[resolved] mr. meister....need some advice ,please

[vnboy]

i been playing at mandarin palace casino for about a year.i like there games...support is good.overall i been very pleased and happy with there services up until about a week ago.through out the year i've played there,i have yet to cash out from any of my deposit.but on 11/06/10...i was lucky enough to cash out $2550.00.everything went fairly smooth (verification/docs).on 11/15...i received my check by courier.i was so excited....but not for long.i then went to several checking cashing store trying to cash my check but was unable to. the problem is that anywhere i go to cash a check...they must verify that the check is good.none of the stores were able to verify the check. im sadly disappointed and frustrated at this point.so i called mandarin casio ,telling them about my check cashing issue.support...asked me to email them expaining about my situation and provide much details as possible for mandarin fianance department .so they can help resolve this problem.now,all i can do is to just wait until casino support contacts me within 1-2 todays.by the third day of waiting...still no email/phone or anything. i call the casino to see what was the status of my check issue.they stated ..sorry no updates from there fianance department yet but to check back in 7 or 8 hours . at this point..im very pissed off but i continue to be patient and polite to whom ever i talk to from the casino support.later on that third day...i contacted live chat and was told to" go ahead and go cash the check,everything is fine now". i quckly drove back to the check cashing store and reattempt to cash my check.now im in the store waiting for the check to be verified..im waiting...and waiting.i asked the cashier ..whats taking so long? he replied...there system is unable to verify or get ahold of anyone to verify anything. at this point...im fuming,walking out the store..cashier yelled hold on..there verifying system were able to get ahold of the.. maker of issued check and just to give them another minute to finish verifying then cash out the check.i said to myself FINALLY IM GETTING PAID.not even close...now the cashier tells me the" maker of the check" instructed to return the check to me and not to cash the check. im so sorry...didnt realize how long this is. to shorten this story up..everday i contacted the casino to get an explanation of all this.its now 11/24.. still waiting for the response.now i feel that the casino is give me the run a rounds. there also sorta rude to me now.ive endorsed the check to a trusted friend...deposited and waiting for the check to clear ..i hope.im just so upset and frustrated right now. i dont know what i should if the check doesnt clear.mr. meister...please help me!! advice /suggestion...anything!!!!!!!

 

[maxd]

Mr. Casinomeister is out of the office this week, he'll be back on Monday the 29th.

In the meantime I suggest you check out our Pitch a Bitch service: see the Pitch-A-Bitch FAQ for important information and advice on the PAB process.

Once you fill out the Pitch-A-Bitch form I will have the details I need to send a formal complaint to them.

If they do not respond satisfactorily to the complaint they will receive a Casinomeister Warning. If that still doesn't prompt them into action then they will be added to the Rogue Pit so that other players will see that they are not to be trusted.

The Pitch-A-Bitch service is free of charge to all Casinomeister.com members. I hope you will find it suitable to your needs.

Regards,
Max Drayman
Casinomeister.com, Player Complaints Manager

PS. A friendly bit of advice: your text will be much more readable (as in we are more likely to read it) if you format it into paragraphs. For those of us who spend all our time reading these things onebigfatblockoftextisunreadable. It may not seem like a big deal to you but it is to us. Please do us the kindness of taking an extra minute or two to properly format your text. Thank you.

 

[funeral979]

Maybe you should have had them cancel the check, and get the money wired to you instead. They are a very solid casino with almost zero complaints, and I have personally never had an issue with them.

A few years ago I tried to cash a check (certified money order actually) from an accredited casino here, and had to go thru all kinds of red tape to get my money. I went to about 5 check cashing places and the actual bank that the check was from...but still couldn't get it cashed. Im afraid that paper checks isn't the most convenient method for US players.

 

[maxd]

I've heard from the casino rep on this and it sounds to me like they are bending over backwards to resolve this with the player. If the problem persists then maybe there is cause for concern but at this point I think these guys are all over this problem on the players behalf.

 

[vnboy]

Thank you Maxd! That was real cool of you to check on my situation. I really appreciate that alot. The reason why i havent posted any updates on this matter is because... shortly after i made my origanal post, a senior supervisor from Mandarin Palace called me. He was very polite, professional and sincere. He did his homework. He knew all the details of my situation. I felt that he was really trying to help resolve this matter.

As i stated before...with all of this going on. Overall, Mandarin Palace is a very goodcasino to play at. Everyone i've spoke to was polite and professional, except for one. And it wouldnt be right of me to give a casino a bad name because of this one person. Now ..up to this point, im still very upset. But not at anyone in particular but because of the fact that this is happening to me. What i have done is, i endorsed the check and deposited into my friends checking account. I will find out by 11/30 if the check will clear or not. Until then....i didnt want to post or say to much and give Mandarin a bad reputation. Again, thanks you Maxd and everyone for the advice and help. I'll post the reults as soon as i find out. Thanks! Bye for now

 

[Diane]

Thanks for doing a better job of punctuating and using correct spacing and paragraphs. It makes it much easier for those of us reading and trying to come up with ideas to help you or others.

Diane

 

[Casinomeister]

Glad this is being sorted

 

[vnboy]

hello everyone.. just wanted to let everyone know that my check cleared. i was able to withdraw all the money.

 

[cpdnd31]

Ok I'm confused is Mandrain palace casino Accredited now. Is that the same software as Lucky creek and oh What was company oh Grand Prive I believe..

 

[maxd]

Ok I'm confused is Mandrain palace casino Accredited now....

What makes you say that? If they were they'd be on the Accred list (here).

 

[vnboy]

hi....i been very sick but feeling alot better now. Didnt really get say all the things i want to say in my last post. Again i wanted to say thanks for everyones advice and help. But i also want to give a special thanks to...Maxd, Mr. Meister, and the entire forum.

Just also wanted to mention that the day i became a member and posted my situation, the next morning.. i was contacted by a senior supervisior from Mandarin Palace to help resolve my problem. Now... was that coincedence????... i dont think so. This forum is a special place. This place rocks!!!:notworthy

HAVE A HAPPY HOLIDAY!!!

 

[RedAndi]

Ok I'm confused is Mandrain palace casino Accredited now. Is that the same software as Lucky creek and oh What was company oh Grand Prive I believe..

Mandarin Palace, Lucky Creek, Grand Eagle, Treasure Mile and Wizbet are not the same as the new Grand Prives (I am pretty sure).
Grand Prives include-Casino Grand Bay, Jupiter Club, Bella Vegas, Lake Palace, Roadhouse Reels, and of course Grand Prive itself.

Both group do use the same software, but the Mandarin Group has been around (using Betonsoft) for a couple years more than the *new* Grand Prive.