Baptism by Fire - success Rizk casino!

[KasinoKing]

I mean it may be '' just five days '' but from what I've heard you're supposed to get your money in HOURS, not days.

Based on this and lack of luck it's pretty likely I'll never go back to this when there's so many other - better casinos - with better withdrawal times.

Looks like another case of a new casino opening to soon - before they have got all little glitches sorted, sufficient staff and everything completely ready to go - not the first time we've seen this sort of thing here on the forum

This is a pretty bad business decision IMHO: When a new casino opens with lots of publicity they are BOUND to get a massive influx of new players wanting to give it a try - they will probably never again get so my sign-ups in such a short time span. But it is totally counter-productive and shooting themselves in the foot, if they then piss-off those new players with poor service and drive them away with exactly the same feeling as posted above.

Being run by GUTS, I have every confidence they will get everything sorted out and running smoothly in the near future, but when will these operators ever learn not to be in such a hurry when it come to the launch?

KK

 

[chiya]

Well Captain Rizk was able to sort it out for me. Apparently someone had made a mistake and put the withdrawal on hold because KYC were missing, even though I was specifically told in the live chat that KYC isn't needed for such a small withdrawal.

I guess I could've contacted Cpt. Rizk before posting here at all, but I didn't really expect there to be an actual issue with it, and just felt like expressing my annoyance at the long withdrawal times. Even more so knowing that the casino is related to GUTS, from whom I've heard great things about though I don't play there myself.

 

[spintee]

I withdrew a very insignificant amount of money (1.5x my deposit) on 10th of January. Asked on 12th of January why it's still pending .. Live chat said that there's a lot of withdrawals and that I'm only in a very long queue. Exactly how long of a queue is it if it's STILL not paid, now 15th of January? Presuming you work 8 hour days and do one payment every five minutes, that'd still imply there's thousands of pending withdrawals .. That, or it's a one man show.

I mean it may be '' just five days '' but from what I've heard you're supposed to get your money in HOURS, not days.

Based on this and lack of luck it's pretty likely I'll never go back to this when there's so many other - better casinos - with better withdrawal times.

You have to remember this is not good practice but it is a new site, I seen many people playing taking up the 200% offer so the site will be busy,, 1st withdraw always takes longer in any case, Once thats done than there shouldn't be no need for verication and what comes with it,
I agree that its not good waiting but I put money that after the first withdraw and sites cought up than all will be good,

Edit:: They have onsite document upload so I would advise anybody to pre verify before hand, Than when it comes to a withdraw its sorted

 

[Captain Rizk]

Well Captain Rizk was able to sort it out for me. Apparently someone had made a mistake and put the withdrawal on hold because KYC were missing, even though I was specifically told in the live chat that KYC isn't needed for such a small withdrawal.

I guess I could've contacted Cpt. Rizk before posting here at all, but I didn't really expect there to be an actual issue with it, and just felt like expressing my annoyance at the long withdrawal times. Even more so knowing that the casino is related to GUTS, from whom I've heard great things about though I don't play there myself.

Glad it was sorted out for you distrance.

In this case it was because the KYC were partially complete and so it went into the wrong queue and was on hold waiting for completion. It is a great practice to upload KYC documents early in your life cycle at Rizk but not mandatory, particularly where the withdrawals are relatively small.

 

[refre]

Will you need to verify at Rizk if you sign up using the exact same details as with Guts (which is already verified...)?

 

[miksaxxx]

Will you need to verify at Rizk if you sign up using the exact same details as with Guts (which is already verified...)?

i have need to verify same details . which allready is verifyed kyc in Guts.

Maybe casinoben would be challenged to answer for something .. Can Igamingcloud straight kyc customer.. ( if it is in gig casino ) ..

Ben has allready been too guiet , for a while.

 

[dionysus]

Well, GUTS being numero uno in my books, figured I'd go sign up.
Alas, my phone can't receive texts - no SMS...no sign up.
Kind of dumb they won't send via email - so guess they won't be in my play list.
So if you don't text, don't sign up guys.


CS: I am very sorry, but there is no other way to register than through the sms verification.

