roadhousereels-official complaints thread

[texas hooters]

also i am still awaiting bella vegas 100.00 fight night bonus off friday,

I am waiting for my bonus from Friday also at Bella. I just don't understand why they offer this stuff if they don't have the personnel to handle it in a timely manner !

 

[crazee4win]

I got my free $15 within 24 hours and did pretty well. Going to deposit tonight and see what I can do. I enjoy taking a break from slots to play some VP and Keno every so often so I don't know how often I'll play here, but I do like that Agent lady slot quite a bit, and my favorite Adventure Palace slot from Lake Palace is there, too, so I like this casino so far. I've had no problems from their sister casinos and their support has always been very good to me. I'd give it a try.

 

[Dewberry]

Well, this is just ducky.

Got my free $15 within 24 hours and lost. Also received their email but deleted it before I read it - figured it was spam from somewhere.

Anyway, today I decided to donate some money to play their slots and low and behold, I get that old neteller error message common to these casinos. Can't deposit.

Oh well, maybe it's for the best.

 

[Casinomeister]

just opening up the thread to save others the risk of RSI in opening it up.

no doubt if the actions of its sisters casinos is anything to go by, this should be quite a busy thread.

to any rep from this casino reading this, then yes your group really is that bad that any problems are not going to be a surpise.

I can understand being proactive and setting up a thread in the complaints section for a newly launched casino, because I cannot list one casino that did not have some glitch, some problem when they launched. But you're searching for problems before they occur and of course people will start to chime in "my bonus wasn't deposited yet", "their games are rigged', "my luck sucks worse at this casino", etc. People like to complain.

One thing that should be pointed out, many posters here (including you ) comment on how their sister casinos are all dicked up -- but WTF? you open an account at this one anyway!!

Are we going out of our way to cause problems/bitch and moan or what?

 

[rudepete]

Latest Email from the new one

Dear Peter,

Thank you for your mail.

Please accept our apologies for the delay in crediting your bonuses.
We have been inundated with call, mails and bonus request.

Due to technical difficulties, we are not currently not able to
credit your account.

However, we are looking into this matter and will advise you
shortly.

Thank you for your patience in the interim.

Regards,

Kelli

Oh well, quit gambling anyhow so it doesn't matter anymore.
Good luck to all of you that are still waiting. this was over 48 hours of waiting.

 

[philipfromparis]

An advice : wait one year that everything is allright before depositing there !

--------------------------------------------------------------------------------
From: PHILIPPE XXXX [mailtohilippeXXX@XXXX]
Sent: Sunday, November 20, 2005 11:46 PM
To: RR Support
Subject: Re: sign-up bonus

This was my request to their customer support after three consecutive deposits (50+100+100) :



Hi,

I asked you to credit a few hours ago my account with the combo sign-up bonus as i deposited 50+100+100. You only credited my account with 50USD. I want you please to credit what lacks and the 15USD no deposit sign-up bonus also and to tell me what are the precise Wagering requierments with those bonuses. Moreover, Am I allowad to play to progressive games with that money ?

Thank you for your response asap

Regards

philippe



And bellow their answer :

Dear Philippe,

Thank you for your mail.

Please note, as per casino terms and conditions,
all bonuses will be credited within 24 hours after meeting
the wager requirements.

Please note, all bonuses are automatically credited. You do not
have to claim these bonuses.

Should you require additional information relating to the above,
you may contact support telephonically.

Regards,

Kelli


The three deposits were made yesterday. I should have been credited with a 250+15USD ND bonus. They only gave me approximatively 200USD in small cuts. One time 50, another one 56 ?!

Just raise the "all bonuses will be credited within 24 hours after meeting
the wager requirements". This means nothing She wanted to say actually that you've got to wager all your deposits to have your bonuses credited.

I won't claim anything from them even if they owe me a little on the bonuses. I'll simply put the ROADHOUSEWHEELS software.. ROADHOUSEREELS in the rubish bin of my desktop. Don't waste your time my friends on this one. As far as the casino representatives and this industry won't understand that they are feed by the players who want at least a top notche service for the price they pay. Is this too much ? Maybe I'll play there again in one year or so, when some guys like me will have lost their money by paying for testing a place, and will have help them to become better than what they show at the present time.

Brackets : (I would be very impressed also to see your winning screenshots Slotchick from this company )

Bye

Philipfromparis

 

[silcnlayc]

I think once you make an initial deposit, you void the $15 new signup bonus. I read it in the T&C's somewhere.

I think what is needed is, that you signup under new account (real play) and wait for the $15 new player bonus to be credited...THEN make a deposit for the following matchplay+ bonuses.

I failed to wait for the $15 new signup bonus so I went and read the T&C's and thats when I realized I should have waited for it before depositing my initial deposit.

I made a deposit of $100 the other day and had the bonus in my account within less than 24 hours. Got an e-mail stating that bonus has been deposited. Was very impressed.

Hope this helps!

