Casino Complaint Rockbet casino doesnt want to pay me! Dont play there

[Wickam]

Hello,

I deposited 50€ on rockbet casino (

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) via Neteller (and for some reason Neteller says money went to "www.romecasino.com") and started play, without getting any bonus. After reaching 100€ i try a hand with 100€ bet and... Blackjack xD I know, this is so stupid but I felt I had to try. Sent all documents to their support (including a bill!) and they said documents were ok but... Since I requested my withdrawal of 250€ (24 november 2014) they try to make me cancel it and play everytime. I screenshoted everything, because this casino doesnt seem very legit for what it says. Some screenshots are in italian so Ill have to translate.

I dont now what to do, I keep emailing them but they NEVER reply. They talk only in chat and they keep saying only bullshit like "keep playing and we'll pay you" that really doesnt look very legit to say. Its none of your businnes If I want to keep playing or get my winnings.

What can I do?

 

[The Viking]

well dont now what to say there man, but WTF looks like they try everything not to pay you

 

[Wickam]

well dont now what to say there man, but WTF looks like they try everything not to pay you

Exactly... I really dont know what to do

 

[curremon]

Never seen anything like this :O

Why did you even deposited there in first place... ?

 

[Wickam]

Never seen anything like this :O

Why did you even deposited there in first place... ?

Well, if I deposited at least 25€ there I would have got some ingame currency on a multiplayer game xD

 

[Tirilej]

How sad that you played there at all. You shouldn't have done that, and I doubt that you will ever see those winnings

They are as rogue as they can be. If they are with Rome casino,(Top game) then it gets even worse.
Mix that up with the other three also rogue rivals, Play2Win, 21Grand and Supreme Play, then you have one of the worst mix of casinos you can find on the net.

Never heard anything good about them, ever.
You shouldn't give up maybe but consider the money lost and play at good casinos after this.

 

[Wickam]

How sad that you played there at all. You shouldn't have done that, and I doubt that you will ever see those winnings

They are as rogue as they can be. If they are with Rome casino,(Top game) then it gets even worse.
Mix that up with the other three also rogue rivals, Play2Win, 21Grand and Supreme Play, then you have one of the worst mix of casinos you can find on the net.

Never heard anything good about them, ever.
You shouldn't give up maybe but consider the money lost and play at good casinos after this.

Ow, money lost you say?
Just for once I win something...

 

[paul7388]

Sorry to hear about it but im afraid you picked a real dodgy rival casino to play at.

Chances of you getting paid are very slim but I hope they do pay you.

Obviously this forum cant help you because of the casino involved tho there is one person that might have a chance of helping but even then I doubt it.

But you could try pming Dieter from Refilliates Casinos to see if he could be of any help or could offer you any advice. He probably cant but its worth a try as hes in charge of the only decent group of rival casinos there is and I know he hates the way rogue rival casinos behave.

 

[michielm1]

you should have looked for this forum before you deposited at an unknown casino.
why would you even deposit there when you have 100's of reliable casino's.

you definately di not find that casino with a random google search.

you only get to play at a rival casino if you're from the u.s. or if you played everywhere
and just wanted to try the software. even then you dont get here.

if you buy something online for 50 euro, everybody is going to look if they can get it somewhere else cheaper and if that store (in this case a casino) has any form of half decent reputation.


it might sound a bit harsh, but 9 out of every 10 topics started here and in the non pay bonus thread, are made as a 1st post from someone.

 

[paul7388]

deleted post

 

[Wickam]

I'm sorry but as I said, there was really a great offer of an in-game currency if I had deposited 25€ on rockbet casino (why 50€ then? for withdrawal) and since I did this exactly operation tons of times (and never had 1 problem) I really didint think there were rogue casino. And by the way, yeah I googled around "rockbet casino" and never seen that it was a "rogue casino", I always seen that somehow they paid in the end.