 

[deepsky2]

I really like Rizk casino the fresh new look, creativity of the site etc the only thing I don't like is if Rizk is run by Guts is why when I deposit with Vanilla Master cards there is a fee at Rizk but Guts don't charge a fee for using. Still making deposits but don't like the fee as I don't get charged a fee at 32Red Guts and Video slots among others, other than that love the fresh look!!

 

[dionysus]

I really like Rizk casino the fresh new look, creativity of the site etc the only thing I don't like is if Rizk is run by Guts is why when I deposit with Vanilla Master cards there is a fee at Rizk but Guts don't charge a fee for using. Still making deposits but don't like the fee as I don't get charged a fee at 32Red Guts and Video slots among others, other than that love the fresh look!!

I'd love to give them a go - but that's three strikes so far:
If run by GUTS, why not same fees (ok, granted, still independennt, so their call, but still)
Why can't docs simply be migrated? Surely they're accessible..same team, same security team no?
And again - sms verification only? Everyone can manage with email. Does this mean I'm going to be sms spammed? What's wrong with emailing me like every..single..other...casino. Though, no text, so moot point I guess. Can't register.

Anyway, this is BBF - so best place to kvetch.

 

[Captain Rizk]

Will you need to verify at Rizk if you sign up using the exact same details as with Guts (which is already verified...)?

Hi refre, yes I am afraid that you will still need to go through KYC at Rizk even though you may be verified already at Guts. As a separate company we have to go this procedure again for licencing reasons.

i have need to verify same details . which allready is verifyed kyc in Guts.

Maybe casinoben would be challenged to answer for something .. Can Igamingcloud straight kyc customer.. ( if it is in gig casino ) ..

Ben has allready been too guiet , for a while.

Hi miksaxxx, only the Malta Gaming Authority can change this one. It would make everyones life easier - particularly you, the custoemr. If we could change this we would - believe me!!

Well, GUTS being numero uno in my books, figured I'd go sign up.
Alas, my phone can't receive texts - no SMS...no sign up.
Kind of dumb they won't send via email - so guess they won't be in my play list.
So if you don't text, don't sign up guys.


CS: I am very sorry, but there is no other way to register than through the sms verification.

hey dionysus, sorry to hear this. We thought long and hard about sms verification and weighed up all the pro's and con's knowing that for some people it wouldnt work and in the end, for a number of commercial reasons, we decided to go for sms verification.

For others that can register, you can change the settings in your account so that you arent contacted by sms and/or e-mail in future.

I really like Rizk casino the fresh new look, creativity of the site etc the only thing I don't like is if Rizk is run by Guts is why when I deposit with Vanilla Master cards there is a fee at Rizk but Guts don't charge a fee for using. Still making deposits but don't like the fee as I don't get charged a fee at 32Red Guts and Video slots among others, other than that love the fresh look!!

deepsky - the aim was to set up the payment fees to be the same as Guts, PM me your e-mail address and let me check this for you.

And no - signing up with sms doesnt mean that you are going to be spammed. we will send bonus info occasionally that we think you will find useful but even that you can opt out of in "my account" section

 

[FavoPlayer]

My two cents.

Tried Rizk few weeks ago. 21 deposits and 1 withdrawal
Withdrawal was processed to Skrill within 30 minutes, No account verification needed.
I like "Wheel of Rizk" with no wagering free spins and bonuses!

Overall score for me: 9.5

P.S. Just looks like on Rizk in all promotions winners "only" mostly from Scandinavia.

 

[deepsky2]

I agree that there right up there is score with Guts and Video slots I think they may become my favourite to play, the site is fun and fresh I haven't had a withdraw as yet but so far customer service has been A1. email response been minutes over all they have exceeded my expectations. The feeling they give me is that they want our business and doing a great job in attracting new players and they care about there customers and the rep is fantastic!!

 

[Deeplay]

Just wondering any news on a time frame for allowing players from the UK to join ?

 

[Captain Rizk]

Hi Deeplay - there was a meeting with the UKGC 2 days ago and sadly they would not be drawn on time to certify - even when pushed. I had hoped to be able to give all the CM forum members an update by now. We believe everything to be in order and for the licence to be rubber stamped in the near future.

All i can say is that we are continuing to push and believe that everything required has been submitted and we continue to wait for news.

