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Rival Changes Flush Method

Discussion in 'Online Casinos' started by all4greed, Aug 13, 2010.

    Aug 13, 2010
  1. all4greed

    all4greed Now we can do business.

    Occupation:
    Misc.
    Location:
    Pacific NW
    Took about 40 minutes to understand the new process. Basically they flush it on their end, still shows up as reversible (and is reversible) in the cashier screen, and accounting has to manually take it out.

    What a bunch of BS.


    Nina: Welcome to casino Live Chat. How may I help you?
    Me: I would like my withdrawal at Vegas Regal flushed. Account Me, email This email is not visible to you.
    Nina: Thank you for holding.
    Nina: Your withdrawal is flushed as requested
    Nina: Is there anything else I can help you with?
    Me: Do you also handle Tropica casino support?
    Me: Wait, my withdrawal still shows as reversible
    Nina: Yes we do. We handle each casino at a time however
    Me: Ok, my Vegas Regal withdrawal is still reversible in the cashier
    Nina: Please allow me to inform you that changes have been made and that a withdrawal can now be reversed until it has been checked and approved by accounting department
    Me: So that means you can't flush them anymore?
    Me: ?
    Nina: Yes, it has been flushed
    Me: No, it still shows as reversible
    Nina: Flushing may speed up a withdrawal process and allow you to make further deposits sooner
    Me: I'm looking in the cashier - still there as reversible
    Nina: But it will not guarantee that the withdrawal will be processed right away
    Me: I understand that
    Me: What I'm saying is that it still shows as reversible
    info: There may be a problem communicating with Nina. Please wait while your chat is transferred to another operator.
    info: You are now chatting with 'Nina'
    Nina: Thank you for holding.
    Me: Were you trying to transfer me to someone else?
    Nina: No, I was not. window shut off fro some reason., But I am back
    Me: OK
    Me: But do you see that my withdrawal is still reversible?
    Nina: I understand what you were explaining before.
    Nina: The withdrawal can now be reversed until it has been checked and approved by accounting department. So until then you will be able to see it as reversible
    Me: So why is it not working?
    Me: You already said that
    Me: So you personally can not flush it right?
    Nina: Yes, I have flushed it. Flushing Might speed up the process, but the cashout has not yet been looked into and approved by accounting.
    Nina: When it has been looked into and approved by accounting you wil lno longer see it in the cashier as reversible
    Me: But I can't claim another promotion and make a new deposit while it is sitting there as reversible now?
    Nina: I'm afraid not, correct
    Me: So what did you mean when you said you flushed it?
    Me: ?
    Me: Nina, are you still here?
    Nina: Flushing may speed up a withdrawal process and allow you to make further deposits sooner
    Me: I understand that
    Me: Stop repeating yourself
    Nina: But this time, not as soon as you are used too
    Me: So you didn't flush it???
    Me: You are really confusing me
    Me: Can you get a manager to chat with me?
    Me: Or a supervisor?
    Me: ?
    Nina: Mangers may only be reached through email
    Nina: One moment please.
    Me: This chat has been going on for at least 20 minutes
    Me: And we are not any further along than when I started it
    Me: You said you flushed it
    Me: What does that mean since nothing happened on my end in the cashier?
    Me: I don't want pretyped text
    info: Your chat transcript will be sent to This email is not visible to you. at the end of your chat.
    Nina: Thank you for holding.
    Nina: The supervisor will speak to you now
    Me: I'm tired of holding
    Me: ok
    info: Please wait while I transfer the chat to 'Chris'.
    info: You are now chatting with 'Chris'
    Chris: Hello
    Me: Hi
    Me: I'm really getting mad
    Me: Do you understand what I am asking
    Me: regarding the flush of my withdrawal?
    Me: Nina said she flushed it
    Me: It's not flushed!
    Chris: yes I have seen your chat and I can see that you have been provided with the correct information
    Chris: yes it is
    Me: Why do I see it in the cashier?
    Chris: and as she has explained already you will keep on seeing it until accounting gets to it
    Me: Then what did she mean when she said
    Me: I FLUSHED IT
    Chris: It is FLUSHED
    Chris: Flushing Might speed up the process, but the cashout has not yet been looked into and approved by accounting
    Me: So I can deposit and claim a promotion without reversing my withdrawal?
    Chris: yes
    Me: Is this something new
    Chris: yes it is that is what Nina advised you also earlier
    Me: Ok, well I'll try to claim a promotion with a deposit and see what happens
    Chris: Okay
    Me: You have pending withdrawals that can be reversed instead of depositing. You must reverse your pending withdrawals before being able to deposit.
    Me: So I can't deposit
    Me: You can't flush it anymore for whatever reason and accounting has to do it?
    Chris: I was just going to mention that if you get an error message and the system is not allowing you to deposit evendo it has been flushed then you will have to wait for accounting to approve the withdrawal
    Chris: but the flushing is already done
    Me: The flushing is done
    Chris: si it will speed up the process a bit
    Chris: yes
    Chris: that is done already
    Me: So the term flushing is now different
    Me: Flushed at your end
    Me: Not on mine
    Me: Right?
    Chris: yes that is correct as Nina explained to you when we flush it now it will speed up the process
    Chris: yes you can see it like that
    Me: ok now I see it
    Me: Just took a long time to get there!
    Me: So what is the general turn around time for accounting to get it out of there?
    Chris: well we have not been updated with that information as yet as this is a new system
    Me: Must be real new
    Chris: yes it is
    Me: Like a couple days?
    Chris: that is correct
    Me: I see
    Me: I would like to make a suggestion
    Chris: sure
    Me: Tell customers that request a flush, that it is flushed on your end, the customer will see it still in the cashier, and accounting needs to move it out
    Me: That would have made instant sense to me
    Chris: sure we will take it into consideration
    Me: Ok because pre typed text does nothing
    Me: very frustrating
    Me: But I understand
    Me: And will wait for accounting
    info: Your chat transcript will be sent to This email is not visible to you. at the end of your chat.
    Chris: O now in these cases we do not use pretyped text
    Me: Ok, but did you read where I was not getting a direct answer?
    Me: Maybe Nina was thinking I knew about how it worked, but I didn't
    Me: Anyway, I need to go. I understand the process but not happy with it. Goodbye
     
