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REDBET Casino Dead or Aliver

D

DomDom

Dormant account
Joined
Nov 29, 2015
Location
Newcastle
Hi I wonder if you could give me some advice please

I won 800e last night playing Dead or Alive on RedBet Casino, they have a weekly offer 50% up to 30e, so when you click on that promo page for more info and the bonus code they have terms at the bottom, here is term 5

5. Please observe that it is not allowed to use bonus money to play on any Table Games, Poker Games, Video Poker games or the following slots: Mega Joker, Jackpot 6000, Champion of the Track, The Wish Master, Devil’s Delight, Super Monopoly Money and Castle Builder. Game play on slots with progressive jackpots will not count towards the wagering requirement.

as you can see Dead or Alive isn't on that list, but they will not pay because they are saying it's on the list in the general terms, I know some sites have special terms for bonuses.

I feel it's so wrong for them to get the terms wrong and it's so misleading, I don't know what is right or wrong, but surely they have an obligation to make things as clear as possible and not mislead us in anyway. It's as if they are trying to trick people and they are on a win win, we have 0% chance of winning. Ok it's probably just a mistake but it's a big mistake and i have deposited £700 there without any chance of winning.

Luckily it's not a huge amount.

But this is a warning to anyone who may play there and play DOA with a bonus, THEY WILL NOT PAY YOU.

It would be interesting to know if any people here have played DOA there recently.

thanks

Dom
 
Not sure what to make of this?

Are you a regular depositor, do you make cash only deposits there or always/only deposit when a bonus is available?? (Question not accusations!)

Reason I ask, My wife is VERY regular @ Redbet and plays with and without bonuses/free spins.

DOA is also her most played game, yes she loses often (small amounts) but on luckier days has always received cash outs in full and a timely manner (touch wood)

IIRC she had a good will comp the once so full bonus in balance with no real funds and built it up on DOA to start with, eventually playing other games too but was paid in full too!!

Edit: The more I think about this, the more I feel it is a mistake, Redbet have an excellent reputation and are a huge company, can't see them 'screwing up' over something so simple.

Maybe worth a PM to their rep

https://www.casinomeister.com/forums/members/34438/
 
If the term you are quoting is along with the promo code you were claiming i say you should be paid in full end of.
Why when you deposit and are specifically given a list of excluded games with that bonus would you (or more to the point should you) have to go searching to see if some other rules apply - if that was what they expected to do they should have specified after the list "this list is not exhaustive,please refer to general terms and provided a link"
.It really is utter nonsense and £700 isn't small change to anyone, i would stand my ground
 
I just checked and DOA is listed as an excluded game in the weekend reload terms.

It's not listed in the main terms of use, but they do link to their main bonus terms where it's listed.

7.5 Some games are excluded from bonus play and Player is not allowed to use bonus funds to wager on any of the excluded games. The list of excluded games includes, but is not limited to ... (NO DOA) ... The excluded games are described on the Site www.redbet.com/en/casino/promotions/bonus_terms. It is the responsibility of the Player to ensure that the Player is aware of the terms and conditions of the excluded games at all times.
Click to expand...

Keep in mind I checked the Norwegian site. The actual terms are in English tough.


Edit: And I just checked the UK site and DOA is not listed in the weekend promo specific terms. Perhaps they should have given you the benefit of the doubt here!
And then make sure terms are identical throughout the site.


Freddy
 
They should pay as its misleading. Also with their enormous wagering on the 50% deposit bonus unless you do play HV slots DOA then u dont really stand a chance - (70x wagering).

Im guessing the DOA exclusion is a new addition to the excluded games - wonder if the rep can confirm
 
refre said:
I just checked and DOA is listed as an excluded game in the weekend reload terms.

It's not listed in the main terms of use, but they do link to their main bonus terms where it's listed.



Keep in mind I checked the Norwegian site. The actual terms are in English tough.


Edit: And I just checked the UK site and DOA is not listed in the weekend promo specific terms. Perhaps they should have given you the benefit of the doubt here!
And then make sure terms are identical throughout the site.


Freddy
Click to expand...

I don't think its a case of "being given the benefit of the doubt" Freddy. If their marketing team made a ballsup (and its obvious they did as they haven't the same conditions on the Norwegian site) thats their problem, its not for the player to lose in a scenario like "sorry we knew what we meant,we just didn't communicate it to you correctly, our mistake but your loss!":mad::mad:
 
DOA is on the list of games , it isnt excluded but any wagering does not count.

