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[RESOLVED] no live help and no phone number

Discussion in 'Casino Complaints - Non-Bonus Issues' started by gambler777, Jan 17, 2008.

    Jan 17, 2008
  1. gambler777

    gambler777 Experienced Member PABaccred

    Occupation:
    paraprofessional
    Location:
    USA
    I have been playing at Inetbet for about 4 months,,, only go to sites recommended by casinomeister after one bad experience.. This is my first post and I only play at Inetbet and Casinoworld,, very occasionally at Riverbelle. All have live help and phone support except Inetbet. I have tried both ways of contact that they have,,, have waited 2 and 1/2 hours already and have received no reply. I cannot connect to the casino and since they have my funds,,, I have spent 3 hours twiddling my thumbs and sending emails.. which I have received no replies to. This is a bad experience and it makes me think again,, do I really want to play here??? I have contacted Emily Hanson,, but since she did not reply the first time I had a problem,, then it is doubtful she will now... so decided to post..What do you think players,,, should there be live help or at least a phone number that someone answers.. if there is a site issue how else can you find out?? thanks for any comments or replies...
     
  2. Jan 17, 2008
  3. iNetBet Promos

    iNetBet Promos Accredited Casino Representative

    Occupation:
    Manager
    Location:
    United Kingdom
    Hi Gambler777,
    We had some unexpected server issues in the past few hours.
    These have now been resolved. Please see my PM to you.
    Best Regards
    iNetBet Promos
     
    1 person likes this.
  4. Jan 17, 2008
  5. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Thanks for letting us know what the problem was.
     
  6. Jan 17, 2008
  7. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    Seems to be a common and recurring complaint. With everything else Inetbet has going for it, you have to wonder if maybe they would have recieved an award this year if they were more accessible at all times.

    When they aren't having server problems (which stick out like a sore thumb because its the only avenue of communication) they answer immediately, cordially, informedly, and fairly in every experience I've had.

    This particular instance may be resolved, but the issue is ongoing and has come up no less than half a dozen times in complaint threads this year.
     
    1 person likes this.
  8. Jan 18, 2008
  9. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    This is a crucial issue, having no back up whatsoever is a bad business plan. There have been occasions where server issues have gone on at online sites for some length of time. With Email down, there is no way for ANY COMMUNICATION WHATSOEVER between the casino and players. This vacuum leads to the rapid spread of rumour, and the most common one that starts is one of the casino having gone bust, or done a runner with the money. Reputable casinos are NOT immune to this, because in the past this has indeed happened to reputable casinos.
    XXLClub have recently had a 3 MONTH problem, with limited communication. Here players could get some feedback through phone support. If a casino with only Email support had a similar length of outage, the damage would be irreperable due to the complete inability of players to contact support and get a very simple answer to a very simple question, "what is going on?"
     
    3 people like this.

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