#%$!@&* Rival support

[funeral979]

info: All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 18seconds. An operator will be with you shortly.
info: You are now chatting with 'Craig'
Craig: Welcome to casino Live Chat. How may I help you?
xxxx: hi there, I was wondering why my comp points are not accumulating
Craig: May I ask for which casino this is?
xxxx: vegas regal
Craig: May I have your Login name and email address please?
xxxx: xxxx
xxxx: [email protected]
Craig: One moment please.
Craig: because it a free promotion
Craig: only on deposits
Craig: you get compoints
xxxx: was this just changed? I have been getting comp points on deposits and no deposits for the past 6 months
Craig: sorry so you never deposit
Craig: before ?
xxxx: yes I have about 10 times
xxxx: and wether i use a free promo or play with a deposit i have been getting comp points
Craig: well that is how you got your
Craig: comp points
xxxx: i am saying i have always accumulated them on no deposit offers as well
xxxx: this is the first time i have not
Craig: yes because this a free deposit
xxxx: but i have used many free deposits before at this casino
xxxx: and i have gotten comp points for my play
xxxx: with the free deposits
xxxx: do you not understand what I am saying?
Craig: yes I understand
Craig: but I no for a fact on no deposit
Craig: bonus
Craig: you do not get comp points
xxxx: well ummm I am not lying to you
xxxx: I have always gotten them....for all my deposits and all my free deposits at vegas regal casino
xxxx: always
xxxx: i just wanted to know if the policy changed
info: Your chat transcript will be sent to [email protected] at the end of your chat.
xxxx: nevermind

 

[Nifty29]

Absolutely pathetic.

I mean, the rep cant even spell or use English properly:

but I no for a fact on no deposit

you get compoints

yes because this a free deposit

Bryan - please consider placing Rival Casinos that use this 5th-rate CS in the not recommended list until they hire their own CS staff. Maybe then we can sort the wheat from the chaff by finding out who is prepared to do it i.e. those that actually care about their customers.

 

[De Beuker]

Just fyi, it seems that indeed the policy has changed, no more comps on freebies at VRC.
Sucks, now I cannot see how much playthrough I've made.
Made many deposits there, and always got comps on both deposits and free chips.
Not that I care much as a lowroller for those few dollars, but it was very useful as a playthrough indicator.

 

[chuchu59]

Unlike most Rival casinos, you dont earn double on comps for slot play at VR. I have hardly cashed out on any of their freebies though on occasions after racking up some comps try to play some table games and cash out hte minimum of $25.

Frankly, I have lost far more than what I withdraw at VR. If they are so stingy as to not comp any freebie play I doubt whether I will deposit any more. This is not the way to treat regular customers. Before even implementing a 48-hour cashout policy you are slapping this on us.

Any comments Nicolas?

 

[Balky]

I played a freebie in Tropica two days ago and noticed that the comps counter stood still. They must have changed the policy.

Cheers Balky

 

[AussieDave]

Sorry if this p!sses peeps off, but why in hell are you still playing at these places?

CM is practically filled to the brim with Rival threads of peeps b!tching about these white label crap casinos, but still people deposit, get shafted and return to posting more threads about how crap Rival white labels are.

Here's a thought...get a pencil and blind fold, visit the not recommended list, put on your blind fold and go whirly whirly with your pencil.
Which ever casino your pencil lands on, deposit $100 bucks.

Whats it take to get it through peeps heads

These places all use the same crapola customer support, withdrawals far exceed acceptable time frames, not to mention they keep changing terms and play condition without informing their players.

I'm so sick of coming here every day and reading Rival is Crap threads.
Especially true when I see most of the same peeps b!tching in these threads about how crap Rival white labels are.

Hello!!! News Flash...Rival White Labels are CRAP.



Cheers



Dave

 

[maphesto]

Rival casinos have stated a new term

I took this from a 100% deposit bonus at Da Vincis Gold:

* No comp points are awarded for play during this promotion

At their web page they clearly say this:

At DaVinci's Gold we offer you comp points every time you wager.
These points can be turned into cold hard cash!

This means that promotions change faster than they know themselves.
Is there any central system that helps them with these things too?

I have to admit that the promotion offer with the mentioned bonus rule was NOT bad in other ways.

I can understand that casinos dont want to give away comp points at free chips or really huge bonuses(over 500%) when you actually use "play money" to achieve points. But this wasnt that kind of promotion.

 

[Nifty29]

Well said Dave.

I think it really is time for CM to give these places a wake up call to protect the members from all this stuff....but sometimes you wonder if the warnings fall on deaf ears.

Case in point - member posted the other day that after 4-5 days they hadnt been paid, so emailed and was told they have to provide docs (what a crock..after 4 days??? sheesh) and that they would have to be reviewed and it would take another 4-5 business days. Now, quite rightly the member complained and got the rep involved, who then informed the member the delay would only be a few days - so, 7+ days in all. The member now says they are happy they wont have to wait the extra 5 days and they will certainly 'be back again to play'. WTF??? Why arent they saying 'Well thanks for taking a week to pay me my money - seeya!!"??

Re: comps. I dont have an issue with not getting comps on freebies, but I do have an issue with suddenly invoking the rule without emailing players - a little like the Inetbet max bet on freebies issue. I mean, they dont mind emailing about every other thing so why not something that players actually need to know???

 

[Stovetopp]

Well said Dave.

I think it really is time for CM to give these places a wake up call to protect the members from all this stuff....but sometimes you wonder if the warnings fall on deaf ears.
Case in point - member posted the other day that after 4-5 days they hadnt been paid, so emailed and was told they have to provide docs (what a crock..after 4 days??? sheesh) and that they would have to be reviewed and it would take another 4-5 business days. Now, quite rightly the member complained and got the rep involved, who then informed the member the delay would only be a few days - so, 7+ days in all. The member now says they are happy they wont have to wait the extra 5 days and they will certainly 'be back again to play'. WTF??? Why arent they saying 'Well thanks for taking a week to pay me my money - seeya!!"??

Re: comps. I dont have an issue with not getting comps on freebies, but I do have an issue with suddenly invoking the rule without emailing players - a little like the Inetbet max bet on freebies issue. I mean, they dont mind emailing about every other thing so why not something that players actually need to know???

I agree Well said Dave.....
If the CM were to do this how much would we have to pay for babysitting services...

