Racetrack Casino refusing bonus for no good reason

liquuid_fusion

Meister Member
PABaccred
PABnorogue
PABnononaccred2
I have been looking through the Casinomeister accredited casinos list recently after deciding to try out a few new casinos. I found and signed up with "Racetrack Casino" (Playtech) and deposited 300 in anticipation of receiving the 100% signup match bonus.

I should mention that before I deposited, a live chat window popped up and a CS representative tried her hardest to convince me to take the 200% upto 50 bonus instead... reasons for which are unknown to me :confused:

After depositing 300, the bonus was not automatically credited as per the description on the site:

You do not have permission to view link Log in or register now.


I contacted the casino manager at lobbymanager@racetrackcasino.com and asked to have my bonus credited as it appeared not to have worked automatically, before receiving the following reply:

Dear liquuid_fusion,


Let me begin by thanking you for choosing to play with us at Race Track Casino.

I checked your account for details and noticed that you had deposited a 300 and were not matched. This is happening because our system is trying to eliminate professional players from good players. This has nothing to do with you personally. It is something that happens automatically. We will be happy to see you try the casino. You can come and play with your deposit.


I would like to personally invite you to come and try the games with and meanwhile give us some time to re-evaluate your account.


Please email me in case of further doubts and I will be happy to assist you.

All the best and great winnings!


Warm Regards,

Martin Soul

Lobby Manager

Race Track Casino.
So it seems they are refusing me the bonus based on me being a "professional player" (bonus abuser?). I've never signed up to this casino and have accounts at maybe 5 other Playtech casinos, not in the same group. I'm hardly going to play at this casino if they are going to refuse the advertised signup offer *after* my deposit, for no good reason.

It will now take about a week to get my money back to Neteller if I withdraw.

I'm really surprised to find behaviour such as this at a CM accredited casino :eek2:

It would be nice to get the bonus credited, but if not then I feel I should report this anyway to warn other players of this casino's practices.
 

henryVIII

Dormant account
Is this true? There is nothing missed out from the events?

IF so, it is quite clearly attempted fraud.

Id need to know for sure that there isnt more to the story but still a very weird and worrying email.
 

soflat

Experienced Member
liquuid_fusion said:
So it seems they are refusing me the bonus based on me being a "professional player" (bonus abuser?). I've never signed up to this casino and have accounts at maybe 5 other Playtech casinos, not in the same group. I'm hardly going to play at this casino if they are going to refuse the advertised signup offer *after* my deposit, for no good reason.
Actually it kind of seems like a good reason. Why would they just throw money away?
 

liquuid_fusion

Meister Member
PABaccred
PABnorogue
PABnononaccred2
Well, it's just the fact that they enticed me to sign up with all the advertisements for a bonus etc and then refused to give me it. I haven't broken any rules or anything. I wasn't even expecting to cash out anything, especially since it's a sticky/phantom bonus and i've not been having the best of luck recently!

I should add that I don't consider myself to be a "professional player" or bonus abuser etc.

I do take most bonuses if they are offered, but there is no harm in that. I play a lot without bonuses at casinos which have been good to me.
 

chuchu59

gambling addict
PABnonaccred
CAG
This is a lame excuse from the casino not to give bonuses. If they regard you as a pro player why did the CS rep offer you the 200% bonus up to $50. Kinda strange.

What actually do they mean by re-evaluating your account? Could it be that they are actually checking on why there is an automatic refusal of the bonus to you and that it is possible that they will credit your account manually later or are they prompting you to play and then determine whether you are a pro. Until this is cleared up, I wouldnt spend a single dime on their games if I were you.
 

liquuid_fusion

Meister Member
PABaccred
PABnorogue
PABnononaccred2
soflat said:
Actually it kind of seems like a good reason. Why would they just throw money away?
Indeed, why should any casino honour a bonus advertised on their site?:eek2:
 

paul02085

Senior Member
I guess its better they did this now than if they gave it to you and then refused to honor a withdrawal later, but its still sounds cheap to me especially for an accredited site.

BTW, I am glad to make the aquaintence of a "professional" player. :rolleyes:

Just another reason not to play Playtech sites.
 

vinylweatherman

You type well loads
CAG
MM
Proffessional?

Are we missing something, how could they LEGITIMATELY know that you were a professional if you had done no business with them before (as in the group, not just RaceTrack). Misuse of confidential personal data springs to mind, irrespective of how "good" a player you are.

