Rival Casinos

[RobWin]

Oh, common now RobWin, with all due respect, I think you are being unfair. Our 300% bonus is not the only offer we have. New depositors also have the option of a 100% Bonus up to $1,000, 35x Play through, no max, fully cashable. Not many HONEST casinos offer such generous bonuses.

Yes, I fully understand that "New Depositors" are in fact welcomed with a 100% sign-up bonus but don't go and be getting all so proud of yours here because even most of the good RTG casinos have the same 100% but with only a 20X playthru. I also realize that the 300% bonus is not the only one you have too since I see another one in my cashier for 250% with a 5X Max cashout...yee haw

We provide both options to different types of players. There are players who don't mind having high restrictions, so we give a high bonus to them (I'm sure you know they exist).

Yea, I don't mind having "High Restrictions"...it's these asinine low cashout restrictions that I mind...hell give me a 100X or 150X bonus with a 30X playthru anyday verses the one for 250% or 300% that I mentioned above.

For players that like less restrictions, we give less bonus. We try to satisfy everyone and I think by offering both types we do a pretty good job at it. As an affiliate, I think you will see our player conversion rates speak highly of what players think of our casino.

In all due respect I haven't saw the great conversion rates that you speak of at Vegas Regal but I have seen them at several of the other Rivals I promote...

You still did not answer my question regarding why "Video Poker" was not mentioned one way or the other in that 300% Bonus Promo I posted above??

I do appreciate you being here for the players and coming into this thread and taking some heat though, you seem to be an honest Rep that is trying to do their best with the player in mind but IMO I think you may have your hands tied somewhat by Rival Corporate and that is the other reason that I am only offered these types of bonus coupons with this 4 an 5 times max limit cashout and that is because I did a cashout back a few months ago there at Vegas Regal for $500 and my future bonuses changed drastically after that and the bitch of it is ...that is the only cashout I have ever performed there.

 

[Deeplay]

Hi Nicolas,

Thanks very much for the reply, it really is appreciated. I realize it's not always an easy thing to take on tough questions.

I wasn't really looking for an answer to the financial difficulties question...as no business would ever publicly admit to being underfunded. It would be professional suicide. And booming business doesn't always mean alot either....Casino Action had numerous casinos, had been around for years and then one day...boom, out of the blue, bankrupt. So it happens.

But anyway.....won't dwell on that. If you could approach Rival and find out about the progressives, I would really appreciate it. I just can't come up with one single logical or valid reason why a Progressive shouldn't be paid in one lump sum. It's not money that's coming out of the casino's everyday "float" or coffers. It's money that has accrued from each spin of a slot, and that should be in a totally separate fund. It just makes no sense to me.

I do realize that you have nothing to do with policy, and trust me..I'm not trying to put you on the spot. It's just that you're here, and seem willing to tackle some issues at least, so I thought it might be worth asking you directly. Any feedback you could get out of them would be great.

Again, thanks for the reply.

As for any kind of restriction on cash out limits the answer is very easy. If dont like it dont play at such casinos. I choose not to. If I win I want my money in full ASAP no restrictions. Why anyone would play at a casino with any kind of cash out limit is truly beyond me. It does make me laugh somtimes reading some of the sukering up to a few reps here who work for an represent casinos that will only pay you in bits over a number of weeks. I played at 1 well know casino and my cash out took near on 4 weeks. Lots of hassle lots of pms and emails. I wont name them as I finally got my money (they know who they are im sure reading this) but fact is its all bull. We play to win and if we win we want our money in FULL within days or less. I cant wait for the USA to open up again and remove the carpet fully from underneath almost all RTGS and Rivals with such bad play terms. rant over

 

[Deeplay]

No we are not having financial difficulties, on the contrary. And I seriously doubt Rival would have any, after all, their business is booming, especially with all the other software providers pulling out of the US market (look at the amount of new Rivals opening). I honestly don't have an answer as to why it isn't paid out in one lump sum, but I can say that I will contact Rival to make the suggestion that it would be nice to change, and point them to this thread. The bonuses I can change, but Rival software policy is out of my hands, the most I can do is suggest and draw attention to an issue.
I hope I didnt miss any messages. Let me know if you have any further questions.