 

[Cant_Get_Right]

Dave and Nifty I couldn't agree more! Why do people even play at these rival casinos is beyond me. I don't have one single rival installed on my computer. For the varies reason you both described. I don't know if he still does support with rival. But there's this one guy named Thomas. He seems to be doing support for every rival casino I visited. This guy is really a pain in the neck. Time and Time again I have deposited. Spin $1 per spin and maybe get $1.50 on 4 symbols. I have went 50+ spins and maybe win 4 or 5 times out of 50 spins for a total return of $7.

Another casino I refuse to play also is Inetbet. They also have this guy name Alan that seems to have a smart mouth at times. Sometimes my email would go unanswered for hrs or days. They "WILL NOT" get live support or phone. They do allow cashable bonuses, but the are rather small. And don't allow table play. There are many other casinos that does allow table play. Plus the bonus is alot bigger than $50. Just IMHO!

 

[goldeyes]

hi everyone,
i'm new here and was just going through the forums and i just wanted to say as far as rivals go that I play at 21 grand weekly I know they do not use the generic cs that all others seem to use.They have there own support staff that i have always found to be friendly and helpful.I personally love the rival games thankfully I found what i feel is an incredible casino in 21 grand. They are also willing to help there customers in anyway they can. Well thanks for this wonderful forum for all of us to be able to share are experiences.
Have a great day,
goldeyes

P.S. 21 grand still gives you comp points on your no deposit promos

 

[De Beuker]

Why do I keep playing at Rival?
Good question, I lost count of the times I've asked myself this very question.

Most important reason, because I love their games. The old ones, not the crap they have been releasing lately.
And because of the software runs so great, its fast and a pleasure to play.

If Microgaming had not screwed up so bad with their software, I would have kicked Rival to the curb by now, but after a few hours of playing MG I get soooo tired of these slow spinning reels, having to restart the casino every 200 spins just to keep things running at an acceptable level, its so DAMN FRUSTRATING!!
Not to mention the headache it causes after a while, and the fact that more than half of my once favourite games are so sluggish and slow they became unplayable.

I never liked Playtech and I'm sure I never will, so thats not an option, I gave up on RTG, just cannot ever win there, hitting anything over 100x my bet just seems to be next to impossible.

Exept from the ridiculous bonusbans and insane WR for players from my country I haven't yet experienced any major problems with Rival, I only play at a handful now, Sloto, Vegas Regal and Ruby Royal are the only ones left, as Box24 also banned me from promos after 6 deposits and no cashout (?).

I now have a 200.- cashout pending from VRC since yesterdaymorning, so we'll see how long it takes, until now they always paid me in 72 hours max.

But after reading all the complaints about stalling here, and no more comp points even on depositpromos, I admit that I'm scratching the back of my head..
If they don't improve and become more playerfriendly my Rival days are over.
So its a good thing ppl post about it, or we would not know, or think its just an incident.

Btw, nowhere on CM is stated that a member is forced to read each and every thread posted as far as I know..

 

[Pinababy69]

Sorry if this p!sses peeps off, but why in hell are you still playing at these places?

CM is practically filled to the brim with Rival threads of peeps b!tching about these white label crap casinos, but still people deposit, get shafted and return to posting more threads about how crap Rival white labels are.

Here's a thought...get a pencil and blind fold, visit the not recommended list, put on your blind fold and go whirly whirly with your pencil.
Which ever casino your pencil lands on, deposit $100 bucks.

Whats it take to get it through peeps heads

These places all use the same crapola customer support, withdrawals far exceed acceptable time frames, not to mention they keep changing terms and play condition without informing their players.

I'm so sick of coming here every day and reading Rival is Crap threads.
Especially true when I see most of the same peeps b!tching in these threads about how crap Rival white labels are.

Hello!!! News Flash...Rival White Labels are CRAP.



Cheers



Dave

Re: the highlighted part....whirly whirly with your pencil? Ha ha...thanks for the morning chuckle Dave. Reminds me of the film Let It Ride with Richard Dreyfuss. The guy was a horseplayer, and the "systems" he came up with for picking em was hilarious. He'd ask everyone at the track who they liked, and then he'd scratch that horse from the race. Whatever was left was the one he'd bet on.

Sorry for the derail....good post Dave. I ask myself those same questions every day. And why so many webmasters continue to promote ALL of them. At least try and pick the one or two that are decent (ie. NOT white labels) and promote those ones exclusively. Every time a new one opens (about every couple of weeks), they rush to get up a banner to add to the 25or 30 already there. I'd just like to see them be a bit more discerning, and at least find out if they are a white label or an independent before rushing to promote them.

 

[Nifty29]

hi everyone,
i'm new here and was just going through the forums and i just wanted to say as far as rivals go that I play at 21 grand weekly I know they do not use the generic cs that all others seem to use.They have there own support staff that i have always found to be friendly and helpful.I personally love the rival games thankfully I found what i feel is an incredible casino in 21 grand. They are also willing to help there customers in anyway they can. Well thanks for this wonderful forum for all of us to be able to share are experiences.
Have a great day,
goldeyes

P.S. 21 grand still gives you comp points on your no deposit promos

Amazing - the affy manager introduces himself today and suddenly this post appears - can anyone else smell something???

 

[NASHVEGAS]

I am sure Nicolas will be along soon to repeat the same as John was stating 2 years ago. Kinda like "the more things change, the more they stay the same" Thanks in advance Nicolas

 

[NicolasJohnson]

info: All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 18seconds. An operator will be with you shortly.
info: You are now chatting with 'Craig'
Craig: Welcome to casino Live Chat. How may I help you?
xxxx: hi there, I was wondering why my comp points are not accumulating
Craig: May I ask for which casino this is?
xxxx: vegas regal
Craig: May I have your Login name and email address please?
xxxx: xxxx
xxxx: [email protected]
Craig: One moment please.
Craig: because it a free promotion
Craig: only on deposits
Craig: you get compoints
xxxx: was this just changed? I have been getting comp points on deposits and no deposits for the past 6 months
Craig: sorry so you never deposit
Craig: before ?
xxxx: yes I have about 10 times
xxxx: and wether i use a free promo or play with a deposit i have been getting comp points
Craig: well that is how you got your
Craig: comp points
xxxx: i am saying i have always accumulated them on no deposit offers as well
xxxx: this is the first time i have not
Craig: yes because this a free deposit
xxxx: but i have used many free deposits before at this casino
xxxx: and i have gotten comp points for my play
xxxx: with the free deposits
xxxx: do you not understand what I am saying?
Craig: yes I understand
Craig: but I no for a fact on no deposit
Craig: bonus
Craig: you do not get comp points
xxxx: well ummm I am not lying to you
xxxx: I have always gotten them....for all my deposits and all my free deposits at vegas regal casino
xxxx: always
xxxx: i just wanted to know if the policy changed
info: Your chat transcript will be sent to [email protected] at the end of your chat.
xxxx: nevermind

I'm sorry for the below average performance of that particular CS rep. It is true, we no longer give comp points on free chips. We feel this is a fair decision that will allow us to provide ever better service and promotions to our customers.

