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Rialto Casino & Rialto Affiliates representative

Discussion in 'Introduce yourself! (New Members)' started by carlo.s, May 3, 2011.

    May 3, 2011
  1. carlo.s

    carlo.s Dormant account

    Occupation:
    Affiliate Program Manager
    Location:
    CR
    Hi, my name is Carlo and I'm the program manager for Rialto Affiliates.

    I'm here to help and resolve any issues that anyone has with our Casino product. I don't manage the casino itself but I am here to help any of you who have issues at the casino as I have a direct ear to casino management.

    Hopefully you don't have problems but in the event you do, I'm here to help.
     
  2. May 3, 2011
  3. jod5413

    jod5413 Is That Better?

    Occupation:
    having a good time doing anything
    Location:
    somewhere on the planet
    Hi Carlo. :)

    It is nice to see casino and affiliate folks sign up to help players with any questions or issues. I do not know your casino or affiliate program but I am in the USA and would guess we are not allowed to play at Rialto Casino?
     
  4. May 3, 2011
  5. Brooklyn

    Brooklyn Dormant account

    Occupation:
    Mommy, Make-up Artist, Writer.
    Location:
    On the Hot Mess Express
    Rialto Casino is a TopGame Casino so yes, USA players are allowed. I wish I could find a TopGame that paid out in 24hrs or less, that was accredited and didn't have crappy CS. If you find one of those, let me know. :oops:

    On another note, enjoy the forum Carlos! I hope you and your casino do well, maybe you can get some of the issues settled on the forum with Rialto!
     
  6. May 3, 2011
  7. SlotsLover

    SlotsLover Senior Member PABnorogue PABnononaccred3 MM PABinit PABaccred

    Occupation:
    teacher
    Location:
    California
    surely you are joking

    I would be THRILLED to find a topgame that paid in 24 DAYS, let alone 24 hours. Find me one that pays, if at all, within two months and I'll be playing tomorrow!
     
    1 person likes this.
  8. May 4, 2011
  9. carlo.s

    carlo.s Dormant account

    Occupation:
    Affiliate Program Manager
    Location:
    CR
    Thanks for the welcome.

    Bear in mind not all casinos that are Top Game are the same, just as not all RTG/Rival/Microgaming/Playtech/Crytologic casinos are. Some are better than others, unless operated by the same company, most are different.

    I'm not here to publicise the casino or endorse it, just to help fix any issues that players have here at Rialto.

    Payouts are an interesting topic as most casinos either quickly payout, slowly payout, pay partial payouts or don't payout at all. Sometimes processor problems occur but for the most part we do our best to honor a payout and get it to the player ASAP.

    Anyway, thanks again for the welcome and be lucky and have fun at the casino of your choice.
     
  10. May 4, 2011
  11. GamblersDen

    GamblersDen Dormant account webby

    Occupation:
    Webmaster, Internet Marketing
    Location:
    Cyprus
    Hi Carlo - welcome to the forums. :thumbsup:

    I've actually always liked the TG software but share my fellow gamblers' sentiments towards the lack of a decent TG casino... Payout time for TG casinos are known to be atrocious and you very deftly avoided giving specific information about Rialto Casino specifically ;)... Can you give us some more information about what your average payout times are? I for one would be happy to play at a TG casino if it wasn't such a headache to withdraw winnings.
     
  12. May 4, 2011
  13. Rialto Rep

    Rialto Rep Dormant account

    Occupation:
    Casino Manager
    Location:
    CR
    Rialto Casino & Rialto Affiliates representatives

    Hi all,

    I also signed up to the forum at the behest of Carlo since I am leading the team that deals more with the players on a daily basis.

    On most occasions withdrawals are very speedy, meaning within 48 hrs, weekends may take a bit longer.
    This all of course depends on whether we have all the documentation received and approved by the finance department.

    All the people here are seasoned industry professionals and the CS staff have been very well trained and courteous so we welcome you to give us a try.

    Thanks

    David
     
  14. May 4, 2011
  15. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Seasoned professionals have taken till 2011 to solve a problem from 2009 - not exactly what I would call "seasoned professionals".

    We have seen other examples of the "professionalism" of Top Game customer care agents, indeed some have won Casinomeister awards for their somewhat unique contributions to customer care:rolleyes:

    Whilst many Top Game casinos claim to be independent, they all seem to read from the same script, with little or no deviation between the different casinos. This is only logical when one assumes that all the different casinos are obeying directives from the same owners and/or top managers.

    Rival tried to pull the same trick, and have now been outed - it turns out that only FOUR of the many different Rival operators were really independent, and the same is probably true of Top Game.

    Many Top Game casinos have come here to try and convince us that they are above the rest, and in the end they have been found out.

    Only US players are likely to be tempted, but that is only because they don't have much of a choice now that Rival have pulled out along with all the Level 11 (Microgaming clone) casinos.