More than that we can do no more.....

Just wondering any news on a time frame for allowing players from the UK to join ?

 

[spintee]

Hi Deeplay - there was a meeting with the UKGC 2 days ago and sadly they would not be drawn on time to certify - even when pushed. I had hoped to be able to give all the CM forum members an update by now. We believe everything to be in order and for the licence to be rubber stamped in the near future.

All i can say is that we are continuing to push and believe that everything required has been submitted and we continue to wait for news.

More than that we can do no more.....

I think its an absolute disgrace what the UKGC are doing, All these tom dick and harry sites poping up with outrageous rules, x80 wager, ages to be paid the list goes on, A decent site comes along, Running from a well respected platform and they couldnt give a dam, What would it take to get a sub license from Guts?

90% or more U.K reged sites are using there peers licence, I think I can count on one hand how many sites have there own licence,

I wish things go smooth

 

[dionysus]

Suggested Rizk to my friend and she enjoyed it. Tried to give it another go. Don't want to pay for text service on my phone just to register so had my brother beside me and used his phone (I'm as reachable by his and once registered, can always insert MY phone, which is data and talk, into the details after).
Tried around 10 times - got the sms and code and each time entered it said error, though the code came through fine - just wouldnt work on the casino end. CS couldnt resolve it either.

Which reinforces, not much point in paying for text JUST to register if the sms their side isnt working regardless.
The casino really needs a second method, like email in order to register.

I'm sure at some point I'll get a text plan after I catch up on Xmas bills as it's low priority for something I dont use - but guess I'll have to wail until such time to sign up.

 

[dionysus]

Mom came to chill today and wanted to spin. Got some text, managed to sort it and register. (though for all other players, still of the opinion they need a 2nd method of verification. Sure, I'm registered, but still a BBF suggestion).
Bit laggy at times but all-in-all nice layout and easy to navigate.
One niggle - would be nice if you can select 'video slots' rather than suggested slots and categories. Sure, there's a-z but it includes all games and would be nice to have a video slots tab, espec if playing a bonus and sticking to games that go towards WR. Other than that, enjoyed the site, save for the fact I lost, but that's randomness for you.

Did bust out pretty quickly, to pennies. Was playing BDBA and was saying to mom how I've never gotten a 5 pic and wild ever in my history of playing the game.

Bingo bango, got a balance up for a second go at the brass ring (still lost lol, but got some more playtime) but that's one off my wish list of hits, though still want one in FS

 

[Kaynos]

Very nice casino, Wheel of Rizk is a great bonus, will play again.

 

[dionysus]

Very nice casino, Wheel of Rizk is a great bonus, will play again.

Yes, nice having a built in comp system by way of $, cash and spins.
Some of mine were pretty itty ($1, 5 spins ) but no zonk, so that was nice.

I hope for raffle (only seen this week's) there's electronics prizes. Trips are nice but come with untold expenses and difficulties. Maybe 2016 I'll get a prize win from a casino to scratch off my bucket list.

 

[demonj]

Enjoyed my first time at rizk when it was launched had a great day, the bonus wheel gave me a ton of freespins which in my opinion wasy way to much for me but hey no wagering :-D Fast payouts aswell 20 minutes withdrawal time used trustly, no id verification was required either very nice Casino

 

[onkel]

Played up to level 11 and but ran pretty bad along the way. Not that I feel it's right to complain about freebies, but when losing a couple hundred and then to win €1 as a cash bonus in the wheel of rizk - it feels kinda like a slap in the face. Same goes with the promo last week; "Deposit and get 2x15 freespins over two days". Well 15x €0.10 spins that I have to wait two days on aren't exactly something that gets me super excited either. At the bare minimum I would've expected that they at least were in 20 line games and even then it's kinda cheap.

On the plus side, you get rewarded quite frequently, on the negative side, you get rewarded with sh*t all if your average deposit is above the minimum. Perhaps those are the players that Rizk is targeting, then please disregard my comment.

 

[TNY]

Played here today and quite enjoyed it. Cool looking site and easy to navigate. Probably the most convenient ive even played at not having to submit documents. Some games ran a bit slow but that might have been an issue at my end. I'll visit again during the week and try my luck without claiming a bonus.