====
its for that kind of thinking I would never put m money into a Rival casino "And I seriously doubt Rival would have any, after all, their business is booming, especially with all the other software providers pulling out of the US market " such a bad ass statment you have no idea! When the USA finally does open up again (which it will) then the party will be over on weekly limits etc. Thank god im from the EU and gamble my 1000s at places where I know if I win I get it right out 1 payment.

 

[Pinababy69]

As for any kind of restriction on cash out limits the answer is very easy. If dont like it dont play at such casinos. I choose not to. If I win I want my money in full ASAP no restrictions. Why anyone would play at a casino with any king of cash out limit is truly beyond me.

I agree with you....I wouldn't play at a casino with the kind of withdrawal limits that Rival has. I don't play there. But I'm not talking about simple maximum weekly withdrawal limits. I'm talking about the ethics of paying out a progressive jackpot win in installments.

Progressive jackpots have nothing to do with the other games in the casino. They are totally separate. Each spin of a slot contributes a certain percentage towards the jackpot...and those monies should be held separately from the other funds that the casino takes in on a daily basis. Casinos have the right to impose whatever daily/weekly withdrawal limits they like, as they are paying winners from their own float/profits. The percentage of each spin that makes up the progressive jackpot are not part of that same float and shouldn't be mixed in with the casino's profits for the day.

If someone wins a 50K progressive at a Rival...the way it stands now, they could be limited to perhaps a 4K a week withdrawal limit...so they'd have their money in three months time. What's happening with that 50K that's been taken from the jackpot in the meantime? Where is it? Is it in the account of the casino accruing interest? It belongs to the players, and more specifically, the player who won it....not the casino.

This is part of the reason there is such a big deal over Realplayer/Casino Club and his progressive win. He hasn't been paid, the casino says they're not going to pay him (dependent on Malta's ruling)....yet the 160 some odd thousand Euros hasn't been returned to the jackpot, and won't be until the case is decided. But it MUST be returned eventually, as it does not belong to the casino. It's not part of their profit.

Casino Rewards tried the same thing a few years ago.....telling a progressive winner they were going to pay him in small weekly installments. That got taken care of pretty quick once it was brought to Microgaming's attention. The player was paid in full, as he should have been.

It's not about terms and conditions, and whether any of us like them or not. It's about ethics, and about a casino group holding onto money that doesn't belong to them.

 

[Deeplay]

I agree with you....I wouldn't play at a casino with the kind of withdrawal limits that Rival has. I don't play there. But I'm not talking about simple maximum weekly withdrawal limits. I'm talking about the ethics of paying out a progressive jackpot win in installments.

Progressive jackpots have nothing to do with the other games in the casino. They are totally separate. Each spin of a slot contributes a certain percentage towards the jackpot...and those monies should be held separately from the other funds that the casino takes in on a daily basis. Casinos have the right to impose whatever daily/weekly withdrawal limits they like, as they are paying winners from their own float/profits. The percentage of each spin that makes up the progressive jackpot are not part of that same float and shouldn't be mixed in with the casino's profits for the day.

If someone wins a 50K progressive at a Rival...the way it stands now, they could be limited to perhaps a 4K a week withdrawal limit...so they'd have their money in three months time. What's happening with that 50K that's been taken from the jackpot in the meantime? Where is it? Is it in the account of the casino accruing interest? It belongs to the players, and more specifically, the player who won it....not the casino.

This is part of the reason there is such a big deal over Realplayer/Casino Club and his progressive win. He hasn't been paid, the casino says they're not going to pay him (dependent on Malta's ruling)....yet the 160 some odd thousand Euros hasn't been returned to the jackpot, and won't be until the case is decided. But it MUST be returned eventually, as it does not belong to the casino. It's not part of their profit.

Casino Rewards tried the same thing a few years ago.....telling a progressive winner they were going to pay him in small weekly installments. That got taken care of pretty quick once it was brought to Microgaming's attention. The player was paid in full, as he should have been.

