[RESOLVED] no live help and no phone number

gambler777

Full Member
PABaccred
Joined
Dec 26, 2007
Location
USA
I have been playing at Inetbet for about 4 months,,, only go to sites recommended by casinomeister after one bad experience.. This is my first post and I only play at Inetbet and Casinoworld,, very occasionally at Riverbelle. All have live help and phone support except Inetbet. I have tried both ways of contact that they have,,, have waited 2 and 1/2 hours already and have received no reply. I cannot connect to the casino and since they have my funds,,, I have spent 3 hours twiddling my thumbs and sending emails.. which I have received no replies to. This is a bad experience and it makes me think again,, do I really want to play here??? I have contacted Emily Hanson,, but since she did not reply the first time I had a problem,, then it is doubtful she will now... so decided to post..What do you think players,,, should there be live help or at least a phone number that someone answers.. if there is a site issue how else can you find out?? thanks for any comments or replies...
 

lojo

Banned User - repetitive violations of <a href="ht
Joined
Jan 18, 2007
Location
USA
I have been playing at Inetbet for about 4 months,,, only go to sites recommended by casinomeister after one bad experience.. This is my first post and I only play at Inetbet and Casinoworld,, very occasionally at Riverbelle. All have live help and phone support except Inetbet. I have tried both ways of contact that they have,,, have waited 2 and 1/2 hours already and have received no reply. I cannot connect to the casino and since they have my funds,,, I have spent 3 hours twiddling my thumbs and sending emails.. which I have received no replies to. This is a bad experience and it makes me think again,, do I really want to play here??? I have contacted Emily Hanson,, but since she did not reply the first time I had a problem,, then it is doubtful she will now... so decided to post..What do you think players,,, should there be live help or at least a phone number that someone answers.. if there is a site issue how else can you find out?? thanks for any comments or replies...
Seems to be a common and recurring complaint. With everything else Inetbet has going for it, you have to wonder if maybe they would have recieved an award this year if they were more accessible at all times.

When they aren't having server problems (which stick out like a sore thumb because its the only avenue of communication) they answer immediately, cordially, informedly, and fairly in every experience I've had.

This particular instance may be resolved, but the issue is ongoing and has come up no less than half a dozen times in complaint threads this year.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Seems to be a common and recurring complaint. With everything else Inetbet has going for it, you have to wonder if maybe they would have recieved an award this year if they were more accessible at all times.

When they aren't having server problems (which stick out like a sore thumb because its the only avenue of communication) they answer immediately, cordially, informedly, and fairly in every experience I've had.

This particular instance may be resolved, but the issue is ongoing and has come up no less than half a dozen times in complaint threads this year.
This is a crucial issue, having no back up whatsoever is a bad business plan. There have been occasions where server issues have gone on at online sites for some length of time. With Email down, there is no way for ANY COMMUNICATION WHATSOEVER between the casino and players. This vacuum leads to the rapid spread of rumour, and the most common one that starts is one of the casino having gone bust, or done a runner with the money. Reputable casinos are NOT immune to this, because in the past this has indeed happened to reputable casinos.
XXLClub have recently had a 3 MONTH problem, with limited communication. Here players could get some feedback through phone support. If a casino with only Email support had a similar length of outage, the damage would be irreperable due to the complete inability of players to contact support and get a very simple answer to a very simple question, "what is going on?"
 

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