Rome Casino...Better Be Careful If U Play There

[kassiap]

I was one of those suckers that deposited and played there earlier this year(08) around october i think. Anyway really did think the place was a joke so i decided obviously to never play there again.


Then today i got this email from them and thought i would download and try them again:

Dear kassiap,

It has been a while since the last time you visited us and we wanted to let you know that a $24.80 Balance is still remaining in your account for you to enjoy our games.

Please feel free to login anytime and in case you need any assistance do not hesitate contacting us and we'll be more than glad to assist you. We are here to help.

Best Regards,
Dayne
Account Manager




I must say again that this place is a total JOKE....so i go and figure i will play and see what happens and then all this happens;


1st-My balance is not what they say it is 18 cents and the bonus balance is $24.80 and i would need to deposit again in order to play..so right there that is a joke to send me an email stating i have a PLAYABLE balance.You cannot lock just the bonus balance and play it you must play from your real balance and the the bonus is realeased....so that way i would need to deposit again or just get real lucky with 18 cents


They must be real desperate for money to send emails like this and dupe you into going and hoping you are stupid enough to deposit again.


2nd- and this is the biggest dumbest thing i have ever seen in my life.i get this little side note when i log in;

Thank you for playing with us however your last deposit was declined because you have reached you deposit limit.

Please submit front and back copies of your Visa ending in "0617" and copies of your identification as well.

Once our security department approves these items a further bonus of $25 will be placed into your bonus account


Blah Blah Blah



Okay most of your will see nothing wrong because most places ask for id and such..just one thing...okay 3 things

I only deposited once and it was NOT declined(that is why i got a bonus and have 18cents in my account)

They asked me for my "visa" card copies...i do not use a "visa" online and only use a prepaid "mastercard" for online stuff...okay maybe they made a mistake with the card..........NO............my card does not end with "0617" and none of my other cards do either


So then who's card are they asking for and what kind of casino asks you for a wrong card number and the best thing of all.I went to live chat and they cut me off and when i go back and try to log in they locked my account.

That is my long story.For any of you playing there or thinking about it ,you might want to change your mind and run from this place and other's associated with it very very fast

thanks for reading

Kass

 

[vinylweatherman]

I was one of those suckers that deposited and played there earlier this year(08) around october i think. Anyway really did think the place was a joke so i decided obviously to never play there again.


Then today i got this email from them and thought i would download and try them again:

Dear kassiap,

It has been a while since the last time you visited us and we wanted to let you know that a $24.80 Balance is still remaining in your account for you to enjoy our games.

Please feel free to login anytime and in case you need any assistance do not hesitate contacting us and we'll be more than glad to assist you. We are here to help.

Best Regards,
Dayne
Account Manager




I must say again that this place is a total JOKE....so i go and figure i will play and see what happens and then all this happens;


1st-My balance is not what they say it is 18 cents and the bonus balance is $24.80 and i would need to deposit again in order to play..so right there that is a joke to send me an email stating i have a PLAYABLE balance.You cannot lock just the bonus balance and play it you must play from your real balance and the the bonus is realeased....so that way i would need to deposit again or just get real lucky with 18 cents


They must be real desperate for money to send emails like this and dupe you into going and hoping you are stupid enough to deposit again.


2nd- and this is the biggest dumbest thing i have ever seen in my life.i get this little side note when i log in;

Thank you for playing with us however your last deposit was declined because you have reached you deposit limit.

Please submit front and back copies of your Visa ending in "0617" and copies of your identification as well.

Once our security department approves these items a further bonus of $25 will be placed into your bonus account


Blah Blah Blah



Okay most of your will see nothing wrong because most places ask for id and such..just one thing...okay 3 things

I only deposited once and it was NOT declined(that is why i got a bonus and have 18cents in my account)

They asked me for my "visa" card copies...i do not use a "visa" online and only use a prepaid "mastercard" for online stuff...okay maybe they made a mistake with the card..........NO............my card does not end with "0617" and none of my other cards do either


So then who's card are they asking for and what kind of casino asks you for a wrong card number and the best thing of all.I went to live chat and they cut me off and when i go back and try to log in they locked my account.

That is my long story.For any of you playing there or thinking about it ,you might want to change your mind and run from this place and other's associated with it very very fast

thanks for reading

Kass

They are clearly in one HELL of a mess with your account. Perhaps be grateful it got locked.