I also think it depends on your status within the casino if your a regular player i wouldnt of thought it posses any problem , maybe i should e mail Finn the rep & find out.
 
i had a chat with the rep about this a couple of months ago and he said it is to protect themselves from bonus abusers, he had a look at my account and said fine carry on and he also said ironically that it does contribute to wagering;)
 
DomDom said:
Hi I wonder if you could give me some advice please

I won 800e last night playing Dead or Alive on RedBet Casino, they have a weekly offer 50% up to 30e, so when you click on that promo page for more info and the bonus code they have terms at the bottom, here is term 5

5. Please observe that it is not allowed to use bonus money to play on any Table Games, Poker Games, Video Poker games or the following slots: Mega Joker, Jackpot 6000, Champion of the Track, The Wish Master, Devil’s Delight, Super Monopoly Money and Castle Builder. Game play on slots with progressive jackpots will not count towards the wagering requirement.

as you can see Dead or Alive isn't on that list, but they will not pay because they are saying it's on the list in the general terms, I know some sites have special terms for bonuses.

I feel it's so wrong for them to get the terms wrong and it's so misleading, I don't know what is right or wrong, but surely they have an obligation to make things as clear as possible and not mislead us in anyway. It's as if they are trying to trick people and they are on a win win, we have 0% chance of winning. Ok it's probably just a mistake but it's a big mistake and i have deposited £700 there without any chance of winning.

Luckily it's not a huge amount.

But this is a warning to anyone who may play there and play DOA with a bonus, THEY WILL NOT PAY YOU.

It would be interesting to know if any people here have played DOA there recently.

thanks

Dom
Click to expand...

Hi I have only ever played with a bonus, I only play a few sites at the weekend so if the bonus is available i take it, I like doa, you can deposit small and win big, although I'm yet to hit that big win :)
 
refre said:
I just checked and DOA is listed as an excluded game in the weekend reload terms.

It's not listed in the main terms of use, but they do link to their main bonus terms where it's listed.



Keep in mind I checked the Norwegian site. The actual terms are in English tough.


Edit: And I just checked the UK site and DOA is not listed in the weekend promo specific terms. Perhaps they should have given you the benefit of the doubt here!
And then make sure terms are identical throughout the site.


Freddy
Click to expand...

To be honest i knew it had the term in general because i remember reading it when i signed up, but the when i get an email off them with the weekly bonus and it had the term there again and dead or alive wasn't on the list I just assumed this bonus had special terms and i didn't really think about seeing it in the general terms before, I know a lot of sites do this( have special terms for certain bonuses) also i mostly play DOA and some sites if it's banned the wagering don't move so when you got to check the wagering you realise it's banned.

I think it's so bad from their end, they money isn't go to affect me, i'm just trying to bring it to everyone's attention and give them a bit of bad publicity.
 
I've sent about 5/6 emails tonight to them and everyone they are basically saying its my fault and that is the end of it

here is their latest reply

Hello again Dominic,

Thank you for your reply.
As you understand, people who are working in support are responsible for contact with all players and we do not always have the all information right on time. We will ask our campaign department why the terms are divided and we will inform you about that. However, even if all terms and conditions is not placed under promotion, there is ALWAYS a line that says: "As usual, the general Terms & Conditions always apply". This means that even if all of information are not available on the same side, you can read REST OF THE TERMS THAT FOLLOWS. We as a company assume that you as player read all of our terms and conditions. And you show us that you have read them by accepting these while creating an account or taking a bonus. We have nothing else to add in this case since decision have been made and it stands. To continue this conversation back and forth is pointless since decision will not change. We are very sorry and understand that this can feel frustrating.
 
I've been playing DoA at Redbet since 2011 and I've never heard anyone mention that it's not allowed to play it when using a bonus.

It's new owners, new management and new rules. I miss the old Redbet I signed up at:(
 
shapesy said:
i had a chat with the rep about this a couple of months ago and he said it is to protect themselves from bonus abusers, he had a look at my account and said fine carry on and he also said ironically that it does contribute to wagering;)
Click to expand...

So by this do you mean if they think you're not abusing the bonus they will pay you out, but if they think you are a bonus abuser they won't pay you out?

Surely that is illegal, they can't do things like that?

If they think anyone is abusing the bonus they should stop giving them a bonus, not decide to withhold winnings when they finally win
 
But as its a new term to their general terms and conditions its REASONABLE to say so in the bonus terms - in fact more like RESPONSIBLE to do so, as DOA is such a popular game to play with a bonus.

You cannot state that you accept the general terms and conditions by playing and depositing if you do not inform players immediately of any material changes to those terms. And it outrageous to try to use that argument. Nice try though.

Its obviously a mistake and its only 800 euros, they should just pay you. Ask about their arbitration arrangements.
 
Tirilej said:
I've been playing DoA at Redbet since 2011 and I've never heard anyone mention that it's not allowed to play it when using a bonus.