Sorry if this p!sses peeps off, but why in hell are you still playing at these places?

CM is practically filled to the brim with Rival threads of peeps b!tching about these white label crap casinos, but still people deposit, get shafted and return to posting more threads about how crap Rival white labels are.

Here's a thought...get a pencil and blind fold, visit the not recommended list, put on your blind fold and go whirly whirly with your pencil.
Which ever casino your pencil lands on, deposit $100 bucks.

Whats it take to get it through peeps heads

These places all use the same crapola customer support, withdrawals far exceed acceptable time frames, not to mention they keep changing terms and play condition without informing their players.

I'm so sick of coming here every day and reading Rival is Crap threads.
Especially true when I see most of the same peeps b!tching in these threads about how crap Rival white labels are.

Hello!!! News Flash...Rival White Labels are CRAP.



Cheers



Dave

Dave, your post basically says we 'shaft' players and that we are on the non-recommended list. With all due respect, neither is true.

We pay all our players, on time, almost every time. We are responsive to what people have to say. We give good promotions. We treat players fairly.

Our payout time maybe something you don't like, but we are honest about it. And if 5 business days is too much, I can totally understand. In fact, we are going to change this; I'm sure you will hear about it when we do.

While I do understand players do get frustrated, and many times with reason such as the case with this particular CS rep, I'm not sure it is fair to basically say we are rogues. We are not. You won't find a single case of a player 'getting shafted' from our casino; hence the reason we are not on the not recommended list (sorry for the double negative).

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

 

[NASHVEGAS]

I'm sorry for the below average performance of that particular CS rep. It is true, we no longer give comp points on free chips. We feel this is a fair decision that will allow us to provide ever better service and promotions to our customers.



Dave, your post basically says we 'shaft' players and that we are on the non-recommended list. With all due respect, neither is true.

We pay all our players, on time, almost every time. We are responsive to what people have to say. We give good promotions. We treat players fairly.

Our payout time maybe something you don't like, but we are honest about it. And if 5 business days is too much, I can totally understand. In fact, we are going to change this; I'm sure you will hear about it when we do.

While I do understand players do get frustrated, and many times with reason such as the case with this particular CS rep, I'm not sure it is fair to basically say we are rogues. We are not. You won't find a single case of a player 'getting shafted' from our casino; hence the reason we are not on the not recommended list (sorry for the double negative).

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

LOL

 

[Simmo!]

I never liked Playtech and I'm sure I never will, so thats not an option

[SlightDerail]
Nor me, but since I cant play MG download casinos anymore I went back to try the new Playtech games last year and havent looked back. In particular Great Blue is now right up there with Tstruck as my favourite slot and Gladiator, Sparta (plus Hulk and Ironman at Bet365) are just fantastic.

They really have moved on - in fact, I'd go as far as saying it's my favourite suite of games now and I NEVER thought I'd say that about Playtech slots LOL. The problem is finding a good PT casino - one that pays you promptly and doesn't constantly hassle you when you log in, but Bet365 and to a lesser degree Tote and SEGA, there are good options there too.
[/SlightDerail]

 

[vinylweatherman]

I'm sorry for the below average performance of that particular CS rep. It is true, we no longer give comp points on free chips. We feel this is a fair decision that will allow us to provide ever better service and promotions to our customers.


Dave, your post basically says we 'shaft' players and that we are on the non-recommended list. With all due respect, neither is true.

We pay all our players, on time, almost every time. We are responsive to what people have to say. We give good promotions. We treat players fairly.

Our payout time maybe something you don't like, but we are honest about it. And if 5 business days is too much, I can totally understand. In fact, we are going to change this; I'm sure you will hear about it when we do.

While I do understand players do get frustrated, and many times with reason such as the case with this particular CS rep, I'm not sure it is fair to basically say we are rogues. We are not. You won't find a single case of a player 'getting shafted' from our casino; hence the reason we are not on the not recommended list (sorry for the double negative).

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

This is NOT the case.

Comp point removal will make VERY little difference, since the rates are so small, however THIS comment is VERY telling:-

Sucks, now I cannot see how much playthrough I've made

This is a considerable REDUCTION in the level of service players are getting. Don't say "ask support", as we all know how INCREDIBLY INCOMPETENT they are, and players CANNOT trust they will get the correct answer. Worse, they could be messed around over WR, and have no way of telling any longer. It doesn't necessarily mean players ARE getting shafted, but by removing the facility to "self monitor" you make players suspicious that there is a hidden agenda. Maybe the casino does not WANT players to be able to self monitor playthrough, and the freeze of comps on bonuses came about BECAUSE Rival cottoned on to the fact that players were using comp accumulation as a proxy for a playthrough meter, that is NOT offered in the software.

To allay these suspicions, Rival MUST introduce a playthrough meter now that casinos are no longer offering comps on some promotions, otherwise players will think that there was intent to prevent self monitoring of playthrough, rather than the meagre savings on comps being a realistic amount that would lead to an improvement in other offerings.

You also have the problem that players will now be LOOKING for said improvements, and IF they are not forthcoming, there will be discontent in the ranks.

Some rogue RTG casinos have DELIBERATELY butchered the cashier to prevent the playthrough counter from working, and since this is a KNOWN feature of the software, the intent could not be CLEARER. As players, we KNOW for a FACT that there are casinos that DELIBERATELY try to prevent players from monitoring playthrough, and in the case of RTG, the ability to monitor exposed a SHOCKING error in the RTG "back end" that caused playthrough to be more than DOUBLE what it SHOULD have been. These players often got a load of BS from CS who insisted the playthrough was correct, and without the meter, there would have been a "mass shafting" of RTG players that could have gone on for YEARS, with players never being able to DEMONSTRATE that there really was an error.

