Resolved Rome Casino - Beware!

[slotty_sam]

These guys are absolute con-artists.

I won $2000 back in November last year and they STILL haven't paid me, I've had several promises of payment over the last 6 months, they have all my ID, the withdrawal has been 'approved' but no matter how many times I contact them, I still don't have the $$$ in my account - BEWARE

 

[Brooklyn]

Wow, I kinda knew they are up to no good though, based on hearing horror stories from other players. I hope you eventually get paid.

 

[RomeCasino]

From Noah

Hello Slotty_sam,

I'm sorry to hear of this situation, I'm sure we can at least found out what the problem is.

Please PM me your Rome user name and I will make inquiries for you.

Kind Regards,

Noah

These guys are absolute con-artists.

I won $2000 back in November last year and they STILL haven't paid me, I've had several promises of payment over the last 6 months, they have all my ID, the withdrawal has been 'approved' but no matter how many times I contact them, I still don't have the $$$ in my account - BEWARE

 

[slotty_sam]

Ok I sent it to ya.
Wasn't expecting someone from your casino to be here, was just venting my frustration. If you pay me I will be happy!

 

[RomeCasino]

From Noah

Thanks Sam I will inquire for you and update you shortly.

Cheers

Noah

Ok I sent it to ya.
Wasn't expecting someone from your casino to be here, was just venting my frustration. If you pay me I will be happy!

 

[slotjunkie]

Thanks Sam I will inquire for you and update you shortly.

Cheers

Noah

 

[RomeCasino]

From Noah

Hey,

Just to keep you posted, I've sent a query to the accounts department but they will probably answer me after the weekend. Just so you know why it may take until then.

Kind Regards,

Noah

Thanks Sam I will inquire for you and update you shortly.

Cheers

Noah

 

[RomeCasino]

From Noah

Hi,

I have spoken to the accounts department and as I understand it they have contacted the player themselves by now. So further updates I think will need to come from him if he'd like to do so and let us know if things worked out

Kind Regards,

Noah

 

[takethemoney]

Hi,

I have spoken to the accounts department and as I understand it they have contacted the player themselves by now. So further updates I think will need to come from him if he'd like to do so and let us know if things worked out

Kind Regards,

Noah

Looks like there was the proverbial "two sides to every story" huh?

 

[RomeCasino]

From Noah

Looks like there was the proverbial "two sides to every story" huh?

Oh that's not what I meant, I just meant they have now made contact with him

 

[takethemoney]

Oh that's not what I meant, I just meant they have now made contact with him

Can we now assume he got paid?
Why was there so long a delay?

 

[RomeCasino]

From Noah

Hi,

I will wait for the player to share any updates if so he chooses. It's up to him if he wants to discuss it.

Kind Regards,

Noah

Can we now assume he got paid?
Why was there so long a delay?

 

[denamoutz]

I am having the same problem with rich casino, they gave me a 5.00 no deposit and i made playthrough. He said max payout is 100.00, but if i made a deposit it would be 2500.00. I opted out of making a deposit though, cause of all the negative things i hear on CM. a couple of days later i inquire about my withdrawal, and then they proceed to tell me i have to make a deposit before i can even make a withdrawal What is up with this? i'm getting tired of being told 2 different things

 

[wikidpanda]

Rome Not Paying Out

Hate these rogue operations. I drop 1K at Golden and the next day I get 8K when I want to cashout. I did play at two topgame casinos though, casino crystal and aztec I think. They seemed to be OK (after I sent them all the ID & stuff).

 

[slotty_sam]

I am in contact with them. When I get the money I will post an update.

 

[vinylweatherman]

I am having the same problem with rich casino, they gave me a 5.00 no deposit and i made playthrough. He said max payout is 100.00, but if i made a deposit it would be 2500.00. I opted out of making a deposit though, cause of all the negative things i hear on CM. a couple of days later i inquire about my withdrawal, and then they proceed to tell me i have to make a deposit before i can even make a withdrawal What is up with this? i'm getting tired of being told 2 different things

This was a bluff, just to get you to deposit "the easy way".

When you stuck to your guns, and was prepared to take the $100, they said you had to deposit anyway.