 

[dunover]

I'm sorry but as I said, there was really a great offer of an in-game currency if I had deposited 25€ on rockbet casino (why 50€ then? for withdrawal) and since I did this exactly operation tons of times (and never had 1 problem) I really didint think there were rogue casino. And by the way, yeah I googled around "rockbet casino" and never seen that it was a "rogue casino", I always seen that somehow they paid in the end.

Your chat transcripts (assuming you translated them OK) are as rogue as can be. The disgraceful ethos of this casino runs right through Customer Service too. I was staggered once when a CS agent once recommended to a player at another casino to bet on roulette numbers according to previous sequences - a random game! I was also once advised that 'thinking positive would help me to win'!!

But this is about the worst CS chat I have ever witnessed. 'Prioritizing players for cash-out who deposit more and play back winnings'.
CS that are effectively telling you that you won't get paid unless you're considered to have played/lost enough first. I am staggered by this, so rogue in attitude that CS is almost laughing at you even attempting to withdraw your winnings.

I don't care if this site transpires to be run by the Pope himself - this chat alone should condemn this lot to the bottom abyss of the CM pit, into the fires of eternal hell and damnation of casino-world.

'Rockbet'? 'Cockjet' more like.

Important!
Just as I finished this post, the appalling chat transcripts I referred to have been removed by the OP. Those of you whom have seen them will agree they're as bad as it gets, assuming the translations were correct.

 

[Wickam]

Your chat transcripts (assuming you translated them OK) are as rogue as can be. The disgraceful ethos of this casino runs right through Customer Service too. I was staggered once when a CS agent once recommended to a player at another casino to bet on roulette numbers according to previous sequences - a random game! I was also once advised that 'thinking positive would help me to win'!!

But this is about the worst CS chat I have ever witnessed. 'Prioritizing players for cash-out who deposit more and play back winnings'.
CS that are effectively telling you that you won't get paid unless you're considered to have played/lost enough first. I am staggered by this, so rogue in attitude that CS is almost laughing at you even attempting to withdraw your winnings.

I don't care if this site transpires to be run by the Pope himself - this chat alone should condemn this lot to the bottom abyss of the CM pit, into the fires of eternal hell and damnation of casino-world.

'Rockbet'? 'Cockjet' more like.

Important!
Just as I finished this post, the appalling chat transcripts I referred to have been removed by the OP. Those of you whom have seen them will agree they're as bad as it gets, assuming the translations were correct.

Yeah translated correctly unfortunately... I tried to remove to open a PAB but noticed that rockbet is in the "no do list" so no need to remove screenshots...
Sorry btw :/

This is in english, so you all can read for yourself. You say they almost "laugh" at me? Well, check this then

 

[spoton]

Tell them that you always try out casinos with small amounts first to test if they are OK, before you use your Mastercard and deposit a couple of thousands to highroll as you usually do. Ask them if their manager can make you an exception from their policies, send you the money + give you a match bonus for 3000 that you will use next time.

 

[dunover]

Yeah translated correctly unfortunately... I tried to remove to open a PAB but noticed that rockbet is in the "no do list" so no need to remove screenshots...
Sorry btw :/

This is in english, so you all can read for yourself. You say they almost "laugh" at me? Well, check this then

You should put them back (what you removed) if you can't PAB as removing them has taken the context from my and others' replies.

People really need to see them, to ensure nobody ever goes near those sites. If you want to help others, please replace them.

 

[Wickam]

You should put them back (what you removed) if you can't PAB as removing them has taken the context from my and others' replies.

People really need to see them, to ensure nobody ever goes near those sites. If you want to help others, please replace them.

Yeah I had already added them back after seeing that Cockbet was in the "no pab list"

 

[Nicola]

I know it's no consolation to the OP, but did a little digging.

They are trading as 'TVMUK Ltd' in the United Kingdom, but are listed with the Government as 'DORMANT' and have not made any profits or made taxable payments since registration in November 2011.

And this is a photo of their head office down a back street in London:

 

[Nicola]

They appear very friendly on live chat to new players and also accept UK (tut tut)

--

22 : 10 : 24 (Me): how quickly do you process withdrawals?