The fact that the CS tried to convince you to take a different bonus looks like they knew something even BEFORE you deposited 300, so the deposit itself was not an issue.
Central negative databases, yep- believe it and ignore the industry denials about it's existance. (I have just found one admitted to for Carmen Media and Proc Cyber).
I am certain a casino rep earlier informed us that these central negative databases were a thing of the past except for outright fraud (nothing to do with play patterns).
Perhaps they determined you were "pro" from the affiliate tag you came through?
 

liquuid_fusion

Meister Member
PABaccred
PABnorogue
PABnononaccred2
vinylweatherman said:
Are we missing something, how could they LEGITIMATELY know that you were a professional if you had done no business with them before (as in the group, not just RaceTrack). Misuse of confidential personal data springs to mind, irrespective of how "good" a player you are.

No, you're not missing anything. If there is a central playtech database then I guess I might be deemed a bad player (from their point for view) since I believe i'm in profit overall at the playtechs i've joined in the past. But i've never had a problem like this before - in fact just last week Aspinalls offered me a very generous bonus.

I'm not sure what they mean by "professional". Obviously there is not really such a thing as a "pro" at a casino where all the games have a house advantage. I can only assume that they think i'm going to try and make a profit from their bonus.

I certainly haven't been involved in any fraudulent activity.

I think i'll be avoiding any more playtechs from now on!
 

vinylweatherman

You type well loads
CAG
MM
Detail.

I expect they define "pro" based on game play against some measure of expectation. A "pro" will hold to the house edge, but a lesser player will make mistakes and will only be ahead from isolated big wins.

I have already found a central database on Risk Sentinel, however, this is only for fraud, or attempts at fraud. It is not used to weed out good players.
 

GamingPromo

Affiliate Program Director
Dear Liquuid_fusion,

Each separate casino has its methods in identifying proffessional players. These ways are kept very secret.

In a land based casino, a player that is identifyed as a proffessional player - will not be allowed in the door, even if he looks like a known abuser.

In some online casinos, if you look suspicious, they won't even let you even deposit, and play.

In Race Track Casino, you are allowed to come in and play, just with out the bonus. This allows the casino to re-evaluate the player from experience.
 

noluckever67

Quit Gambling
GamingPromo said:
In Race Track Casino, you are allowed to come in and play, just with out the bonus. This allows the casino to re-evaluate the player from experience.
Aint that just typical though they DO NOT want players who might win they want people who are gonna lose consistently all the more reason to steer clear of ALL online casinos..
 

liquuid_fusion

Meister Member
PABaccred
PABnorogue
PABnononaccred2
Thanks Casinomeister.


GamingPromo said:
Each separate casino has its methods in identifying proffessional players. These ways are kept very secret.

I think that's terrible.

If you have some kind of access to information about me that I did not consent to, I want to know about it.

I'd also like to know what makes me a "professional player" :eek2:
 

henryVIII

Dormant account
GamingPromo said:
........ a known abuser.......
How can you throw this disgusting term around so nonchalently.

If anyone is "an abuser" its probably you ... a "new player abuser" or a "false advertising abuser" or an "unethical information collation abuser".
 

mitch

Dormant account
GamingPromo said:
Dear Liquuid_fusion,

Each separate casino has its methods in identifying proffessional players. These ways are kept very secret.

In a land based casino, a player that is identifyed as a proffessional player - will not be allowed in the door, even if he looks like a known abuser.

In Race Track Casino, you are allowed to come in and play, just with out the bonus. This allows the casino to re-evaluate the player from experience.
What a load of old twaddle!

I don't deny you have the right to deny a bonus to any player, just be open and honest in your advertising.

A prominent notice something like :-

" Skillful players not welcome here"

"Players who try their best to win something with the bonus not welcome either"

"Winners at other casinos definately not welcome here"

"We have secret methods of identifying such players so be warned!"

And a prediction GamingPromo, with CS like this your casino will soon be history around here and in the general playing community.

Mitch
 

Wagerjunction

Dormant account
Put my Foot in It

Guys i dont want to put my foot in it - ok so ill put my whole leg in but do you see signs at Land Based Casinos saying - No professionals allowed.

Why would any business do that kind of thing ? That is after all what a Casino is be it land or online based.

I am interested in what constitutes a professional player though .I am however of the opinion that if a Casino does not want to offer something then do not advertise it and if they advertise they should stump up - period

Regards
Greg
 
Top