Logo
external image

REDBET messing me around with verification

I just want to say thank you to everybody who has commented on this thread for me advice and help or otherwise your support and help has been greatly helpful I hope this can come to an end soon with them realising that's the id I have sent and the proof of address and bank statements are valid and stop messing me around thank you again
 
ESCJAMIE said:
I just want to say thank you to everybody who has commented on this thread for me advice and help or otherwise your support and help has been greatly helpful I hope this can come to an end soon with them realising that's the id I have sent and the proof of address and bank statements are valid and stop messing me around thank you again
Click to expand...
Hope you get it sorted, Jamie
GL :thumbsup: congrats on the win/WD
 
dionysus said:
here nor there, really - it should be a matter the casino simply says ' we dont accept provisional licenses' resulting in a very brief communication explaining the player does not have a full license, ergo, cannot provide one, but still a govt issued ID

....to avoid confusion, the 'here not there really' is in regards to the previous post (mine), not Bryans - he just happened to post between as I was typing :)
Click to expand...

I agree and a provisional licence has got to better than no ID I think, they should just add it to the other items, and in total it should be enough.

It's a sign of the times all this fussing for a minority of problem causers, [the criminal gangs etc..] we did almost get a mandatory Identity card brought in here, the labour party wanted it after the terrorist attacks even though it would have made no difference, but there wasn't a consensus in parliament to get it passed, the public didn't like the idea...the 'show me your papers please' approach feels alien, a bit like seeing armed police walking the beat, both of which are very common in europe...I'll get off me soapbox now :oops: :laugh:
 
Last edited:
Hope it gets sorted for you in the end.

It does seem they are messing you around. But must say it is up to the casino if they are willing to accept the provisional.

Daft as it may sound since it contains the same details but a provisional licence is not seen as a valid proof of ID in UK it has to be full licence .
 
A provisional isn't actually ID, even though a lot of casinos do accept them, and the fact redbet accepted it in the past means they do.

There were no checks done on application for a provisional, therefore anyone could apply for one in any name, whereas on getting a full license, identity checks were done, hense one being acceptable and the other not.
 
colinsunderland said:
A provisional isn't actually ID, even though a lot of casinos do accept them, and the fact redbet accepted it in the past means they do.

There were no checks done on application for a provisional, therefore anyone could apply for one in any name, whereas on getting a full license, identity checks were done, hense one being acceptable and the other not.
Click to expand...

what even now with the photo included, the dvla don't do any checks before issuing one?
 
mack341 said:
what even now with the photo included, the dvla don't do any checks before issuing one?
Click to expand...
Before you start
It costs £34 to apply online. You can pay by MasterCard, Visa, Electron or Delta debit or credit card.

You’ll need to provide:

  • an
    You do not have permission to view link Log in or register now.
    unless you have a valid UK biometric passport
  • addresses where you’ve lived over the last 3 years
  • your National Insurance number if you know it
You’ll get a confirmation email from DVLA after you’ve applied. You might be asked to take part in research by email, but you can opt out.

Your licence should arrive within one week if you apply online. It may take longer if DVLA need to make additional checks.
 
ESCJAMIE said:
Before you start
It costs £34 to apply online. You can pay by MasterCard, Visa, Electron or Delta debit or credit card.

You’ll need to provide:

  • an
    You do not have permission to view link Log in or register now.
    unless you have a valid UK biometric passport
  • addresses where you’ve lived over the last 3 years
  • your National Insurance number if you know it
You’ll get a confirmation email from DVLA after you’ve applied. You might be asked to take part in research by email, but you can opt out.

Your licence should arrive within one week if you apply online. It may take longer if DVLA need to make additional checks.
Click to expand...

Right so they do do checks...that proves it's not a mickey mouse document then
 
mack341 said:
Right so they do do checks...that proves it's not a mickey mouse document then
Click to expand...

Not really, some banks don't accept them as ID, and casinos have to follow the same rules

You do not have permission to view link Log in or register now.