Question for the Captain - is the wheel calculated on wagering and does it register if you claim a bonus or not? For example, if you claim a bonus it's likely than you will wager more than if you don't which would kind of make it like a double bonus as your also more likely to go up levels and have more shots at the wheel. Might influence my decision whether or not to claim a bonus.

Cheers Troy

 

[randomiam]

played there about 5 times 5 deposits only got over my start balance once other times just lost so quick they where $50 deposits too nit of a shame i might give the joint one more shot . So far it just seems unlucky for me.

 

[Captain Rizk]

Enjoyed my first time at rizk when it was launched had a great day, the bonus wheel gave me a ton of freespins which in my opinion wasy way to much for me but hey no wagering :-D Fast payouts aswell 20 minutes withdrawal time used trustly, no id verification was required either very nice Casino

Played up to level 11 and but ran pretty bad along the way. Not that I feel it's right to complain about freebies, but when losing a couple hundred and then to win €1 as a cash bonus in the wheel of rizk - it feels kinda like a slap in the face. Same goes with the promo last week; "Deposit and get 2x15 freespins over two days". Well 15x €0.10 spins that I have to wait two days on aren't exactly something that gets me super excited either. At the bare minimum I would've expected that they at least were in 20 line games and even then it's kinda cheap.

On the plus side, you get rewarded quite frequently, on the negative side, you get rewarded with sh*t all if your average deposit is above the minimum. Perhaps those are the players that Rizk is targeting, then please disregard my comment.

HI guys, these are two really interesting points for us. One of you feels they are getting rewarded too much and the other not enough!?!?

This is an area that we are looking to put more work into as we move forward so that the Wheel of Rizk (WoR) can become more "intelligent" - however there is a lot of complex logic involved.

@demonj, were you winning at the time? What we wanted to avoid from the start was to be giving "cashback" which generally only benefits you when you are losing - we wanted to create a system where everyone benefitted equally whether you are winning or losing. Added to this we wanted to get rid of as much bonus related bullshit as possible which is why ALL WoR prize have zero Wagering Requirements whether the prize is money, or any type of free spins or even the jackpots.

Clearly I understand the situation that Onkel gets when he/she has been losing and gets (what feels like) a realtively small prize - we want to avoid that sort of feeling. Firstly we felt that people would like to receive free Money as well as Free Spins but maybe we were wrong - maybe you can let us know, if we remove all free money under say €5 and replace it with Free Spins would that be preferable? Put simply the WoR prizes are not related to deposit or anything other than the amount that you "Rizk" as you fill that power bar. The more you have "Rizk-ed", the better the rewards and therefore the WoR prize is only relevant to what has happened during the course of filling that power bar.

You are able to "stack" wheel of rizk prizes - so if you win 25 Free Spins for example with one WoR then 20 with the next WoR, they will be added together in the Rewards section so that you have 45 Free SPins to use all at once. Same goes for any of the prize categories (please note that you cannot add any more once you have 200 plus of any free spins or €1000 free money!!)

 

[demonj]

HI guys, these are two really interesting points for us. One of you feels they are getting rewarded too much and the other not enough!?!?

This is an area that we are looking to put more work into as we move forward so that the Wheel of Rizk (WoR) can become more "intelligent" - however there is a lot of complex logic involved.

@demonj, were you winning at the time? What we wanted to avoid from the start was to be giving "cashback" which generally only benefits you when you are losing - we wanted to create a system where everyone benefitted equally whether you are winning or losing. Added to this we wanted to get rid of as much bonus related bullshit as possible which is why ALL WoR prize have zero Wagering Requirements whether the prize is money, or any type of free spins or even the jackpots.

Clearly I understand the situation that Onkel gets when he/she has been losing and gets (what feels like) a realtively small prize - we want to avoid that sort of feeling. Firstly we felt that people would like to receive free Money as well as Free Spins but maybe we were wrong - maybe you can let us know, if we remove all free money under say €5 and replace it with Free Spins would that be preferable? Put simply the WoR prizes are not related to deposit or anything other than the amount that you "Rizk" as you fill that power bar. The more you have "Rizk-ed", the better the rewards and therefore the WoR prize is only relevant to what has happened during the course of filling that power bar.