It's not about terms and conditions, and whether any of us like them or not. It's about ethics, and about a casino group holding onto money that doesn't belong to them.

I fully agree with what you say 100%. Ethics, somthing most Rivals and quite a few RTGS really dont care about. The progressives should be paid instantly on win (as should all other winnings) to spread out payments means the casino keeps that revenue for an extended period or in some cases try any loop hole in not paying. Sooner or later it will all wash out when the market opens up again and then we will see alot of the start ups vanish. Neither Rival or RTG give a damn about their customer and the short sighted view will cost them dearly in the coming future.

 

[NicolasJohnson]

Wow has this thread evolved. Let me try and set everything straight:

Yes, I fully understand that "New Depositors" are in fact welcomed with a 100% sign-up bonus but don't go and be getting all so proud of yours here because even most of the good RTG casinos have the same 100% but with only a 20X playthru. I also realize that the 300% bonus is not the only one you have too since I see another one in my cashier for 250% with a 5X Max cashout...yee haw


Yea, I don't mind having "High Restrictions"...it's these asinine low cashout restrictions that I mind...hell give me a 100X or 150X bonus with a 30X playthru anyday verses the one for 250% or 300% that I mentioned above.

The max cashout mentioned was based on bonus amount. When you read 10x max cashout deposit, that is the same as 4x max cashout on bonus with a 250% bonus. We will be issuing a no max cashout reload bonus soon.

In all due respect I haven't saw the great conversion rates that you speak of at Vegas Regal but I have seen them at several of the other Rivals I promote...

Please PM me. If there is a rival that is converting better for you, I would like to know which and try to see why and how we can beat 'em. I'm pretty sure if you give me the chance we will.

You still did not answer my question regarding why "Video Poker" was not mentioned one way or the other in that 300% Bonus Promo I posted above??

I didn't see that part, I'll have to get back to you on that, but I'll be sure to do so.

I do appreciate you being here for the players and coming into this thread and taking some heat though, you seem to be an honest Rep that is trying to do their best with the player in mind but IMO I think you may have your hands tied somewhat by Rival Corporate and that is the other reason that I am only offered these types of bonus coupons with this 4 an 5 times max limit cashout and that is because I did a cashout back a few months ago there at Vegas Regal for $500 and my future bonuses changed drastically after that and the bitch of it is ...that is the only cashout I have ever performed there.

Please PM me your casino account, I'll see what is going on. As I said before, we will be issuing some great bonuses in the next couple of days. We made them after taking into account this thread, so you should see them soon.

its for that kind of thinking I would never put m money into a Rival casino "And I seriously doubt Rival would have any, after all, their business is booming, especially with all the other software providers pulling out of the US market " such a bad ass statment you have no idea! When the USA finally does open up again (which it will) then the party will be over on weekly limits etc. Thank god im from the EU and gamble my 1000s at places where I know if I win I get it right out 1 payment.

I'm sorry, but again I feel that the comment about the financial stability is very unfair. Someone asked if the financial security of Rival was fine. I answered to the best of my ability. I don't have access to their books. No casino licensee does. I tried to appeal to logic, how can they have trouble when their business is booming? Yes there are exceptions to that logic, as was pointed out. But there actually hasn't been an accusation, just a question and an attempt at a reply. I don't know why my answer is 'bad ass'.

I'm sure a Rival SOFTWARE rep can confirm their financial stability. I can contact Rival about this and then come back here and confirm it once I receive a reply.

And when the US opens up their doors, we will have a foot start over other companies, so I am confident we aren't going anywhere but up. We do plan on constantly improving into the future.

I fully agree with what you say 100%. Ethics, somthing most Rivals and quite a few RTGS really dont care about. The progressives should be paid instantly on win (as should all other winnings) to spread out payments means the casino keeps that revenue for an extended period or in some cases try any loop hole in not paying. Sooner or later it will all wash out when the market opens up again and then we will see alot of the start ups vanish. Neither Rival or RTG give a damn about their customer and the short sighted view will cost them dearly in the coming future.