    1 person likes this.
  2. Aug 14, 2010
  3. refre

    refre Senior lurker PABnonaccred PABnoaccred

    Occupation:
    Professional slot player
    Location:
    .
    Thanks for the heads up!

    Anyone know if this applies to independent Rivals too?


    Freddy
     
  4. Aug 16, 2010
  5. dcpam39

    dcpam39 Senior Member PABnononaccred MM

    Occupation:
    retired
    Location:
    East Coast
    Yes it does, happened to me at slotocash,
    Pam
     
    1 person likes this.
  6. Aug 16, 2010
  7. Marie2473

    Marie2473 Senior Member

    Occupation:
    Operator
    Location:
    Sweden
    The rep for slotocash was here talking about it earlier today, however I forgot to copy the thread - apperantly it is ALL rivals!
     
  8. Aug 16, 2010
  9. taysh075

    taysh075 Non-Gambler

    Occupation:
    Work in mental health
    Location:
    New Zealand
    Is it just me or is their withdrawal processes getting suckier and suckier :(
     
  10. Aug 17, 2010
  11. felicie

    felicie Ueber Meister PABnononaccred

    Occupation:
    self employed
    Location:
    somewhere else
    Geez I thought Vegas Regal was/is an independant. :confused:
     
  12. Aug 17, 2010
  13. all4greed

    all4greed Now we can do business.

    Occupation:
    Misc.
    Location:
    Pacific NW
    Despite the crappy change, it has sped up payments. It's consistently close to 2 days BUT this now includes weekends.

    This applies for Vegas Regal and Tropicana.
     
    1 person likes this.

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