New Casino Rep Hello from BC.GAME – Official Representative

[maxd]

The only cases I am aware of and have influence on are the ones that are filed here at Casinomeister via our PAB system. As I’ve said, they’re working through the cold cases and, of course, will be expected to handle any new cases that we receive.

It is my view that anything outside of that is beyond my control. Since I don’t have insight into the behind-the-scenes stuff such is not likely to be taken into account in our decisions for or against this casino.

 

[SYPlayer95]

I'm sure they're resolving cases, but that doesn't fix the fact that there are as many, if not a lot more, very serious cases where they stopped answering once they got called out. You can unlock stuck deposits, fix a payout not going through, but if then you scam people with very intricate schemes like fake responsible gaming, fake wager-based leaderboards, technical glitches and god knows what other things, it doesn't really clean your reputation.

Totally agree. So why don't you do a PAB here and get Max to look into it.

If you have been shafted, let Max see exactly what the crack is.

 

[oant]

Totally agree. So why don't you do a PAB here and get Max to look into it.

If you have been shafted, let Max see exactly what the crack is.

If @maxd believes it may be effective. I'm not sure but I believe I read a PAB rule that said if a complaint was already ruled by another service it may influence whether PAB here would be useful or not. My issue was closed on CG against this casino because they stopped answering after the agent there called them out multiple times.

 

[maxd]

It’s a special case because BCGame is effectively on probation here at CM, so I’d say “go for it!”
If BCGame fails to respond satisfactorily then they’ll either have to answer for that or have their current efforts here come to naught.

 

[maxd]

If @maxd believes it may be effective. ...

It seems to me you have been a little disingenuous here. You failed to mention that we’ve already seen this case, and closed it because you were making threats against the casino. And now you’ve been using this thread to further pursue that agenda.

Ok, what we will do is pursue this specific case for you to its conclusion, but this is your last PAB at Casinomeister: we don’t appreciate people ignoring the rules, distorting circumstances to suit their purposes, etc.

For the time being your posting rights here on Casinomeister are suspended: anything you do post will be discarded without further comment or explanation. What we decide to do beyond that depends on what comes to light in your PAB.

Later: just to be clear, oant can and is still posting in his PAB. That conversation is ongoing.

 

[SYPlayer95]

There's your chance @oant
Let it run it's course see what happens.

 

[bonypantera]

So here is an update...

@BcgameGlobal got back to me with a compensation reward that was satisfactory. However, right after collecting the reward, I resumed playing my favorite slot game, and the exact same rollback occurred again, automatically deducting most of the compensated funds from my balance.

So basically, I was happy for just a couple of minutes before having to go through the exact same disappointment all over again.

I have already reported this new issue back with all the necessary screenshots. Hopefully, this will be resolved finally and I will be re-compensated. Obviously, it looks like they are genuinely trying to resolve it, which I appreciate.