I AGREE with everyone that progressive jackpots should be paid in one lump sum. In fact, if it was Rival's policy to pay it in one lump sum, that would only make my life easier, and it would make our casino better. We are with you and we care very much about you. I wouldnt be posting here if we didnt care.
We wouldn't exist without our customers, of course we want to give them their money fast, and that makes them happy. And in this industry happy customers = happy affiliates = happy casino. We understand this. We are working to make you happy.

If there is a casino policy that needs changing, we will get it changed fast. A Rival policy, we will try to get changed but we are just a licensee, not the actual software company.

But you can help with this. Tell all you Rival Reps to request to Rival that progressives get paid in one sum. It is in all of our interest (at least all honest casinos).

I really want to see Rival progressives paid in one lump sum. I will do everything I can do make sure it is so, but I can't guarantee anything as the decision is out of my hands. However you can help, as players you can press other operators to put the same pressure on Rival as we are.

We arent perfect, but we are working on improving. So any other issues, please bring them up, we appreciate your input!

Kind Regards,
Nicolas Johnson

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Manager

 

[Pinababy69]

I AGREE with everyone that progressive jackpots should be paid in one lump sum. In fact, if it was Rival's policy to pay it in one lump sum, that would only make my life easier, and it would make our casino better. We are with you and we care very much about you. I wouldnt be posting here if we didnt care.

But you can help with this. Tell all you Rival Reps to request to Rival that progressives get paid in one sum. It is in all of our interest (at least all honest casinos).

I really want to see Rival progressives paid in one lump sum. I will do everything I can do make sure it is so, but I can't guarantee anything as the decision is out of my hands. However you can help, as players you can press other operators to put the same pressure on Rival as we are.

We arent perfect, but we are working on improving. So any other issues, please bring them up, we appreciate your input!

Kind Regards,
Nicolas Johnson

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Manager

That's a fair answer Nicolas re: the progessive issue. I will leave it with you, and hope that you can at least get Rival to respond to you with an answer/explanation...perhaps even a solution.

I sure don't want to drive you away...as there may be players here who need your help at some point. I was just trying to voice some of my concerns..and hoping to maybe get an answer or two. I hope people will remember that you are a licensee, and as such, are limited in the kind of changes you can affect.

Thanks again...here's hoping that Rival is responsive to you.

 

[KasinoKing]

Casinos have the right to impose whatever daily/weekly withdrawal limits they like, as they are paying winners from their own float/profits.

As usual I agree with pretty much everything Pina said - even the bit quoted above.
BUT... if casinos do have these cash-out limitations don't you think they should be clearly displayed as a 'warning' on the deposit screen and not tucked away deep in the general T&C's?
Then players could decide right from the outset if these restrictions are acceptable to them, and they wouldn't come as an unpleasant surprise only discovers when they go to cash out.

I didn't see that part, I'll have to get back to you on that, but I'll be sure to do so.

Not 'having a go' at you in particular, but this is part of the problem; casino reps visit forums and say they're listening to what we have to say, and yet they don't read the posts properly!
I read Rob's post just once & I had no problem spotting his question about VP - he even posted a screenshot as my memory recalls...

As a BTW, my conversions to Regal are on a par with the other Rivals, though most people are just taking the free chip offer & not coming back (same with most Rival casinos).

KK

 

[Nifty29]

though most people are just taking the free chip offer & not coming back (same with most Rival casinos).

So Rival retention rates are bad - 3 guesses why

You would think the penny would drop with someone at Rival wouldnt you?

 

[clj7221]

So far it looks as if the Other Rivals really do not care to respond to any of this. A few weeks ago I had an issue with Irish Luck and privately mailed the rep on here and they never replied.Now about the bonuses, Paradise8 mailed me back and opened up some bonuses. They said they did not do this. Rivals customer service did this yet they spoke to them and were able to open up limited bonsues. All the other Rivals either did not reply or mailed me back about being " Red Flagged" yes you get red flagged when you win.

 

[zap987]

I like the high% bonuses and don't mind high WR, but the max cash outs are just too low. Just a few days ago I was playing at Vegas Regal with the 250% Easter bonus. It's just not fun having a ton of WR left and being above max cashout after just one decent hit. Playing only to not lose much while completing WR and no chance to actually win is really really boring. It would be much better if max cashout was something like 10-20x bonus even if it would mean a slightly higher WR.