You are able to "stack" wheel of rizk prizes - so if you win 25 Free Spins for example with one WoR then 20 with the next WoR, they will be added together in the Rewards section so that you have 45 Free SPins to use all at once. Same goes for any of the prize categories (please note that you cannot add any more once you have 200 plus of any free spins or €1000 free money!!)

I was actually not winning at the point played through the wager was having the deposit amount back at the end but i enjoyed it atleast had an 14h long session

 

[Captain Rizk]

Played here today and quite enjoyed it. Cool looking site and easy to navigate. Probably the most convenient ive even played at not having to submit documents. Some games ran a bit slow but that might have been an issue at my end. I'll visit again during the week and try my luck without claiming a bonus.

Question for the Captain - is the wheel calculated on wagering and does it register if you claim a bonus or not? For example, if you claim a bonus it's likely than you will wager more than if you don't which would kind of make it like a double bonus as your also more likely to go up levels and have more shots at the wheel. Might influence my decision whether or not to claim a bonus.

Cheers Troy

Hey Troy, glad you enjoyed it. I am assuming that you have made your first deposit? IF so then, currently, that is the only type of deposit bonus that we offer. ALL other bonusing comes from the Wheel of Rizk as you play. We wanted to create a site that had zero wagering requirements wherever possible because 90% of all complaints originate from some form of bonus misundestanding/terms and conditions etc as you can see from the CM forum time and time again.

Whilst I cant give out any commercial information about how the WoR works, as I mentioned in a post above the WoR is calculated on the amount of money that you have "Rizk-ed" during that level and therefore if you are "Rizk-ing" your money rather than ours then it would be fair to say that you stand a very much better chance of winning a better prize from your WoR....

 

[Captain Rizk]

played there about 5 times 5 deposits only got over my start balance once other times just lost so quick they where $50 deposits too nit of a shame i might give the joint one more shot . So far it just seems unlucky for me.

Randomiam, i think you are the unluckiest person we know. However did you check your Rewards section? Looks to me that you missed something ;-)

 

[aceking123]

hi Rizk >> no chance of different tiers for play level then ? on the wheel itself, seems you can still do things with this wheel thingy, or maybe remove cash wins & set higher spins won on it at higher stakes mix it up a little bit like the super spins ? . maybe a better tier or few more spins for medium to high rollers or along those lines ? this should combat the rest of the bunch as such.

 

[Captain Rizk]

hi Rizk >> no chance of different tiers for play level then ? on the wheel itself, seems you can still do things with this wheel thingy, or maybe remove cash wins & set higher spins won on it at higher stakes mix it up a little bit like the super spins ? . maybe a better tier or few more spins for medium to high rollers or along those lines ? this should combat the rest of the bunch as such.

Hey mrjones, these are already included in the Wheel of Rizk, as well as standard Free Spins we have Super Spins (€1 per spin) as you mention plus Mega Spins (€3 per spin) as well as higher value of real money rewards - when you spin the wheel you will get a prize that is relevant to your play therefore the Wheel of Rizk will reward each player according to his or her own profile - in effect everyone has their own tier!!

 

[aceking123]

Hey mrjones, these are already included in the Wheel of Rizk, as well as standard Free Spins we have Super Spins (€1 per spin) as you mention plus Mega Spins (€3 per spin) as well as higher value of real money rewards - when you spin the wheel you will get a prize that is relevant to your play therefore the Wheel of Rizk will reward each player according to his or her own profile - in effect everyone has their own tier!!

ok im not familiar with your wheel as im uk , but there is still nothing stopping you from removing the cash wins on it & replacing these with more higher free spins meaning instead of ten £3 quid spins put 25 free spins at £3 , so in affect the people losing at least stands a chance of some good returns & all different levels.

i would of thought that most players would be happy with this , you could always maybe add more spin tickets as well instead of cash , im thinking the cash wins don't pop up that often , if had the choice in cash or a set amount of larger free spins i would be collecting the spins , lap of the gods a such ) most players would carry on playing if they had only won £5 , £10 ,£25 ,£50 its only until you get in the £100s that a player may withdraw ??