Trust is at a low among players because of incidents like this, and operators should do NOTHING that lessens the trust further, such as removing a means that players are using to monitor playthrough.


I was PERSONALLY shafted by Crystal Palace because of tampering with the Playthrough meter on their part. It was a FREE CHIP though. The meter WAS accumulating, but FASTER than it was supposed to, so they confiscated my proceeds because the meter said I had exceeded WR, but I had not really. This is, of course, a ROGUE operation, and they NEVER received a deposit once I found out.

 

[maphesto]

Most important reason, because I love their games. The old ones, not the crap they have been releasing lately.

One of the newer ones, Moonlight Mystery, is great. The free spins with expanding wilds can really hit well.

If Microgaming had not screwed up so bad with their software, I would have kicked Rival to the curb by now, but after a few hours of playing MG I get soooo tired of these slow spinning reels, having to restart the casino every 200 spins just to keep things running at an acceptable level, its so DAMN FRUSTRATING!!

There are several Microgaming casinos who still uses the old software. One of them is Platinum Play.

I have almost been used to the new software now. I often record my screen(Yes, I look for patterns ) and my pc cant record the new MG software without beeing too slow..

I now have a 200.- cashout pending from VRC since yesterdaymorning, so we'll see how long it takes, until now they always paid me in 72 hours max.

They were quick last week and they didnt ask for docs.

I made a withdrawal at DVG 2 hours ago(my first there), I sent them an email and told them that if the withdrawal is fast and goes smooth I will write it here. I hope that the trick will work..I will tell you.

as we all know how INCREDIBLY INCOMPETENT they are, and players CANNOT trust they will get the correct answer. Worse, they could be messed around over WR

I asked support at Rival how much I have wagered today. Two different support guys answered how much there are left instead of answering my question. One simble question..

 

[funeral979]

It just occured to me that in the past when using Vegas Regal live chat, it seemed they had their own in house support. This is the first time I was asked what casino I was inquiring about.....and they used to say "Welcome to Vegas Regal live chat" or something along those lines. Maybe this is why the customer support was so clueless (and frankly quite rude).

 

[NicolasJohnson]

This is NOT the case.

Comp point removal will make VERY little difference, since the rates are so small, however THIS comment is VERY telling:-

With all due respect here, this is not true. We operate on small profit margins. This may be hard for you to believe, but I see the numbers and I know how comps on FREE CHIPS affect us. Furthermore, we allow players to take free chips back to back. We have seen players take up to 40 free chips without ever depositing. Paying comp points on this is much more expensive then you might think.

...This is a considerable REDUCTION in the level of service players are getting. Don't say "ask support", as we all know how INCREDIBLY INCOMPETENT they are, and players CANNOT trust they will get the correct answer. Worse, they could be messed around over WR...

Please if you have ANY case of Vegas Regal Casino CS reps intentionally misleading players regarding WR, let me know. I'm quite certain there are none. I don't mean to be antagonistic, but these claims are made as if we have a track record of 'shafting' players, and such a track record does not exist!

...Maybe the casino does not WANT players to be able to self monitor playthrough, and the freeze of comps on bonuses came about BECAUSE Rival cottoned on to the fact that players were using comp accumulation as a proxy for a playthrough meter, that is NOT offered in the software...

This is not a rival decision. This was our casino management decision. Proxy playthrough counting using comp points was not something we thought about. It was not even a consideration.

The claim doesn't even make sense, if we were trying to block playthrough metering through comp points, wouldn't we remove them from deposit bonuses too?

To allay these suspicions, Rival MUST introduce a playthrough meter now that casinos are no longer offering comps on some promotions

We don't have the option for a play through meter. It is not offered by our software provider. I will bring this up to them.

Some rogue RTG casinos have DELIBERATELY butchered the cashier to prevent the playthrough counter from working, and since this is a KNOWN feature of the software, the intent could not be CLEARER. As players, we KNOW for a FACT that there are casinos that DELIBERATELY try to prevent players from monitoring playthrough, and in the case of RTG, the ability to monitor exposed a SHOCKING error in the RTG "back end" that caused playthrough to be more than DOUBLE what it SHOULD have been. These players often got a load of BS from CS who insisted the playthrough was correct, and without the meter, there would have been a "mass shafting" of RTG players that could have gone on for YEARS, with players never being able to DEMONSTRATE that there really was an error.

So because we don't offer comp points on FREE CHIPS, not deposit bonuses (which still have comp points), we are all of a sudden placed at the same level of rogue RTGs who butcher the cashier to avoid having a playthrough meter? I'm sorry if I'm thick, but I don't get the correlation.

Trust is at a low among players because of incidents like this, and operators should do NOTHING that lessens the trust further, such as removing a means that players are using to monitor playthrough.


I was PERSONALLY shafted by Crystal Palace because of tampering with the Playthrough meter on their part. It was a FREE CHIP though. The meter WAS accumulating, but FASTER than it was supposed to, so they confiscated my proceeds because the meter said I had exceeded WR, but I had not really. This is, of course, a ROGUE operation, and they NEVER received a deposit once I found out.

I agree we need to do everything possible to increase player trust, not decrease it. And we do. On OUR casino. If you are a player at Vegas Regal Casino, or know players at Vegas Regal Casino, you will know we do work hard to maintain trust. Having said that, I'm not exactly sure how we, being an honest Rival powered casino, have anything to do with Rogue RTG operations. We can't FIX what other casinos do. We can only deal with our casinos and our players. And as far as I'm concerned, we do a good job keeping players happy. Yes, we need to and will improve our customer service and payout time. But it is not like we don't answer customers or don't pay. All player inquiries are answered. We have an in-house casino manager and a casino rep to handle cases where players are not satisfied with our standard CS reps. All payments are done, virtually all on time.

Please don't take offense or consider this me being antagonistic or defending our casino blindly. I am very open to criticism; I just want to give some perspective to the allegation/conclusions being drawn.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager
& Vegas Regal Casino Rep.

 

[silcnlayc]

We have seen players take up to 40 free chips without ever depositing

I admit it..I am guilty of using the free chips arbitrarily like play money..never expecting to reach the WR or anything..I just use it to get it out of the list . On this one note, I do say that they are very generous even if I do not look at it as real money unlike others. I would deposit and would love to give the casino a shot, but with all these issues..I will hold off until I see more inspiring stories..but thank you for the chippies!


.