    If you have solid investor backing, you should be able to afford a Kahnawake license, and you could still run all your back office operations from Costa Rica. A Kahnawake license would make a good deal of difference, since it would give players someone to complain to when things go wrong. I don't think writing a letter to the Costa Rican gambling regulator will do much good:rolleyes:
     
  16. May 4, 2011
  17. Rialto Rep

    Rialto Rep Dormant account

    Occupation:
    Casino Manager
    Location:
    CR
    Hi vinylweatherman

    The problem hadn't surfaced again for 2 years and was another isolated incident which we seem to have cleared up quite promptly.

    There are no directives from TopGame as to how we operate at all.
    We know how to run casinos and we do it honestly and professionally.

    We have no relationships with any other TopGame casinos and we welcome any challenges to prove we are a reputable casino.

    I have already asked the operations manager to look into your suggestion of getting a Kahnawake license.

    Thanks

    David
     
    Last edited: May 4, 2011
  18. May 5, 2011
  19. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom

    This alone (should you get it) will be evidence that you are not "just another Top Game clip joint".

    Now that you have made yourself known here, you may find yourselves under greater scrutiny than the other Top Game casinos, most of which have already been written off as "clip joints".

    You can now ask Bryan (the site owner) to make you the official rep, and have you listed as the contact for player issues. How you then deal with any issues will be used to inform members how you differ from the unruly crowd that is Top Game. It will be helpful to your casino's credibility to cooperate with Max if any of your players decide to use their "one free shot" PAB at your casino.
     
  20. May 5, 2011
  21. Rialto Rep

    Rialto Rep Dormant account

    Occupation:
    Casino Manager
    Location:
    CR
    Hi vinylweatherman

    We really do appreciate your advice on this and we intend to do our best to live up to any expectations of how an online casino should be run.

    Thanks

    David
     
  22. May 5, 2011
  23. SlotsLover

    SlotsLover Senior Member PABnorogue PABnononaccred3 MM PABinit PABaccred

    Occupation:
    teacher
    Location:
    California
    give it a try

    I had downloaded rialto a while ago but didn't play based on collection problems and delays that I had with other top game casinos. However, based on this thread (and the other thread relating to rialto), I am going to give them a shot and play them as soon as possible.

    I'll let everyone know what happens.
     
  24. May 5, 2011
  25. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Don't expect assistance or sympathy if it all goes pear shaped.

    Top Game casinos have a shocking track record and I'm yet to see any evidence to the contrary.
     
  26. May 5, 2011
  27. Rialto Rep

    Rialto Rep Dormant account

    Occupation:
    Casino Manager
    Location:
    CR
    Hi Nifty29

    Track records are there to be broken.
    In the past nearly all other softwares have had bad reputations due to their casino operators.
    I don't want to mention names but one software provider in particular used to be the most loathed of all until a few operators broke the mould and have since been accredited here, so things can and do change.
    It is obviously sensible to be wary due to past issues but we welcome people to try us so we can prove we are not like others and we can break the mould too.

    SlotsLover, I hope we live up to your expectations and you enjoy playing with us.

    Thanks

    David
     
  28. May 5, 2011
  29. SlotsLover

    SlotsLover Senior Member PABnorogue PABnononaccred3 MM PABinit PABaccred

    Occupation:
    teacher
    Location:
    California
    I'm a big boy

    I understand. I certainly won't expect sympathy. I'll just let everyone know what happens if I get a cashout. I figure I can only get burned once, but if it works out, I'll have a fun topgame to play with. What can I say, I'm the trusting type :)
     
  30. May 12, 2011
  31. SlotsLover

    SlotsLover Senior Member PABnorogue PABnononaccred3 MM PABinit PABaccred

    Occupation:
    teacher
    Location:
    California
    Great service and swift payment

    Hi all,

    I just have to report that Rialto casino has given me great service and has paid my withdrawal in LESS THAN 24 hours and APPROVED my documents in similar time. The chat was extremely helpful as well. The cashier emailed me a number of times, telling me when the docs were received/approved and even reminding me that I had not yet withdrawn.

    Major KUDOS to Rialto casino.

    BTW, I had deposited between $50 and $100 a number of times, got the intro bonuses and cashed out around $800. The payment was made to my QT account.
     
  32. May 12, 2011
  33. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    hi good to at least some people are still testing the waters instead of going into one, good stuff thx for update
     
  34. Nov 30, 2011
  35. Debbie

    Debbie Dormant account

    Occupation:
    RN
    Location:
    Tallahassee, Florida, USA
    Rialto Complaint

    Carlos,
    Please read my complaint re: Rialto. I have not been paid in months.
    Debbie
     
  36. Nov 30, 2011
  37. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Debbie, you might be best by PMing (private messaging) Rialto Rep. Click on his name and pick Private Message. Include your account details and full name so he can look into it for you.

    Let us know if you get paid.
     
  38. Nov 30, 2011
  39. Rialto Rep

    Rialto Rep Dormant account

    Occupation:
    Casino Manager
    Location:
    CR
    Player has been PMd

    Thanks
     
    1 person likes this.

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