 

[JackMack]

Seems that you were talking about UKGC license quite some time ago and here we are in Feb and still no UKGC license?

 

[dionysus]

Seems that you were talking about UKGC license quite some time ago and here we are in Feb and still no UKGC license?

lol, to be fair, it wasn't even a month back he mentioned that and beta testing was only in December. But hopefully soon for you guys.

 

[melack]

I have tried out rizk over the last few weeks.
Nice design and games load fine.
Wheel of risk at first was fun but being rewarded $1 on a big deposit is a nightmare.
A ticket in some lottery that i have no interest in or 5 free spins that pay 0.
6 deposits so far and havent once been in profit.
I like guts and betspin so i gave this casino a good try but its not for me.
I also felt like i was rewarded for play more at guts.

 

[Pontus]

Great casino

I really enjoyed my time at Rizk. Took the welcome bonuse. When I was done wagering I made a withdrawal of €1400. Uploaded my documents via "drag and drop" which was very smooth. Never seen anything like that before - good job!

I don't even think my documents was verified before I got my money in my Skrill account. Took 4h and was in the middle of the night which is totally fair even if I want my money faster.

Great casino and a very good looking site!

 

[melack]

I decided to give rizk one more go tonight.
Had a nice win an immortal romance and did a withdrawl.
Spoke with support and was told withdrawls can take up to 24 which to me is to slow.
I will play with betsafe with instant withdrawls and guts under 2 hours until rizk improve there processing times.
I am on level 19 of wheel of rizk and have not had a decent reward, guts free spins and betsafe loyalty have better reward programs.
Has anyone has a large win on wheel of rizk?
What is the jackpot?

 

[spintee]

I decided to give rizk one more go tonight.
Had a nice win an immortal romance and did a withdrawl.
Spoke with support and was told withdrawls can take up to 24 which to me is to slow.
I will play with betsafe with instant withdrawls and guts under 2 hours until rizk improve there processing times.
I am on level 19 of wheel of rizk and have not had a decent reward, guts free spins and betsafe loyalty have better reward programs.
Has anyone has a large win on wheel of rizk?
What is the jackpot?

I have spun the wheel many of times and its been rubbish, Have spoke to somebody who has won some super spins on it, spins on machine at a higher bet

 

[Nicola]

Quick question... I know you are in the process of getting a UK license for RIZK, but have you also applied for your other brands Mobil6000, Casinoland and Instacasino as I see changes in the T&C for UK residents? Thanks.

 

[dionysus]

Quick question... I know you are in the process of getting a UK license for RIZK, but have you also applied for your other brands Mobil6000, Casinoland and Instacasino as I see changes in the T&C for UK residents? Thanks.

Are these GiG properties?
I notice the beaver as a Mountie (casinoland)..is this meant to be Canadian geared?

 

[Captain Rizk]

Are these GiG properties?
I notice the beaver as a Mountie (casinoland)..is this meant to be Canadian geared?

Hi Dionysus, in short, the Gig "in house" brands are Guts, Betspin and Rizk.

 

[dionysus]

Hi Dionysus, in short, the Gig "in house" brands are Guts, Betspin and Rizk.

lol, frankly, all 3 are star, so good nuff for me

 

[Captain Rizk]

I decided to give rizk one more go tonight.
Had a nice win an immortal romance and did a withdrawl.
Spoke with support and was told withdrawls can take up to 24 which to me is to slow.
I will play with betsafe with instant withdrawls and guts under 2 hours until rizk improve there processing times.
I am on level 19 of wheel of rizk and have not had a decent reward, guts free spins and betsafe loyalty have better reward programs.
Has anyone has a large win on wheel of rizk?
What is the jackpot?

Hi Melack - you are absolutely right that currently support are saying that withdrawals can take up to 24 hours due to the incredibly high level of withdrawals and KYC documentation processing that we are currently undertaking. We still aim to process withdrawals as quickly as possible but we would rather set our customers expectations at a level that we are certain that we can deliver on rather than over promising and under delivering.

I would hope that your withdrawal was processed well within that timeframe but if not feel free to PM me and i will look into it for you.

