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Royal Panda bonus terms complaint

Random said:
Here little about Royal Panda and this bonus.

First i won a lot with bonus money. After winnings still needed to wager +5000e. I deposited 500e more and reached the wagering limit.
I did all this on Saturday. I contacted customer support at saturday evening and they answered at same day (officially they said they are not open at weekends).
They kept on responding at sunday and I had my winnings on my bank account at Monday and I am talking about more than €20k.
Very good casino! Bonus is maybe strange, but customer service and withdrawals works great!

I recommend this Casino!
Click to expand...

Bit suspicious about this - a bank transfer actioned during a weekend and sent to an EU country would usually hit a bank account on the Tuesday earliest or a Wednesday.

Mmmmmm.....

I think it's time for a bit of Bully:

bullshit-bs-smiley-emoticon.gif
 
Hi all,

Random’s win was a genuine win. And if there are any doubts about the validity of his posts, I’m sure one of the admins won’t mind confirming that his and my geographic locations are entirely different using quick DNS lookups on our respective IPs.:)

Regarding payment processing times: we’ve tried our utmost to ensure that payouts are processed as quickly as possible. Firstly, our payment partner issues bank transactions through a series of local banks around the world. That’s to ensure that our customers get their money as quickly as possible. And while it does depend which country you’re in, it’s not unheard of for bank transfers to go through within a day.

Secondly, even though our customer service team is available for customer enquiries mon-fri 13:00-22:00, we do keep certain operations running over the weekend. This includes assisting customers with urgent issues that can’t wait until Monday morning, and issuing payments. And big wins are definitely part of that. Also, we like to post up stories about some of our big winners. Case-in-point, this news story here:
You do not have permission to view link Log in or register now.


Or alternatively, this screenshot of our winners list below:
Knipsel.webp

Random: congratulation with your big win, and thank you for your honest, friendly words about Royal Panda. If anyone else has any other questions or points I can clear up, just post ‘em up and I’ll do my best to answer them.
 
IMO the lesson here is clear, don't play at any old (or in this case 'new') casino which is unknown. It's far easier and less stressful to play accredited. If something goes wrong, you've got the insurance of a PAB, far better than being out in the cold, which happens in most of these pot-luck cases.
 
ChillBill said:
IMO the lesson here is clear, don't play at any old (or in this case 'new') casino which is unknown. It's far easier and less stressful to play accredited. If something goes wrong, you've got the insurance of a PAB, far better than being out in the cold, which happens in most of these pot-luck cases.
Click to expand...

I disagree. Most casinos that's accredited today have started out like this.
There is a rep for this casino that's willing to help and that must mean something.

I agree when it comes to some other new places and I'm always one of the last people from here signing up anywhere. I still say that this place and their rep seems to be nice hard working guys that actually are willing to listen and want to do their best.
I might be naiv but I think they deserve a chance.

I almost start to sound like a shill myself;)
 
ChillBill said:
Evereyone has free choice. Though, for me, when a casino is ok with using a shill, then I'm not ok playing at their casino ;)
Click to expand...

You don't know that. I agree it looks suspicious, but since I've been talking to the rep some I thought he seemed a little too smart to do it this obvious.
I choose to believe him and true. It's my choice.
 
Hi folks,

And there was me thinking we did a pretty good job processing a €25k payment within a day… :( If it helps, here’s a screenshot from our payment partner’s system, showing the moment the payment was processed:

25k withdrawal.webp
*Sorry for the strange angle, I couldn't add it horizontally.

In Malta – and I believe most other European countries, including Finland – the traditional May public holiday is always on 1 May. I think I’m right in saying things are somewhat different in the UK (where I’m guessing dunover is from?), where the May bank holiday is always the first Monday in May (regardless of what date that actually is).

So because we operate out of Malta, and because our payment partner uses a network of local banks around the world, a payment issued on 5 May to a person in a country where the public holiday was 1 May, wouldn’t be affected at all.

Hope that clears things up. We try to make real efforts with our payments – like the six minute payment that was mentioned earlier in the thread.
 
