account. After a couple of days, nothing received, i take a look at my casino account and see that withdrawal was still work in progress. So i started live suport, they tell me that they need new documents from me. So i send a bill and a copie from my passport. I then got an email and they say, bill was oke, but the passport was black and white and that was not acceptable. So i send in a color version, and they let me know they received it.
No money received, so take another look at my casino account, still in progress, so i emailed the costumer support, and they say, we did not receive your documents, so i start another conversation with the live support. First they say, we did not receive the documents, and then they find them, so i had to wait. Today i emailed again, and now they say the documents ware not accepted, i must let them certified by a commissioner of oaths ???
So i start another live support conversation and ask them what they want to do, and they tell me that i must go to the police or a lawyer for a stamp on my documents and then send them to them.
I tell them that i was playing for a couple of years with them and also at Platinium Play and 7 Sultans (both also from the Fortune Lounge Group) and there were no problems. And they have already a copie from my older passport and bills. Then i asked them what was wrong with my documents, but they did not want or could tell me.
I am very frustrated right now, and i think there is nothing else i can do, except going to the policy or lawyer, which i am not going to do. So i think i lost my 100 euro's.
If anyone knows what to do, please tell me?
I am new here, and i like to share a problem with you. For a couple of years i play at several online casino's. Also at Royal Vegas from the Fortune Lounge Group. About a week ago i made a withdrawal (100euro) and wait for it to show on my moneybookers account. After a couple of days, nothing received, i take a look at my casino account and see that withdrawal was still work in progress. So i started live suport, they tell me that they need new documents from me. So i send a bill and a copie from my passport. I then got an email and they say, bill was oke, but the passport was black and white and that was not acceptable. So i send in a color version, and they let me know they received it.
No money received, so take another look at my casino account, still in progress, so i emailed the costumer support, and they say, we did not receive your documents, so i start another conversation with the live support. First they say, we did not receive the documents, and then they find them, so i had to wait. Today i emailed again, and now they say the documents ware not accepted, i must let them certified by a commissioner of oaths ???
So i start another live support conversation and ask them what they want to do, and they tell me that i must go to the police or a lawyer for a stamp on my documents and then send them to them.
I tell them that i was playing for a couple of years with them and also at Platinium Play and 7 Sultans (both also from the Fortune Lounge Group) and there were no problems. And they have already a copie from my older passport and bills. Then i asked them what was wrong with my documents, but they did not want or could tell me.
I am very frustrated right now, and i think there is nothing else i can do, except going to the policy or lawyer, which i am not going to do. So i think i lost my 100 euro's.
If anyone knows what to do, please tell me?
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