Dear Viktar,
Your documents have now been processed, however, we are unable to send PayMyCard withdrawals back to a VisaElectron card.
I understand this must be frustrating, however, there are other options available to you.
The first option is to withdraw via wire transfer. There is no fee for this option, however, your bank may charge you for using a third party processor and for the exchange of dollars into your own currency. If you decided to use this method you would need to fill in the withdrawal information about your bank, on the verification form you are planning on sending us tomorrow. The 9 digit routing number is the same as your IBAN.
The other option, if you wish to use the same method as you wanted to before, is to register and deposit with an additional card. This card must not be an Electron card, however it must be a Visa.
If there is anything else I can help you with, please don’t hesitate to get in touch. We are available 24/7 via e-mail telephone and live chat.
Kind regards,
Shelly
Customer support
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