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REDBET Casino Dead or Aliver

Discussion in 'Casino Complaints - Bonus Issues' started by DomDom, Mar 5, 2016.

    Mar 5, 2016
  1. DomDom

    DomDom Dormant account

    Occupation:
    Office
    Location:
    Newcastle
    Hi I wonder if you could give me some advice please

    I won 800e last night playing Dead or Alive on RedBet Casino, they have a weekly offer 50% up to 30e, so when you click on that promo page for more info and the bonus code they have terms at the bottom, here is term 5

    5. Please observe that it is not allowed to use bonus money to play on any Table Games, Poker Games, Video Poker games or the following slots: Mega Joker, Jackpot 6000, Champion of the Track, The Wish Master, Devil’s Delight, Super Monopoly Money and Castle Builder. Game play on slots with progressive jackpots will not count towards the wagering requirement.

    as you can see Dead or Alive isn't on that list, but they will not pay because they are saying it's on the list in the general terms, I know some sites have special terms for bonuses.

    I feel it's so wrong for them to get the terms wrong and it's so misleading, I don't know what is right or wrong, but surely they have an obligation to make things as clear as possible and not mislead us in anyway. It's as if they are trying to trick people and they are on a win win, we have 0% chance of winning. Ok it's probably just a mistake but it's a big mistake and i have deposited £700 there without any chance of winning.

    Luckily it's not a huge amount.

    But this is a warning to anyone who may play there and play DOA with a bonus, THEY WILL NOT PAY YOU.

    It would be interesting to know if any people here have played DOA there recently.

    thanks

    Dom
     
    2 people like this.
  2. Mar 5, 2016
  3. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Not sure what to make of this?

    Are you a regular depositor, do you make cash only deposits there or always/only deposit when a bonus is available?? (Question not accusations!)

    Reason I ask, My wife is VERY regular @ Redbet and plays with and without bonuses/free spins.

    DOA is also her most played game, yes she loses often (small amounts) but on luckier days has always received cash outs in full and a timely manner (touch wood)

    IIRC she had a good will comp the once so full bonus in balance with no real funds and built it up on DOA to start with, eventually playing other games too but was paid in full too!!

    Edit: The more I think about this, the more I feel it is a mistake, Redbet have an excellent reputation and are a huge company, can't see them 'screwing up' over something so simple.

    Maybe worth a PM to their rep

    http://www.casinomeister.com/forums/member.php?u=34438
     
    1 person likes this.
  4. Mar 5, 2016
  5. mac72

    mac72 Senior Member

    Occupation:
    gamble
    Location:
    n ireland
    If the term you are quoting is along with the promo code you were claiming i say you should be paid in full end of.
    Why when you deposit and are specifically given a list of excluded games with that bonus would you (or more to the point should you) have to go searching to see if some other rules apply - if that was what they expected to do they should have specified after the list "this list is not exhaustive,please refer to general terms and provided a link"
    .It really is utter nonsense and £700 isn't small change to anyone, i would stand my ground
     
  6. Mar 5, 2016
  7. refre

    refre Senior lurker PABnonaccred PABnoaccred

    Occupation:
    Professional slot player
    Location:
    .
    I just checked and DOA is listed as an excluded game in the weekend reload terms.

    It's not listed in the main terms of use, but they do link to their main bonus terms where it's listed.

    Keep in mind I checked the Norwegian site. The actual terms are in English tough.


    Edit: And I just checked the UK site and DOA is not listed in the weekend promo specific terms. Perhaps they should have given you the benefit of the doubt here!
    And then make sure terms are identical throughout the site.


    Freddy
     
  8. Mar 5, 2016
  9. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Occupation:
    Marketing
    Location:
    London
    They should pay as its misleading. Also with their enormous wagering on the 50% deposit bonus unless you do play HV slots DOA then u dont really stand a chance - (70x wagering).

    Im guessing the DOA exclusion is a new addition to the excluded games - wonder if the rep can confirm
     
  10. Mar 5, 2016
  11. mac72

    mac72 Senior Member

    Occupation:
    gamble
    Location:
    n ireland
    I don't think its a case of "being given the benefit of the doubt" Freddy. If their marketing team made a ballsup (and its obvious they did as they haven't the same conditions on the Norwegian site) thats their problem, its not for the player to lose in a scenario like "sorry we knew what we meant,we just didn't communicate it to you correctly, our mistake but your loss!":mad::mad:
     
  12. Mar 5, 2016
  13. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    DOA is on the list of games , it isnt excluded but any wagering does not count.

    I also think it depends on your status within the casino if your a regular player i wouldnt of thought it posses any problem , maybe i should e mail Finn the rep & find out.
     
