NewHere
Dormant account
- Joined
- Jan 25, 2016
- Location
- Netherlands
Hi there,
Found this forum after looking for help regarding a dispute with Royal Panda. For your information: I am not into the gambling world so forgive me if I forget important information. I have read the FAQ and will inform the Royal Panda representative about this thread.
My girlfriend and I have been victims of a complex form of identity theft. The incident has caused us a lot of problems. One of the problems is a form of phishing/theft using our bank account. Someone has been playind at Royal Panda on my behalf. As soon as we figured out there were things going on that we did not initiate, we contacted our bank and the police. The police have done extensive digital and financial research and as time went by, more and more fraud came to pass. Not only was a lot of money gone, but someone also opened bank accounts on our behalf, opened a credit card on our behalf, put my girlfriend on datingssites, intercepted our mail and so on. As you can probably imagine, we went through hell. After a few months, the police concluded their research. Unfortunately, they did not find a suspect due to the complex nature of the fraud. As of today, new incidents still pop up and we are always one step behind, it’s terrible.
From the beginning, I had good contacts with an employee from Royal Panda (a guy from Special Care named Roy, I will keep his surname secret on this public forum). He helped me trying to solve the problems regarding Royal Panda. At some point, he got stuck: Royal Panda needed a police report in order to initiate a refund. We contacted the police and asked them if they could provide us such a report. We were told they could not do an official request, because only a prosecuter can file those reports based on Dutch law and they would have needed a suspect for that. The police promised us to send Royal Panda a police-request instead. Royal Panda informed me on Friday 22nd january that they have received this document and would look into it. Their response is very unsatisfying and short, nor did we receive any sympathy at all:
'We would like to confirm that we have received a letter from the police regarding your case. Unfortunately this is just a statement, not a valid proof in your favor nor a valid request, therefore we cannot issue any refund.
• Ticket: TVG-835-62596
• Status: Closed'
It looks like Royal Panda wants an official report, which cannot be given as stated before. We and the police have done everything in order to settle all the problems, but as you can imagine we would also like to have our money back. We cannot accept and simply don’t understand the fact that Royal Panda keeps money which has fraudulently came tot their posession for themselves. Regular rules and guidelines do no suffice for complex cases like this one.
We sincerely hope we can get some help on here.
Found this forum after looking for help regarding a dispute with Royal Panda. For your information: I am not into the gambling world so forgive me if I forget important information. I have read the FAQ and will inform the Royal Panda representative about this thread.
My girlfriend and I have been victims of a complex form of identity theft. The incident has caused us a lot of problems. One of the problems is a form of phishing/theft using our bank account. Someone has been playind at Royal Panda on my behalf. As soon as we figured out there were things going on that we did not initiate, we contacted our bank and the police. The police have done extensive digital and financial research and as time went by, more and more fraud came to pass. Not only was a lot of money gone, but someone also opened bank accounts on our behalf, opened a credit card on our behalf, put my girlfriend on datingssites, intercepted our mail and so on. As you can probably imagine, we went through hell. After a few months, the police concluded their research. Unfortunately, they did not find a suspect due to the complex nature of the fraud. As of today, new incidents still pop up and we are always one step behind, it’s terrible.
From the beginning, I had good contacts with an employee from Royal Panda (a guy from Special Care named Roy, I will keep his surname secret on this public forum). He helped me trying to solve the problems regarding Royal Panda. At some point, he got stuck: Royal Panda needed a police report in order to initiate a refund. We contacted the police and asked them if they could provide us such a report. We were told they could not do an official request, because only a prosecuter can file those reports based on Dutch law and they would have needed a suspect for that. The police promised us to send Royal Panda a police-request instead. Royal Panda informed me on Friday 22nd january that they have received this document and would look into it. Their response is very unsatisfying and short, nor did we receive any sympathy at all:
'We would like to confirm that we have received a letter from the police regarding your case. Unfortunately this is just a statement, not a valid proof in your favor nor a valid request, therefore we cannot issue any refund.
• Ticket: TVG-835-62596
• Status: Closed'
It looks like Royal Panda wants an official report, which cannot be given as stated before. We and the police have done everything in order to settle all the problems, but as you can imagine we would also like to have our money back. We cannot accept and simply don’t understand the fact that Royal Panda keeps money which has fraudulently came tot their posession for themselves. Regular rules and guidelines do no suffice for complex cases like this one.
We sincerely hope we can get some help on here.