 

[silcnlayc]

I think once you make an initial deposit, you void the $15 new signup bonus. I read it in the T&C's somewhere.

I think what is needed is, that you signup under new account (real play) and wait for the $15 new player bonus to be credited...THEN make a deposit for the following matchplay+ bonuses.

I failed to wait for the $15 new signup bonus so I went and read the T&C's and thats when I realized I should have waited for it before depositing my initial deposit.

I made a deposit of $100 the other day and had the bonus in my account within less than 24 hours. Got an e-mail stating that bonus has been deposited. Was very impressed.

Hope this helps!

 

[hypergirl]

RoadHouse Reels Casino

Was surprised to see so many having problems with
RoadHouse. I downloaded and made a small deposit
before I knew about the free $15. I got my
first deposit bonus in about 45 minutes. I ask
later for the free spins and got them. I know they
were extremly busy. They told me I could get the
free spins and when they didn't show up in a few
hours, I sent another mail, they apologized and I got
the money right away, played for severl hours on
the free spins thing. Just my experience with them!

 

[vickie40]

I'm not sure what I'm doing wrong but I did a deposit on 19 Nov. 05 in the early morning hours and still haven't received my match bonus. I have not had any response to any of my emails I've sent them either. Now mind you, I didn't start asking why I had not received the match bonus until yesterday since I knew the casino support staff appeared to be overwhelmed.

 

[jonevegas]

I got my $15 within 4 hours and I recieved a $50 N/D invitation and it took them about 24 hours to credit that, I have never had problems with Grand Bay and have always been paid in short time.

 

[wayram]

NO PROBLEMS

Got my $15 about an hour after and by 100 in about 2 days and am having a good time with them still have aound 400 after 5 days so I am happy. Gladly recommend at the moment. But seeing they are new the slots will pay ok for a little while and when they have enough people playing they will definately tighten them up just wait and see.

 

[crazee4win]

I got my initial and my first deposit bonus, both in about 24 hours. Even sent me an email in the interim explaining that they were quite busy with all the bonuses and that it may be 24 hours before I got mine, which I was very impressed with. Lot it all a little too quickly and I would love to be able to blame the casino, but it's not their fault I had an unlucky couple of days. I would recommend this or any of the Grand Bay group's casinos.

 

[Mallorca]

HI,
I did not experience problems,I got the $15 free to play on Agent Jane Blonde within 24 hours,met the WR and cashed out $135,the money is alredy in my neteller account.

 

[Vambo]

This is not a complaint but a bad experiance which will stop me playing here
Playing Thunderstruck hit 3 rams and not a single win in 15 free spins
I was playing 9 a go and thought I was on to a decent payout but ended with the 45 that 3 rams pay

 

[Slotmachine]

This is not a complaint but a bad experiance which will stop me playing here
Playing Thunderstruck hit 3 rams and not a single win in 15 free spins
I was playing 9 a go and thought I was on to a decent payout but ended with the 45 that 3 rams pay

That sucks, I know, but it's got nothing to do with the casino obviously. Just the old RNG not going your way. Dig this: I was once having a real good run, having gone up to $1000 from a $100 deposit, and decided to go for it at $45 a spin! Crazy, yeah, but I hit the 3 rams on the second spin! I was like, hey, do I go for the automatic or stick shift on the new Lexus? Guess what - not a SINGLE win. Rather disappointing really.

Cheers,
SM

 

[Vambo]

I know its just bad luck that it is why it is not a complaint but a crappy run at a new place just puts me off

 

[lydia]

Although I always try to avoid any bonuses, under 'mass-psychose' about $15 freerolls bonus, I applied for it too! Let me tell, it took less than 2 seconds to lose it, so honestly I dont' understand so much discussion about it!

So I want to deposit normally and play but I dont' see any roulette or JOB games I've sent an enquiry to CS but didn't get answer yet. This MG looks somehow different.., I am a little bit confused about games-menu.

 

[Pinababy69]

Hey Lydia, RR is a "slots only" casino, hence the Reels part in the name. I guess they thought they'd try something a little different. Personally, I like it because I am a slots only player.

 

[lydia]

Thanks, Pinababy! Well, in this case, it pays off to take bonus. I'll give it a try.

 

[GOCC]

Dear ,

thank you for your mail.

Players from the UK will no longer get any bonuses due to high fraud
activities.

And you will be also not able to play in Euros due to that fact.

Thank you for your understanding in advance.

Kind regards,

Karin

-----Original Message-----
From: [mailto:]
Sent: Tuesday, December 27, 2005 12:39 PM
To: RR Support
Cc: RR Support
Subject: Uk players: Sent 2nd Time
Importance: High

below is a copy of an email I sent yesterday to you. Could I have a
reply please

regards



Dear Sir

I have found your casino as I have an account at your sister casino.

I am trying to decipher your promotion terms regarding currencies and
will ask bullet point questions if a may.

