Question Registration (KYC check) in with videoslots.com - is this normal?

[docentore]

Hi all,

I have question to more expierenced casino's users.

I've registered my account with videoslots yesterday, made my first deposit, lost it etc. No drama there.
I've decided to go ahead and perform my ID check, I've uploaded skrill screenshot, copy of my passport and bill.

Now, I missed the fact that the bill is older than 3 months, I will just scan something younger than that.

But I was asked to provide copy of my passport certified by notary. Is this happens often? I meant for me it is extra hassle to go to notary office, take half day off, pay for certified copy etc.

thanks,
doc

 

[spintee]

Video slots is super good, Theres a rep on here::
https://www.casinomeister.com/forums/members/31199/
Send him a message or no dout will see this thread and he will let you no thee score,

 

[quber]

Hi all,

I have question to more expierenced casino's users.

I've registered my account with videoslots yesterday, made my first deposit, lost it etc. No drama there.
I've decided to go ahead and perform my ID check, I've uploaded skrill screenshot, copy of my passport and bill.

Now, I missed the fact that the bill is older than 3 months, I will just scan something younger than that.

But I was asked to provide copy of my passport certified by notary. Is this happens often? I meant for me it is extra hassle to go to notary office, take half day off, pay for certified copy etc.

thanks,
doc

If they insist i would just close the account, it's not worth the cost and hassle when the games are all available elsewhere.

 

[docentore]

Thanks, just sent him PM.

EDIT: definetely I'm not going to do so, not going to take any holidays because of online casino. Pity, I just had bonus €10 dropped there

 

[spintee]

Thanks, just sent him PM.

EDIT: definetely I'm not going to do so, not going to take any holidays because of online casino. Pity, I just had bonus €10 dropped there

I shouldnt worry to much, Im sure it will be sorted, As said its a great site and well worth a play, Most probs ask for nors due to the invalid I.D, But hold on, It will be worth it, Quick payouts, Great selection of games and great help

 

[K2C]

Many casinos have an item in their T&C stating that they reserve the right to request a notarization. However this right is exercised rarely. Something has raised a red flag with them. Did you play in many casinos before? Was there anything unusual in your account or your play at Videoslots compared to those other casinos?

 

[docentore]

Many casinos have an item in their T&C stating that they reserve the right to request a notarization. However this right is exercised rarely. Something has raised a red flag with them. Did you play in many casinos before? Was there anything unusual in your account or your play at Videoslots compared to those other casinos?

Too many accounts, I'm just starting with online gambling, took me some time to find this forum, find out who should I play with and should not.
I deposited in maybe 10-14 casinos in last 4 months, now actively playing in 4-5.

Nothing unusual in my activity, deposited €40, wagered to receive my bonus in 10%, lost everything trying to make few quid.

 

[K2C]

Sounds strange given you only deposited a small amount and did not withdraw any winnings. Typically a notarization request comes when you have made a substantial deposit and requested a nice cashout. In this instance the hassles are outweighed by the reward, while in your case you have little incentive to spend your time and money on the notary.

So may be they really do not want you to play in their casino. Hope the rep will sort it out.

 

[vinylweatherman]

Too many accounts, I'm just starting with online gambling, took me some time to find this forum, find out who should I play with and should not.
I deposited in maybe 10-14 casinos in last 4 months, now actively playing in 4-5.

Nothing unusual in my activity, deposited €40, wagered to receive my bonus in 10%, lost everything trying to make few quid.

Have you just moved house?
Are you properly registered to vote?

Both of these are important factors in the workings of electronic ID checking systems, and also have quite an impact on your credit rating.

Ireland may well be different, but in the UK it is mandatory for all those over 18 to register on the electoral roll, hence any 18+ person who does not show up on the electoral roll at the address they have given during an electronic ID check is going to raise a red flag. This can happen because they have recently moved house, but people also fail to register because they are "up to something". Many people wait until the form comes around each October after moving house, but this can cause problems when they apply for credit, even for such things as a mobile phone contract.

It's perhaps a question casinos should ask on registration, such as "How long have you lived at your current address?". If it's not long (months rather than years) they will know that the electronic check is likely to raise a red flag for innocent reasons, so don't need to get all suspicious and heavy handed when the check does not find their player registered at the given address.

 

[K2C]

It's perhaps a question casinos should ask on registration, such as "How long have you lived at your current address?". If it's not long (months rather than years) they will know that the electronic check is likely to raise a red flag for innocent reasons, so don't need to get all suspicious and heavy handed when the check does not find their player registered at the given address.

I think they do not want to do it because it will hint on which particular red flags they use and make fraudsters' lives easier.

 

[docentore]

I live at this address for last 3.5 years. I'm not registered to vote, I'm foreigner here, and it is diefferent here, registration isn't mandatory.

I'll see what rep will tell, hopefully. Cheers for advise

 

[vinylweatherman]

I think they do not want to do it because it will hint on which particular red flags they use and make fraudsters' lives easier.

It would have to be a general question for all, and perhaps have selectable options from a drop down menu. It really only makes a difference when one has recently moved in. Credit checks need address history for the past 3 years, and this is a pretty standard question for any service that is likely to be after payment after the fact.