This is also a SERIOUS security issue, not theirs, but possibly YOURS. They are asking you for ID, but are quoting ANOTHER PLAYER'S DATA in their request.

If you CANNOT play the bonus without making a deposit, then WTF were all those "we'll give you a free chip to try us out" offers about

I can understand mistaking Mastercard for VISA, but getting the card number wrong is far more serious.

Maybe they are so mixed up they thought YOU were trying to defraud them when you were merely pointing out these inconsistencies.
If a deposit was declined, it may not show up at all on their system, so maybe a deposit WAS attempted on your account, and either you forgot (after getting frustrated and giving up), or there is another player registered with very similar details, and they now suspect multiple account fraud.

You should ask the rep to have a look at your account and find out what is going on, even if you have already decided never to play there again. The information would be helpful to to others who might play there since the other choices available for them are far worse (Virtual group?).

 

[kassiap]

This is the reason why i only use my prepaid m/c and not any other bank credit cards.

I thought it was interesting "vinyl" suggesting that maybe someone else had tryed to deposit on my account...I thought we always had to worry about people stealing our money and not trying to make "fraudulant" deposits on your account instead

I know for a fact that it was not me that ever got declined as it was many months ago and i only deposited once ..then felt cheated by them and then deleted the casino and file from my puter.

So there is NO way that i had tryed to redeposit.

If anyone had my prepaid m/c i can just cancel it and pay another 20$ for a new card and new number.That is why i only use prepaid m/c's online for transactions.In case dim witted casino security departments such as this one seemingly give out random numbers of credit cards to any client at there casino.

I do feel very relieved that my case really does not have many security issues for me in the long run.Just a pay as you go credit card....they can take my $1.81 on there now as i will be changing my card tomorrow

 

[vinylweatherman]

This is the reason why i only use my prepaid m/c and not any other bank credit cards.

I thought it was interesting "vinyl" suggesting that maybe someone else had tryed to deposit on my account...I thought we always had to worry about people stealing our money and not trying to make "fraudulant" deposits on your account instead

I know for a fact that it was not me that ever got declined as it was many months ago and i only deposited once ..then felt cheated by them and then deleted the casino and file from my puter.

So there is NO way that i had tryed to redeposit.

If anyone had my prepaid m/c i can just cancel it and pay another 20$ for a new card and new number.That is why i only use prepaid m/c's online for transactions.In case dim witted casino security departments such as this one seemingly give out random numbers of credit cards to any client at there casino.

I do feel very relieved that my case really does not have many security issues for me in the long run.Just a pay as you go credit card....they can take my $1.81 on there now as i will be changing my card tomorrow

This can be common in poker, or casinos where players can bet against each other. The aim is to deposit into a "hacked" account with a stolen credit/debit card, or other means where the funds are stolen. The "hacked" account then loses this money to another "player", or series of players, and a withdrawal is attempted from a "clean" account in the chain. This is often called "Chip Dumping", and is disliked by poker sites as it leaves them vulnerable if the funds can be spirited away before they cotton on, and leaving the poker site liable to repay the stolen funds without themselves having seized them.

If CS quote you a wrong card number, AND tell you that deposits have been declined when YOU know you have yourself NEVER had this happen on the account, then the most likely scenario is an attempt of the above, assuming, of course, that the whole thing is not just a giant blunder by the casino.

If this had happened the other way around; YOU quoting "wrong" details to the casino, the casino would instantly accuse you of fraud, and give you no right of appeal, so simply saying "sorry, all a big mistake, here's $50" is hardly in balance - yet this is the most likely outcome.

 

[casinome]

I have found out that Rome is associated with Winward in someway, so I would stay far far away.

 

[Simmo!]

I have found out that Rome is associated with Winward in someway, so I would stay far far away.

If memory serves me right, it's only that one of the ex-Winward people is at Rome now (Jan someone?). Just going by memory though - I have been wrong before That's probably where the once-weekly cashout idea came from.

 

[luciana]

ROME CASINO -USERS BEWARE!!!!

Hello everyone- I'm new at this and never really introduced myself. My name is Lucy! I've been a member for a little while but mostly I did lots of reading and observing

I just want to caution anyone that's been thinking of becoming a rome member or has become one recently. I strongly believe that having been there for quite some time there are a long list of issues I've been dealing with from when I first started playing there.