 

[NicolasJohnson]

I admit it..I am guilty of using the free chips arbitrarily like play money..never expecting to reach the WR or anything..I just use it to get it out of the list . On this one note, I do say that they are very generous even if I do not look at it as real money unlike others. I would deposit and would love to give the casino a shot, but with all these issues..I will hold off until I see more inspiring stories..but thank you for the chippies!


.

Glad you enjoy the free chips. I am curious. What exactly are 'all these issues'? I ask this in all honesty because I feel I'm missing something here.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager
& Vegas Regal Casino Rep.

 

[silcnlayc]

Glad you enjoy the free chips. I am curious. What exactly are 'all these issues'? I ask this in all honesty because I feel I'm missing something here.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager
& Vegas Regal Casino Rep.

All these Rival complaining threads does get ones attention. Not just your casino. I did see many posts about the slow pay, though, but again, that is with most Rivals.

I played at another Rival recently to test the waters on the new games and actually sent them a complaint personally (not your casino) about the bonus and free spin rounds in the game with the past and future feature. During the regular spins, I couldn't miss a wild on any spin, they were so numerous it was unreal but always on 99% a payline that didn't pay..got to the feature, not a wild (for expanding) could be found..on 4 different bonus rounds..it was amazing to see ..I even hit on 5 spins during the regular play, with all three wilds on the first 3 reels which paid squat..but never could get a wild during the free spins..

The games have truly deteriorated..I feel that these new games are being cranked out just for the graphics and the wins are a moot point in the casinos eyes..but players are really not that stupid..even if a casino feels we are..but that is another story...

Hopefully, one day Rival will get back into the good graces of many...because the games themselves are pretty good..it is the taking for granted of the players understanding of the wins that is not..I, myself have been insulted by the payscale of these new games so I stopped playing except for free 99.9% of the time.

Try the new games...play $50 bucks at a buck a spin...and you will have about a 30% return..and this includes the bonus/free spin rounds..very, very bad..IMO...actually , the new games have become a joke IMO..

.

 

[NicolasJohnson]

All these Rival complaining threads does get ones attention. Not just your casino. I did see many posts about the slow pay, though, but again, that is with most Rivals.

I played at another Rival recently to test the waters on the new games and actually sent them a complaint personally (not your casino) about the bonus and free spin rounds in the game with the past and future feature. During the regular spins, I couldn't miss a wild on any spin, they were so numerous it was unreal but always on 99% a payline that didn't pay..got to the feature, not a wild (for expanding) could be found..on 4 different bonus rounds..it was amazing to see ..I even hit on 5 spins during the regular play, with all three wilds on the first 3 reels which paid squat..but never could get a wild during the free spins..

The games have truly deteriorated..I feel that these new games are being cranked out just for the graphics and the wins are a moot point in the casinos eyes..but players are really not that stupid..even if a casino feels we are..but that is another story...

Hopefully, one day Rival will get back into the good graces of many...because the games themselves are pretty good..it is the taking for granted of the players understanding of the wins that is not..I, myself have been insulted by the payscale of these new games so I stopped playing except for free 99.9% of the time.

Try the new games...play $50 bucks at a buck a spin...and you will have about a 30% return..and this includes the bonus/free spin rounds..very, very bad..IMO...

.

Ok, I extracted two points from your post. I will try and answer each point.

1- RTP is down.
While I'm really sorry for your bad experience, you can find the payout % for each game in the help section of each game. This payout % is honest. If it wasn't, we would be rogue. And I would completely support that decision. We can't do anything to make every player win. If we could do something, then our software would be rogue. So we simply accept that some players will have bad luck and extrapolate from their experience. However such extrapolations are not accurate. I can pull a list of players who have had 101-1000% pay back who will say we are the most generous software of the world. I'm sure eventually there will be a player who deposits $50 and looses every bet without winning a single spin. However, the flip side to that is there are players who deposit $20 and bring it up to $20k (I've seen it). That is just the way gambling goes.

2- Delayed Payouts
We have had a very SMALL number of delayed payouts in our one + year in operation. The number is in the 0.00X%. The few player cases affected were treated with great respect, communication was open and compensation for the delay was given.

I'm not sure if there are other issues I'm not picking up on; I'd love to know if I'm missing something.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

 

[Mousey]

Sorry if this p!sses peeps off, but why in hell are you still playing at these places?

CM is practically filled to the brim with Rival threads of peeps b!tching about these white label crap casinos, but still people deposit, get shafted and return to posting more threads about how crap Rival white labels are.

Here's a thought...get a pencil and blind fold, visit the not recommended list, put on your blind fold and go whirly whirly with your pencil.
Which ever casino your pencil lands on, deposit $100 bucks.

Whats it take to get it through peeps heads

These places all use the same crapola customer support, withdrawals far exceed acceptable time frames, not to mention they keep changing terms and play condition without informing their players.

I'm so sick of coming here every day and reading Rival is Crap threads.
Especially true when I see most of the same peeps b!tching in these threads about how crap Rival white labels are.

Hello!!! News Flash...Rival White Labels are CRAP.



Cheers



Dave

I sometimes play Rivals because I like some of the games. Though my playing days are soon coming to an end (again) when my QT goes dry after another deposit or two.

Would someone please be so kind as to list the 'good' non conglomerated non-"white-label" Rivals? and also list the 'bad' 'white label' Rivals for me please?????

 

[vinylweatherman]

With all due respect here, this is not true. We operate on small profit margins. This may be hard for you to believe, but I see the numbers and I know how comps on FREE CHIPS affect us. Furthermore, we allow players to take free chips back to back. We have seen players take up to 40 free chips without ever depositing. Paying comp points on this is much more expensive then you might think.

Part of the problem is allowing the taking of such large numbers of free chips between deposits, or without depositing at all. The comp rates themselves online are tiny, often only 0.1% of the amount wagered.


Please if you have ANY case of Vegas Regal Casino CS reps intentionally misleading players regarding WR, let me know. I'm quite certain there are none. I don't mean to be antagonistic, but these claims are made as if we have a track record of 'shafting' players, and such a track record does not exist!

Again, it's what players know about the quality of Rival CS that would make them wary of ONLY the CS being able to track WR, and tell the player.



This is not a rival decision. This was our casino management decision. Proxy playthrough counting using comp points was not something we thought about. It was not even a consideration.

The claim doesn't even make sense, if we were trying to block playthrough metering through comp points, wouldn't we remove them from deposit bonuses too?