If you did deposit, you would no doubt find the max payout is STILL $100 from the free chip, since the initial offer was a lie, and there was no way they would give out $2500 instead of $100 from free chips merely because a player deposited a token amount, and withdrew it straight away.

There are many complaints about Top Game casinos, and much of this is down to them using a central Top Game support and marketing service that would make Rival blush with embarrassment were it theirs.

The OP's complaint seems to be yet another example of incompetence, and I do hope he shares whatever excuses he was given for them taking SIX MONTHS to pay what seems to have been a routine withdrawal. It took Noah (the rep) to prod accounts to expedite payment, but this should NEVER have happened, the player had ALREADY been "prodding" numerous times, and never managed to get further than the "it's coming, be patient" type of replies.

Rome do at least have an active rep here (Noah), BUT this is no good unless the underlying casino takes it's business seriously, and this is not the impression Top Game casinos have been giving.

 

[takethemoney]

I am in contact with them. When I get the money I will post an update.

That was why I was asking questions earlier. To me it seems like a long time to get paid and it would appear that they are jacking you around. I understand there are two sides to a story. The casino didn't seem to want to tell theirs. Now we have others chiming in about them. If these guys are rogues, out them as such. As for the casino, either pay your players, or state your position for not doing so. 6 months is far more than enough time to settle this.

 

[RomeCasino]

From Noah

Hey Guys,

Please be aware that I represent Rome Casino and that is also the subject of the thread. We are not responsible nor associated with decisions made by other TG casinos. I would ask that you use a different thread for that as this thread should be reserved for this particular issue. I'm sure a TG rep will be interested in answering any general TG questions in a TG thread.

Kind Regards,

Noah

I am having the same problem with rich casino, they gave me a 5.00 no deposit and i made playthrough. He said max payout is 100.00, but if i made a deposit it would be 2500.00. I opted out of making a deposit though, cause of all the negative things i hear on CM. a couple of days later i inquire about my withdrawal, and then they proceed to tell me i have to make a deposit before i can even make a withdrawal What is up with this? i'm getting tired of being told 2 different things

 

[cheetahwind]

Actually Noah the top game rep bowed out. They apparently either left there position or are no longer interested in answering top game related questions.

 

[kakata]

Rome you talk too much...did slotty got his money? yes or not?

 

[RomeCasino]

from Noah

Look I understand and I'm sorry but Slotty said that he will post an update. Once he does that we can continue the discussion. I will not give any details while he is in talks with the accounts department.

I am in contact with them. When I get the money I will post an update.

 

[Jasminebed]

Look I understand and I'm sorry but Slotty said that he will post an update. Once he does that we can continue the discussion. I will not give any details while he is in talks with the accounts department.

Quite rightly so Noah. It is a shame that it took coming to Casinomeister to get some action on this player's payment, but I commend you for responding to the thread and getting things moving for this player.

Slotty, I'm glad you are still with us and will let us know the outcome. Hope you have your payment soon.

 

[vinylweatherman]

Look I understand and I'm sorry but Slotty said that he will post an update. Once he does that we can continue the discussion. I will not give any details while he is in talks with the accounts department.

The time for talking ran out 5 months ago, time now to PAY UP, and put this issue to rest.

 

[slotty_sam]

The time for talking ran out 5 months ago, time now to PAY UP, and put this issue to rest.

Think he meant talks as in how i'm was going to get my money back to me. To be fair the Rome rep on here has been helpful so I have nothing against him, I only come on here to have a moan, I had no idea someone would get me my money back.

Anyway, so received my money via bank transfer, I deposited into Rome by Neteller though. Apparently there was a 'backlog' with Neteller payouts. Evidently, to get to the front this queue you have to wait over 5 months.

Also, I was told NOTHING about what was going on the whole 5 months. Live chat seemed sympathetic and said someone would get back to me, no one ever did. I sent about a dozen emails over the 5 months with no response of what was going on. I threatened them with contacting the gambling authorities, legal action, etc. The other week live chat seemed to respond to me by asking me not to take any further action and a manager would look at it the next week. 3 weeks later I heard nothing then posted on here..

Anyway, right pain in the ass but happy I got my money back thanks to Rome being scared of a few people reading about it on here.

