Payout duration + consolation free spins?


Experienced Member
May 10, 2015
So my withdrawal has been on hold for 48 hours even though my account is already verified. So that can't be the reason for the delay.

I really don't know why they just don't pay out my money what they're waiting for.

In the chat you only get copy & paste answers asking for "a little" patience!
That's why I emailed yesterday to ask what the reason for this unnecessary delay was!

An hour ago I receive an email:
Rooster Freispiele.PNG

I then went into the chat and asked the reason for the 50 no deposit free spins:
"Is it perhaps to make up for the fact that I'm still waiting for my withdrawal that has been on hold for 48 hours and I still haven't received an answer as to why this is happening even though my account is already verified with you?"

The answer was:
"Everything is fine with your payment! the fact is that the finance department processes all withdrawals in turn!"

But that wasn't the answer to my question: WHY did I get the free spins at all?
Then he replied:
"unfortunately, the loyalty bonus is not available to you?"

I didn't ask about that either!
He just hasn't answered my questions and that makes me feel bad.

I explained to him that of course I'll only play the free spins once I've finally received my payout - because 48 hours is a very long time and I just don't know what the payment department is waiting for.
I really don't have a plan and even less an idea!
And the payout is still pending :-(

Have any of you ever had something like this where you simply have 50 no deposit spins in your account during a withdrawal process that is delayed and you don't even know why?

I have now received my payout after 50 hours and 15 minutes
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