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RedBet Witholding My First Deposit

Discussion in 'Casino Complaints - Non-Bonus Issues' started by asparkes15, May 1, 2015.

    May 1, 2015
  1. asparkes15

    asparkes15 Banned User - douchebag troll - threatening member

    Occupation:
    sales
    Location:
    grimsb
    I posted this in online casino section but I believe this to be a full complaint now. So, I was recommended Redbet through the reviews on here and my first experience has been frustrating to say the least. The staff seem unhelpful and clueless, even admit they "do not know." Apparently my deposit is going through a security clearance, and has been taken out my account but isn't showing on my redbet account. Now, on the site (hidden and not in terms, had to google it) it says it takes a matter of minutes for all deposits to be checked from VISA (my payment method) and it's been over 12 hours now (16 to be precise), a time I was told that it wouldn't take up to, after one of the many chats I had with them.

    What urks me is that when depositing there was no mention of them holding first deposits. As I mentioned, I had to literally look at someone elses same predicament through google to find it only should take a matter of minutes. Now, I know it's a waiting game but when I am told it won't amount to a specific time I expect them to stick to it. Provided below are a couple of chats I had with them. I may have been a little rude on one of them but what you don't see is them telling me to come back in an hour, atleast four times! And when I did they said this below.

    RedBet Witholding My First Deposit: 1s.png,May 1, 2015 RedBet Witholding My First Deposit: 2s.png,May 1, 2015 RedBet Witholding My First Deposit: s3.png,May 1, 2015
     
  2. May 1, 2015
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    There seems to be an element of BS there. IF their claim is true, then EVERY player's first deposit would be subjected to this manual check, which seems to take a matter of a couple of hours. This would cause a right stink.

    There is the possibility that this is CS making it up as they go along, and that what has REALLY happened is rather different. There is a known issue within the industry that causes some deposits to somehow get stuck in the system, leaving them in a kind of limbo. This can happen when there is an interruption of service at a critical time during the process, which leaves the money gone from the players' card or eWallet, but not automatically placed into their casino account. This then requires manual intervention from the payments team who have to first look for "orphaned" transactions on the system, and then complete them so that the balance is ready for play. This often tends to get done "during office hours", which is another reason to call BS on this as we don't hear of players who deposit during the weekend after joining all being told they will have to wait till Monday in order to play.

    From the bank's end, a failed transaction can appear to have been debited, but in fact has only been "authorised", and not completed. The funds will then be "orphaned" at the bank's end, and the merchant has a certain length of time in which to use that authorisation to claim the money, after which it expires and the funds are credited back to the card.
     
    2 people like this.
  4. May 1, 2015
  5. randomiam

    randomiam Meister Member

    Occupation:
    n/a
    Location:
    australia
    mabye???

    Some countries block credit cards from making casino deposits it happened to me so i use a web wallet.
    Also if you not a normal casino deposited the bank may have flagged and blocked\held the transfer till you contact them.
    Sometimes it can be some card types or some banks it does happen. Also it depends on your country's gambling rules.
     
    1 person likes this.
  6. May 1, 2015
  7. asparkes15

    asparkes15 Banned User - douchebag troll - threatening member

    Occupation:
    sales
    Location:
    grimsb
    Thanks vinylweatherman, it makes sense that it is that, however, I wonder why they would be deceitful about it. Although it is office hours now and it still hasn't been processed, so I am still wary of this. It is still bad practice in my opinon, do RedBet have a representitive here?

    Also, I'm from the UK so the laws are quite strict, and the bank has authorised the payment has I contacted them to make sure.
     
  8. May 1, 2015
  9. MariusManager

    MariusManager Official Rep for <a href="http://www.casinomeister

    Occupation:
    Senior affiliate manager at Bonnier Gaming
    Location:
    Malta
    Redbet prompt answer

    Dear Adam, Dear all,

    I would like to start by introducing myself. My name is Marius Filip and i am Senior Affiliate manager at Redbet.

    Please let me firstly apologize for any inconvenience caused and I can assure you that we treat every case with it's due urgency. Kindly note that I informed our payments department to look into the problem and we will get back to you ASAP. This is an extremely rare instance and I’m truly sorry that happened to you. It seems that the issue is a failed transaction from bank's end.

    Thanks and kind regards, Marius
     
    2 people like this.
  10. May 1, 2015
  11. asparkes15

    asparkes15 Banned User - douchebag troll - threatening member

    Occupation:
    sales
    Location:
    grimsb
    Well thanks for your reply and I did get my funds back. However, a new issue arrises:

    This is incredibly shady. Doesn't anyone else think so? I luckily managed to make 121 euros from a 65 euro deposit but now its saying I have to wager my entire deposit, wait what? I could understand if I took a deposit bonus. Don't get me started on the 3.5% fee.

    Also, your chat support guy confirmed I could make a withdrawal. And yet, I have no withdrawal button.
     
  12. May 1, 2015
  13. PaaskeDKnowUK

    PaaskeDKnowUK Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown
    This is a rule across all sites if you did your research. Nothing shady about that. Sorry to sound a bit cheeky but that is also money laundering law not just the casinos.
    You can just ask how much of you deposit you need to wager and get it done. You are sure of profit.

    added NOTE: also good thing to read terms and conditions before you start playing at a new site.
     
    5 people like this.
  14. May 1, 2015
  15. asparkes15

    asparkes15 Banned User - douchebag troll - threatening member

    Occupation:
    sales
    Location:
    grimsb
    All fixed and in withdrawal process now. It's not a matter of doing research, sometimes casinos keep these hidden very well away from terms and conditions. Just like there was no mention of holding first-time deposits anywhere on the site.

    But it's all sorted now and I'll wait to see if I get paid. I can't fault the gaming side of things, it is very smooth. But my suggestions for RedBet Manager, is to key up your chat support as they seem to not know what is going on, maybe to no fault of their own.

    Thanks
     
    1 person likes this.
  16. May 1, 2015
  17. MariusManager

    MariusManager Official Rep for <a href="http://www.casinomeister

    Occupation:
    Senior affiliate manager at Bonnier Gaming
    Location:
    Malta
    Hi again Adam,

    I am glad we cleared the things up and that everything is solved now. Regarding T&C everything is transparent at Redbet, unfortunately this is an extremely rare instance and I’m truly sorry that has happened to you.

    That said, if there is anything we can do to make your playing experience in our platform more joyful please do let me know.

    Have a lovely weekend ahead everyone !

    Thanks and kind regards,
    Marius
     
    5 people like this.

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