Racetrack Casino refusing bonus for no good reason

[GrandMaster]

I have to admit, this made me smile, though: "This is happening because our system is trying to eliminate professional players from good players."

I would like to know what sort of extra information became available to the casino between the CS rep offering the bonus and the casino refusing to credit it. Maybe if you start playing and lose your money before the bonus is credited, then you show yourself to be a "good player".

 

[henryVIII]

I kind of like threads like this. Where all the players and affiliates agree on something.

Sometimes you'd think its not that hard to run an online casino. Just do what you promise, dont promise what you cant do and let the house edge do the rest.

I mean some casinos seem to go to all the trouble of setting up, advertising, enticing new players and then go and piss it all up the wall by just being plain stupid in their treatment of customers.

Customers arent always right .... but they are the only way your going to make a profit.

 

[vinylweatherman]

Information

It is right that B&M casinos will eject the "pro". Often, this is the Blackjack card counter. It is the only game that can be beaten in the long run due to house edge and shoe penetration. Only a very skilled player can do this, and once caught, their photo goes on an industry database.

However, they can only determine that someone is probably a card counter after they have played a fair bit of Blackjack, and their bet changes have been mathematically analysed.
Determining that someone is a "pro" before they enter a premises is rather different. How can you even "look like" a known "abuser" online till a photo ID has been provided.
The only thing these players had in common was that they deposited the whole 300 for the full amount of bonus. Asking about Blackjack does not help though, best ask CS the ins and outs of slots because you simply "can't resist slots", I bet you get the bonus then!

Why they don't simply make it a slots only bonus beats me, they certainly don't want players who know that Blackjack is a better game for WR than slots.

I don't recall seeing this on the accredited list when I last looked, there must have been some additions to replace Jackpot Factory. I doubt my custom will be welcomed there, so I will save myself and them the bother.

 

[BBKPoker]

They do this to everyone.

I had the exact same thing happen to me (rep messaged me on signup, offered me a bonus, I deposited, it went through, no bonus, then a rep told me I didn't qualify after he had just told me I did), also, a rep told me it was their policy to not give you a bonus if you have signed up at other Playtechs.

After I yelled a ton at a manager they agreed to rush my cashout to the next 12 hours, but this is a terrible policy, imo.

If you are going to not issue some a bonus, just decline the transaction, or at the very least, send them an email when they've registered that they are welcome to play but without the bonus.

I think its a clear case of a casino loving collecting whatever interest they might for 4-5 days while they hold your cashout.

This casino should definitely *not* be accredited, imo.

 

[vinylweatherman]

WTF Playtech

I had the exact same thing happen to me (rep messaged me on signup, offered me a bonus, I deposited, it went through, no bonus, then a rep told me I didn't qualify after he had just told me I did), also, a rep told me it was their policy to not give you a bonus if you have signed up at other Playtechs.

WTF are PLaytech up to, they should NOT be passing information like that to what are effectively competitors to the other Playtechs you may have used. The only justification would be if you had committed a fraud at another Playtech.

It would be like Bryan telling one of his listed casinos that player X tended to sign up at almost every casino as soon as they appeared on the list. This is PERSONAL information in that it is gained by virtue of a business relationship between business A and customer B.

If the criteria is simply signing at ANY ONE other Playtech, then I doubt they give out this bonus very often.
If what this CS agent said really turns out to be correct, I can't see them being "accredited" for much longer. If it is just incompetent CS, they had better get some training in soon.

 

[arccos]

WTF are PLaytech up to, they should NOT be passing information like that to what are effectively competitors to the other Playtechs you may have used. The only justification would be if you had committed a fraud at another Playtech.

It would be like Bryan telling one of his listed casinos that player X tended to sign up at almost every casino as soon as they appeared on the list. This is PERSONAL information in that it is gained by virtue of a business relationship between business A and customer B.