 

[deucebag]

I read Rob's post just once & I had no problem spotting his question about VP - he even posted a screenshot as my memory recalls...

I would assume it counts 100%, as do slots and scratch cards (they are not mentioned either). Generally, unless it is mentioned specifically that a game does not count, or counts at a reduced rate, that game counts 100%.

 

[chuchu59]

To be fair to Rival in general, though there are probably a dozen or more things I hate about them, it would seem that their terms are crystal clear though we dont like the max cashouts, game restrictions, WRs etc. Whenever any game is not mentioned as being restricted it is allowed and counts towards wagering requirements. There is room for improvement, however, in showing the amount left for wagering like the RTG's cashier counter which shows the playthrough you have remaining.


I seldom side with Rival reps and they usually find me a pain in the neck but it does seem that Nicolas has gone some way to provide us with some well-honed answers. What I would like to see though is that the Rival casinos should not be seen to be part of the Rival establlishment and that all casinos should follow their leader. The casinos are separate entities and should not be dictated by Rival. They can choose their customers and not be bogged by the system who shows anyone winning as a thief and bar them from future bonuses. As long as they are designed in such a way that there is a builtin house advantage the winning players will still start losing even with bonuses albeit a bit slowly.

As for the ND bonuses, I think that by now most players have had a taste of Rival and if many Rival casinos are not comfortable with them scrap 'em. Then there will be no more accusations of players only patronising the casinos for the ND bonuses.

 

[The Gambler]

Rival casinos have been very discouraging to play. I was enjoying them until I had a limit to cashing in. Hey I did not hit a jackpot but the limits of cashing in are ridiculous. Then after the win, I was denied bonuses in all of my Rivals.Not exactly a stable casino that I will continue to play. Hey Rival, people play to win and sooner or later you will have winners.Thats how it works. Accept that before you have no players left!!

 

[chuchu59]

Okay, I am currently offered the following bonuses at Vegas Regal:

1/ a 333% unwithdrawable bonus with 44x WRs and 4 x bonus max cashout

2/ a 222% unwithdrawable bonus with 33x WRs and 10 x bonus max cashout.

Surely something is amiss here. For 1/ I deposit $100 and play with $433 and need to wager $19052 before cashing out a max of $1332 whereas for 2/ I deposit $100, play with $322 and need to only wager $10626 (slightly more than half of the previous WR) and can cash out a max of $2220. This is not very thoughtful with regards to the amount to be cashed out is it? Maybe the max cashout for 1 should also be 10x bonus.

 

[winbig]

Why even consider any bonus that has a maximum cashout tied to it? There's plenty of other casinos that have the same, or better, bonuses as these...although it wouldn't take much to find a much better offer.

 

[RobWin]

Why even consider any bonus that has a maximum cashout tied to it? There's plenty of other casinos that have the same, or better, bonuses as these...although it wouldn't take much to find a much better offer.

That is true, but there are not any others that have the unique games like "Scary Rich" and a few more that Rival has that some of us truly enjoy playing...

 

[winbig]

That is true, but there are not any others that have the unique games like "Scary Rich" and a few more that Rival has that some of us truly enjoy playing...

That is also true, but in this case, there's plenty of other Rival's that don't put a restriction on how much you can cash out, either

Or, maybe even *gasp* not take a bonus and be tied into any WR's?

 

[chuchu59]

I normally take bonuses when playing slots. If you play the 'Scary Rich' games without taking any bonuses you are likely to be crucified.

 

[Master1]

Does anyone know of any Rival that tells you your payout percentage, wagering etc. (not any Bonne Chance)

Just closed my Slotocash account as they refused to even tell me my spins, let alone my payout%. Wouldnt have been a problem if they had a decent game history like Cryptos Log Viewer.

So far all Rivals have been huge disappointments. I actually like some of the games but not the casinos.