  14. Mar 5, 2016
  15. shapesy

    shapesy Experienced Member

    Occupation:
    manager
    Location:
    liverpool
    i had a chat with the rep about this a couple of months ago and he said it is to protect themselves from bonus abusers, he had a look at my account and said fine carry on and he also said ironically that it does contribute to wagering;)
     
  16. Mar 5, 2016
  17. gavinalways

    gavinalways Dormant account PABrogue

    Occupation:
    ..
    Location:
    UK
    Hi I have only ever played with a bonus, I only play a few sites at the weekend so if the bonus is available i take it, I like doa, you can deposit small and win big, although I'm yet to hit that big win :)
     
  18. Mar 5, 2016
  19. DomDom

    DomDom Dormant account

    Occupation:
    Office
    Location:
    Newcastle
    To be honest i knew it had the term in general because i remember reading it when i signed up, but the when i get an email off them with the weekly bonus and it had the term there again and dead or alive wasn't on the list I just assumed this bonus had special terms and i didn't really think about seeing it in the general terms before, I know a lot of sites do this( have special terms for certain bonuses) also i mostly play DOA and some sites if it's banned the wagering don't move so when you got to check the wagering you realise it's banned.

    I think it's so bad from their end, they money isn't go to affect me, i'm just trying to bring it to everyone's attention and give them a bit of bad publicity.
     
  20. Mar 5, 2016
  21. DomDom

    DomDom Dormant account

    Occupation:
    Office
    Location:
    Newcastle
    I've sent about 5/6 emails tonight to them and everyone they are basically saying its my fault and that is the end of it

    here is their latest reply

    Hello again Dominic,

    Thank you for your reply.
    As you understand, people who are working in support are responsible for contact with all players and we do not always have the all information right on time. We will ask our campaign department why the terms are divided and we will inform you about that. However, even if all terms and conditions is not placed under promotion, there is ALWAYS a line that says: "As usual, the general Terms & Conditions always apply". This means that even if all of information are not available on the same side, you can read REST OF THE TERMS THAT FOLLOWS. We as a company assume that you as player read all of our terms and conditions. And you show us that you have read them by accepting these while creating an account or taking a bonus. We have nothing else to add in this case since decision have been made and it stands. To continue this conversation back and forth is pointless since decision will not change. We are very sorry and understand that this can feel frustrating.
     
  22. Mar 5, 2016
  23. Tirilej

    Tirilej On a Break

    Occupation:
    Breathing
    Location:
    Sweden
    I've been playing DoA at Redbet since 2011 and I've never heard anyone mention that it's not allowed to play it when using a bonus.

    It's new owners, new management and new rules. I miss the old Redbet I signed up at:(
     
    2 people like this.
  24. Mar 5, 2016
  25. DomDom

    DomDom Dormant account

    Occupation:
    Office
    Location:
    Newcastle
    So by this do you mean if they think you're not abusing the bonus they will pay you out, but if they think you are a bonus abuser they won't pay you out?

    Surely that is illegal, they can't do things like that?

    If they think anyone is abusing the bonus they should stop giving them a bonus, not decide to withhold winnings when they finally win
     
  26. Mar 5, 2016
  27. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Occupation:
    Marketing
    Location:
    London
    But as its a new term to their general terms and conditions its REASONABLE to say so in the bonus terms - in fact more like RESPONSIBLE to do so, as DOA is such a popular game to play with a bonus.

    You cannot state that you accept the general terms and conditions by playing and depositing if you do not inform players immediately of any material changes to those terms. And it outrageous to try to use that argument. Nice try though.

    Its obviously a mistake and its only 800 euros, they should just pay you. Ask about their arbitration arrangements.
     
  28. Mar 5, 2016
  29. DomDom

    DomDom Dormant account

    Occupation:
    Office
    Location:
    Newcastle
    I suggest you be careful, if you hit that big win who knows they might not pay you :(
     
  30. Mar 5, 2016
  31. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    been a member for years 3y-6m never ran into any problems regarding payouts, question is do you play there on a regular basis , with & without promos ?
     
  32. Mar 5, 2016
  33. DomDom

    DomDom Dormant account

    Occupation:
    Office
    Location:
    Newcastle
    I only joined about 6 weeks ago and i only play on the weekends, they send me emails with offers so I have taken them, i lose and dont feel the need to deposit more and gamble, it's just a bit of fun and i have a limit to lose, if they never offered the bonus i would still play, but with the little extra they give i get to play for 5minutes instead of 2 minutes :)

    I don't what it should matter how long anyone has been there, it's not fair if they pay you and not pay me
     
  34. Mar 5, 2016
  35. Tirilej

    Tirilej On a Break

    Occupation:
    Breathing
    Location:
    Sweden
    I'm not scared of not getting paid...ever :)

    I once knew the people who works there, but they are all gone now so I won't play there anymore.
    Their new rep Adam seems nice though. You should send a pm to him.

    They are not suppose to hide or separate rules in that way. That has to change!!
     
  36. Mar 5, 2016
  37. DomDom

    DomDom Dormant account

    Occupation:
    Office
    Location:
    Newcastle
    Where do I find the rep, I have to go out now but hopefully he sees this or tomorrow i will try and find him and talk to him

    thanks
     
  38. Mar 5, 2016
  39. Tirilej

    Tirilej On a Break

    Occupation:
    Breathing
    Location:
    Sweden
    The link to him was posted already but here you have it again http://www.casinomeister.com/forums/member.php?u=34438

    I'll tell him about this thread too since he needs to know.
     

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