It's new owners, new management and new rules. I miss the old Redbet I signed up at:(
Click to expand...

I suggest you be careful, if you hit that big win who knows they might not pay you :(
 
DomDom said:
So by this do you mean if they think you're not abusing the bonus they will pay you out, but if they think you are a bonus abuser they won't pay you out?

Surely that is illegal, they can't do things like that?

If they think anyone is abusing the bonus they should stop giving them a bonus, not decide to withhold winnings when they finally win
Click to expand...

been a member for years 3y-6m never ran into any problems regarding payouts, question is do you play there on a regular basis , with & without promos ?
 
mrjones said:
been a member for years 3y-6m never ran into any problems regarding payouts, question is do you play there on a regular basis , with & without promos ?
Click to expand...

I only joined about 6 weeks ago and i only play on the weekends, they send me emails with offers so I have taken them, i lose and dont feel the need to deposit more and gamble, it's just a bit of fun and i have a limit to lose, if they never offered the bonus i would still play, but with the little extra they give i get to play for 5minutes instead of 2 minutes :)

I don't what it should matter how long anyone has been there, it's not fair if they pay you and not pay me
 
DomDom said:
I suggest you be careful, if you hit that big win who knows they might not pay you :(
Click to expand...

I'm not scared of not getting paid...ever :)

I once knew the people who works there, but they are all gone now so I won't play there anymore.
Their new rep Adam seems nice though. You should send a pm to him.

They are not suppose to hide or separate rules in that way. That has to change!!
 
Tirilej said:
I'm not scared of not getting paid...ever :)

I once knew the people who works there, but they are all gone now so I won't play there anymore.
Their new rep Adam seems nice though. You should send a pm to him.

They are not suppose to hide or separate rules in that way. That has to change!!
Click to expand...

Where do I find the rep, I have to go out now but hopefully he sees this or tomorrow i will try and find him and talk to him

thanks
 
Hi Everyone,

I'd like to start by just informing you that the players winnings have been returned to him.

Our bonus terms will be updated for the better. They will become more player friendly and less restrictive. More importantly, they will be clear, transparent and won't be split up across several different pages.

We'll start on fixing the terms right away and you will all be notified once the update has happened.

Adam
 
Redbet-Adam said:
Hi Everyone,

I'd like to start by just informing you that the players winnings have been returned to him.

Our bonus terms will be updated for the better. They will become more player friendly and less restrictive. More importantly, they will be clear, transparent and won't be split up across several different pages.

We'll start on fixing the terms right away and you will all be notified once the update has happened.

Adam
Click to expand...

Thanks Adam, the one important question is though - can we play DOA with a bonus????
 
KasinoKing said:
Who, what, when? :what:

Details please!

KK
Click to expand...

I think Tiri meant that when she joined, there were different owners/management /reps, but it's still Bonnier Gaming now:)

Adam is a great guy by the way, and Marius is also still there, just focussing on his job in the Afiiliate department.

About the different terms, seems like a slip up, no real problem, and solved nicely by reinstating the player's balance, and i personally hadn't noticed this in the terms, but then again i don't normally get to see the T&C's for the Uk Geo location.

I always play DOA whenever i feel like it, Bonus or not, and Redbet has always been one of the Casino's that pay hasslefree. Like Jon and many others stated, have cashed out with Bonus + DOA more then once

Great that Adam promised to tackle this, so there won't be any confusion!:thumbsup:
 
Last edited:
incrediblestuff said:
I think Tiri meant that when she joined, there were different owners/management /reps, but it's still Bonnier Gaming now:)

Adam is a great guy by the way, and Marius is also still there, just focussing on his job in the Afiiliate department.

About the different terms, seems like a slip up, no real problem, and solved nicely by reinstating the player's balance, and i personally hand't noticed this in the terms, but then again i don't normally get to see the T&C's for the Uk Geo location.

I always play DOA whenever i feel like it, Bonus or not, and Redbet has always been one of the Casino's that pay hasslefree. Like Jon and many others stated, have cashed out with Bonus + DOA more then once

Great that Adam promised to tackle this, so there won't be any confusion!:thumbsup:
Click to expand...

When I joined Bonnier Gaming wasn't the owners, and Andy was there.
For me there have been too many changes, but I guess that's life.

Maybe it's me that are getting old and want everything to be the same as before. Horrible thought:eek2:
 
Tirilej said:
When I joined Bonnier Gaming wasn't the owners, and Andy was there.
For me there have been too many changes, but I guess that's life.

Maybe it's me that are getting old and want everything to be the same as before. Horrible thought:eek2:
Click to expand...