Regarding the rewards, from the outset we aimed to provide our players with rewards that were both frequent, without any form of wagering requirement and that were awarded whether the player was winning or losing. We also felt that it was important players could either play or bank their rewards as they receive them or could save them and "stack" their free spins (as an example) to use in one go. That is the ethos that we continue with today as we continue to develop the product and introduce improvements and product enhancements.

When you look at all complaints/PAB's etc the vast majority come from bonus payment issues or unfair terms and conditions that have been implemented to protect casinos. We wanted to avoid all of that and cut through all the "bullshit" that comes along with that, which is why on all Wheel of Rizk Rewards there is absolutely zero wagering requirement/ no cap on winnings/no cap on withdrawals etc. It is a different perspective we know (and it will be further improved with the valuable feedback that we get) but that is the Rizk that we are willing to take....

 

[dionysus]

I'm not sure there's really an answer here to appease all.
Sure, the wheel could drop bigger prizes like $25 but then, it would follow, it of course makes sense to toss a WR on that. But seeing as you want to simplify and streamline, now WR is thrown into the mix and you'd like to avoid that..

Maybe a suggestion or two? Random acct peeks and in put into your rewards sections are say, gift tokens, for often depositors, and you tailor the prize based on play and rtp.
A birthday box auto added for FS to any player deps and qualifies.
A wheel prize to fill the metre and bank so when near out, that extra poke at the wheel for added playtime.
A special wheel - 50/50 chance to get zonk or great prize like 50 FS or good $. Opt to spin knowing big rewards or nothing at even chance, or go back to the regular wheel.

Just shooting here lol. I agree the 5 fs are bummers espec when you're looking and thinking 'but I've already a balance' or playing at bigger pops per bet. But a little something is still better than a big nothing. So really, no complaints.

 

[petro]

Guts/Rizk refuse to take responsibility

Because of the holidays I was busy celebrating Christmas/New Years with family and I only got around to contacting Captain Rizk about signing up for the beta on the 24th of December. He got back to me on the 29th and I only filled out the registration form on the 3rd or 4th of January

I had a problem off the bat when a chat rep said that I can't get the beta testing bonus even though I was promised it by email just a few days earlier. After I said I would close my account and contact Captain Rizk about it, they suddenly said OK. Even though this was sorted out it still put a bad taste in my mouth.

I had a 2nd problem and this caused me to close both my accounts at Guts and Rizk casino.
The chat rep said I'm still eligible to enter the Rizk feedback promotion.

Chat Log:
[Mon 9:19am] 
Am I still in the running for the $500 for the best feedback?
[Mon 9:20am] 
Nicolai
: Yes, you will.
[Mon 9:20am] 

Cool, is that $500 bonus money or real cash?
[Mon 9:21am] 
Nicolai
: That would be bonus money

I went about entering the competition and I put a lot of work into it. I had 2 and a half pages of bullet points about improvements, bugs, and whatever other thought that entered my mind while playing. I tested everything I could; I triple checked that the wagering counter was working properly, that the wheel couter was going up as inteded, and so forth. Even the different weightings for the games, I tested that they were all granting the correct amount of playthough. I'm not going to list the whole 2 and a half pages but you get the point.

I was just about to hand the feedback in on the the 5th of January and this is what they said:
"This was a genuine mistake from our support agent. Hopefully you understand that mistakes can happen, especially in the beta testing phase. Sincere apologies for this. However, it was clearly stated in the email you received when being accepted to beta test Rizk.com..."

Guts is not willing to take responsibility for what their chat reps say.
Everyone on the forum knows it will lead to trouble because the next thing you know they will be denying someone a big win because of it.

To their credit they did offer me 30 super spins which I refused as it was clearly inadequate because I had put a fair amount of work into the feedback and I deliberately played down my balance for the sole purpose of testing before I knew that I was ineligible for the competition. I passed the wagering requirement with about $150 withdrawable. I think if I were to enter the competition I would have at least been a candidate for winning and I most likely would have passed the wagering requirement for the beta testing bonus with a higher balance.

