Casino Complaint Rockbet casino doesnt want to pay me! Dont play there

Wickam

Dormant account
Hello,

I deposited 50€ on rockbet casino (
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) via Neteller (and for some reason Neteller says money went to "www.romecasino.com") and started play, without getting any bonus. After reaching 100€ i try a hand with 100€ bet and... Blackjack xD I know, this is so stupid but I felt I had to try. Sent all documents to their support (including a bill!) and they said documents were ok but... Since I requested my withdrawal of 250€ (24 november 2014) they try to make me cancel it and play everytime. I screenshoted everything, because this casino doesnt seem very legit for what it says. Some screenshots are in italian so Ill have to translate.

I dont now what to do, I keep emailing them but they NEVER reply. They talk only in chat and they keep saying only bullshit like "keep playing and we'll pay you" that really doesnt look very legit to say. Its none of your businnes If I want to keep playing or get my winnings.

What can I do? :(
 

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curremon

Senior Member
PABnononaccred
MM
Never seen anything like this :O

Why did you even deposited there in first place... ?
 

Tirilej

Still a Lady
CAG
MM
How sad that you played there at all. You shouldn't have done that, and I doubt that you will ever see those winnings:(

They are as rogue as they can be. If they are with Rome casino,(Top game) then it gets even worse.
Mix that up with the other three also rogue rivals, Play2Win, 21Grand and Supreme Play, then you have one of the worst mix of casinos you can find on the net.

Never heard anything good about them, ever.
You shouldn't give up maybe but consider the money lost and play at good casinos after this.
 

Wickam

Dormant account
How sad that you played there at all. You shouldn't have done that, and I doubt that you will ever see those winnings:(

They are as rogue as they can be. If they are with Rome casino,(Top game) then it gets even worse.
Mix that up with the other three also rogue rivals, Play2Win, 21Grand and Supreme Play, then you have one of the worst mix of casinos you can find on the net.

Never heard anything good about them, ever.
You shouldn't give up maybe but consider the money lost and play at good casinos after this.
Ow, money lost you say? :(
Just for once I win something...
 

paul7388

Meister Member
MM
Sorry to hear about it but im afraid you picked a real dodgy rival casino to play at.

Chances of you getting paid are very slim but I hope they do pay you.

Obviously this forum cant help you because of the casino involved tho there is one person that might have a chance of helping but even then I doubt it.

But you could try pming Dieter from Refilliates Casinos to see if he could be of any help or could offer you any advice. He probably cant but its worth a try as hes in charge of the only decent group of rival casinos there is and I know he hates the way rogue rival casinos behave.
 

michielm1

Experienced Member
mm1
you should have looked for this forum before you deposited at an unknown casino.
why would you even deposit there when you have 100's of reliable casino's.

you definately di not find that casino with a random google search.

you only get to play at a rival casino if you're from the u.s. or if you played everywhere
and just wanted to try the software. even then you dont get here.

if you buy something online for 50 euro, everybody is going to look if they can get it somewhere else cheaper and if that store (in this case a casino) has any form of half decent reputation.


it might sound a bit harsh, but 9 out of every 10 topics started here and in the non pay bonus thread, are made as a 1st post from someone.
 

Wickam

Dormant account
I'm sorry but as I said, there was really a great offer of an in-game currency if I had deposited 25€ on rockbet casino (why 50€ then? for withdrawal) and since I did this exactly operation tons of times (and never had 1 problem) I really didint think there were rogue casino. And by the way, yeah I googled around "rockbet casino" and never seen that it was a "rogue casino", I always seen that somehow they paid in the end.
 
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dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
I'm sorry but as I said, there was really a great offer of an in-game currency if I had deposited 25€ on rockbet casino (why 50€ then? for withdrawal) and since I did this exactly operation tons of times (and never had 1 problem) I really didint think there were rogue casino. And by the way, yeah I googled around "rockbet casino" and never seen that it was a "rogue casino", I always seen that somehow they paid in the end.
Your chat transcripts (assuming you translated them OK) are as rogue as can be. The disgraceful ethos of this casino runs right through Customer Service too. I was staggered once when a CS agent once recommended to a player at another casino to bet on roulette numbers according to previous sequences - a random game! I was also once advised that 'thinking positive would help me to win'!!

But this is about the worst CS chat I have ever witnessed. 'Prioritizing players for cash-out who deposit more and play back winnings'.:eek:
CS that are effectively telling you that you won't get paid unless you're considered to have played/lost enough first. I am staggered by this, so rogue in attitude that CS is almost laughing at you even attempting to withdraw your winnings.

I don't care if this site transpires to be run by the Pope himself - this chat alone should condemn this lot to the bottom abyss of the CM pit, into the fires of eternal hell and damnation of casino-world.