Even the government don't (bottom of the page)

You do not have permission to view link Log in or register now.


I would imagine most will accept them either now or in the near future though as obviously things have changed over the past few years on applying for one.
 
mack341 said:
so really, logically, a provisional licence should carry weight as a form of ID, maybe not as much as a full licence as by then you've gone through the DVLA id check twice effectively to get one of those.
Click to expand...

If you apply for a provisional today then it should really be accepted anywhere as the ID checks have been done. If you got one before they were implemented then they should accept them alongside something else, like a birth certificate or bank statement (as long as the document hasn't been used as a proof of address)
 
colinsunderland said:
Not really, some banks don't accept them as ID, and casinos have to follow the same rules

You do not have permission to view link Log in or register now.


Even the government don't (bottom of the page)

You do not have permission to view link Log in or register now.


I would imagine most will accept them either now or in the near future though as obviously things have changed over the past few years on applying for one.
Click to expand...

right so in branch at nationwide a valid provisional is acceptable but not by post, jamie's is a photo one so he should be alright as there's no branch for him to go into in person.

I always thought you were of the opinion that the extra kyc/sow checks should be proportionate and targeted, I think opening a bank account should have a higher threshold of identity checks than withdrawing £40 winnings from a casino, where you've been a regular customer with no problems or suspicious patterns etc..
 
mack341 said:
right so in branch at nationwide a valid provisional is acceptable but not by post, jamie's is a photo one so he should be alright as there's no branch for him to go into in person.

I always thought you were of the opinion that the extra kyc/sow checks should be proportionate and targeted, I think opening a bank account should have a higher threshold of identity checks than withdrawing £40 winnings from a casino, where you've been a regular customer with no problems or suspicious patterns etc..
Click to expand...

The reason it isn't accepted by post is that they can check the photo against you in branch, so the same would apply to a casino.

I am of that opinion, I'm just pointing out that a provisional isn't always accepted as ID and explaining why. I already said, if they accepted it before then I can't see any reason for them not to accept it again.
I can't say if I think this check is justified as obviously I can't see the account information, a small deposit/withdrawal could legitimately trigger an AML check just as much as a large one, depending on how the account is used. It could just be enhanced KYC they are carrying out, however you would think that would have been done after playing there regularly for years, doesn't take long to hit the threshold for that.
Typical shit casino customer service though, why not just explain what the problem is. I would close my account.
 
colinsunderland said:
Officially it is ID in the UK
Very hard to send an ID card when there's no such thing in the UK
Click to expand...
Hi Colin,My casinos have all accepted citizen card for id, it is a recognised UK I.D. card, so is the electoral voters card because it ties you to the electoral register and has a photo embedded too, I got this because my passport ran out but I have a health issue and can no longer fly so it was a valid alternative and they are quite reasonable price wise too, a fraction of the cost for a replacement passport
 
mikeMega said:
Hi Colin,My casinos have all accepted citizen card for id, it is a recognised UK I.D. card, so is the electoral voters card because it ties you to the electoral register and has a photo embedded too, I got this because my passport ran out but I have a health issue and can no longer fly so it was a valid alternative and they are quite reasonable price wise too, a fraction of the cost for a replacement passport
Click to expand...

Some casinos don't accept them though so I would check before anyone buys one :) Thanks for the info - do you know which casinos you have used it at so people know they can play there with one please?
 
colinsunderland said:
Some casinos don't accept them though so I would check before anyone buys one :) Thanks for the info - do you know which casinos you have used it at so people know they can play there with one please?
Click to expand...
I dont know which ones are accredited here but redbet was one of them, dunder, betway, Mr green, unibet, bet victor,genting and quite a few more. All of those casinos accepted it and where cool about it. In fairness it has been a few months since I have needed to get verified as I have membership in quite a few casinos now so I just play at the ones that have the providers I want to play that particular day. I think all casinos should accept these ID cards because not everyone drives or flies so it is alienating customers if there chosen I.D. is not accepted
 
Well, definitely one tip - if you plan on playing anywhere online - especially in a regulated environment - get a passport, scan it, have at least one utility in your name - scan one of those docs every couple of months, and just have all of these docs ready when signing up.
 
