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RedBet Cashout Timeframe?

Discussion in 'Online Casinos' started by hoff1985, Jul 25, 2015.

    Jul 25, 2015
  1. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    Hi Guys,

    sorry... I knew that those guys don't "really" pay instant as it states... But right now it takes really Long and i want to ask if you guys have similar experiences before?

    I'm a FULL VERIFIED member for years and had a few withdrawals. I have played the last months from time to time, never made it to a withdrawal again recently.

    Yesterday finally i cashed out 1000 EUR to Skrill at 1AM. I knew that they do not process during the night so i expected it this morning. Nada.

    I asked Support and they just told me to wait as finacne Comes in later.

    3 hours later i asked again and now all they say "I have to wait, it can be monday until i get it if the documents are all still good"

    1. If the documents Need to updated, they should tell me NOW and not after 2-3 days. Ridicoulous.
    2. Why monday? They have Weekend cashouts?

    I'm waiting now for 25 hours! I've deposited 100's of Euros the last few weeks, and 1 cashout of 1000 EUR and i have to wait forever.

    It's not just that it may can take longer what i could understand. It's more the Moment you reailze that you as customer just don't matter.... Not even a "I can talk to finance and ask why it's taking so Long" nothing. Just "You have to wait"

    They were always friendly and answered immediately, but i just don't get it why a Casino that should pay "instant" for verified members can say after 25 hours "it may take another 2 days"... WTF?
     
  2. Jul 25, 2015
  3. Nicola

    Nicola Casino Affiliate MM mm1 webmeister

    Occupation:
    Web Developer
    Location:
    Green Park, London
    Overall, RedBet are one of the top casinos and you are in very safe hands. Documents and approvals are usually verified by a different team who may not work at weekends, so it's normal if you cashout on a Friday or over the weekend, you will have to wait until Monday morning at the earliest.

    My advice is to forget about the withdrawal for the remainder of the weekend and see what happens on Monday. If by close of business Monday the withdrawal has not been approved you can send the Rep a private message here.

    No matter if you're a new player or a high-ranking VIP, it is still fair that the casino check each withdrawal first to make sure no t&c have been broken and everything is above board.
     
  4. Jul 25, 2015
  5. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    But that does not explain why for instance Nate (he is a VIP) received his very substantial winnings very, very quickly. The checking of withdrawals should also be done over the weekend, imo. 25 hours is a long time for Red Bet standards...
     
  6. Jul 25, 2015
  7. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    Thats a bad excuse! If a casino offers "instant" cashouts they must be able to do it. Again, i am already verified with all documents and had several cashouts before at Redbet!

    I wouldn't expect payment on monday when i cashout friday evening in a casino that offers very fast payouts. Otherwise they need to state officially "withdrawals over xyz will not be paid during weekends".

    I'm now waiting 30 hours!!
     
    1 person likes this.
  8. Jul 25, 2015
  9. Nicola

    Nicola Casino Affiliate MM mm1 webmeister

    Occupation:
    Web Developer
    Location:
    Green Park, London
    RedBet knew the publicity they could get out of those wins and they cheekily promoted he was paid in 36 seconds or whatever. 99.9% of customers do not get that kind of service. Also IIRC, that followed some very damaging posts about the RedBet brand just weeks before.
     
    2 people like this.
  10. Jul 25, 2015
  11. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    What is that about IIRC? I must have missed that. Could you explain?

    Also, favouring one player for PR reasons is indeed cheeky.
     
  12. Jul 25, 2015
  13. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    IIRC - If I remember correctly :lolup:
     
  14. Jul 25, 2015
  15. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    30 hours is indeed very much substandard for RedBet. Did you PM Marius?

    other than that, my only advice is: CHILL HOFF ... they will pay, just a question of time. I know, patience is not our best virtue.
     
    1 person likes this.
  16. Jul 25, 2015
  17. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    Yes, but what is IIRC, what does it relate to? Sorry, does not ring a bell...
     
  18. Jul 25, 2015
  19. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    IIRC is short for: If I Remember Correctly.

    Nicola's sentence would be like this with all words :

     
    1 person likes this.
  20. Jul 25, 2015
  21. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    Oh silly me, thanks Harry for elaborating, I thought it was some kind of organisation, or the handle of an OP... lollol.

    Okay, what were those damaging posts? Have a look if I can find any...:)
     
    2 people like this.
  22. Jul 25, 2015
  23. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    Yeah 30 hours, for a fully verified member.

    It's hard to chill because it bothers me if Casinos claim their "fast cashouts" and in reality only a few lucky ones experience that. But yeah everyone can choose the casino he/she wants to play. Another reason for me to stick more to the Betsson Group the only ones i know doing INSTANT, automatic cashouts. Or Videoslots/Guts also pretty much 9 out of 10 times can get it done right.
     
    2 people like this.
  24. Jul 25, 2015
  25. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Understand Hoff, if it takes longer than usual, we start doubting that they will pay.

    My only cashin to date at Redbet was paid in 37 minutes.

    I was told by another casino manager that withdrawals to Neteller are the fastest. Didn't give me more details. But he was right, the ones i did to Ecopayz always took longer than to Neteller.
     
    1 person likes this.
  26. Jul 25, 2015
  27. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    I don't doubt that they'll pay. They're reliable, but its just too slow :)

    I used Skrill.... As i did before at Redbet
     
    1 person likes this.
  28. Jul 25, 2015
  29. Nicola

    Nicola Casino Affiliate MM mm1 webmeister

    Occupation:
    Web Developer
    Location:
    Green Park, London
    Weekends are always going to drag by when you have a pending withdrawal, but if you in need to take a short break by using the responsible gaming tools - that's what they are there for.

    I feel your frustration as €1000 is a significant amount of money, but can almost guarantee you that the money will be sent first thing Monday (if not sooner). RedBet are as safe as they come.

    By the way, I've never used a e-wallet, only a debit card so always have to wait another 2-5 days on top of withdrawals :)
     
    2 people like this.
  30. Jul 25, 2015
  31. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    Why monday???? They're advertising weekend cashouts!!!
     
    2 people like this.
  32. Jul 25, 2015
  33. Tirilej

    Tirilej On a Break

    Occupation:
    Breathing
    Location:
    Sweden
    They should pay you today of course and not Monday.

    I know that normally the support people can do the payout but maybe not all of them. It can be new staff since it's summer.
    I think you should go there again and ask for it. If you bother them enough they maybe will fix it someway :)
     
    1 person likes this.
  34. Jul 25, 2015
  35. Nicola

    Nicola Casino Affiliate MM mm1 webmeister

    Occupation:
    Web Developer
    Location:
    Green Park, London
    From RedBet official terms and conditions, which players agree to when signing up, and of course supersedes any third party rule on CM or elsewhere:

    The Player always has access to its deposits and winnings (subject to the bonus money turn-over requirements set forth below) and may at any time request a pay-out from its Player’s Account. The Gaming Operator will execute pay-outs within three bank days.

    Patience grasshopper!
     
    1 person likes this.
  36. Jul 25, 2015
  37. Tirilej

    Tirilej On a Break

    Occupation:
    Breathing
    Location:
    Sweden
    That's probably for cards. If you check again it says Max 12 hours for Skrill, at least it does when I check.

    They do have a problem with staff this weekend, I asked, but he was welcome back to chat again :)
     
    1 person likes this.
  38. Jul 25, 2015
  39. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    3 bank days is not for ewallets. And here at casinomeister it says INSTANT. Waiting now for 33 hours! Will not ask again, have done alreqdy 3 times
     
    2 people like this.

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