If the criteria is simply signing at ANY ONE other Playtech, then I doubt they give out this bonus very often.
If what this CS agent said really turns out to be correct, I can't see them being "accredited" for much longer. If it is just incompetent CS, they had better get some training in soon.

I agree. If there is not anything in their T&C's about signing up with multiple Playtechs, and a list of every one of them, then this is totally wrong. At least the Golden Palace group informs you in the T&C's that you can only take one bonus in the group.

-Arccos

 

[WLVRYN]

Just wanted to chime in that I had the same issue with them about 2 weeks back (signed up, live chat offered me the $300 signup bonus, deposited, got no bonus, was told I could play without the bonus, then withdrew). I have done fairly well on Playtechs with a couple of big sticky wins under my belt, so I was starting to get worried that I was in some sort of "black book." I am glad to see that I'm not the only one. That being said, I'm not going to play at a place that treats me like a card counter before I even played a hand. I have plenty of other places that I can play that dont treat me like a cheater.

I think that Racetrack will have a very hard time getting new customers if they treat players this way. I mean its not like they have a well known name for the random newb, you have to be a fairly knowledgable online gambler to even stumble across them.

And could someone please tell the Playtech guys who set up the casinos to stop having the credit card option be the first one that comes up when you open the cashier? I hate that stupid popup that says "click to add credit card" every time I want to check my comps.

 

[chuchu59]

If this declining of bonuses is automatic, I will be worried as to whether it is extended to many, if not all, of casinos powered by Playtech. Did anyone have their signup bonuses denied automatically at any casinos other than racetrack?

 

[soflat]

By declining anyone who has ever played at a Playtech, they're just shooting themselves in the foot. Maybe they could get Microgaming and RTG customer lists and ban them too. Then Racetrack would fade away.

 

[sneakattack]

My friend had an extremely interesting experience here. Hes never played at any online casino, and signed up at racetrack. He tried to get the bonus, support said the bonus is usally automatically credited to the account, but his wasnt. After emailing racetrack he was rejected for the bonus. He had never played at any online casino and still got turned down for the bonus.

What do you have to do, earn a reputation for being a loser before depositing here?

 

[Casinomeister]

<sigh> I'm still chillin' in Laguna Beach...I'll be getting on this early next week.

By the way, Racetrack and City Club have been listed here prior to the Playtech "break" and then listed afterward since Playtech came back on board. There have been very few complaints about them and this is somewhat surprising.

I'll check this out upon my return to Bierland.

 

[WLVRYN]

Meister, I know you were on vacation during this, but was just wondering if you had a chance to get in touch with these guys and see what the story is?

 

[Casinomeister]

Meister, I know you were on vacation during this, but was just wondering if you had a chance to get in touch with these guys and see what the story is?

I thought it was resolved since no one has been hammering me on this. I'll check tomorrow.

 

[BigBill]

Meister

I PMed GamingPromo before I posted in this thread and didn't receive a reply

 

[hitobito2005]

Just for completeness, they paid me back my deposit after about a week.

Their rep did not reply when I asked him to explain what it was about me speciifically that made them deem me a "professional player".

They are still sending me promo emails

I will not be returning.

 

[WLVRYN]

Meister - Any news on this? Its doubtful I would play there, but I was just curious how they could justify bonus banning people just for claiming a bonus.

 

[BBKPoker]

bump

 

[hoopla]

another bump

 

[winbig]

I see they're still on the accredited list, so I assume nothing's happened....


One thing in their favor though, they have completely removed every game except slots from the allowed list in their T&C.

# Bets placed on all card games, table games, and, video poker games do not count towards the wager requirement

Here's your laugh for today:

Deposit $100, Get $100 Bonus. Play with $200.
Deposit $1,000, Get $1,000 Bonus. Play with $2,000.
Deposit $1,000,000 Get $1,000,000 Bonus. Play with $2,000,000!!!!!

Let me go xfer $1,000,000 right now! I'd only have to wager $40,000,000 to cashout lol