First I would like to say hello to all of you here @Casinomeister!
I already joined last year, but this is my first post(hopefully not the last). I'm only reading here(I'm to shy/my english sucks I think). Oh, I forgot to say thank you all for the great infos. :notworthy

@spiderlegz
Maybe I didn't understand it, but you search for a Rival that shows game history/logs, right? As I have the same problems like some of the other people here with getting no promos(some where I deposit/some where I don't deposit), I searched for a new one (new for me). I find the "Absolute Slots" casino and registered there.
I was surprised, because after the registration I recognized that the casino's name is "Slot Power" (maybe they changed their name only). O.K. I played with their 10$-freebie and want to know how much I wagered(I had a winning streak) and I found a button in the cashier for the gamehistory. I can comprehend every single bet(how much wagered/how much paid) and there are details on which line it pays and even which symbol wins.

CU

P.S.
I hope I get my winnings from this freebie(first ever ND,where I met the WR). Have to make an initial deposit to verify my neteller account!

 

[Tengil]

First I would like to say hello to all of you here @Casinomeister!
I already joined last year, but this is my first post(hopefully not the last). I'm only reading here(I'm to shy/my english sucks I think). Oh, I forgot to say thank you all for the great infos. :notworthy

@spiderlegz
Maybe I didn't understand it, but you search for a Rival that shows game history/logs, right? As I have the same problems like some of the other people here with getting no promos(some where I deposit/some where I don't deposit), I searched for a new one (new for me). I find the "Absolute Slots" casino and registered there.
I was surprised, because after the registration I recognized that the casino's name is "Slot Power" (maybe they changed their name only). O.K. I played with their 10$-freebie and want to know how much I wagered(I had a winning streak) and I found a button in the cashier for the gamehistory. I can comprehend every single bet(how much wagered/how much paid) and there are details on which line it pays and even which symbol wins.

CU

P.S.
I hope I get my winnings from this freebie(first ever ND,where I met the WR). Have to make an initial deposit to verify my neteller account!

They all have their game history but its worthless. And they knew my payout percentage but refused to tell me. Why?

I dont know why they deliberately try to drive away their customers. I at least wont return. Never.

 

[chuchu59]

Probably they dont tell you the payout percentages because they have something to hide. I am trying to get my logs from all Rival casinos but all bar one have refused and stated that I can check them myself in the cashier. I am keeping my fingers crossed for the remaining one. Actually, I dont mind checking but the tens of thousands of spins you will be lucky to go one-tenth of the logs before you are logged out automatically by the software. It would be worse if you check the details of each spin/hand. You are unlikely to go through 1% of your total before being logged out.

I regularly play at Rivals and although there have been some big winners, they are far and few between. I also play table games at various Rivals and I can say for certain that after hundreds of hands played at each of them, the paigow poker and Baccarat games do give an impression that they are cheating and are vastly dissimilar to RTG or MG. I understand what bad streaks are but in table games they dont come with such consistency. Take paigow poker for example, each time the dealer's hand is revealed, there is at least a pair in the lower hand and an ace appears more than 70% of the time whereas I was dealt with so many poor low hands ie both cards not exceeding 10 I have lost count. And this has happened on many occasions at various Rivals. If the games were random, you should not encounter this constantly but the fact is it always happens. If they are willing to supply all game logs with the details explicitly shown I can show you what I mean but unfortunately they just wont do this. I dont mind tedious work so if the software does not automatically disable the cashier after 15-20 minutes, I am willing to spend hours to prove my point. Actually, thinking of it, why is the cashier disabled when you are clicking on the logs all the time. Why do they do this? They are making it difficult for you to retrieve the details of your logs. I can see no other reason for this.

If a Rival rep or Robrival himself is watching, I would appreciate a reply.

 

[Master1]

O.K. I didn't play such a long time. I was able to watch my whole history without been logged out but for sure it was longer than 15 mins. Perhaps it was nearly to the shutdown.

I wish they had a feature to get a summary of the logs or to make a print so I can watch on my own. It's a bit annoying to watch site by site.

@spiderwebz
Sorry, than I was wrong. Sometimes I had some real problems understanding the english language.