For starters, The staff when I first joined- were some of the most unorganized, inconsistent individuals I had ever encountered. From one person to the next- the rules changed, the mood changed, the willingness to assist changed- it was horrible.

Second- Getting a payout was an UTTER nightmare. First having to wait to have a withdraw approved could take anywhere from 3-7 days. After which, it then takes FOREVER to have it actually processed- in the meantime I heard every possible reason why it hadn't arrived- it was lost- it was couriered- it was pending- it was "on the way" ...it was being "dealt with"...I got into fights with the staff, the security dept. and anyone else that tried feeding me nonsense.

I don't know if this just something I experienced personally, but about two months ago- after I actually got paid (after waiting two months for it) the entire slot system changed- the bonus almost never came- when it did the winnings were brutal, OVERALL the payout was awful ..etc. So I inquired as to why? The manager told me that because the casino had taken too many losses and they had to change the system to recover. I don't know if I'm wrong in feeling this way but that doesn't exactly sound like a very good answer?! So was he basically admitting to me that the system was set NOT TO PAY?

After months of complaining I was told over and over that the casino was different- "better then ever". There was new inhouse staff, the financing was being done consistently and daily and that if I kept at it I'd win and they would process my winnings right away. Let's just say- I won about 9 days ago- (nothing special- ABOUT $500) I waited for 4 days- and my withdrawal sat there- never gettin approved- I contacted someone very HIGH up there- who told me it would be directed to the right person and processed ASAP. NEVER HAPPENED. Out of the sheer frustration after waiting for so long and getting no response, I just cancelled it and played it all- DOING EXACTLY WHAT THEY WANTED ME TO.

I've reached my final breaking point with them- I closed my account and will not look back.

It's those small things I believe that make a casino trusthworthy and worth being a member- a place that respects its members and honours their business and their WORD, not by neglecting them- but by being reliable and organized.

THATS MY PIECE.

Beware of ROME & I believe they own and operate DICELAND casino also.

Cheers!!

 

[Nifty29]

Thanks for the post Lucy

The manager told me that because the casino had taken too many losses and they had to change the system to recover.

Please tell me you have that in writing.....

I would also caution everyone to avoid Rome. All we hear from them is 'this is going to change' and 'we are making things right' blah blah blah...but nothing has actually happened to make me confident enough to play there.

Just stick with the accredited casinos here at CM

 

[RomeCasino]

From Noah - response

Hello everyone- I'm new at this and never really introduced myself. My name is Lucy! I've been a member for a little while but mostly I did lots of reading and observing

I just want to caution anyone that's been thinking of becoming a rome member or has become one recently. I strongly believe that having been there for quite some time there are a long list of issues I've been dealing with from when I first started playing there.

For starters, The staff when I first joined- were some of the most unorganized, inconsistent individuals I had ever encountered. From one person to the next- the rules changed, the mood changed, the willingness to assist changed- it was horrible.

Second- Getting a payout was an UTTER nightmare. First having to wait to have a withdraw approved could take anywhere from 3-7 days. After which, it then takes FOREVER to have it actually processed- in the meantime I heard every possible reason why it hadn't arrived- it was lost- it was couriered- it was pending- it was "on the way" ...it was being "dealt with"...I got into fights with the staff, the security dept. and anyone else that tried feeding me nonsense.

I don't know if this just something I experienced personally, but about two months ago- after I actually got paid (after waiting two months for it) the entire slot system changed- the bonus almost never came- when it did the winnings were brutal, OVERALL the payout was awful ..etc. So I inquired as to why? The manager told me that because the casino had taken too many losses and they had to change the system to recover. I don't know if I'm wrong in feeling this way but that doesn't exactly sound like a very good answer?! So was he basically admitting to me that the system was set NOT TO PAY?

After months of complaining I was told over and over that the casino was different- "better then ever". There was new inhouse staff, the financing was being done consistently and daily and that if I kept at it I'd win and they would process my winnings right away. Let's just say- I won about 9 days ago- (nothing special- ABOUT $500) I waited for 4 days- and my withdrawal sat there- never gettin approved- I contacted someone very HIGH up there- who told me it would be directed to the right person and processed ASAP. NEVER HAPPENED. Out of the sheer frustration after waiting for so long and getting no response, I just cancelled it and played it all- DOING EXACTLY WHAT THEY WANTED ME TO.

