eu_lowroller
Non-Gambler
- Joined
- Oct 24, 2009
- Location
- Austria
I played this week in Mayan Fortune, could cash out a nice sum and on their webside is written: "we always aim to process withdrawals in two business days or less." but after i went to the chat support and asked a "lady" named Suzy, she told me, that it takes up to 5 business days, although i told her 10 times, that on their webside it is written, that it takes only a maximum of 2 days, which was for me the reason, that i play here, because i hate a 5 business days waiting period!
I even showed her the side, where she can read it, because i thought, she know not really her own casino terms, but she always told me the same crap, like "that's the way it is on all rival casinos!" but that's certainly not the truth, because we all know, that there are much rivals out there, which can pay out faster!
Even after reading her own terms (we always aim to process withdrawals in two business days or less.), she only meant "There was an mistake because they didn't update the website" which is for me only a big joke!
I know certainly, that the chat support is for all rival casinos, but they should at least know the different terms on different casinos, or not?
Here is the link, on which you can see it self: Link Removed (invalid URL)
So am i maybe to stupid for this, or what's the problem here?
I even showed her the side, where she can read it, because i thought, she know not really her own casino terms, but she always told me the same crap, like "that's the way it is on all rival casinos!" but that's certainly not the truth, because we all know, that there are much rivals out there, which can pay out faster!
Even after reading her own terms (we always aim to process withdrawals in two business days or less.), she only meant "There was an mistake because they didn't update the website" which is for me only a big joke!
I know certainly, that the chat support is for all rival casinos, but they should at least know the different terms on different casinos, or not?
Here is the link, on which you can see it self: Link Removed (invalid URL)
So am i maybe to stupid for this, or what's the problem here?