 

[Tirilej]

Because of the holidays I was busy celebrating Christmas/New Years with family and I only got around to contacting Captain Rizk about signing up for the beta on the 24th of December. He got back to me on the 29th and I only filled out the registration form on the 3rd or 4th of January

I had a problem off the bat when a chat rep said that I can't get the beta testing bonus even though I was promised it by email just a few days earlier. After I said I would close my account and contact Captain Rizk about it, they suddenly said OK. Even though this was sorted out it still put a bad taste in my mouth.

I had a 2nd problem and this caused me to close both my accounts at Guts and Rizk casino.
The chat rep said I'm still eligible to enter the Rizk feedback promotion.

Chat Log:
[Mon 9:19am] 
Am I still in the running for the $500 for the best feedback?
[Mon 9:20am] 
Nicolai
: Yes, you will.
[Mon 9:20am] 

Cool, is that $500 bonus money or real cash?
[Mon 9:21am] 
Nicolai
: That would be bonus money

I went about entering the competition and I put a lot of work into it. I had 2 and a half pages of bullet points about improvements, bugs, and whatever other thought that entered my mind while playing. I tested everything I could; I triple checked that the wagering counter was working properly, that the wheel couter was going up as inteded, and so forth. Even the different weightings for the games, I tested that they were all granting the correct amount of playthough. I'm not going to list the whole 2 and a half pages but you get the point.

I was just about to hand the feedback in on the the 5th of January and this is what they said:
"This was a genuine mistake from our support agent. Hopefully you understand that mistakes can happen, especially in the beta testing phase. Sincere apologies for this. However, it was clearly stated in the email you received when being accepted to beta test Rizk.com..."

Guts is not willing to take responsibility for what their chat reps say.
Everyone on the forum knows it will lead to trouble because the next thing you know they will be denying someone a big win because of it.

To their credit they did offer me 30 super spins which was clearly inadequate as I had put a fair amount of work into the feedback and I deliberately played down my balance for the sole purpose of testing before I knew that I was ineligible for the competition. I passed the wagering requirement with about $150 withdrawable. I think if I were to enter the competition I would have at least been a candidate for winning and I most likely would have passed the wagering requirement for the beta testing bonus with a higher balance.

Wasn't the money to test the site for free?
You complain because you could have won but wasn't allowed to enter the competition because you were late?
You were compensated and cashed out 150 from that.
You still complain?

You are incredible

Edit: I see now that you changed your post and didn't accept to be compensated, but you still cashed out from that first free bonus.
I normally do that kind of testing for free and we all do in those BBF-threads.

 

[dionysus]

Sounds like you went to a lot of effort, and am pretty sure it was good, solid material.

That being said...
It DOES seem like they took responsibility for it though by way of compensation (and there's some pretty clever and diligent cookies in here that your entry, late or otherwise, wasn't a guaranteed shoo-in).

Cs effs up. It happens. It seems they tried to make good here.

 

[petro]

It DOES seem like they took responsibility for it though by way of compensation

Yes, as I said to their credit they did offer me 30 super spins which I refused because it was clearly inadequate. Inadequate compensation is better than no compensation, that's true.

Cs effs up. It happens.

Yes, and they should take responsibility for what they are responsible for. Not half of the responsibility, but the fair amount.

 

[Tirilej]

Yes, as I said to their credit they did offer me 30 super spins which I refused because it was clearly inadequate. Inadequate compensation is better than no compensation, that's true.


Yes, and they should take responsibility for what they are responsible for. Not half of the responsibility, but the fair amount.

What's a fair amount? Even if they took the feedback in it doesn't mean you had won anything.
Maybe you think you're that good but there are a lot of people out there that are just as good as you, I'm sure of it.

 

[melack]

An update on withdraw times
I had a nice win with my first DOA wild line from todays free spins winnings.
Received $300 in my skrill in 15 mins.
This is a big improvement from last night.

 

[The Dude]

OK - me thinks Rizk has met the BBF challenge and is ready to move on to the Accredited section. Any naysayers - please speak your piece now.

 

[Toronion]

Rizk

Hello, Rizk casino is very good, i have made 2 withdraw ( 4-8 hours) and they have the whell of rizk , you can win many free spins, super free spins and mega free spins no wagering. Good selection of games. The only bad thing is only have euro. Is a mirror of GUTS.