I've reached my final breaking point with them- I closed my account and will not look back.

It's those small things I believe that make a casino trusthworthy and worth being a member- a place that respects its members and honours their business and their WORD, not by neglecting them- but by being reliable and organized.

THATS MY PIECE.

Beware of ROME & I believe they own and operate DICELAND casino also.

Cheers!!

Hello,

The length of time it takes to approve withdrawals is 5 working days, as stated on our site. This may mean the player must wait a full week sometimes, and, due to the recent problems with ewalletxpress, our most popular withdrawal options, we got a bit delayed as we immediately tried to move all the funds to other payment methods, and now that the dust has settled, back to eWallet. I'm sure we are not the only ones who experienced delays due to this problem. I apologize if the delay was severe, please PM me if you'd like to discuss it further, give me your user name and I will find out more. However I do not think a few days delay, which is quite common and is happening especially now after the problems with eWallet, is reason to cry out against our Casino in general.

As for that comment by the Manager - I am the CS Manager, and I said no such thing, please let me know who you spoke to.

Kind Regards,

Noah
Rome Casino

 

[Nifty29]

The length of time it takes to approve withdrawals is 5 working days, as stated on our site. This may mean the player must wait a full week sometimes

Sorry Noah, but there is NO reasonable excuse why withdrawals cant be received via a Web Wallet within 48 hours. If a whole lot of other casinos can do it (and some within 6 hours), then Rome can do it. If you think a week is quite reasonable for a player to wait for their winnings, then I suggest you hitch a ride on the next space shuttle back to Earth and head for the door marked 'reality check'.

I was willing to give Rome the benefit of the doubt for a long time, but I just couldnt be bothered with them now...and Im sure Im not the only one. It is too late to repair the brand IMO. Noah, if you really believe in treating players well and excellent customer service as you state, then dump Rome and start a casino yourself - at least you would start with a clean slate - but I reckon you are flogging a dead horse now.

 

[RomeCasino]

From Noah - response

Sorry Noah, but there is NO reasonable excuse why withdrawals cant be received via a Web Wallet within 48 hours. If a whole lot of other casinos can do it (and some within 6 hours), then Rome can do it. If you think a week is quite reasonable for a player to wait for their winnings, then I suggest you hitch a ride on the next space shuttle back to Earth and head for the door marked 'reality check'.

I was willing to give Rome the benefit of the doubt for a long time, but I just couldnt be bothered with them now...and Im sure Im not the only one. It is too late to repair the brand IMO. Noah, if you really believe in treating players well and excellent customer service as you state, then dump Rome and start a casino yourself - at least you would start with a clean slate - but I reckon you are flogging a dead horse now.

Hey Nifty,

I not only believe in that, but also in honesty. I'll tell you right now that we usually can't send within 48 hours, we stated the amount of time it takes us, those are our terms. We offer great payouts and great bonuses and improve on our terms as much as we can. I don't want to speak too much of it but we are also incorporating new processors that will give us the ability to do faster withdrawals, and very soon. However, these are the terms at the moment, we will improve upon them when we can, but are trying not to give false guarantees. If players prefer to play at a Casino because they have faster payouts, that is of course fine - we are slower, yet our bonuses and payouts IMO are usually stronger, and we are a long way from being any kind of dead, much the contrary.

Kind Regards,

Noah
Rome Casino

 

[luciana]

well put Nifty I couldn't agree more.

Unfortunatley No- I don't have that convo in writing because this was told to me in a "courtesy" call from a MARK- who was trying to explain away the concerns I had and keep me calm I suppose. He was very nice to me actually-and somewhat helpful- but thats what he told me.



NOAH- Especially considering that the pending withdrawal I had was to be bank wired, I'm unsure what your ewallet issue has to do with any of that???

5 DAYS to process an APPROVAL? that's outright PATHETIC and frankly there's no excuse why funds can't be approved even if they're not processed for 5 days.

 

[RomeCasino]

from noah - response

well put Nifty I couldn't agree more.

