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Responsible gaming, account perm lockup cracked

Discussion in 'Casino Complaints - Non-Bonus Issues' started by PankkiRikki, Mar 8, 2015.

    Mar 8, 2015
  1. PankkiRikki

    PankkiRikki Full Member

    Occupation:
    Marketing
    Location:
    Fin
    Id like to hear from you fellow members of the forum from a situation that goes pretty much like this..

    So i asked a casino to permanently to close my account(reason was gambling problem) i did not clarify this in the live chat just rushed away after i asked them to do this(I wanna close my account permanently, just do it)
    of course they did honor this request and the account was locked for good. I did try to re-open my account few times over the time but was denied due this term
    (You may at your discretion choose to limit you ability to access your Account (log in) for indefinite time in which your account will not be accessible again)

    As i was running low with good casinos i managed to get the account re-opened after long period of time was surpassed. Deposited few times and lost it all. Logged out and cursed them for opening account on my mind. After a week from the deposits a fellow gambler told me i should complain to the casino and demand the account for lockup again and the deposits paid back. If i had won huge amount of cash, would have they come and say '' You were not justifiable to play here as you asked for permanent closure'' and voided the winnings. Who knows..

    Now i don't need no lecture about how it was my fault , you asked it blah blah. When you are at your lowest point on gambling problem you don't just care. You have to go spin some slots no matter what.

    Do you think the casino should refund deposits or not?

    This casino has good reputation and they are accredited here.
     
  2. Mar 8, 2015
  3. miso

    miso Meister Member MM

    Occupation:
    accountant
    Location:
    Ireland
    Since you didn't mention gambling problem, then you are not getting a refund. Even if you mentioned you had issues and locked your account for a specific time period, then during reopening after, lets say 2 years, the first question would be "do you still have a gambling problem?". When you answer no, then again, no refund, I'm afraid. This is a slippery slope by the way, if you want to continue gambling and have in under control, then chargebacks will eventually get you blacklisted.
     
    3 people like this.
  4. Mar 8, 2015
  5. Tirilej

    Tirilej On a Break

    Occupation:
    Breathing
    Location:
    Sweden
    Absolutely not!

    If you really had been serious and wanted to quit forever you would have told them that you had problems.
    If you close your account permanently most casinos have the rule that you can open it again after 1 year, while others never will let you open it again.
    It's different but it should say something about it in their rules.
     
    1 person likes this.
  6. Mar 8, 2015
  7. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    Personally I think its time people stopped blaming casinos for everything and took responsibility for there own actions.

    If you had told them it was because of gambling problems then I think they would be wrong to reopen account. But as you never even bothered to finish your live chat session and left it the casino closed your account. After a good length of time they have now reopened it after you asking. People may think that's wrong but personally I think its okay that they reopened your account.

    As it wasn't due to gambling problems then casinos often get people that in a bad mood close accounts only to regret it and try to reopen them later. Maybe if you had expressed the fact you never wanted it open again instead of leaving chat in a middle of a session without stating any reasons they wouldn't have reopened it.

    But im guessing you deposited, lost and now want your deposits back so this is a good excuse. Yet if you won im sure you would happily have withdrew then lost it somewhere else.

    You have already stated you have a gambing problem which seems clearly obvious. It worries me when I see someone with a problem saying they are running out of good casinos so try to get accounts unlocked. I really think you should be trying to get help with your gambling problems instead of trying to blame a casino as you have lost again.
     
    5 people like this.
  8. Mar 8, 2015
  9. PankkiRikki

    PankkiRikki Full Member

    Occupation:
    Marketing
    Location:
    Fin
    I've never cried to a casino(s) any of my losses, i have taken them like a man. i know whats the case of gambling, you win and you loose.

    The only reason this came to my mind was due the fact that NONE of other casinos has never ever opened my account after asking perm closure, either with or without adding the issue of gambling problem. And after the seed was implanted on my mind by fellow gambler, i started to think, hmm maybe they should refund the deposits.

    Btw the amount of the deposits were talking about here is small. So i think this is more about the principal than money
     
  10. Mar 8, 2015
  11. Gaz237

    Gaz237 Senior Member MM

    Occupation:
    Retired
    Location:
    chelmsford UK
    No Way

    No way on earth should you be refunded.

