Dear i,
Thank you for contacting us.
We always do our best to provide only highest-quality services to our players and we’re saddened to hear that your experience with our casino is not as good, as we'd hope for.
Upon creating a Royal Panda account, we always ask our players to read and familiarize themselves with out terms and conditions.
Furthermore, Royal Panda ensures links to its terms and conditions are displayed at the bottom of key web pages, including the homepage (
), to ensure players can find them quickly and simply.
Due to a breach our terms and conditions by creating multiple accounts your winnings were confiscated.
As per clause 5.7 of our terms and conditions:
Multiple accounts for the same player are not allowed. In case it is noted that the player holds more than one account, Royal Panda will have the right to:
- Close or block the member accounts held by the player; and/or
- Seize any funds remaining in the player’s duplicate account(s), including deposited funds and winnings won by the player using said account(s).
If the player notices that he/she has more than one member account, the player must notify Royal Panda immediately.
Please accept our apologies for any inconvenience caused.
Should you have any further questions we can assist you with, just let us know – we’re always happy to help.
• Status: Closed
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Royal Panda is owned and operated by Royal Panda Limited, Level 2, Tagliaferro Business Centre, High Street, c/w Gaiety Lane, Sliema SLM 1551, Malta.