Unfortunatley No- I don't have that convo in writing because this was told to me in a "courtesy" call from a MARK- who was trying to explain away the concerns I had and keep me calm I suppose. He was very nice to me actually-and somewhat helpful- but thats what he told me.



NOAH- Especially considering that the pending withdrawal I had was to be bank wired, I'm unsure what your ewallet issue has to do with any of that???

5 DAYS to process an APPROVAL? that's outright PATHETIC and frankly there's no excuse why funds can't be approved even if they're not processed for 5 days.

Hello,

Please understand that I'm not trying to justify this delay, we are very sorry ourselves this happened, yet we had to divert funds to compensate players that were delayed due to their eWalletXpress withdrawals delayed. Their delay became the delay of those after them, but we needed to pay them first, as they were first I'm afraid, so we diverted funds to pay them by other means, such as wires. I'm very sorry that you had to wait because of it, I truly am. Please PM me with your details so I can look into it.

As for the 5 days to approve, approval means not only that the withdrawal was approved, but also sent, so we do not approve until the money is already on its way.


Kind Regards,

Noah
Rome Casino

 

[jas2587]

Hello,

Please understand that I'm not trying to justify this delay, we are very sorry ourselves this happened, yet we had to divert funds to compensate players that were delayed due to their eWalletXpress withdrawals delayed. Their delay became the delay of those after them, but we needed to pay them first, as they were first I'm afraid, so we diverted funds to pay them by other means, such as wires. I'm very sorry that you had to wait because of it, I truly am. Please PM me with your details so I can look into it.

As for the 5 days to approve, approval means not only that the withdrawal was approved, but also sent, so we do not approve until the money is already on its way.


Kind Regards,

Noah
Rome Casino

I have a ? while they are waiting for approvel can they still deposit or do they have to reverse their withdraw to continue playing at your site? I dont have a account an was wondering

Thanks
Cindy

 

[Deeplay]

Hey Nifty,

I not only believe in that, but also in honesty. I'll tell you right now that we usually can't send within 48 hours, we stated the amount of time it takes us, those are our terms. We offer great payouts and great bonuses and improve on our terms as much as we can. I don't want to speak too much of it but we are also incorporating new processors that will give us the ability to do faster withdrawals, and very soon. However, these are the terms at the moment, we will improve upon them when we can, but are trying not to give false guarantees. If players prefer to play at a Casino because they have faster payouts, that is of course fine - we are slower, yet our bonuses and payouts IMO are usually stronger, and we are a long way from being any kind of dead, much the contrary.

Kind Regards,

Noah
Rome Casino

Sorry but this is absolute rubbish. You can send to ewallets instantly if you wished .. neteller amoung others. The only delay is self imposed by your Casino for what reason I would not offer only speculate ... maybe becuase you hope the player will reverse its withdraw ? Im sure a smart reply will be given but honestly .... come on get real. When I deposit its only at casinos who process withdraws ASAP 24 hours or less no bull. If they dont I move on!
32red last withdraw 19 hours maybe less. Next ?

 

[Deeplay]

p.s gotta state this. One withdraw from fortune Lounge last week 4 hours in my neteller account. Before I knew it me and the wife were having lunch on my hit!

 

[JHV]

(Note: Hi all, my 2nd suspension was just lifted today [thx Bryan] and I'm now on a 3-2 count [maybe 0-2 count, I added the 3 myself] so I have to be careful.)

--------

I like this Noah guy. And that's saying something because well, I had that horrible experience with Rome with resulted in my first ever gambling-related chargeback.

I've been reading some threads whilst on suspension, and I have to say Noah seems like a pretty straight-shooter. And an incredibly wise acquisition for Rome (and by god, a much-needed one).

However, this is the first time (that I've seen) where he appears to maybe be unaware of possible w/d speeds to payment processors or...and I hope this isn't the case...is misrepresenting.

The ONLY reason for any online gambling operator to stall on withdrawals is to do so out of hope the winning gambler reverses the withdrawal and loses their winnings.

We all know it can (and probably should) be an instant process. When I withdraw from Full Tilt / PokerStars via Moneybookers or NETeller - the money hits my MB/NETeller accounts INSTANTLY. In real time.

If I ran an online gambling operation, sure I'd be tempted to stretch out the withdrawal period as long as possible - but, imo, that's unethical business practice. Make it instant - and if I'm able to deposit $50,000 in a day via Moneybookers, I should certainly be able to withdraw $50,000 a day should I play enough so that the poker room / casino isn't out of pocket on transaction fees.