    Even if they did give you your money back. I'm 100% certain you would lose it at another casino on the same day.

    You obviously have a serious gambling problem.

    I suggest you seek help with that, rather than looking for refunds.
     
  12. Mar 8, 2015
  13. PankkiRikki

    PankkiRikki Full Member

    Occupation:
    Marketing
    Location:
    Fin
    Why shouldn't i just play my bank account to zero instead of waiting refund that's only fracture of the total income per month. You see people breaking mistakenly 1 small term of the casino and your winnings are voided for example. If the casino does it that's okay?
     
  14. Mar 8, 2015
  15. Tirilej

    Tirilej On a Break

    Occupation:
    Breathing
    Location:
    Sweden
    We don't know what casino it is about. You didn't read my post I assume?

    Many casinos are opening accounts again after a certain time. We don't know what the rules says in this particular casino.
    Have you read them?
     
  16. Mar 8, 2015
  17. miso

    miso Meister Member MM

    Occupation:
    accountant
    Location:
    Ireland
    The problem is, they didn't break any rule or preyed on your weakness, since you never mentioned gambling problem. People close their accounts for a variety of reasons.
     
  18. Mar 8, 2015
  19. Captain Chaos

    Captain Chaos Senior Member webby

    Occupation:
    Train Guard
    Location:
    United Kingdom
    Certainly not. I'd imagine casinos are much more careful these days given the amount of past player fraud regarding such closed accounts (specifically, the scenario the OP has stated here).

    Ultimately, you have failed to disclose the full nature of your reason for closure. So what do you expect the casino to do? I closed an account due to migration to Spin Casino a few months back because I didn't like the terms. Would it be acceptable for me to then reopen this account, blow away £2k on IR hoping for a monster hit or something and then claiming they shouldn't have reopened the account as I asked for permanent closure due to a gambling problem? Of course not! There are many reasons why people request closures. It doesn't automatically mean a gambling issue. The casino is not psychic.

    If you genuinely have issues, tell them. Be straight with them and they should do what is necessary to help you. But problem or not, the casino have done nothing wrong, you never told them the real reason. If things are that bad that you need to resort to telling them this in order to try and get your money back, do yourself a favour. Tell all your casinos you are with you have a problem and quit, now. Because if it's that bad, it's a slippery slope from here.
     
  20. Mar 8, 2015
  21. PankkiRikki

    PankkiRikki Full Member

    Occupation:
    Marketing
    Location:
    Fin
    The idea of the refunds was not my idea on the first place, other wise over the years i would have been ''crying'' refunding's several times
    And what it comes to my gambling, yes i am addicted, sometimes it goes way over the hill, sometimes not.

    and as i quoted on my opening post the term 8.4. You may at your discretion choose to limit you ability to access your Account (log in) for indefinite time in which your account will not be accessible again and your remaining funds are transferred back to your bank account. was broken on this case??. I have been once voided just under 1.2k winnings because i accidentally pressed the max bet button for one round, and did not even win anything on it breaking their bonus rules. No mercy whatsoever from the casino. Learned a lesson there to not use higher coin sizes, instead go for the bet levels

    obliviously it be great to get refund and once be on the other size of these cases. Most likely not going to happen, but why not give it a shot?:what:
     
  22. Mar 8, 2015
  23. PankkiRikki

    PankkiRikki Full Member

    Occupation:
    Marketing
    Location:
    Fin
    The amount was actually 120€ did you read any of the other posts? There might be players like these trying pull that kinda of a trick but not me.
     
  24. Mar 8, 2015
  25. Captain Chaos

    Captain Chaos Senior Member webby

    Occupation:
    Train Guard
    Location:
    United Kingdom
    But they haven't breached the term, have they? You have chosen to permanently/indefinitely close your account. You then requested the account to be reopened. Which meant you'd changed your mind and at the casinos discretion they have reopened it. Why? Because they have no doubt done a check of the account and because no mention of a gambling issue was made, they have no reason to suspect there is a problem, do they? Maybe if you were honest with them in the first place this wouldn't have happened?