1. It says, US players must play in US dollars. it does not say UK
players must play in GBP. Is this the case ?

2. It says GBP players joining after 15th December, will not qualify for
promotional offers. Does thjis mean as a UK resident I can sign up in
Euros and take up your offer.

3. If as a UK player, I can not sign up in Euros to take up your offer
and also as a UK player can only play in GBP, does this mean you are the
first casino to my knowlege, to blanket ban UK players from taking up
bonuses as most casinos have with the Danish.

4. So in basic, can I as a UK player, sign up in EUROS and play the
promotions that you have on offer or am I discriminated because I live
in the UK.

So what are the cases of UK player fraud. It seems to me eith their retrosective change in Terms and Conditions, that it is the US players that are playing in GBP that have been winning from them.

I look foreward to their rep, if they have one, explaining this on here

 

[Imapokerdude]

Hey guys and gals,

It seems that most of all the problems stated so far have been deposit related.

A word of warning.....THIS IS ONLY THE BEGINNING OF YOUR PROBLEMS. JUST WAIT UNTIL YOU TRY TO CASHOUT. IT ONLY GETS WORSE!!!


This casino's lack of professionalism, making up of rules that don't exist, improperly interpeting the T&C's and out right lieing about wagering requirements not being met preventing me from making a second withdrawal (from the same bonus) after they have already paid me my first cashout is totally unacceptable.

Yes, I can prove all of what I just stated as I have emails. I am still waiting for a response from my last attempt to get them to do the right thing. If I don't get satisfaction I will PAB SOON!!!!

Do yourself a favor and stay away from this entire group as it's getting really really ugly.

 

[AussieDave]

This is not the first post I've read where people are claiming non payment or at least very slow payouts problems.

Are Grand Prive` following the footsteps of Integrity LTD's demise too? After that crash nothing surprises me these days.

 

[tombomb]

that reminds me

Hey guys and gals,

It seems that most of all the problems stated so far have been deposit related.

A word of warning.....THIS IS ONLY THE BEGINNING OF YOUR PROBLEMS. JUST WAIT UNTIL YOU TRY TO CASHOUT. IT ONLY GETS WORSE!!!


This casino's lack of professionalism, making up of rules that don't exist, improperly interpeting the T&C's and out right lieing about wagering requirements not being met preventing me from making a second withdrawal (from the same bonus) after they have already paid me my first cashout is totally unacceptable.

Yes, I can prove all of what I just stated as I have emails. I am still waiting for a response from my last attempt to get them to do the right thing. If I don't get satisfaction I will PAB SOON!!!!

Do yourself a favor and stay away from this entire group as it's getting really really ugly.

something happened to me with roadhouse reels a few weeks ago.I made a credit card deposit of 60.00 for a 100% bonus.Ran through the money in minutes and made another deposit of 61.00 which lasted less than ten minutes.So the next day I log in and AMAZINGLY!!! the bonus of $60 has been credited.So I blow through that in record time.A few days later I check my card balance online and there is a $60 and $61 dollar charge. Every thing is ok so far.The credit card then goes into the next months statement and about ten days later I check it and there is another $60 and $61 dollar charge from the same processing service with the same transaction date but it posted seven days after the first.Havent used the card for anything else in this time frame.So I call roadhouse and tell them and I get the BS you have to scan and send us a copy of your statement etc. This is a few hours before I am going on vacation so I figure I'll do it when I return. Come back a week later and it slipped my mind.So I double check my statement and the 60 and $61 dollar charges have been credited back to my card.Without scanning and sending anything.It makes me wonder how many times in the past this has happened and I didnt catch it with other casinos.I know it hasnt happen more than once with roadhouse because they suck up my money so fast that I wont use them again. It also makes me wonder if they would have done anything about it if I hadnt brought it to their attention.Theres a new bonus twist, We will give you a bonus but double charge your card for it.

 

[Imapokerdude]

Hey guys and gals,

It seems that most of all the problems stated so far have been deposit related.

A word of warning.....THIS IS ONLY THE BEGINNING OF YOUR PROBLEMS. JUST WAIT UNTIL YOU TRY TO CASHOUT. IT ONLY GETS WORSE!!!


This casino's lack of professionalism, making up of rules that don't exist, improperly interpeting the T&C's and out right lieing about wagering requirements not being met preventing me from making a second withdrawal (from the same bonus) after they have already paid me my first cashout is totally unacceptable.

Yes, I can prove all of what I just stated as I have emails. I am still waiting for a response from my last attempt to get them to do the right thing. If I don't get satisfaction I will PAB SOON!!!!

Do yourself a favor and stay away from this entire group as it's getting really really ugly.

It's been about 24 hours and I have not received any response from Roadhouse Reels. Anybody surprised???? I know I am not. I just sent another email stating that I am taking there lack of response as an agreement to what was stated in my email. I told them I am going to cashout again and if it is not honored in a timely manner then I would ask for involvement from Casinomeister.

These guys are a joke. You can't hardly get an email response from them and when you do it is untruthful and or incorrect information.