22 : 12 : 09 (Ryan): takes up to 18 business days normally but thats something that we normally do much much faster

22 : 13 : 43 (Me): do you accept UK players?

22 : 14 : 09 (Ryan): yeah sure

--

 

[Wickam]

They appear very friendly on live chat to new players and also accept UK (tut tut)

--

22 : 10 : 24 (Me): how quickly do you process withdrawals?

22 : 12 : 09 (Ryan): takes up to 18 business days normally but thats something that we normally do much much faster

22 : 13 : 43 (Me): do you accept UK players?

22 : 14 : 09 (Ryan): yeah sure

--

Yeah...

Lol Nicola, I contacted them too and "Agent Ryan" was there



23 : 18 : 29 (system): Agent Ryan has joined the chat.
23 : 18 : 55 (Me): Hi Agent Ryan
23 : 19 : 13 (Ryan): hello
23 : 19 : 42 (Me): Do you accept italian players?
23 : 19 : 55 (Ryan): yea sure
23 : 20 : 36 (Me): oh ok, how long it takes to withdraw money?
23 : 22 : 06 (Ryan): takes up to 18 business days but normally its much faster
23 : 22 : 32 (Me): oh great, so not more than 18 business days right?
23 : 22 : 38 (Ryan): correct
23 : 24 : 04 (Me): So if I requested a withdrawal on 24 november (and sent all documents) I should have received today 11 January right?
. . . . . . . . . . .
Agent Ryan are you ok???

 

[Wickam]

Lol, just noticed that, whats really funny is that in their homepage there is a banner with "recent winners"
Check how many "recent winners" there are

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[hedgehok]

Live Chat
23 : 47 : 10 (Me): Hi
23 : 47 : 27 (system): Agent Ryan has joined the chat.
23 : 47 : 31 (Ryan): hello
23 : 47 : 51 (Me): Hi Ryan, I consider making a bigger deposit of 500 EUR do you have a special offer?
23 : 48 : 07 (Ryan): do you have an acocunt with us?
23 : 48 : 11 (Me): not yet
23 : 48 : 24 (Ryan): do you play slots or table games?
23 : 48 : 36 (Me): actually both
23 : 49 : 01 (Ryan): can get you 100% cash back or 400% bonus
23 : 49 : 26 (Me): 400% that sounds impressive? Do you support Skrill/Neteller payments?
23 : 49 : 45 (Ryan): yeah sure
23 : 50 : 07 (Me): How quickly do you pay for your german customers?
23 : 51 : 02 (Ryan): normally it takes up to 18 business days but normally takes around 7 business days
23 : 51 : 43 (Me): I read some dodgy stuff about delayed payments of yours, can I really be sure to get payed?
23 : 52 : 23 (Ryan): even apple has bad reviews... its part of business when you have almost a million customers

 

[Przecinek]

Just keep pestering them. If they have a phone line I would give that a shot too. I'm shocked they are messing you around for such a small amount (at least from casino's perspective it should be very small).

 

[Stewiethecrazy]

Lol, just noticed that, whats really funny is that in their homepage there is a banner with "recent winners"
Check how many "recent winners" there are

You do not have permission to view link Log in or register now.

Gosh, what a terrible looking website/online casino.

Incredible number of recent winners hahahahahahahaaaa....

 

[The Dude]

...
23 : 52 : 23 (Ryan): even apple has bad reviews... its part of business when you have almost a million customers

What a joke. A million customers?? In their dreams; that's about all.

A true bonafide clip-shot joint. I wouldn't touch them with a barge pole, neither should you. It's a shame that their bonus scheme has attracted players like flies, but as you can see - it's a scheme.

Upgraded to full fledged rogue status: no pay casino.

@ the OP - sorry, but this is a "live and learn" situation. Should have played at 32Red or another AAMS Italian licensed company. Now you know.