Proxy playthrough counting was what many players resorted to before the introduction of playthrough meters. They would count the comps, and then get confirmation from CS that they had met WR. What players found was that if they kept on asking CS about WR, whilst they would get the figures, it seemed a note went on their accounts at some casinos, and they were discriminated against for keeping such close track of their wagering.


We don't have the option for a play through meter. It is not offered by our software provider. I will bring this up to them.

Pressure was applied by players for such a meter with other softwares, and eventually they came along. It needs enough operators to press the supplier, and one will be developed. Once in place, there will be no need to worry about being able to use comps to estimate WR, nor repeatedly ask CS about it.


So because we don't offer comp points on FREE CHIPS, not deposit bonuses (which still have comp points), we are all of a sudden placed at the same level of rogue RTGs who butcher the cashier to avoid having a playthrough meter? I'm sorry if I'm thick, but I don't get the correlation.

The problem is more an issue of "the company you keep". Take an example from the player perspective. There are cases where ENTIRE COUNTRIES are "bonus banned" because SOME players from said country have "cheated" in some way with promotions, but far more often than in other countries. PLAYERS have learned from this, and it works both ways. Rival have a reputation of being a mass churning out of "white label" casinos, so ANY Rival casino is SUSPECTED of being "just like all the rest". Similarly, RTG have long been a safe haven for rogue operators, and RTG themselves have shown no willingness to vet the licensees & get rid of the rogues. This has created serious problems for reputable operators wanting to use RTG software, but are treated with suspicion by the players.


I agree we need to do everything possible to increase player trust, not decrease it. And we do. On OUR casino. If you are a player at Vegas Regal Casino, or know players at Vegas Regal Casino, you will know we do work hard to maintain trust. Having said that, I'm not exactly sure how we, being an honest Rival powered casino, have anything to do with Rogue RTG operations. We can't FIX what other casinos do. We can only deal with our casinos and our players. And as far as I'm concerned, we do a good job keeping players happy. Yes, we need to and will improve our customer service and payout time. But it is not like we don't answer customers or don't pay. All player inquiries are answered. We have an in-house casino manager and a casino rep to handle cases where players are not satisfied with our standard CS reps. All payments are done, virtually all on time.

Players only found out about the change in comp points because they LOOKED, and NOT because they were TOLD. This IMMEDIATELY has them on "rogue alert", and wondering WHY the change was made. Naturally, those players who were using the tried & tested method of counting WR through comps will consider that the most plausible explanation for the change is to prevent them from self monitoring WR.
Most players don't consider comps as being of great monetary value, so would not consider that removing them makes much difference in overall profitability.

Although YOUR casino has not made this change for deposit bonuses, it seems another Rival casino HAS, meaning even DEPOSITING players are no longer getting comps all the time.

Generally, Rival casinos are quick to "bonus ban" players, and this seems to be the result of some secret set of criteria, even LOSING players are finding themselves "bonus banned". This is but one of the many "issues" that are considered a hallmark of the Rival brand. Other issues are the payments, these were ONCE 48 hours, but have DETERIORATED to 5 days, this is the complete OPPOSITE of what is expected. Players are NOT asking for 48 hour payments as something new, they simply want the OLD service levels back.

Please don't take offense or consider this me being antagonistic or defending our casino blindly. I am very open to criticism; I just want to give some perspective to the allegation/conclusions being drawn.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager
& Vegas Regal Casino Rep.

Perspective noted.

I had not considered the "40 free chips in a row" argument, as you had not considered the use of comps as a proxy playthrough meter when making the changes.

If you are prepared to ALLOW players to routinely take these long sequences of free chips (I don't think many other operators allow this, and many restrict it to ONE free chip per deposit), then even a 0.1% comps rate can be a problem in the longer term, because some players will target this aspect of the system to make small, but guaranteed, profits.

Although Rival is NOT RTG, the marketing model is very similar, loads of bonuses and free chips, frequent use of max cashouts and phantom bonuses.

Microgaming casinos do NOT have phantom bonuses, nor max cashouts, and comps are given on free chips and bonuses during play. However, they offer very few free chips, and modest deposit bonuses.

Players like myself who have not tried Rival read about this long saga of issues, and decide "not yet, perhaps things will settle down". Unfortunately, it seems that Rival have the "pile 'em high, sell 'em cheap" attitude to marketing, so things may never "settle down" to a level of QUALITY that won't have us tearing our hair out every time we have the need to use Rival CS.
Even the best Rival casinos let themselves down by using the Rival central CS service, and that infernal robotic database that issues "random" bonus bans, and promos with WR to THREE DECIMAL PLACES attached!

Things are not as bad as with Top Game though, I am more likely to try my first Rival casino, than to try my first Top Game casino.

There are probably more threads about Rival problems because more players are trying them, and think the software itself is good. US players in particular need an alternative to Microgaming and Playtech that is not RTG. A number of new softwares tried to get into this market after MGS and Playtech (and a couple of others) pulled out. RTG and Rival appear to have been the most successful, and RTG had a considerable advantage, one they dented by allowing the rogues to continue in operation.

 

[nisosbar]

Glad you enjoy the free chips. I am curious. What exactly are 'all these issues'? I ask this in all honesty because I feel I'm missing something here.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager
& Vegas Regal Casino Rep.

I appreciate your posts here and honest attempts to address issues, so I am going to tell you why I rarely deposit at VRC:

1) Top of the list is the 5 day cash out period. Not good enough. That simple. You have to get it down to 48 hours MAX. Box 24 does it. Sloto does even better. Otherwise, VRC doesn't even have a dedicated slot to make it stand out, like Box 24 does with that fun Diamond Outback or Slotpower has with Jenny Nevada.

2) Yes, these new games mostly suck. Very pretty and pleasant music and sound effects, but they don't pay, not like Psychedelic or Scary Rich. So when I get bored with those, I'd rather play on some of the new RTG games, which, while they don't pay quite as well as the older games, still give a healthy payback.

As an example, look at Candy Cottage - the wild icon appears only on reel 3, and expands only in the bonus spins, which doesn't happen nearly as often, in my experience, as the bonus candy-eating feature.

Oh, and

3) The bonuses comes with a max cashout. No, no, no.

 

[Pinababy69]

Would someone please be so kind as to list the 'good' non conglomerated non-"white-label" Rivals? and also list the 'bad' 'white label' Rivals for me please?????

