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Rizk casino - newly accredited - top score!

Discussion in 'Online Casinos' started by Casinomeister, Feb 16, 2016.

    Aug 21, 2018
  1. Captain Rizk

    Captain Rizk Accredited Casino Representative

    Occupation:
    Bullshit battling Superhero
    Location:
    Malta
    Yep @Harry_BKK is right, if there was a game round then it would have been registered - communication error or not. The only situation where this is different is when for some reason you get logged out without realising. Play when logged out is not recorded against users for obvious reasons.

    PM me the e-mail address you signed up with and i will get the casino guys to see what happened here. I am on holiday currently but will try to turn this around for you as soon as i can
     
    mcgameboy, aceking123, ternur and 2 others like this.
  2. Aug 21, 2018
  3. Klaaiboer

    Klaaiboer Full Member

    Occupation:
    Klaaiboer
    Location:
    NL
    I've send a PM to your holiday address :thumbsup:
     
  4. Aug 21, 2018
  5. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    EDIT : Seen Captains post :)
     
  6. Aug 21, 2018
  7. Klaaiboer

    Klaaiboer Full Member

    Occupation:
    Klaaiboer
    Location:
    NL
    Haven't hear anything since, but problem is solved :laugh:

    Suddenly is was thinking: what if I have closed the game too soon while it was calculating the win......?? So I opened the game again, and indeed: I had an unfinished game :eek2:
    How stupid could I've been! After letting it finished, my balance had been credited with a nice 251,40.

    Thnx captain Rizk for replying from your holiday and sorry for the inconvenience. Thumbs up!
    Person from live support many big thumbs down for that stupid reply. At least he could have asked me "didn't I close the game too soon......." instead of such a bullshit reply that these sort of things are common with slots......

    @ Captain Rizk: enjoy the rest of your holiday and please take a close look to your support agents!
     
    Harry_BKK likes this.
  8. Aug 21, 2018
  9. Captain Rizk

    Captain Rizk Accredited Casino Representative

    Occupation:
    Bullshit battling Superhero
    Location:
    Malta
    just checked back in to see if you had sent me your details and even better than that, you have solved the query yourself. Many thanks for that and also congrats on a nice hit.

    I agree that we will look into the chat that you had as this shouldnt have happened and give relevant training where necessary
     
  10. Aug 25, 2018
  11. Steviedoo

    Steviedoo Senior Member

    Occupation:
    Writer
    Location:
    South
    Hate to bother the captain

    I had a cashout from rizk late last night....checked to see if it was in my ecopayz account right now....nope ....checked for an email from rizk...nope...
    Signed into my account and the money was reverted back....go to CS....

    They tell me I have to withdraw to my bank account. I deposited with one time use credit card. Disposable ones.

    I dont have a bank account, just a business bank account. Chat services tells me that I need to open a bank account. I don’t need or want to open a bank account.

    This has never been an issue.
    why do they accept these cards? And why is it I had to go to my rizk account to know my withdrawal was rejected?

    This has never been an issue and from now on I will not use this deposit method however I still have a withdrawal that I can’t get.


    EDIT: resolved.
     
    Last edited: Aug 25, 2018
  12. Aug 25, 2018
  13. Captain Rizk

    Captain Rizk Accredited Casino Representative

    Occupation:
    Bullshit battling Superhero
    Location:
    Malta
    Good news. back to holidayz..........
     
  14. Aug 25, 2018
  15. Roedgaard72

    Roedgaard72 Newbie member

    Occupation:
    Poker
    Location:
    Denmark
  16. Sep 12, 2018
  17. deepsky2

    deepsky2 One more spin

    Occupation:
    Gambler
    Location:
    toronto ontario canada
    When will you allow Canadians play BTG games... so many other casinos like Videoslots, Casino Casino, Play OJO and more let Canadians play BTG games and yet on your site and some other games are restricted. Sorry I have no interested in playing your site being that I have better choice of games at other accredited casinos! also in the past you had Instadebit as a payment option and have noticed over the years Instadebit was available, then not then available again then gone again what's up with that? same on Guts.
     
  18. Sep 12, 2018
  19. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    As I understand it, it comes down to who distributes the games to the casino; i may be wrong and im sure others will correct me if need be
     
    Mouche12 and deepsky2 like this.
  20. Sep 12, 2018
  21. CasinoNinja

    CasinoNinja Experienced Member

    Location:
    UK
    Now this is Customer Service with humor included !

    Rizk casino - newly accredited - top score!: Screenshot_20180912_121551.jpg,Sep 12, 2018

    Rizk casino - newly accredited - top score!: Screenshot_20180912-120543.jpg,Sep 12, 2018
     
    ternur and jukkasd like this.
  22. Sep 12, 2018
  23. Supababe

    Supababe Opinions Meister! MM

    Occupation:
    Mum, wife, daughter, pet owner and Primary Teacher
    Location:
    Lancashire, UK
    I need to find Bailey next time I go to chat....
    Unfortunately, I feel that Bailey might just have been fired due to unnecessary humour and giving away free spins lol
     
  24. Sep 17, 2018
  25. Captain Rizk

    Captain Rizk Accredited Casino Representative

    Occupation:
    Bullshit battling Superhero
    Location:
    Malta
    Yes you are correct - these are supplied to us via Nyx (Scientific Games) who deem Canada a restricted territory so do not allow play on any games that they supply whether they own them or not. We are looking for other solutions to this so that we can offer them in Canada
     
    dionysus and TheAverageGuy like this.

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