 

[clj7221]

I do not like the fact that these Rivals are all connected with the same customer service and everyone knows my business with each casino. I know slotto cash is seperate from them, but they are still in the same building and share information.Also, about me being cut off from any bonuses I was in mail with paradise8 and this is what she stated about bonuses or how to get them back. This really is crazy. I love the games on Rival but I wish they could make the casinos seperate from each other as microgaming does. This mail is crazy. So far, all my bonuses are still gone. Look what I have to do to get them back. It's a Joke.

" essentially the one promotion that is higher risk (for the casino) ..which is the 15% reloading promo is removed if a player is thought to be POTENTIALLY high risk. This doesn't mean that the player IS high risk, or is abusive at all ..it's just to protect the casino. When more is known about the players playing style the bonus is often brought back. Usually this only happens when players tend to cash out bonuses as soon as they meet wagering requirements over and over. This can be dangerous for the casino over time, esp if the player is claiming the reloading bonus on every deposit (thus removing this promo). It's not ideal, but it's favorable to bonus banning like more Rival's do. Other than this, promotions should be normal though, including weekly and monthly promos. I understand your position though, and by all means, play where you feel comfortable. I will always try and make your time enjoyable here though should you decide to play at Paradise 8 again "

Rival casinos have been very discouraging to play. I was enjoying them until I had a limit to cashing in. Hey I did not hit a jackpot but the limits of cashing in are ridiculous. Then after the win, I was denied bonuses in all of my Rivals.Not exactly a stable casino that I will continue to play. Hey Rival, people play to win and sooner or later you will have winners.Thats how it works. Accept that before you have no players left!!

 

[Pinababy69]

They don't pay out progressive wins in one lump sum, as any reputable casino should do. Progressive monies do not belong to the casino, they belong to the players. It is the players who fund the progressive jackpots, and those funds should be kept separate and should be paid out in full when a jackpot is won. No reason in the world a progressive should be paid in installments.

Seeing as Nicholas is quite active on the forum (which is appreciated).....is there any chance he could possibly address the Progressive Jackpots issue I raised in my previous post? Forget the other issues (lawsuit, bonuses, intermittent withdrawal delays and withdrawal limits, etc). I would just like to hear a plausible explanation, or any explanation, as to why progressive wins are not paid out in full at the time they are won. What is Rival doing with that money that is supposed to be "set aside" to pay these jackpots? Thanks.

I honestly don't have an answer as to why it isn't paid out in one lump sum, but I can say that I will contact Rival to make the suggestion that it would be nice to change, and point them to this thread. The bonuses I can change, but Rival software policy is out of my hands, the most I can do is suggest and draw attention to an issue.

Hi Nicolas,

Thanks very much for the reply, it really is appreciated. I realize it's not always an easy thing to take on tough questions.

If you could approach Rival and find out about the progressives, I would really appreciate it. I just can't come up with one single logical or valid reason why a Progressive shouldn't be paid in one lump sum. It's not money that's coming out of the casino's everyday "float" or coffers. It's money that has accrued from each spin of a slot, and that should be in a totally separate fund. It just makes no sense to me.

@ Pinababy69

Don't worry, I never felt you put me on the spot, if anything I did that. And I did, because you are asking a valid question that should be answered with a valid answer

As I said, I don't know why, but I will try and find out. I also agree that it should be paid in one lump sum, so I will be suggesting they change that. How much attention I receive, I don't know; after all, this is Rival policy, not the casino's policy which I can help get changed much more easily.

In light of the Rival progressive win yesterday, which I knew would come eventually....I'm bumping this thread. As you can see, the Rival rep (for Vegas Regal only), had said he would speak to Rival and "try" to get an answer re: the progressive issue. That was over three weeks ago, and I'm not even sure if he's posted since on the forum. Not just in this thread, but I mean at all.

I don't blame him personally, I'm sure he tried....just like John from ThisIsVegas before him tried to be active on the forum. But the only ones with the answers it seems are the higher ups....you know, the ones being sued for breach of contract.

So if any Rival reps read this....maybe now, someone would like to tackle the issue of progressive jackpots and tell us all what Rival does with this money, when it's not paid out to the winner(s)?

Anyone hear pins dropping?