As far as I know Mousey (but I'm no expert)...the only two non white label Rivals are Box24 and Slotocash. I could be wrong, but that's what I've gathered from reading the latest threads re: Rival at Affiliate Guard Dog.

 

[funeral979]

It just occured to me that in the past when using Vegas Regal live chat, it seemed they had their own in house support. This is the first time I was asked what casino I was inquiring about.....and they used to say "Welcome to Vegas Regal live chat" or something along those lines. Maybe this is why the customer support was so clueless (and frankly quite rude).

Nicolas, do you have your own in house support? I thought you did (maybe I was wrong?), but the tone of that live chat makes me think otherwise.

Here's hoping you get the support issues straightened out shortly....im rooting for you to one day be on the accredited list

 

[Nifty29]

Nicolas, do you have your own in house support? I thought you did (maybe I was wrong?), but the tone of that live chat makes me think otherwise.

Here's hoping you get the support issues straightened out shortly....im rooting for you to one day be on the accredited list

AFAIK Vegas Regal uses the (in)famous Rival Central Support.

 

[KasinoKing]

As an example, look at Candy Cottage - the wild icon appears only on reel 3, and expands only in the bonus spins...

Just a minor correction - the wild expands in normal spins too.

Everything else in your post I agree with, except I don't think having "unique slots" makes much difference to the average player. Hopefully some average players will correct me if I'm wrong!

KK

 

[AussieDave]

Dave, your post basically says we 'shaft' players and that we are on the non-recommended list.

Please show me where I specific said Regal Casino. Whilst pointing that out you can also show me where I said Regal Casino is on the not recommended list?

I didn't slam nor make direct decorative comments towards Regal Casino.

What I said is... Rival white labels are crap.
They have crapola support, not just my opinion btw. Search the threads I'm sure you'll find more than a few of these crappy CSR chats posted.

But if your going to take what I said out of context and take umbrage over a post like this, spare a thought for players who are being screwed around and expected to jump through hoops just to be paid their rightful winnings!

We pay all our players, on time, almost every time.

From the number of peeps complaining at CM about Rival white label slow payments, being jerked around with receiving their rightful winnings, and the numerous other flakey complaints about Rival white labels, your "almost every time" statement is fast becoming the NORM not the exception with regard to crappy Rival white label casinos.

Don't believe that Rival white labels are crap, take glance at the Dendera Casino Thread.
https://www.casinomeister.com/forum...forum-rep-wont-reply-to-legit-question.36171/

Then return to this thread...try to keep a straight face, and tell me & the peeps here at CM your not pissing in our pockets


Cheers



Dave

 

[NicolasJohnson]

Please show me where I specific said Regal Casino. Whilst pointing that out you can also show me where I said Regal Casino is on the not recommended list?

I didn't slam nor make direct decorative comments towards Regal Casino.

This thread is about our casino, it says Rival in the title, but if you read the OP's post, it is about Vegas Regal Casino. Therefore, it isn't hard to think that your post on a complaint thread about Vegas Regal Casino relates to Vegas Regal Casino, and that therefore I should answer.

What I said is... Rival white labels are crap.
They have crapola support, not just my opinion btw. Search the threads I'm sure you'll find more than a few of these crappy CSR chats posted.

But if your going to take what I said out of context and take umbrage over a post like this, spare a thought for players who are being screwed around and expected to jump through hoops just to be paid their rightful winnings!

Have I not responded to everything brought up here? When I replied to you, I wasn't 'taking umbrage' over posts like yours. I was simply replying to your post. I believe that is expected of me.

I know exactly how many players have had issues, and what percentage they represent. The few that have are taken care of.

From the number of peeps complaining at CM about Rival white label slow payments, being jerked around with receiving their rightful winnings, and the numerous other flakey complaints about Rival white labels, your "almost every time" statement is fast becoming the NORM not the exception with regard to crappy Rival white label casinos.

Don't believe that Rival white labels are crap, take glance at the Dendera Casino Thread.
https://www.casinomeister.com/forum...forum-rep-wont-reply-to-legit-question.36171/

Then return to this thread...try to keep a straight face, and tell me & the peeps here at CM your not pissing in our pockets


Cheers



Dave

I'm not 'pissing in my pockets'. We run an honest business and take care of our players. It can implied we 'shaft' or 'jerk' players around. But it simply isn't true. There are mistakes, but every business makes mistakes. And we take care of the few mistakes that are made so that our customers are satisfied.

I'm also not sure how Dendera casino has anything to do with Vegas Regal Casino. We are independently run. If we weren't Brian would have us on that list. He is a smart man and knows what he is doing. If what was implied in this thread was all true, we would be on the 'non recommended' list as was also implied.

I have answered all concerns players have here. I have taken note of the suggestions made and most if not all will be eventually applied. I have no reason to 'piss in my pockets'.

I can understand your position given all the threads lately. All I'm asking is to make more of a distinction. Not all Rivals are the same, just like not all RTGs are the same. I think the very fact that I'm here answering even the most wild allegations should say something about us.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

 

[Nifty29]

There are mistakes, but every business makes mistakes.

Fair statement Nicolas.

However, the measure of any good business is how they learn from those mistakes.

Your casino, along with the other white labels, are making two of the biggest mistakes when it comes to an online casino.

1. Very slow payouts.

2. Totally cr*p customer service.

The evidence is becoming ever clearer that you are not doing, and not planning to do, anything about either of them.

 

[NicolasJohnson]

Fair statement Nicolas.

However, the measure of any good business is how they learn from those mistakes.

Your casino, along with the other white labels, are making two of the biggest mistakes when it comes to an online casino.

1. Very slow payouts.

2. Totally cr*p customer service.

The evidence is becoming ever clearer that you are not doing, and not planning to do, anything about either of them.

There is no evidence because everything that has, is and will be done, is done behind the scenes. You guys only know of changes once they have been applied, tested on a select group of players and then rolled out to the general public.

So far, we have applied two suggestions made: to pay out progressives in one lump sum and to not use the Rival auto banning system. I think this should provide some evidence that the suggestions made here are listened to and applied.

I however understand and respect your skepticism.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

 

[Nifty29]

There is no evidence because everything that has, is and will be done, is done behind the scenes. You guys only know of changes once they have been applied, tested on a select group of players and then rolled out to the general public.