I live at this address for last 3.5 years. I'm not registered to vote, I'm foreigner here, and it is diefferent here, registration isn't mandatory.

I'll see what rep will tell, hopefully. Cheers for advise

That is probably the root cause of your problem. If you give your home address, IP checks will raise a flag because you are playing from a different country, but give your current address, and data does not come back as expected during electronic checks.

It's a situation that is not always handled well by casinos, and there can be some pretty odd traps to fall into. Casinos may apply terms based on where you are playing from, but others will base the terms on citizenship, rather than current location. This cost one player a small fortune when they won big whilst on holiday, the country they visited was a banned country in the terms, and this was the basis for voiding the win. Had they won when at home, they would have had no problems. It's the ability to play on smartphones and tablets that opens up this particular trap, to have made the same mistake a decade ago one would have had to pack the desktop for the holiday.

This will be an issue within the EU given the right to work in all member states without any need to change citizenship or get special work visas.

 

[docentore]

Sorry I should make myself more clear. I am Polish citizen living in Ireland, I gave them my current (Dublin) address.
The IP thingy might be something, because for some reason lot of web pages reads it as Austrian IP pool.

 

[K2C]

Sorry I should make myself more clear. I am Polish citizen living in Ireland, I gave them my current (Dublin) address.

Did you send them your Polish passport as a proof of ID?

 

[docentore]

Did you send them your Polish passport as a proof of ID?

I have only Polish citizenship and this is my only passport.

 

[K2C]

It would have to be a general question for all, and perhaps have selectable options from a drop down menu. It really only makes a difference when one has recently moved in. Credit checks need address history for the past 3 years, and this is a pretty standard question for any service that is likely to be after payment after the fact.

Frankly, I would've been scared by such a "general question for all". Don't know why, just sounds like too much from an online casino.
It's very different from a credit card application, or a loan application as I would owe these people money. Nobody wants to owe money to a casino, and that is what it may sound like.

 

[vinylweatherman]

Frankly, I would've been scared by such a "general question for all". Don't know why, just sounds like too much from an online casino.
It's very different from a credit card application, or a loan application as I would owe these people money. Nobody wants to owe money to a casino, and that is what it may sound like.

That's the problem, but under KYC casinos now have to be pretty intrusive, but they have to assume certain things because they don't ask the required questions. They probably assume that someone who signs up from a Dublin address is an Irish citizen who has lived there for a while. When they run electronic checks and see that the person does not seem to exist, they have to dig deeper. The problem is that they jump straight on to asking for notarised documents, which implies the player is trying something on. If they knew that it was someone from another EU country living long term in Dublin there is sense behind the red flags that come up on the electronic checks. All they should then need is a photo ID from the player's home country, plus some proof that they are indeed living at the address given.

In this case, and others like it, the casino may accept Irish players, but list Poland as a banned country. It raises the question of whether it is play from Poland that is banned, or citizens from Poland no matter where they are living now. They could also suspect that where a player is a citizen of a banned country, they are just pretending to live elsewhere in order to circumvent the ban.

Since the OP has managed to travel to Dublin, they must have enough travel documentation to get on a plane, which would mean photo ID of some description. What the OP provided in the first instance (assuming they later provided a bill less than 3 months old) should have sufficed for KYC.

 

[K2C]

I have only Polish citizenship and this is my only passport.

Right, but sometimes people send their driving licenses instead of passports, so that's why I was asking.
May be the out of country passport was one of the flags, who knows.

 

[docentore]

I live here for last 10 years. There are pretty massive number of Poles living in Ireland now. I have status of resident here, living, working, paying taxes. If the country of residence would be factor for turning the red flag on, Europe would be all red

I've sent proof of my address (a bill for telephone / broadband), but I didn't notice that it is 4 or 5 months old.

My answer re passport - I wasn't trying to be cheeky or anything, I was trying to provide as much info as I can

 

[vinylweatherman]

I live here for last 10 years. There are pretty massive number of Poles living in Ireland now. I have status of resident here, living, working, paying taxes. If the country of residence would be factor for turning the red flag on, Europe would be all red

I've sent proof of my address (a bill for telephone / broadband), but I didn't notice that it is 4 or 5 months old.

My answer re passport - I wasn't trying to be cheeky or anything, I was trying to provide as much info as I can

This situation doesn't seem to work well with the KYC procedures, so it looks like many Europeans living and working in other member states could find themselves having to provide notarised copies of their documents. It may well also be the case that being Polish itself raises the first red flag, and it's only people from certain EU states that will be asked for notarised documents. Poland is a country often listed as banned by casinos, usually because in the past the industry has suffered high levels of "bonus abuse" from those countries. Scandinavian countries also feature strongly in banned country lists. The UK usually has stricter terms applied in Playtech casinos and some others, but is rarely a banned country now that the US market has evaporated. As a nation of keen gamblers, the UK is too good a market for an EU facing operator to just walk away from.

 

[docentore]

Problem solved!

Lucas, VideoSlots rep, have been in contact with me. He got my account unlocked and asked to upload the ID and new proof of address. 30 minutes later I have received email that my account has been verified. Thanks Lucas!