'Rockbet'? 'Cockjet' more like.

Important!
Just as I finished this post, the appalling chat transcripts I referred to have been removed by the OP. Those of you whom have seen them will agree they're as bad as it gets, assuming the translations were correct.
 
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Wickam

Dormant account
Your chat transcripts (assuming you translated them OK) are as rogue as can be. The disgraceful ethos of this casino runs right through Customer Service too. I was staggered once when a CS agent once recommended to a player at another casino to bet on roulette numbers according to previous sequences - a random game! I was also once advised that 'thinking positive would help me to win'!!

But this is about the worst CS chat I have ever witnessed. 'Prioritizing players for cash-out who deposit more and play back winnings'.:eek:
CS that are effectively telling you that you won't get paid unless you're considered to have played/lost enough first. I am staggered by this, so rogue in attitude that CS is almost laughing at you even attempting to withdraw your winnings.

I don't care if this site transpires to be run by the Pope himself - this chat alone should condemn this lot to the bottom abyss of the CM pit, into the fires of eternal hell and damnation of casino-world.

'Rockbet'? 'Cockjet' more like.

Important!
Just as I finished this post, the appalling chat transcripts I referred to have been removed by the OP. Those of you whom have seen them will agree they're as bad as it gets, assuming the translations were correct.
Yeah translated correctly unfortunately... I tried to remove to open a PAB but noticed that rockbet is in the "no do list" so no need to remove screenshots...
Sorry btw :/

This is in english, so you all can read for yourself. You say they almost "laugh" at me? Well, check this then
 

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spoton

Senior Member
webmeister
Tell them that you always try out casinos with small amounts first to test if they are OK, before you use your Mastercard and deposit a couple of thousands to highroll as you usually do. Ask them if their manager can make you an exception from their policies, send you the money + give you a match bonus for 3000 that you will use next time.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Yeah translated correctly unfortunately... I tried to remove to open a PAB but noticed that rockbet is in the "no do list" so no need to remove screenshots...
Sorry btw :/

This is in english, so you all can read for yourself. You say they almost "laugh" at me? Well, check this then
You should put them back (what you removed) if you can't PAB as removing them has taken the context from my and others' replies.

People really need to see them, to ensure nobody ever goes near those sites. If you want to help others, please replace them.
 
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Wickam

Dormant account
You should put them back (what you removed) if you can't PAB as removing them has taken the context from my and others' replies.

People really need to see them, to ensure nobody ever goes near those sites. If you want to help others, please replace them.
Yeah I had already added them back after seeing that Cockbet was in the "no pab list" :(
 

Nicola

Meister Member
mm1
I know it's no consolation to the OP, but did a little digging.

They are trading as 'TVMUK Ltd' in the United Kingdom, but are listed with the Government as 'DORMANT' and have not made any profits or made taxable payments since registration in November 2011.

And this is a photo of their head office down a back street in London: :eek:

 

Nicola

Meister Member
mm1
They appear very friendly on live chat to new players and also accept UK (tut tut)

--

22 : 10 : 24 (Me): how quickly do you process withdrawals?

22 : 12 : 09 (Ryan): takes up to 18 business days normally but thats something that we normally do much much faster

22 : 13 : 43 (Me): do you accept UK players?

22 : 14 : 09 (Ryan): yeah sure

--
 

Wickam

Dormant account
They appear very friendly on live chat to new players and also accept UK (tut tut)

--

22 : 10 : 24 (Me): how quickly do you process withdrawals?

22 : 12 : 09 (Ryan): takes up to 18 business days normally but thats something that we normally do much much faster

22 : 13 : 43 (Me): do you accept UK players?

22 : 14 : 09 (Ryan): yeah sure

--
Yeah...

Lol Nicola, I contacted them too and "Agent Ryan" was there



23 : 18 : 29 (system): Agent Ryan has joined the chat.
23 : 18 : 55 (Me): Hi Agent Ryan
23 : 19 : 13 (Ryan): hello
23 : 19 : 42 (Me): Do you accept italian players?
23 : 19 : 55 (Ryan): yea sure
23 : 20 : 36 (Me): oh ok, how long it takes to withdraw money?
23 : 22 : 06 (Ryan): takes up to 18 business days but normally its much faster
23 : 22 : 32 (Me): oh great, so not more than 18 business days right?
23 : 22 : 38 (Ryan): correct
23 : 24 : 04 (Me): So if I requested a withdrawal on 24 november (and sent all documents) I should have received today 11 January right?
. . . . . . . . . . .
Agent Ryan are you ok???
 

Wickam

Dormant account
Lol, just noticed that, whats really funny is that in their homepage there is a banner with "recent winners"
Check how many "recent winners" there are :lolup::lolup::lolup:
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