Hi Homerbert,

Yes! Players from Belarus are more than welcome. Only players from the USA, France, Spain, Israel, Turkey, France, Italy or Belgium are unable to create an account at Royal Panda at this time.

All players that are able to join Royal Panda, are entitled to our bonuses and promotions as well.
 
I apologize for my cynicism, and you have given a plausible explanation in which case the service was very good to the player.:thumbsup:

Until the Panda rep arrived, it did look (to me and others) highly shillish behaviour. Well done to Tirilej too, for being a more trusting person than me......;)
 
dunover said:
I apologize for my cynicism, and you have given a plausible explanation in which case the service was very good to the player.:thumbsup:

Until the Panda rep arrived, it did look (to me and others) highly shillish behaviour. Well done to Tirilej too, for being a more trusting person than me......;)
Click to expand...

Thank you dunover :thumbsup:
I am normally a good judge of a person. If I feel that a rep here seems nice and trustworthy I trust the casino too. That's maybe stupid but it's typically me.
There are reps here that everyone likes, but me, and I wouldn't defend them for a second and don't trust them.

In this case it was good that they were questioned, just so they could show that they are serious;)
 
Have been considering promoting Royal Panda so i signed up and took the Welcome Bonus. Initially, I was confused with the wagering, but soon caught on easily.

Lost my initial Cash balance and managed to take the bonus up over 1000 - naturally, I thought, OK, let me deposit to try and complete. My efforts were in vain, so i ended up losing the cash, continued playing with the bonus and busting out.

All that Bonus play COULD have counted for something elsewhere. In the end, it was a royal waste of wagering to be honest. I understand their structure, but to keep depositing to meet WR is ludicrous.

Next step was Free Spin offers, deposited and got 100 Free Spins, again, and as noted by some in this thread, you need to deposit to complete wagering. So you deposit 50 today, get a few free spins the next day, and unless you have a cash balance, all the wagering is in vain.

There is no guarantee you WILL make wagering unless you have a real nice cash balance. Playing a streaky slot can kill your cash easily in a few 100 spins. Overall, the Site is OK, I haven't had the pleasure of withdrawing with 3 deposits already, but that is largely thanks to their bonus structure.

Places that have similar requirements are Mr. Green and Vera John, but alas, you CAN complete wagering with a bonus.

I may use their Free Spins - IF they are Free, but in general, you deposit to get them, lose, get credited the next day and you need to redeposit to complete wagering. Its a real double whammy on players - Two deposits and you may not even meet wagering. You will need to wager MORE than you actually need to at RP in the long term with all their offers.

On the other hand, if you are a Cash only player, you shouldn't see any issues.

Nate
 
I signed up there about a month ago and took the welcome offer, i knew about the weird WR rules beforehand as it had been discussed here at CM.

I won a bit and decided to redeposit to complete the WR, unfortunately i lost a lot before meeting the WR but i left with a profit of 430€ in the end.

Verification was somewhat slow but within reason, it took nearly 24 hours. However it took a further 36 hours to get paid to skrill, no idea if there is a pending period or if they are just slow.

As they don't offer any decent bonuses apart from the welcome offer i self excluded.
The weird bonus structure is sure to confuse a lot of players.

As Nate said if you are a cash only player I'm sure they are ok, but then again if you are a cash only player you should pick a casino based on loyalty rewards/comp points and payment speed so all in all i see no point in playing at Royal Panda.
 
Last edited:
Was angry on this terms at first look. But after some time passed - i really think it is not so bad, and have some advantages.
You can WD any time you want AFAIK, if you have cash balance. Generally - you playing always with cash, but for some amounts of WR you clear bonus/bonuses, and awarded money for this.
Using their current advent calendar is big +EV, still can't forget doa 50FS each 2.25$ value. For deposit of 25$ only.
 
About a month ago I also gave them a try. I was informed through this thread her before, and knew about their bonus structure.
I deposited just a tenner ad got the bonus, lost my cash kind of fast and was playing with my bonus funds. I said to myself wtf if this doesnt count for wr ill at least try to make it big, and did some 5€ spins on arabian nights.

