Responsible gaming, account perm lockup cracked

[PankkiRikki]

There was recently a video mentioning people like the OP from Casinomeister - SE'd people losing with duplicate or reopened accounts then using SE as a way to retrieve losses if they didn't win.

Your loss is a result of your problem. You were so desperate to gamble you cajoled a casino into lifting your exclusion - then predictably gambled until you bust. To refund you is the worst thing they could do - you need to feel the pain of this loss and hopefully it will sting you into being more controlled and responsible in future. Sorry if it sounds harsh, but if you got it back you'd only spunk it elsewhere.

As i told i have been asking to close and re-opening my account with many casinos.Only this case there was word permanent and the terms also gave that idea that u cannot access your account anymore ever after such call, since it its listed in the responsible gaming section of the terms.(and they did not let me re-open it 2 times) Maybe there was an new live chat agent that did not do hi/shes research. I have no problems swallowing my losses, and I've had them allot over the years.( As well big wins) If i do loose great amount of money, sometimes ask live chat to throw in some free spins to ease the '' pain'' and most cases they do credit some. I don't go crying back my losses.

 

[Tirilej]

As i told i have been asking to close and re-opening my account with many casinos.Only this case there was word permanent and the terms also gave that idea that u cannot access your account anymore ever after such call, since it its listed in the responsible gaming section of the terms.(and they did not let me re-open it 2 times) Maybe there was an new live chat agent that did not do hi/shes research. I have no problems swallowing my losses, and I've had them allot over the years.( As well big wins) If i do loose great amount of money, sometimes ask live chat to throw in some free spins to ease the '' pain'' and most cases they do credit some. I don't go crying back my losses.

What did you give them for reasons to open the account again then?
What did you say, because it can not have been the truth about why you once closed it?

That would come up in a PAB. They would show all chat sessions and emails. Maybe you don't want that to come up.

 

[dunover]

As i told i have been asking to close and re-opening my account with many casinos.Only this case there was word permanent and the terms also gave that idea that u cannot access your account anymore ever after such call, since it its listed in the responsible gaming section of the terms.(and they did not let me re-open it 2 times) Maybe there was an new live chat agent that did not do hi/shes research. I have no problems swallowing my losses, and I've had them allot over the years.( As well big wins) If i do loose great amount of money, sometimes ask live chat to throw in some free spins to ease the '' pain'' and most cases they do credit some. I don't go crying back my losses.

Well if you knew beforehand the CS agent shouldn't be re-opening the account, why were you pestering her/him to do so???

I can only assume to catch her/him out for purposes I will not speculate upon.

I really can't see what you are hoping to achieve here. You can 'swallow your losses'. Really?

I think you should go away, take a step back and think about how all this sounds. To me it's exactly a word you have used - crying.

 

[PankkiRikki]

Say what you say.

 

[spintee]

For what it is worth, I personally think if you ask a casino to permanently close account than it should be just that, Like I said before, none of the casino business if you want to close account, Let it be annoyed as not winning, rubbish promos or addicted,


It does seem that casino seems to pick and chose how they deal with this, Such as voied wins or return money, This is a post from the BBF thread,
Just because people may think the OP does not deserve money back or it was there fault does not by pass the rules,

They are quick enough to take money and not say any think but as soon as you win than they use the excuse
_________________________________________________________________________
Here's an extract from CC's communication to the player:

''As you know, Casino*** provides its online gambling products and services under the aegis of a Maltese online gambling license, and as such it is required to closely follow the Maltese applicable legislation, as well as the regulator's policies. These forbid us from paying winnings to a person that has self-excluded himself / herself from the ability to receive online products and services with other online gambling websites operating under the same online gambling license, as paying such winnings to the self-excluded person beats the purpose of self-exclusion and could only increase the danger and damage caused to this person. Indeed, to that effect, had you lost money with Casino***, such losses would not have been maintained, and you would have received back all of your deposit – in the same manner as in the current case.

