Resolved Rome Casino - Beware!

slotty_sam

Dormant account
Joined
Apr 2, 2010
Location
London
These guys are absolute con-artists.

I won $2000 back in November last year and they STILL haven't paid me, I've had several promises of payment over the last 6 months, they have all my ID, the withdrawal has been 'approved' but no matter how many times I contact them, I still don't have the $$$ in my account - BEWARE :(
 

Brooklyn

Dormant account
Joined
Feb 10, 2010
Location
On the Hot Mess Express
Wow, I kinda knew they are up to no good though, based on hearing horror stories from other players. I hope you eventually get paid.
 

RomeCasino

Banned User -violation of forum policies of i-Gami
Joined
Aug 7, 2008
Location
Costa Rica
From Noah

Hello Slotty_sam,

I'm sorry to hear of this situation, I'm sure we can at least found out what the problem is.

Please PM me your Rome user name and I will make inquiries for you.

Kind Regards,

Noah


These guys are absolute con-artists.

I won $2000 back in November last year and they STILL haven't paid me, I've had several promises of payment over the last 6 months, they have all my ID, the withdrawal has been 'approved' but no matter how many times I contact them, I still don't have the $$$ in my account - BEWARE :(
 

slotty_sam

Dormant account
Joined
Apr 2, 2010
Location
London
Ok I sent it to ya.
Wasn't expecting someone from your casino to be here, was just venting my frustration. If you pay me I will be happy! :)
 

RomeCasino

Banned User -violation of forum policies of i-Gami
Joined
Aug 7, 2008
Location
Costa Rica
From Noah

Hey,

Just to keep you posted, I've sent a query to the accounts department but they will probably answer me after the weekend. Just so you know why it may take until then.

Kind Regards,

Noah

Thanks Sam I will inquire for you and update you shortly.

Cheers

Noah
 

RomeCasino

Banned User -violation of forum policies of i-Gami
Joined
Aug 7, 2008
Location
Costa Rica
From Noah

Hi,

I have spoken to the accounts department and as I understand it they have contacted the player themselves by now. So further updates I think will need to come from him if he'd like to do so and let us know if things worked out :)

Kind Regards,

Noah
 

takethemoney

Banned User - Chargebacks at Slotastic
Joined
Apr 14, 2004
Location
Washington
Hi,

I have spoken to the accounts department and as I understand it they have contacted the player themselves by now. So further updates I think will need to come from him if he'd like to do so and let us know if things worked out :)

Kind Regards,

Noah

Looks like there was the proverbial "two sides to every story" huh? ;)
 

denamoutz

Dormant account
Joined
Apr 27, 2009
Location
USA
I am having the same problem with rich casino, they gave me a 5.00 no deposit and i made playthrough. He said max payout is 100.00, but if i made a deposit it would be 2500.00. I opted out of making a deposit though, cause of all the negative things i hear on CM. a couple of days later i inquire about my withdrawal, and then they proceed to tell me i have to make a deposit before i can even make a withdrawal:mad: What is up with this? i'm getting tired of being told 2 different things:mad:
 
W

wikidpanda

Guest
Rome Not Paying Out

Hate these rogue operations. I drop 1K at Golden and the next day I get 8K when I want to cashout. I did play at two topgame casinos though, casino crystal and aztec I think. They seemed to be OK (after I sent them all the ID & stuff).
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I am having the same problem with rich casino, they gave me a 5.00 no deposit and i made playthrough. He said max payout is 100.00, but if i made a deposit it would be 2500.00. I opted out of making a deposit though, cause of all the negative things i hear on CM. a couple of days later i inquire about my withdrawal, and then they proceed to tell me i have to make a deposit before i can even make a withdrawal:mad: What is up with this? i'm getting tired of being told 2 different things:mad:

This was a bluff, just to get you to deposit "the easy way".

When you stuck to your guns, and was prepared to take the $100, they said you had to deposit anyway.

If you did deposit, you would no doubt find the max payout is STILL $100 from the free chip, since the initial offer was a lie, and there was no way they would give out $2500 instead of $100 from free chips merely because a player deposited a token amount, and withdrew it straight away.

There are many complaints about Top Game casinos, and much of this is down to them using a central Top Game support and marketing service that would make Rival blush with embarrassment:oops::rolleyes: were it theirs.

The OP's complaint seems to be yet another example of incompetence, and I do hope he shares whatever excuses he was given for them taking SIX MONTHS to pay what seems to have been a routine withdrawal. It took Noah (the rep) to prod accounts to expedite payment, but this should NEVER have happened, the player had ALREADY been "prodding" numerous times, and never managed to get further than the "it's coming, be patient" type of replies.

Rome do at least have an active rep here (Noah), BUT this is no good unless the underlying casino takes it's business seriously, and this is not the impression Top Game casinos have been giving.
 

takethemoney

Banned User - Chargebacks at Slotastic
Joined
Apr 14, 2004
Location
Washington
I am in contact with them. When I get the money I will post an update.

That was why I was asking questions earlier. To me it seems like a long time to get paid and it would appear that they are jacking you around. I understand there are two sides to a story. The casino didn't seem to want to tell theirs. Now we have others chiming in about them. If these guys are rogues, out them as such. As for the casino, either pay your players, or state your position for not doing so. 6 months is far more than enough time to settle this.
 

RomeCasino

Banned User -violation of forum policies of i-Gami
Joined
Aug 7, 2008
Location
Costa Rica
From Noah

Hey Guys,

Please be aware that I represent Rome Casino and that is also the subject of the thread. We are not responsible nor associated with decisions made by other TG casinos. I would ask that you use a different thread for that as this thread should be reserved for this particular issue. I'm sure a TG rep will be interested in answering any general TG questions in a TG thread.

Kind Regards,

Noah

I am having the same problem with rich casino, they gave me a 5.00 no deposit and i made playthrough. He said max payout is 100.00, but if i made a deposit it would be 2500.00. I opted out of making a deposit though, cause of all the negative things i hear on CM. a couple of days later i inquire about my withdrawal, and then they proceed to tell me i have to make a deposit before i can even make a withdrawal:mad: What is up with this? i'm getting tired of being told 2 different things:mad:
 

cheetahwind

Senior Member
Joined
Aug 16, 2009
Location
Iowa
Actually Noah the top game rep bowed out. They apparently either left there position or are no longer interested in answering top game related questions.
 
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