This paid off, hit the feature on 3rd spin, won about 380€. I dont remeber exactly how much wagering was still left but it must have been around the 350€ mark. So i thought it through and came to the conclusion that by redepositing cash i should end up with a profit. Playing rather modest slots, trying to bet in a way that i stay on my cash as long as possible as this it what counts for releasing the bonus funds. In the end i made deposits in total of 120€ to release my bonusfunds and was left with a nice profit. I knew before it can only end profitable if i stay on my goal and not play the bonusfunds away by betting too big.

For me this was a rather uncommon bonus structure but it was fair and square, has it´s pro´s and con´s. Lucky for me my initial deposit was small, so the wr was doable and in the end profitable.

The payment and verification was pretty fast, and like mentioned above despite of the welcome offer their 30% monthly match is not very appaling.

I would recommend them anyway, game selection is good, payments are fast. You just have to make sure you udnerstand and calculate the bonus correctly and it may end up profitable to redeposit in order to clear the wr.
 
Just so I understand before playing here...

If I deposit £100 and opt for £100 bonus (Starting balance £200) and win say £2500 on Dead or Alive when playing within the first £100 - I can cash in no strings attached straight away without any wagering?
 
Nicola said:
Just so I understand before playing here...

If I deposit £100 and opt for £100 bonus (Starting balance £200) and win say £2500 on Dead or Alive when playing within the first £100 - I can cash in no strings attached straight away without any wagering?
Click to expand...

Yes you can. This is what they are saying about their bonuses:

When it comes to promotions, we like to do things differently. That’s why our bonuses are unique. Unlike other casinos, when you play at Royal Panda, you’ll always start playing with your cash balance first. When you make your first deposit, use our 100% welcome bonus, and immediately hit a big win, you can pay out instantly without being tied to any wagering requirements. Different? Most certainly. But we’d also like to think it’s better and fairer, too.

This also means, that if you don’t meet the wagering requirement for a promotion or bonus first time out, you can redeposit and keep on going until you do.
 
Nicola said:
Thanks for the reply.

So basically the same as LeoVegas, Mr Green and a few others - not quite so 'unique' then :p

Will give them a go and with them being fully UK Gambling Commission licenced I foresee no issues with playing.
Click to expand...

Well, they still are but not just that part of it.

I suppose you've read what the others are saying? That you never can wager your bonus with anything else but cash.
Just make sure you hit something fast :thumbsup:
 
Every now and then a thread pops up and entertains the hell out of me! This is one of them :D

I have to say my first thoughts were I could smell come serious manure, but seems the casino is genuine from the posts, backed up with evidence :) I like it when we are proven wrong!

Let's see if they stand the test of time!
 
Very well looked after at Royal Panda, 1200 EUR withdrawal processed at 2.07am today without documentation. (Didn't enter bonus money thank goodness!)

Good selection of games and didn't notice any lag while playing. Fast and friendly support.

Special thanks to Ola and Mark :thumbsup:
 
Googobucs said:
Does this mean that if you do use the bonus funds and don't make WR that the WR rolls over and is tied to your future deposits? That's how I read it.
Click to expand...

You can continue playing with your bonus for as long as you want. You can reach a really nasty sum.
If you do that you can deposit and what wagering you have left from the former deposit + bonus is what is counting.
You don't need to start all over again.

You can of course ask them to remove the bonus and then take a new one, but that would be silly:)
 
I no its a few months old but can somebody update, We no the sites good to go now so just need some info on bonus,

If you get free spins and win 20 than you have to wager 700 real cash, But say you carry on playing with bonus and win 10k so decide to keep deposit to the wager is cleared (700)

Now here what I need to no, Will only the 20 from the free spins turn into cash and the rest of winnings void? or will the 10k go into funds aswell? Would be great for an update,

Thank You
 
Royal Panda said:
Hello, good evening!

In your example, you would only need to release the initial bonus amount of 20, by wagering 700, to release the full 10k.

If there's anything more I need to clarify, please let me know.

Looking forward to welcome you at Royal Panda!

Cheers

Mark
Click to expand...