 

[paul7388]

For what it is worth, I personally think if you ask a casino to permanently close account than it should be just that, Like I said before, none of the casino business if you want to close account, Let it be annoyed as not winning, rubbish promos or addicted,


It does seem that casino seems to pick and chose how they deal with this, Such as voied wins or return money, This is a post from the BBF thread,
Just because people may think the OP does not deserve money back or it was there fault does not by pass the rules,

They are quick enough to take money and not say any think but as soon as you win than they use the excuse
_________________________________________________________________________
Here's an extract from CC's communication to the player:

''As you know, Casino*** provides its online gambling products and services under the aegis of a Maltese online gambling license, and as such it is required to closely follow the Maltese applicable legislation, as well as the regulator's policies. These forbid us from paying winnings to a person that has self-excluded himself / herself from the ability to receive online products and services with other online gambling websites operating under the same online gambling license, as paying such winnings to the self-excluded person beats the purpose of self-exclusion and could only increase the danger and damage caused to this person. Indeed, to that effect, had you lost money with Casino***, such losses would not have been maintained, and you would have received back all of your deposit – in the same manner as in the current case.

Think that was from a player that played at a casino from a group they were self excluded from but managed to open an account or something like that and they had also said about gambling problems.

Totally different from the OPs case where the casino shut his account after he asked even tho he never bothered to even finish his chat session and never mentioned gambling problems. A casino is in a difficult position as it is a business. If a player tells them they want their account permanently shut the casino will shut it. If a player keeps going back to them trying to get it reopen as they made a mistake then as long as there is no reason to think the player is a problem gambler then they will probably reopen it.

Its the same with any business. If I went to my bank and told them the service stunk and I wanted my account closed and I never want to bank with them again they would close my account. If I went back a few years later and asked to open an account again they would open one no problem. Casinos are just like any other business and as long as they aren't encouraging problem gamblers then their really is no harm reopening someones account when they ask for it.

 

[JackTenOff]

Its the same with any business. If I went to my bank and told them the service stunk and I wanted my account closed and I never want to bank with them again they would close my account. If I went back a few years later and asked to open an account again they would open one no problem. Casinos are just like any other business and as long as they aren't encouraging problem gamblers then their really is no harm reopening someones account when they ask for it.

Apart from the fact a casino isn't like any other business, it's a business where a customer can throw away their life savings in one bad session if they have the addiction.
Once a casino account is closed due to problem gambling it should never ever under any circumstance be reopened and most reputable site do this.

 

[slotplayer]

my friend forget about the refunds and concentrate on yourself and your well being.

 

[cncas123]

Apart from the fact a casino isn't like any other business, it's a business where a customer can throw away their life savings in one bad session if they have the addiction.
Once a casino account is closed due to problem gambling it should never ever under any circumstance be reopened and most reputable site do this.

From reading the thread, I think the issue is that the OP never asked for the account to be closed permanently for a gambling problem, and this is the crux if the matter. I agree that the account shouldnt have been reopened but I dont think that most CS staff are properly trained in how to handle this.

 

[paul7388]

Apart from the fact a casino isn't like any other business, it's a business where a customer can throw away their life savings in one bad session if they have the addiction.
Once a casino account is closed due to problem gambling it should never ever under any circumstance be reopened and most reputable site do this.

Totally agree with you that if an account is closed due to problem gambling it should never be reopened. But in this case there was no mention of problem gambling. The OP had closed his account and then wanted it reopened. As he never once mentioned to the casino he had a gambling problem they reopened it. If he had told them he was a problem gambler then the casino would be wrong reopening his account. But that wasn't the case this time.

 

[spintee]

I did not know there was a law to tell any person you had a problem, Its not up to the casino to 2nd guess and if want account closed permanent than it should be,

It has been pointed out before that casino does not no if you have a problem or just want a rest, Well if you wanted a rest than you say close account for x amount of weeks, Permanent should be just that,

Im a glad now that alot of casinos are getting there act together (not that this matters to me) but give you an option to exclude your self,

 

[Captain Chaos]

I did not know there was a law to tell any person you had a problem, Its not up to the casino to 2nd guess and if want account closed permanent than it should be,

It has been pointed out before that casino does not no if you have a problem or just want a rest, Well if you wanted a rest than you say close account for x amount of weeks, Permanent should be just that,

Im a glad now that alot of casinos are getting there act together (not that this matters to me) but give you an option to exclude your self,

There is no law in saying why you want the account closed. But like any problem, help will only be given to those who ask for it. It's all very well saying I want my account closed. But if that's all you say to the casino then they have nothing to go on as to why. So if you then go back and say can you reopen it, of course they are going to say it's not a problem. You haven't told them you have a gambling problem and need help! They are businesses. With regular employees. Not psychics.