Casinomeister said:
Well, definitely one tip - if you plan on playing anywhere online - especially in a regulated environment - get a passport, scan it, have at least one utility in your name - scan one of those docs every couple of months, and just have all of these docs ready when signing up.
Click to expand...
I would say the passport is definitely the best most reliable form of ID for these matters, I could not see any casino turning down a verification if the person is providing a passport, it cannot be argued with and I agree fully it is always better to be prepared. Is it now the law that every player must be verified before depositing or is that just what some casinos are requesting?
 
Casinomeister said:
Well, definitely one tip - if you plan on playing anywhere online - especially in a regulated environment - get a passport, scan it, have at least one utility in your name - scan one of those docs every couple of months, and just have all of these docs ready when signing up.
Click to expand...
certainly good idea, but I can see though, as far as utilities, for some being an issue, especially renters where they share a space and none of the utilities come in their name, or where utilities are included in rental (this applies to my last 2 places, inluding my current house) or in spouses' names for that matter
I know most people have phones, but in this paperless age, my own phone provider won't even send paper copies - you have to check online or via your phone, so as long as casinos are still willing to work with players and not be unyielding when it comes to online copies
 
Last edited:
I would flip them the bird and close my account. $40 dollars isn't worth the stress or aggravation, and we all know now to stay away from them. Pick your battles :)
 
bebo67 said:
I would flip them the bird and close my account. $40 dollars isn't worth the stress or aggravation, and we all know now to stay away from them. Pick your battles :)
Click to expand...
hey, that's a whopping $70 for us; them's a week of groceries :D
 
I'm having major problems with this lot despite already being verified with them. Basically they wanted the KYC docs, no problem as mine are all up to date. Mailed through from my hotmail account (the registered account with them), they've since mailed me back 3 separate times on my old gmail account telling me they have no record of the gmail account being registered with them. If that was true why are they mailing me on it, and why is it so hard to understand that my hotmail account is the correct one, and also the one i've mailed them the documents from. Moronic.
 
Alurcard said:
I'm having major problems with this lot despite already being verified with them. Basically they wanted the KYC docs, no problem as mine are all up to date. Mailed through from my hotmail account (the registered account with them), they've since mailed me back 3 separate times on my old gmail account telling me they have no record of the gmail account being registered with them. If that was true why are they mailing me on it, and why is it so hard to understand that my hotmail account is the correct one, and also the one i've mailed them the documents from. Moronic.
Click to expand...
are they independent or part of a group? maybe if they have a sister site,have you joined that using your other email and they might have one group of staff dealing with these issues for both sites and thats what caused the mix up? I mean how could they possibly email you without knowing your email!!?? Thats crazy! Going by what you have stated they are either completely inept or giving you the run a round and neither is acceptable IMO.
 
mikeMega said:
are they independent or part of a group? maybe if they have a sister site,have you joined that using your other email and they might have one group of staff dealing with these issues for both sites and thats what caused the mix up? I mean how could they possibly email you without knowing your email!!?? Thats crazy! Going by what you have stated they are either completely inept or giving you the run a round and neither is acceptable IMO.
Click to expand...

I know, its laughable isn't it. Very odd. Next mail is a complaint though, i've missed out on the 100% bonus as a result.
 
dionysus said:
certainly good idea, but I can see though, as far as utilities, for some being an issue, especially renters where they share a space and none of the utilities come in their name, or where utilities are included in rental (this applies to my last 2 places, inluding my current house) or in spouses' names for that matter
I know most people have phones, but in this paperless age, my own phone provider won't even send paper copies - you have to check online or via your phone, so as long as casinos are still willing to work with players and not be unyielding when it comes to online copies
Click to expand...