 

[slotty_sam]

Oh yeh, I do like the Top Game software actually. Anyone know of a TG casino where I would be likely to be paid within a week if I won?

 

[takethemoney]

Think he meant talks as in how i'm was going to get my money back to me. To be fair the Rome rep on here has been helpful so I have nothing against him, I only come on here to have a moan, I had no idea someone would get me my money back.

Anyway, so received my money via bank transfer, I deposited into Rome by Neteller though. Apparently there was a 'backlog' with Neteller payouts. Evidently, to get to the front this queue you have to wait over 5 months.

Also, I was told NOTHING about what was going on the whole 5 months. Live chat seemed sympathetic and said someone would get back to me, no one ever did. I sent about a dozen emails over the 5 months with no response of what was going on. I threatened them with contacting the gambling authorities, legal action, etc. The other week live chat seemed to respond to me by asking me not to take any further action and a manager would look at it the next week. 3 weeks later I heard nothing then posted on here..

Anyway, right pain in the ass but happy I got my money back thanks to Rome being scared of a few people reading about it on here.

I'm sorry, but I have to call bullshit on that lame assed excuse. This is a casino I would never do business with after reading of your experience.This would not happen at a reputable casino. A good casino would have figured out how to get your money to you way before this. Foul!

I am glad you got paid.

 

[maxd]

Do I need to point out here that so far we've heard exactly one side of this issue?

Bold pronouncements based on hearsay and one-sided evidence are worth all the effort that has gone into seeking a balanced view of the issue: not much.

 

[RomeCasino]

From Noah

Hey Guys,

OK, I understand where you're coming from. I'll explain what happened and I apologize in advance, this shouldn't have gone down the way it did.

Basically what happened was that the account was flagged by the fraud department. The manager believed the player was fraud (no offense slotty - they get them a lot) and decided to carry out an investigation. Usually the policy in such cases is not to alert nor make contact with the player being investigated.

When the thread began, they were already giving up on their investigation, I asked that they waste no further time and send the withdrawal post-haste, since they failed to find conclusive evidence in all this time.

Now I know how this sounds and obviously the Casino was not in the right here, the delay was unacceptable. But you have to understand that casinos deal with many fraud cases and they can become a bit guarded after being stung several times. An investigation rarely happens though, and I'm very sorry to Slotty that he had to suffer through this delay. I want you to know this was not a delay tactic in any way, as the sum is not an extreme one, it was a decision by the fraud department that went nowhere.

This is all the information I have about this. I know it doesn't help that much, but there was no malicious intent here, there was an over-zealous fraud department that thought they were on to something.

Kind Regards,

Noah

 

[lots0]

to the OP, I do believe you can THANK Casinomeister, Max and the forums here for getting you your money...

Without this forum and the ability to bring this problem public your chances of getting paid were nil.

 

[slotty_sam]

Bold pronouncements based on hearsay and one-sided evidence are worth all the effort that has gone into seeking a balanced view of the issue: not much.

There's nothing too bold being said. They just haven't paid me for 5 months and haven't mentioned a word of what is going on. I'm sure if one of these 2 facts were not true, the rep would have said something..

to the OP, I do believe you can THANK Casinomeister, Max and the forums here for getting you your money...

Without this forum and the ability to bring this problem public your chances of getting paid were nil.

Good point, thanks to Casinomeister for having a very popular forum so that the potential negative publicity Rome faced gave them the needed kick up the arse. Other than that, if anyone else done something, let me know and I will say thanks.

 

[vinylweatherman]

Hey Guys,

OK, I understand where you're coming from. I'll explain what happened and I apologize in advance, this shouldn't have gone down the way it did.

Basically what happened was that the account was flagged by the fraud department. The manager believed the player was fraud (no offense slotty - they get them a lot) and decided to carry out an investigation. Usually the policy in such cases is not to alert nor make contact with the player being investigated.
When the thread began, they were already giving up on their investigation, I asked that they waste no further time and send the withdrawal post-haste, since they failed to find conclusive evidence in all this time.

