Hi all,
I also signed up to the forum at the behest of Carlo since I am leading the team that deals more with the players on a daily basis.
On most occasions withdrawals are very speedy, meaning within 48 hrs, weekends may take a bit longer.
This all of course depends on whether we have all the documentation received and approved by the finance department.
All the people here are seasoned industry professionals and the CS staff have been very well trained and courteous so we welcome you to give us a try.
Thanks
David
Seasoned professionals have taken till 2011 to solve a problem from 2009 - not exactly what I would call "seasoned professionals".
We have seen other examples of the "professionalism" of Top Game customer care agents, indeed some have won Casinomeister awards for their somewhat unique contributions to customer care
Whilst many Top Game casinos claim to be independent, they all seem to read from the same script, with little or no deviation between the different casinos. This is only logical when one assumes that all the different casinos are obeying directives from the same owners and/or top managers.
Rival tried to pull the same trick, and have now been outed - it turns out that only FOUR of the many different Rival operators were really independent, and the same is probably true of Top Game.
Many Top Game casinos have come here to try and convince us that they are above the rest, and in the end they have been found out.
Only US players are likely to be tempted, but that is only because they don't have much of a choice now that Rival have pulled out along with all the Level 11 (Microgaming clone) casinos.
If you have solid investor backing, you should be able to afford a Kahnawake license, and you could still run all your back office operations from Costa Rica. A Kahnawake license would make a good deal of difference, since it would give players someone to complain to when things go wrong. I don't think writing a letter to the Costa Rican gambling regulator will do much good