- Joined
- Aug 17, 2018
- Location
- UK South west
Any casino which is accredited should be stripped of it if there reps do not login in for X amount of time.Nice to see the rep input after @Casinomeister sent them a message
oh wait........
Any casino which is accredited should be stripped of it if there reps do not login in for X amount of time.Nice to see the rep input after @Casinomeister sent them a message
oh wait........
A way to help is to enter info/experiences in the casino data threads @Casinomeister keeps putting on the board; he's forever asking for feeedback from membersAny casino which is accredited should be stripped of it if there reps do not login in for X amount of time.
SO IT
CONTINUES !!!!
Sebastian (redbet)
17 May, 08:42 CEST
Dear Jamie,
As a reputable and licensed casino, redbet is asking you to verify your account for security reasons. Once the verification is complete, we will gladly process any future withdrawal.
Worry not, this process won’t take long. In order to verify your redbet account we kindly ask you to provide us with the required documents listed below:
Photo Holding ID/Passport/Driving license
· A photo of you holding your ID document next to your face. Please make sure all corners of the identification document are visible and all details are clear.
Bank Account
· 1. This must be an official bank statement verifying that you are the account holder of bank account 4468.
2. Check if you have the full card number visible, if that's the case you must ensure that only the first 6 and last 4 digits are visible e.g. 123456******1234.
Please ensure that your documents are original colour copies and clear with all four corners visible and all relevant details showing.
The sources we approve are photos taken with digital cameras as well as digital scans. All the info and credentials presented to us are treated confidentially.
Many thanks for your cooperation!
Kind regards,
Sebastian
I can live with a selfie but its the bank statment thing over and over AGAIN Ive sent them 4 now and they never had an issue beforeblimey hercules was only ordered to carry out twelve labours, when will this end, why a selfie now after all this time? Still maybe you are making a bit of progress, but it seems OTT for a £40 withdrawal.
Its disgusting There is nothing more I can send regarding proof of my bank !!@ESCJAMIE I can't believe the aggro you are going through for such a small amount of money.
I guess there is a principle in all this but even so....all this for £40.
I wonder how long it will take for the UKGC to mandate some sort of independent 3rd party to take responsibility for undertaking KYC checks? The sheer amount of these types of issues demonstrates to me that the casinos are either a.) Purposely using these tactics to delay payment or b.) Incompetent. Most likely a combination of both.
Its disgusting There is nothing more I can send regarding proof of my bank !!
No and Nope I didnt DM as they not been on for 9 days and another one 1 month and bryan said he did I will do it nowHave you alerted Bryan that the Rep has not responded to you ? Did you PM rep too?
Hi there Jamie.
I see that you have been in touch with Bryan here, who has passed this on to me and I see you are going through quite a long process here, I have sent you a personal message on here to help get this sorted for you with apologies and I will look into this personally, to see what exactly is causing the delay and what we can do to complete this process for you without any further delays.
Thanks and kind regards
Charlie
They should get electronic finger print IDs like we have in Sweden. Since 1st of January, I've never have go to through any sort of verification/delayed withdraw what so ever, because I'm the only one who has my finger print. Unless somebody cut off my finger, they can't possibly even log in to any of my gambling accounts/create an account in my name.@ESCJAMIE I can't believe the aggro you are going through for such a small amount of money.
I guess there is a principle in all this but even so....all this for £40.
I wonder how long it will take for the UKGC to mandate some sort of independent 3rd party to take responsibility for undertaking KYC checks? The sheer amount of these types of issues demonstrates to me that the casinos are either a.) Purposely using these tactics to delay payment or b.) Incompetent. Most likely a combination of both.
They should get electronic finger print IDs like we have in Sweden. Since 1st of January, I've never have go to through any sort of verification/delayed withdraw what so ever, because I'm the only one who has my finger print. Unless somebody cut off my finger, they can't possibly even log in to any of my gambling accounts/create an account in my name.
I suppose that's the 3rd best thing to ever come out of Sweden, after ABBA & IKEA
Hi again Jamie.
I have reached out to your personally again for update and good news going forward.
Thanks again for all your cooperation and patience.
Wishing you a good weekend!
Charlie (redbet)
17 May, 17:06 CEST
Dear Jamie,
It is Charlie again, I hope this email finds you well.
I first wish to thank you for all your cooperation so far and for sending the last requested documents from my last email.
I am happy to inform that from the following those last steps, your account is now verified and your withdrawal has now been approved.
Please allow the 1-5 bank days for this to be processed back to you, however from our side it is now approved on it's way to you. So congrats for this.
It was my pleasure to help with this and glad we could come together to solve this.
Please do reach out if you need any further assistance, we are always here and happy to help.
Kindest regards and enjoy your weekend!
Charlie
Haha of course not @MrGreen&Evoke Aff. Manager has ran out of fundsNo complimentary bonus???
Hi Jamie,I been with them years depo and withdraw all the time no issue, since this new law came in they asked for ID i sent them bank statement driving licencee and proof of adress then got an email
Dear Jamie,
I hope this email finds you well.
Thank you for sending us the required documents.
We are glad to inform you that your account has now been verified successfully and your account is now reopened!
You should be able to login as normal now with your credentials, however if you have forgotten any details, please use the 'Forgotten Password' feature.
Should you have any questions, please do not hesitate to contact us.
Kind regards,
Allyssa
My £40 withdrawls still pending so went in live chat I got told I need to send another form of each of the below again
We need: Another form of ID, Proof of Address and BS**4468
What I sent them is what I send every casino without Issue how is a driving licence proof of id and a bank statement not enough for them ?
So annoying not sure what to do now do they have a rep ?