Now I know how this sounds and obviously the Casino was not in the right here, the delay was unacceptable. But you have to understand that casinos deal with many fraud cases and they can become a bit guarded after being stung several times. An investigation rarely happens though, and I'm very sorry to Slotty that he had to suffer through this delay. I want you to know this was not a delay tactic in any way, as the sum is not an extreme one, it was a decision by the fraud department that went nowhere.

This is all the information I have about this. I know it doesn't help that much, but there was no malicious intent here, there was an over-zealous fraud department that thought they were on to something.

Kind Regards,

Noah

This policy falls apart when the investigation takes so long that the player notices, and then, since they have not been informed of any investigation, they believe the casino is up to no good.

Taken at face value, an excuse of a 5 month backlog for Neteller payments indicates a severe cashflow issue, and by giving no proper feedback to the player throughout 5 months, the issue becomes a rumour that the casino has gone bust. Just like player fraud, PLAYERS are also victims of casinos that are struggling, but try to survive by using new deposits to pay earlier withdrawals, and this is what educated players think might be going on when there is a long delay in payments.

A 5 month investigation also looks like the fraud department could find no immediate evidence, but continued on a "fishing expedition" for many months hoping something would turn up, rather than end the investigation and clear the withdrawal for payment.

 

[lots0]

The op got paid and that is great!

But I would like to point out that there are currently a LOT of people that Rome owes money too that are NOT being paid...

It really is too bad that the only way to get paid from ROME Casino is to bring it public in these forums...

 

[maxd]

It really is too bad that the only way to get paid from ROME Casino is to bring it public in these forums...

Ummm, perhaps you meant to say "... for this OP to get paid ..." because as written your statement is a sweepingly incorrect generality. And needlessly damaging to the casino's reputation.

I'm not saying the casino didn't seriously screw this particular issue up, they've already said they did, but that doesn't make it an "all players, all the time" situation by any stretch.

 

[lots0]

Ummm, perhaps you meant to say "... for this OP to get paid ..." because as written your statement is a sweepingly incorrect generality. And needlessly damaging to the casino's reputation.

I'm not saying the casino didn't seriously screw this particular issue up, they've already said they did, but that doesn't make it an "all players, all the time" situation by any stretch.

True... sorry for the general sweeping statement. Going public here is not the 'only' way to get paid... but it sure helped.

I don't know about 'needlessly' damaging.
People should know you play there you take your chances at getting paid, in a reasonable amount of time or getting paid at all.
This op aint the only one who has gotten the run around from ROME about getting paid.

 

[RomeCasino]

From Noah

Hi Lots0,

If you know of any other withdrawal issue, please don't hesitate to give me the details of the incidents, or better yet ask the players involved to PM me with the details of their issue.

Kind Regards,

Noah

The op got paid and that is great!

But I would like to point out that there are currently a LOT of people that Rome owes money too that are NOT being paid...

It really is too bad that the only way to get paid from ROME Casino is to bring it public in these forums...

 

[vinylweatherman]

Hi Lots0,

If you know of any other withdrawal issue, please don't hesitate to give me the details of the incidents, or better yet ask the players involved to PM me with the details of their issue.

Kind Regards,

Noah

If there are other players having trouble, WHY should they have to contact you to get things moving. THIS is what you have a CS depatment, and Accounts department for. If these two departments are not able to handle queries and payments, then there IS a problem at the casino, and it would be wise for players to refrain from depositing until the situation becomes clearer.

I would have thought you could run a query in the back office to extract stats relating to player withdrawals, thus would KNOW whether this is an isolated problem, or a sign of strain within the system. The latter would need to be addressed quickly to prevent loss of confidence among players.

 

[raddish]

rome casino

Ummm, perhaps you meant to say "... for this OP to get paid ..." because as written your statement is a sweepingly incorrect generality. And needlessly damaging to the casino's reputation.

I'm not saying the casino didn't seriously screw this particular issue up, they've already said they did, but that doesn't make it an "all players, all the time" situation by any stretch.

I am new to rome casino. I have won once on rome a month ago. I have met all terms and conditions and still have not gotten paid. I would like to log onto the casino, but there software is down. When I call or email them I am put off. I was actually told by a rep named "Tom" that he could not check my status unless I was logged in!!! Has anyone else had issues like this?