 

[chayton]

Wow this is a *sweet term they have:

All Deposits of 249 USD/EURO/AUS or less have a max withdrawal of 10X the deposit for that specific play session (all other currencies pegged to USD). Once a withdrawal is requested, the casino applies the 10X rule and corrects the withdrawal to accurately reflect the 10X rule. The remaining funds are deemed 'Non-Withdrawable' and are cleared from the player's balance.

*I mean sweet for THEM...

 

[Wickam]

What a joke. A million customers?? In their dreams; that's about all.

A true bonafide clip-shot joint. I wouldn't touch them with a barge pole, neither should you. It's a shame that their bonus scheme has attracted players like flies, but as you can see - it's a scheme.

Upgraded to full fledged rogue status: no pay casino.

@ the OP - sorry, but this is a "live and learn" situation. Should have played at 32Red or another AAMS Italian licensed company. Now you know.

Thanks but I really couldnt imagine there were similar casinos

Wow this is a *sweet term they have:





*I mean sweet for THEM...

And go read the one that says that if u dont play for 3 months or more they clear your balance... Thats why im so in hurry, because almost 2 months are passed for me (but my balance is 0, i have 250€ in pending whitdrawal)

 

[chayton]

Thats why im so in hurry, because almost 2 months are passed for me (but my balance is 0, i have 250€ in pending whitdrawal)

And chances are that they're just stalling until that time is up to try to force you into depositing even more. I supposed you could try finding one of those places who advertises them to see if anyone could try to help, but honestly, I think you're going to be out of luck with this.

 

[dunover]

Wow this is a *sweet term they have:





*I mean sweet for THEM...

I was so shocked and depressed by the live chat transcripts (which I translated again in schoolboy Italian/latin to make sure) that I never even bothered checking the site out; the chats were enough for me to report this to Mods immediately.

But that term you quoted?? FFS! It's absolutely outrageous. Why don't they condense all the terms and just have one simple one like this:

3.1 "The player(s) accept that Cockjet and other associated sites have a no-withdraw policy, and that all stakes will be effectively 'fun play' credits until such time as these reach zero, whereupon the player(s) will be encouraged to purchase further fun credits for real cash."

3.2 "Any player(s) that attempt to withdraw real funds back to their respective depositing methods, or harass our dedicated support agents in respect of this shall be deemed in breach of our 'Advantage Play' rules and shall have the live chat facility terminated henceforth, and not have this reinstated until such (un)real balances have been zeroed and further pointless deposit(s) made."

3.3 "Cockjet and associated businesses will endeavour to ignore valid complaints until the point the complainant gives up; should the player persist in their complaint we encourage them to contact our Head Office for a slow and unsuccessful resolution:

ConMan Gaming, The Red Shack past the BP fuel station, Desert Highway, N'djamena, Chad FU2 0PAY

 

[Wickam]

I was so shocked and depressed by the live chat transcripts (which I translated again in schoolboy Italian/latin to make sure) that I never even bothered checking the site out; the chats were enough for me to report this to Mods immediately.

But that term you quoted?? FFS! It's absolutely outrageous. Why don't they condense all the terms and just have one simple one like this:

3.1 "The player(s) accept that Cockjet and other associated sites have a no-withdraw policy, and that all stakes will be effectively 'fun play' credits until such time as these reach zero, whereupon the player(s) will be encouraged to purchase further fun credits for real cash."

3.2 "Any player(s) that attempt to withdraw real funds back to their respective depositing methods, or harass our dedicated support agents in respect of this shall be deemed in breach of our 'Advantage Play' rules and shall have the live chat facility terminated henceforth, and not have this reinstated until such (un)real balances have been zeroed and further pointless deposit(s) made."