So far, we have applied two suggestions made: to pay out progressives in one lump sum and to not use the Rival auto banning system. I think this should provide some evidence that the suggestions made here are listened to and applied.

I however understand and respect your skepticism.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

OK, but we only have your word to take on that - and Rival managers here have a long history of promising everything and delivering very little - in the beginning I thought you (i.e. VR) were going to be the exception, but there has been ample time to address these issues now (if you would like me to run a poll on what constitutes 'ample time' I am happy to do so).

Im curious to know why you would have to 'test' faster payouts on selected players....????.....sounds silly to me. If you have the funds there all the time, you can pay right away - yes the business of moving money around can be complicated, but that is what it boils down to in the end. I would also like to know why you would 'test' your improved (I assume in-house) customer service on players?? I mean, either you provide your own support or you dont - I dont see what there is to test...??. I also infer from what you said that you acknowledge that your customer service is awful (otherwise why would you change it?)

As for paying out progressives in full - that is the way it should always be at any casino!! - you arent providing an 'extra' or 'special' service, you are just providing what any decent casino would. The bonus-banning system removal was a good move, but unfortunately as I said in another post, you provide heaps of freebies to all and sundry instead of looking after depositing players with reasonable bonus offers - 50% bonus with max cashout and 25DB is just ridiculous. You will also find the bonus-ban system would have been detrimental to your operation anyway, so again its not like VR is giving away the farm to help players.

Look at SlotoCash - their own support, payout within hours, very few freebies and occasional deposit matches with reasonable WR - they are very successful and have achieved accreditation here as a result. Why can they do all this from day one and VR cant?

Anyway, Im sure its all falling on deaf ears as it most feedback about Rival casinos - however VR has one asset which is you Nicolas and I would hate to see your reputation go downwards along with the business decisions of Rival themselves.

 

[NicolasJohnson]

OK, but we only have your word to take on that - and Rival managers here have a long history of promising everything and delivering very little - in the beginning I thought you (i.e. VR) were going to be the exception, but there has been ample time to address these issues now (if you would like me to run a poll on what constitutes 'ample time' I am happy to do so).

I have been here one year. We have gotten changes done and will continue to. If you think we are too slow in changing, that is fine, you are entitled to your opinion.

Im curious to know why you would have to 'test' faster payouts on selected players....????.....sounds silly to me. If you have the funds there all the time, you can pay right away - yes the business of moving money around can be complicated, but that is what it boils down to in the end. I would also like to know why you would 'test' your improved (I assume in-house) customer service on players?? I mean, either you provide your own support or you dont - I dont see what there is to test...??.

Every system is tested. Nothing is flawless, so tests have to be done to find the initial issues without our phones exploding off the hook. Any change needs to be tested on a select group before being rolled out to the public (a HUGE number). Fortune 500 companies do it. So do we.

I also infer from what you said that you acknowledge that your customer service is awful (otherwise why would you change it?)

I admit we can improve. But Olympic athletes can improve, so that is not the same as saying they are 'awful', which is a subjective term.

As for paying out progressives in full - that is the way it should always be at any casino!! - you arent providing an 'extra' or 'special' service, you are just providing what any decent casino would. The bonus-banning system removal was a good move, but unfortunately as I said in another post, you provide heaps of freebies to all and sundry instead of looking after depositing players with reasonable bonus offers - 50% bonus with max cashout and 25DB is just ridiculous. You will also find the bonus-ban system would have been detrimental to your operation anyway, so again its not like VR is giving away the farm to help players.

I never said paying progressives in full or turning off the auto ban feature were 'extras' or 'special'. We do however have extras not found else where. You might not like our Free Chips or High Bonuses with high restrictions, but they are not found at other Rivals. I know this, I have done my competitive research.

Look at SlotoCash - their own support, payout within hours, very few freebies and occasional deposit matches with reasonable WR - they are very successful and have achieved accreditation here as a result. Why can they do all this from day one and VR cant?

We are not SlotoCash. We never intend to be. Yes, aspects like quick payouts and improved service are things we are looking to emulate. But we aren't going after their exact business model.

Anyway, Im sure its all falling on deaf ears as it most feedback about Rival casinos - however VR has one asset which is you Nicolas and I would hate to see your reputation go downwards along with the business decisions of Rival themselves.

Thanks for the kind words. I wouldn't be here if I didn't think things are going to improve. But you must understand, when I joined this company, I did so looking into what it can become, based on our philosophy over the next several years. I've been saying this from the start, we are in it for the long run.

Please don't take offense with my posts. I'm here to answer whatever might come up, but also take note of all that is said so we can apply it to improve our business. I also understand your skepticism. I'm not going to ask you to believe me. Just give us time; my father always told me time will tell and from my, albeit limited experiences in life, it seems to be true.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

 

[funeral979]

OK let me ask one more time seems it seems to have been missed twice now..

Do you have your own in house support......or did you in the past?

 

[NicolasJohnson]

OK let me ask one more time seems it seems to have been missed twice now..

Do you have your own in house support......or did you in the past?

Sorry I missed it. No we do not have in house support. We outsource it. The only publicly available people who are in-house here at Vegas Regal Casino are Frank (casino manager) and Me.

Kind Regards,
Nicolas Johnson

 

[21grandcasino]

cor dear, guys... I am really sorry everyone is soo down and out with Rival casinos, but I just want you all to know that 21 Grand Casino has there own in house CS staff and we want to make sure all of our players are looked after! if any of you have had any problems with us please PM me and I will look into the problem and make sure it is dealt with from start to finish


Again if there is any positive or negative feedback just PM me and I will get back to you, I will try to do it with in 24 hours but if not it means i have the day of and I am enjoying time with my friends n family.. (come on a girl needs to live)

O just to clear the matter of Goldeyes does not work for us, but is infact one of best players who all the CS know and love!!!



Chloe

 

[KasinoKing]

cor dear, guys... I am really sorry everyone is soo down and out with Rival casinos, but I just want you all to know that 21 Grand Casino has there own in house CS staff and we want to make sure all of our players are looked after! if any of you have had any problems with us please PM me and I will look into the problem and make sure it is dealt with from start to finish

I think ALL Rival casinos have some sort of in-house support - but only for Email & phone inquiries.
But do you have your OWN Live-Chat, or do you rely on the centralized Rival chat system?

KK

 

[21grandcasino]

We have our very own Live chat which is only controlled by us and us only, so when the players click on the chat now button they come to 21 Grand Casino and NOT Rival