A lot of casinos still won't accept Cell Phone bills. Others will, but won't take your internet bill. I've had my cable/phone/internet bill rejected once as "incomplete" as it was missing the tear-off portion that is used to pay your bill. I've run into must print off the PDF and take a photo will all four edges showing for a bill/bank statement, won't accept online statement, must send screenshot. Hold up your ID and send a photo. Send a fax, an email will not do.

I've also held accounts were I have deposited 10s of thousands, and withdrew 10s of thousands as well, and never been asked for anything in over a decade of play.

I would like to see the UKGC and the MGA do ID verification, as it is their regulations that seem to cause such a confusion and lack of uniformity in casino requests. You must apply and be verified prior to a casino taking a deposit.
 
Jasminebed said:
A lot of casinos still won't accept Cell Phone bills. Others will, but won't take your internet bill. I've had my cable/phone/internet bill rejected once as "incomplete" as it was missing the tear-off portion that is used to pay your bill. I've run into must print off the PDF and take a photo will all four edges showing for a bill/bank statement, won't accept online statement, must send screenshot. Hold up your ID and send a photo. Send a fax, an email will not do.

I've also held accounts were I have deposited 10s of thousands, and withdrew 10s of thousands as well, and never been asked for anything in over a decade of play.

I would like to see the UKGC and the MGA do ID verification, as it is their regulations that seem to cause such a confusion and lack of uniformity in casino requests. You must apply and be verified prior to a casino taking a deposit.
Click to expand...
Great points,I agree with you! I think in this day and age a mobile/cell phone bill should be acceptable as a utility. If it is not then the industry shoot themselves in the foot and alienate younger players, say 18-25 year old people. These age group are the least likely to have any utilities in their name that are connected to their address, a lot of people in this age bracket still live at home so the bills will be in their parents/guardians names. Not only that but far fewer homes in general have landline phones as a utility now as the majority of people find it unnecessary to have two phones and obviously they opt for mobiles that can be used anywhere. I think the verification before deposit is the way forward, there is nothing as frustrating as having a win on the slots only to face the week or fortnight long verification process. In my experience some casinos have used this as a way to drag out payments and there are some casinos that will leave the withdrawal available for a rollback and this in itself is a major gripe of mine. I think that it should be a law that all withdrawals are locked if the casino holds a UKGC licence. Lets face it wins are rare, its the nature of the beast, so when a player gets a win and decides they want to cashout then once they hit that withdraw button that should be their winnings locked. The casinos should be allowed 24 hours to process the transaction (a furthur 12 hours if there are extenuating circumstances) and the payment should be released directly after that. If the player wants to play again then re deposit. I have personally fallen into the rollback trap a few times and have regretted it every time. I have never had a second win after rolling back the first one which just shows how lucky i was to get that win in the first place!! Unfortunately many people get it into their heads that they can continue winning but that is simply not the reality, when we play games where the odds are against us long term then eventually we have to lose,yes there will be a few lucky exceptions but the vast majority of rolled back wins will be lost back to the casino and I feel that is wrong and needs to be addressed immediately, for the casinos that already provide withdrawal locks, I salute you! Rant complete!!
 
ESCJAMIE said:
Such a joke of customer service still no reply after more emails , when they was responding within the hour before still no rep
Click to expand...
Try to be patient even though it is very tough. sometimes the harder you try the more the casino will ignore you. You are in the right place here to get your problem heard and addressed and I would advise trying to keep your cool, dont be rude or use foul language when you are emailing them, that is a recipe for disaster and gives the casino a reason to block you which will just make getting your payment even harder. I hope you get your money sorted soon!
 
mikeMega said:
Try to be patient even though it is very tough. sometimes the harder you try the more the casino will ignore you. You are in the right place here to get your problem heard and addressed and I would advise trying to keep your cool, dont be rude or use foul language when you are emailing them, that is a recipe for disaster and gives the casino a reason to block you which will just make getting your payment even harder. I hope you get your money sorted soon!
Click to expand...
Thanks would phone them but its in Malta also regardless of this issue Can I not just ask for my deposit back cause would be easier getting that then my withdrawl lol
 
Finnaly sent me an email " With nothing to help me or explain whats wrong ect "

Dear Jamie,

Thank you for your email today.