3.3 "Cockjet and associated businesses will endeavour to ignore valid complaints until the point the complainant gives up; should the player persist in their complaint we encourage them to contact our Head Office for a slow and unsuccessful resolution:

ConMan Gaming, The Red Shack past the BP fuel station, Desert Highway, N'djamena, Chad FU2 0PAY

At least I lol'd

 

[Wickam]

Big Update

Big update:

Ok apparently the casino contacted me and looks there was a bit of miscommunication, since one of their manager was completely unaware of the big delay in my payment and told me i will get paid within 3 days. Maybe this was because I couldnt send a electricity / gas bill (since its not me paying it!) and had to send a screenshot of my bank account where it was shown my address. Looks like not everyone was warned about this and so they were still waiting for my documents. I hope I will get paid now. Thanks casinomeister and everyone who helped me, ill keep this thread updated when Ill get the payment

 

[Wickam]

Already received payment

Looks like they really werent in bad faith afterall.
Thanks casinomeister and everybody that helped me

Can you mark this as solved and close it? Thank you

 

[KasinoKing]

Can you mark this as solved and close it? Thank you

It may be "resolved" for you because they paid you - but I would rather see the thread left as it is.
If fact, I wouldn't be surprised if they only paid you on the condition you asked for the thread to be closed - that's the way these sort often work.

This thread has been VERY useful, it's 100% confirmed that the Rockbet Group are owned by the extremely rogue Rome Group (something I found out about back in 2013, but had no proof), and it has also lead to the casino heading into the pit where it belongs.

KK

 

[Tirilej]

Already received payment

Looks like they really werent in bad faith afterall.
Thanks casinomeister and everybody that helped me

Can you mark this as solved and close it? Thank you

Great that you got paid

Now since you got the money I can honestly say that noone are in doubt that this very thread got you paid!
Who did what we don't know but I guess they didn't want this kind of publicity.

They have earlier tried to silent players, and no matter if you feel you want to forgive them now, I suggest you should not do that.
Don't go back! Don't play there...ever again.

 

[KasinoKing]

Upgraded to full fledged rogue status: no pay casino.

I just looked, and Rockbet are no-where on the Rogue Page.
Is the page awaiting and update and upload?

Just in case you are not aware, the other casinos in the same group (AffCoins) are:
Vegas Days
Slots Jackpot
Casino Fiz
Tradition Casino (This one is still in the pit from when it was rogued with the original owners - before Aff Coins acquired it).

KK

 

[jetset]

Well, the positive side is that this thread has warned knowledgeable players to avoid Rockbet and its sisters like the plague!

 

[Wickam]

Actually I made rival directly contacting them. This is how we ended up trying to comunicate a little more. So O I guess I should also thank Rival for his help
Thank you rival!

 

[dunover]

Actually I made rival directly contacting them. This is how we ended up trying to comunicate a little more. So O I guess I should also thank Rival for his help
Thank you rival!

Don't be fooled! 2 months then you raise the issue here and with Rival, and funnily enough you suddenly get paid! Like I said, the chat alone you posted here is enough to get them in the pit regardless of receiving payment. We all know the story now, you cant 'unring a bell' as they say........

 

[Wickam]

True but its on the forum that someone suggested to contact directly rival that was completely unaware of this big delay. Im not saying anything except that the forum and rival itself helped me resolving this annoying situation.

 

[paul7388]

Glad you got paid in the end

Now since you are around here I hope you stick to accredited casinos.

And if you like rival casinos theres always tropica casino as most rate it very highly and the rep for theres great and on here every day if you encounter problems. Lol you will find if you win there you will be paid in about a day not 3 months

 

[ThePOGG]

I just looked, and Rockbet are no-where on the Rogue Page.
Is the page awaiting and update and upload?

Just in case you are not aware, the other casinos in the same group (AffCoins) are:
Vegas Days
Slots Jackpot
Casino Fiz
Tradition Casino (This one is still in the pit from when it was rogued with the original owners - before Aff Coins acquired it).

KK

The AffCoins group share ownership with BestPay Partners as far as I recall (Play2Win, 21Grand and Supreme Play). I am surprised and disappointed to see Rome casino being brought up with this. From what I remember the Rome group is also tied into the Real Vegas group so this is a huge network of casinos all of which have very legitimate reasons for players to avoid them.