I also think when something is good, don't "fix" it, but in this dynamic online Casino industry, that seems harder to do then not, especially with the people working in this business, who seem to do a lot of "job-hopping" :)

I was a wee bit worried when Redbet joined the Bonnier Gaming Group, and Andy left, but to be honest, i've been treated at least the same, in some cases even better!

So naturally i keep playing there, and happily i may add. But i respect your opinion of course, and luckily at this time, there are a good bunch of largely above average Casino's we can pick from:D
That's also good, cause that keeps them on their toes, and hopefully this will reflect in some improvement in the details..we'll see, 2016 is still has a long way to go.
 
Tirilej said:
When I joined Bonnier Gaming wasn't the owners, and Andy was there.
For me there have been too many changes, but I guess that's life.

Maybe it's me that are getting old and want everything to be the same as before. Horrible thought:eek2:
Click to expand...
Obviously this one slipped me by - I thought they were ALWAYS owned by Bonnier, just that this wasn't "public knowledge" until the end of 2014.
Reps change all the time (at some casinos), so I didn't realise that was significant either :o

You not alone in disliking change - I'm definitely with you there!
Seems people like to keep "upgrading" things just for the sake of it, and usually I find the new version of things WORSE than the old :(

KK
 
Can we now play DOA with a bonus?

I can see that DOA is no longer mentioned as banned on their weekly bonus terms? I would like some clarification as DOA is one of my favourite games and was banned in the recent past. I don't want to play it and then find out my winnings are refused.
 

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Adam promised to make the rules more clear and I thought he also would come back to tell us when that was done.

One thing was that every bonus promotion that was sent out would include the games that couldn't be played.
Obviously it was never done or he wasn't allowed to do it, I don't know.
I guess we have to hunt him again so he answers here....after the weekend;)
 
Hi Everyone,

Dead or Alive is now OK to play with bonus money as long as it's not a first deposit/welcome bonus and as long as the Max Bet of €5.00 per spin is not exceeded.
The terms related to this have been updated as of this morning.

Adam
 
Don't you think as the casino you have a duty to make it impossible for a player to play excluded games or make bets above 5euro , rather than expecting them to read the small print? How about a great big red box pops up when you try to load up DoA or bet too big that says "WARNING !! YOU ARE ABOUT TO PLAY A GAME /BET A STAKE THAT WILL FORFEIT ALL OF YOUR BONUS !!"

Players deposit at a casino to play games they enjoy , entertainment , relaxation etc They don't want to spend half the time worrying about whether they have read the T+C's correctly and if they missed anything. The games/bonuses are already designed for the player to lose longterm so it seems pretty disgusting to also put the onus on players to have to scrutinise the T+C to avoid the various pitfalls which might end up costing them ALL of their bonus+winnings . This in itself is ridiculous anyway to take away ALL of a player's winnings just because he played a game that might have like 1% higher rtp or potential for wins that you as a casino don't want to pay out on ! If you want to offer bonuses but only for some games then make a Bonus Games Tab and only allow players to play games in that tab whilst on a bonus. Basically , anything except letting a player play any game/any stake and then on the rare times they actually manage to beat WR , saying "ha you broke rule 17b) so you lose ALL your money , unlucky!"
 
......or simply take a leaf out of Next / Casino Luck's book and 'auto restrict' none allowed games.

The minute you open the restricted games on these sites and click spin, it will tell you that you have no funds available thus avoiding any breach :D

Mostly Netent which has these rules so sure its possible to implement quite easily!
 
jonmincher said:
......or simply take a leaf out of Next / Casino Luck's book and 'auto restrict' none allowed games.

The minute you open the restricted games on these sites and click spin, it will tell you that you have no funds available thus avoiding any breach :D

Mostly Netent which has these rules so sure its possible to implement quite easily!
Click to expand...

Yes , and if you try to make a too large bet on Videoslots whilst on a bonus it will not allow the bet (I think it just closes the game down)

It really can't be too difficult to install safety measures to ensure a player can never breach the T&C of a bonus .... of course the casinos still seem to believe that they are doing you a favour by allowing you to withdraw your winnings , only after a thorough check has been made to see if there's any hint that you may have slipped up somewhere in which case they can instantly confiscate ALL monies lol
 
As far as I can work out, DOA is banned for the monthly reload, and ok for the weekly.

It's very confusing though, as Adam said it wasn't banned unless on your first deposit, and now it looks like things have changed again :confused:
 
DomDom said:
As far as I can work out, DOA is banned for the monthly reload, and ok for the weekly.

It's very confusing though, as Adam said it wasn't banned unless on your first deposit, and now it looks like things have changed again :confused:
Click to expand...


Our bad! When we tweaked the T&Cs we forgot to update the Monthly Reload promotion page.

You can play DOA with the Monthly Reload too :)

Adam
 

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