    With regards to breaching bonus terms. Sorry to hear that. It happens though. That still doesn't justify trying to stiff the casino though.

    The £2k figure was just a figure I used for my 'scenario'. The amount isn't relevant. £10. £100,000. It's not relevant. It's still money all the same. If you're not trying to pull that trick, then why are you contemplating doing this?
     
    1 person likes this.
  26. Mar 8, 2015
  27. PankkiRikki

    PankkiRikki Full Member

    Occupation:
    Marketing
    Location:
    Fin
    To me, it is a term breaker if the term states not accessible again, that should mean it. Totally different scenario if i was just said please close my account which then can be reopened after 7 days of the request. I was denied couple of times to re-open the account as they said you asked permanent , we cannot open it. What changed? Certainly not their terms? There are no mention of any kinda time period which after you can ask your account to be opened again.

    Why? If i violate the rules i will suffer the consequences, if the casino does, i certainly like to make them do that also.
     
  28. Mar 8, 2015
  29. Captain Chaos

    Captain Chaos Senior Member webby

    Occupation:
    Train Guard
    Location:
    United Kingdom
    Having done a quick Google the only Casino that matches that term is Casino Saga. I shall message the Rep here and bring this thread to their attention. I fail to see how they have breached their terms. You would not be able to log in for an indefinite period. It doesn't mean you will be unable to reopen the account at the casinos discretion depending upon reasons for closure etc. I shall inform the Rep of this thread and hopefully they can assist you further.
     
  30. Mar 8, 2015
  31. PankkiRikki

    PankkiRikki Full Member

    Occupation:
    Marketing
    Location:
    Fin
    Based on these reactions iv'e have to have a talk with the dude that came up with the idea in the first place (to tell him his idea seems to suck) , since clearly the casino have not done anything wrong as far you guys are concerned. This is why i wanted some other opinions since he had me convinced that the casino has been breaking the responsible gaming section terms. And have to say i really started to think they did.

    Shall i just drop it here, maybe.
     
  32. Mar 8, 2015
  33. PankkiRikki

    PankkiRikki Full Member

    Occupation:
    Marketing
    Location:
    Fin
    This not casino saga. i have already had a chat with the casinos rep. And i don't see any reason to come up with the name of the casino, since this is more of an ''whats your opinion'' than a complaint.

    And if none of you guys so far don't think any terms have been broken then fine by me.
     
  34. Mar 8, 2015
  35. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    No way should the casino even consider refunding your deposits. Im amazed your even asking the question! You self excluded. The exclusion period ended or requested your account to be open again. They followed the terms. You deposited and you lost. Man up to the loss and stop whining. Its nothing to do with principles you are just wanting to get your money back that you gambled. If you have a gambling problem then don't focus on what is gone what is lost. You focus on today and the next day on how you can manage your addiction.

    If you had hit big I highly doubt you would come here asking if you should withdraw because of the "principle" of the matter and no doubt yes the casino would have paid you out. We are all ultimately responsible for our own actions. We choose either to gamble or not to gamble. The casinos just give us the option to if we want. And most of the acred list have robust responsible gambling policy's in place. The rest is up to the individual. I side with the casino on this one 100%
     
  36. Mar 8, 2015
  37. Captain Chaos

    Captain Chaos Senior Member webby

    Occupation:
    Train Guard
    Location:
    United Kingdom
    Really? How strange. It matched word for word...

    That's up to you. If I was thinking of trying to get my money back from a casino for not telling them I had a gambling problem then I'd be reluctant to name them as well... Just my opinion of course!

    EDIT: Just remembered there is another casino similar to Casino Saga. They have the same terms and this term is also there word for word. So it must be Casumo then.
     
  38. Mar 8, 2015
  39. PankkiRikki

    PankkiRikki Full Member

    Occupation:
    Marketing
    Location:
    Fin
    Word permanent does not any exclusion period, it means forever. They did follow up they terms for denying my account re-opening requests two times. And asking your opinion, when has it become ''whining'' Also suggest for some closer attention for the other posts as i clearly said this is not just about the money.
     
    Last edited: Mar 8, 2015

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