 

[silcnlayc]

ability to do faster withdrawals, and very soon.

Might want to change this tune since you (a general you as in casino) have been beating this old drum for over a year now...how is one to believe anything from anyone from this casino when it is the same pablum over and over again...

Not a place I would put my money at all....too many other good casinos that do not hold funds HOSTAGE with a bunch of excuses ALL the time...


.

 

[RobWin]

(Note: Hi all, my 2nd suspension was just lifted today [thx Bryan] and I'm now on a 3-2 count [maybe 0-2 count, I added the 3 myself] so I have to be careful.)

That's too bad!! I thought we were rid of your insults around here...

Bryan is a good guy and is willing to give even peeps like yourself a second chance but you have not started out well here today in your return, IMO.

I'll let it go at that for now...
____
____

 

[JHV]

That's too bad!! I thought we were rid of your insults around here...

Bryan is a good guy and is willing to give even peeps like yourself a second chance but you have not started out well here today in your return, IMO.

I'll let it go at that for now...
____
____

The ongoing fact that people are apparently allowed to insult me blatantly like this but I'm not allowed to insult them back is an irony which has not gone unnoticed by many more than just I.

I won't speculate as to the reasons just yet, but I'm here to help players - not make money off them like so many others on this forum. You will note the lack of affiliate links in my posts. I have no agenda.

However, I *am* confused by your statement "you have not started well". Please don't be coy.

I have just spent my first day back sprinkling sunshine and positivity everywhere, except where I call a casino rep to account in very mature fashion and was thanked by another poster for doing so.

If I may be so kind as to beg of you this favour, please direct me to the post/s to which you refer with the above statement - I will assess them as everyone is entitled to their opinion. All opinions are equal. Just like all motivations for posting are equal.

We're all just one big happy family here, at least that is how I would like it to be if you'd let me....

 

[RomeCasino]

From Noah - response

Hi all,

OK, first I'd like to say my intention was not to misrepresent, truly I'm sorry if it seemed that way.

I understand what you say about the quickness of withdrawals, and we also understand that speed of withdrawals is one of the most important issues to the experienced player, as a former player I'm well aware of that. But I promise you, despite what you may think, we have no interest in delaying withdrawals, for the simple reason that its bad for business - quicker withdrawals maintain customers' loyalty and quicker return to play with us, this is something we ARE mending, yes its a tired old drum but its still an existing drum, and you will start seeing more than one new thing this September, I assure you. September and October will be s period Rome Casino will undergo many changes, all for the better. Many of our developments will be ready during that time, as will our TST certification.

But not to sidetrack the issue at hand. I wish I had a better answer. We do not hide these terms from any player, They have always been our terms.
We are honest about it, and believe me working on improving it. I understand you do not approve, I can only hope that one or two of you will believe me when I say this is not a tactic designed to hurt the player, we are much more interested in creating long term relationships with our players than we are in making them cancel their withdrawals. I have offered my help to the player in compensating for the delay she has suffered, I still do.

Kind Regards,

Noah
Rome Casino

 

[jas2587]

I have a ? while they are waiting for approvel can they still deposit or do they have to reverse their withdraw to continue playing at your site? I dont have a account an was wondering

Thanks
Cindy

I asked a question could you please answer it instead of sidestepping it Please
Thanks
Cindy

 

[RomeCasino]

From Noah - response

I asked a question could you please answer it instead of sidestepping it Please
Thanks
Cindy

Hello Cindy,

I'm sorry, didn't mean to. Yes players can still deposit while a withdrawal is pending, they do NOT have to cancel their withdrawals.

Cheers

Noah

 

[jas2587]

Hello Cindy,

I'm sorry, didn't mean to. Yes players can still deposit while a withdrawal is pending, they do NOT have to cancel their withdrawals.

Cheers

Noah

Thanks Noah for answering me an I am glad that they can still play without having to cancel a withdraw an restart it all over again that is a good point for your casino


Cindy

 

[luciana]

hey jas2587

just so you know ...You may be able to play and deposit- however with a pending withdrawal you're NOT eligible for a deposit bonus at ROME, atleast that's what support always tells me.

happy playing!