I hope this email finds you well

I do sincerely understand the frustration of this situation and I am very sorry it is taking so long.

We do this to offer our customers maximum protection and safety when they are playing on our site. with that being said, in order to do this we require certain documents. We have a specialised team looking into these documents and on certain occasions we do or do not accept documents, depending on quality assurance, details and variance on customer details. We do also have certain regulations to follow in line with GDPR and licencing requirements.

So please do appreciate that we do this for your future safety and for easy of payment processing.
 
ESCJAMIE said:
Finnaly sent me an email " With nothing to help me or explain whats wrong ect "

Dear Jamie,

Thank you for your email today.

I hope this email finds you well

I do sincerely understand the frustration of this situation and I am very sorry it is taking so long.

We do this to offer our customers maximum protection and safety when they are playing on our site. with that being said, in order to do this we require certain documents. We have a specialised team looking into these documents and on certain occasions we do or do not accept documents, depending on quality assurance, details and variance on customer details. We do also have certain regulations to follow in line with GDPR and licencing requirements.

So please do appreciate that we do this for your future safety and for easy of payment processing.
Click to expand...

Can they just give you your money back and then close account ?
 
Borgie said:
Can they just give you your money back and then close account ?
Click to expand...
They couldn't organise a piss up in a brewery let alone something that simple.
 
The ID you sent in varies in terms of name ( it reads Jamie Kieran Paul Hackett which is quite a big difference, and the Proof of adresses you sent were either in one case not valid and on the other outdated so its not valid either.

Do they understand people have middle names wouldnt all my ID have this one regardless?
 
ESCJAMIE said:
The ID you sent in varies in terms of name ( it reads Jamie Kieran Paul Hackett which is quite a big difference, and the Proof of adresses you sent were either in one case not valid and on the other outdated so its not valid either.

Do they understand people have middle names wouldnt all my ID have this one regardless?
Click to expand...


Not everyone uses their Middle names on everything - but on a passport you would have to I would think - not sure about a driving licence . What name did you use to open account ?

What proof of address is not valid and what have you sent that is out of date ?
 
Borgie said:
Not everyone uses their Middle names on everything - but on a passport you would have to I would think - not sure about a driving licence . What name did you use to open account ?

What proof of address is not valid and what have you sent that is out of date ?
Click to expand...
I did send EU polling card which I can see why it be an issue but then I sent a hospital appointment letter which they said would be accepted but they still rejected

I used Jamie Hackett
 
Fingers crossed this time theirs no issues :laugh:

Dear Jamie

I hope you are having a lovely day so far.

Thank you very much for sending us in your documents.

We now appear to have everything that was requested for the account verification and we have forwarded your documents to our verification department for their review. If our verification team would have any question or require any additional documents they will email you back shortly.

Once your account is fully verified, you will notice that the document upload link in your account has been disabled. Please be advised should you request a withdrawal in future, this may take up to 72 hours to be reviewed by them and if all is okay, an extra 1-5 banking days to be processed into your account depending on which withdrawal method you use. We will contact you if anything further is needed.

In the meantime, we thank you for your cooperation throughout and wish you a good day!

Martina

Customer Service
 

Similar threads

S
Verification issues
Replies
5
Views
291
Wait!What?
W
S
Betreels Frustration
Replies
4
Views
107
winner2021
W
M
Am I being unreasonable - Slot Express!
Replies
5
Views
950
mulven
mulven
K
Conquestador Casino - Verification Issues
Replies
1
Views
634
Nate
Nate
H
For the next person that falls for Silver Oak Casino
Replies
5
Views
313
Herm3
H

Users who are viewing this thread

Total: 1 (members: 0, guests: 1)

Accredited Casinos

Casinos
Rating
Read about our rating system and how it's done.
18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly.
Back
Top