Yes I double read the rules again & help very good, & Believe me it takes alot for me to say CS are good :)

I was not sure if it was only the the original amount won that was aloud, But all clear now

I was stung by this the other day, I managed to clear a wager (For Once) & The buggers stung me & cleared my balance to 50 :( They will not see another 1p off me,
 
I should have read this threat before ....:notworthy

signed up at royal panda two days ago and wanted to give them a try, deposited 40 euros with 100% bonus.
80 euros,ok...I think I went down to 35 euros or so and got some good winnings (100 times bet but a few) ,played about 10 hours in two days,normally enough to fullfill wagering.
When my balance went down towards 200 ,I decided to withdraw 150 cause I lost much the last few weeks...and then the surprise came: just 78 euros spent on bonus wagering.
Cleared the bonus: Balance : 0
I know: First read the T&C , but this is really strange.
Support was friendly and try to reverse this....but if I will get the chance to withraw ,I first got to deposit.

I think ,I should leave this business ...and go fishing or something.:cool:
 
I think I join you on that fishing trip :)

Only real money counts towards wager, Best thing to do is try and go for gold and win big than deposit abit, and abit more to wager is met,

philadelphia said:
I should have read this threat before ....:notworthy

signed up at royal panda two days ago and wanted to give them a try, deposited 40 euros with 100% bonus.
80 euros,ok...I think I went down to 35 euros or so and got some good winnings (100 times bet but a few) ,played about 10 hours in two days,normally enough to fullfill wagering.
When my balance went down towards 200 ,I decided to withdraw 150 cause I lost much the last few weeks...and then the surprise came: just 78 euros spent on bonus wagering.
Cleared the bonus: Balance : 0
I know: First read the T&C , but this is really strange.
Support was friendly and try to reverse this....but if I will get the chance to withraw ,I first got to deposit.

I think ,I should leave this business ...and go fishing or something.:cool:
Click to expand...
 
So, after my first bad experience (cause of the "strange" bonus rules) at royal panda, I gave it another try and was surprised of the friendly customer support.
Got a little luck after my second deposit and withdrew the double of my deposit amount via skrill, which was on my account about 12 hours later.
If you take the bonus, you have to know that only your cash balance is relevant for wagering, everything else is very trustworthy, thats all I can say after about 12 hours playing there :) (got birthday holidays)
 
Nope, they credited me 50$ to play with. Wager free.
You can't read terms? You always play with real money with such system, you can withdraw anytime. And basically each bonus at royal panda it is free cash, which requires some WR. But you never tied to this WR.
 
Perez777 said:
For such bonus terms it is necessary to send to a black list. Bitches.
Click to expand...

Perez777 said:
good terms?to do deposits to finish wager?paid you $5 for this post?
Click to expand...

Time to calm down, that's not the way to complain about things.
If you have any specific problem feel free to contact the rep of the casino. He will help you out.
 
Perez777 said:
I apologize for emotions and thanks to the Royal Panda team (separately to Mark):thumbsup:
Click to expand...

They talk a lot off Bulllshit;)
I had now a Complaint at Askgamblers open

I had 135€ in my Acc and must deposit a lot to release the Money

10€ deposit 10€ Bonus

Wager ONLY with Cash i dont have Cash in my Acc so i must deposit!
SHAME ON YOU ROYALFRAUDPANDA!!!

Please blacklist this Casino!
 
Fabian1984 said:
They talk a lot off Bulllshit;)
I had now a Complaint at Askgamblers open

I had 135€ in my Acc and must deposit a lot to release the Money

10€ deposit 10€ Bonus

Wager ONLY with Cash i dont have Cash in my Acc so i must deposit!
SHAME ON YOU ROYAL*****PANDA!!!

Please blacklist this Casino!
Click to expand...

Thats a bit harsh,

RoyalPanda is a good site and infact the bonus can work out in players favour, You can keep on playing and the wager does not increase if you win, Lets say you have 100 in bonus with 200 left to wager, Yes REAL cash only counts but if you win 10k than the wager is still 200,

Its not to every bodys taste I agree, But Fraud ? Far from it
 

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