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Racetrack Casino refusing bonus for no good reason

Discussion in 'Casino Complaints - Bonus Issues' started by liquuid_fusion, Jun 13, 2006.

    Jun 13, 2006
  1. liquuid_fusion

    liquuid_fusion Meister Member PABnorogue PABnononaccred2 PABaccred

    Occupation:
    Student
    Location:
    UK
    I have been looking through the Casinomeister accredited casinos list recently after deciding to try out a few new casinos. I found and signed up with "Racetrack Casino" (Playtech) and deposited 300 in anticipation of receiving the 100% signup match bonus.

    I should mention that before I deposited, a live chat window popped up and a CS representative tried her hardest to convince me to take the 200% upto 50 bonus instead... reasons for which are unknown to me :confused:

    After depositing 300, the bonus was not automatically credited as per the description on the site:

    You must register/login in order to see the link.

    I contacted the casino manager at This email is not visible to you. and asked to have my bonus credited as it appeared not to have worked automatically, before receiving the following reply:

    So it seems they are refusing me the bonus based on me being a "professional player" (bonus abuser?). I've never signed up to this casino and have accounts at maybe 5 other Playtech casinos, not in the same group. I'm hardly going to play at this casino if they are going to refuse the advertised signup offer *after* my deposit, for no good reason.

    It will now take about a week to get my money back to Neteller if I withdraw.

    I'm really surprised to find behaviour such as this at a CM accredited casino :eek2:

    It would be nice to get the bonus credited, but if not then I feel I should report this anyway to warn other players of this casino's practices.
     
    1 person likes this.
  2. Jun 13, 2006
  3. henryVIII

    henryVIII Dormant account

    Occupation:
    teacher
    Location:
    UK
    Is this true? There is nothing missed out from the events?

    IF so, it is quite clearly attempted fraud.

    Id need to know for sure that there isnt more to the story but still a very weird and worrying email.
     
  4. Jun 13, 2006
  5. soflat

    soflat Senior Member

    Occupation:
    Scientist
    Location:
    Florida
    Actually it kind of seems like a good reason. Why would they just throw money away?
     
  6. Jun 13, 2006
  7. liquuid_fusion

    liquuid_fusion Meister Member PABnorogue PABnononaccred2 PABaccred

    Occupation:
    Student
    Location:
    UK
    Well, it's just the fact that they enticed me to sign up with all the advertisements for a bonus etc and then refused to give me it. I haven't broken any rules or anything. I wasn't even expecting to cash out anything, especially since it's a sticky/phantom bonus and i've not been having the best of luck recently!

    I should add that I don't consider myself to be a "professional player" or bonus abuser etc.

    I do take most bonuses if they are offered, but there is no harm in that. I play a lot without bonuses at casinos which have been good to me.
     
  8. Jun 13, 2006
  9. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    This is a lame excuse from the casino not to give bonuses. If they regard you as a pro player why did the CS rep offer you the 200% bonus up to $50. Kinda strange.

    What actually do they mean by re-evaluating your account? Could it be that they are actually checking on why there is an automatic refusal of the bonus to you and that it is possible that they will credit your account manually later or are they prompting you to play and then determine whether you are a pro. Until this is cleared up, I wouldnt spend a single dime on their games if I were you.
     
  10. Jun 13, 2006
  11. liquuid_fusion

    liquuid_fusion Meister Member PABnorogue PABnononaccred2 PABaccred

    Occupation:
    Student
    Location:
    UK
    Indeed, why should any casino honour a bonus advertised on their site?:eek2:
     
  12. Jun 13, 2006
  13. paul02085

    paul02085 Senior Member

    Occupation:
    Fishing :)
    Location:
    USA
    I guess its better they did this now than if they gave it to you and then refused to honor a withdrawal later, but its still sounds cheap to me especially for an accredited site.

    BTW, I am glad to make the aquaintence of a "professional" player. :rolleyes:

    Just another reason not to play Playtech sites.
     
  14. Jun 13, 2006
  15. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Proffessional?

    Are we missing something, how could they LEGITIMATELY know that you were a professional if you had done no business with them before (as in the group, not just RaceTrack). Misuse of confidential personal data springs to mind, irrespective of how "good" a player you are.

    The fact that the CS tried to convince you to take a different bonus looks like they knew something even BEFORE you deposited 300, so the deposit itself was not an issue.
    Central negative databases, yep- believe it and ignore the industry denials about it's existance. (I have just found one admitted to for Carmen Media and Proc Cyber).
    I am certain a casino rep earlier informed us that these central negative databases were a thing of the past except for outright fraud (nothing to do with play patterns).
    Perhaps they determined you were "pro" from the affiliate tag you came through?
     
  16. Jun 13, 2006
  17. henryVIII

    henryVIII Dormant account

    Occupation:
    teacher
    Location:
    UK
    Erm ... maybe because that is what they promised??

    Very odd response there??!
     
  18. Jun 14, 2006
  19. liquuid_fusion

    liquuid_fusion Meister Member PABnorogue PABnononaccred2 PABaccred

    Occupation:
    Student
    Location:
    UK

    No, you're not missing anything. If there is a central playtech database then I guess I might be deemed a bad player (from their point for view) since I believe i'm in profit overall at the playtechs i've joined in the past. But i've never had a problem like this before - in fact just last week Aspinalls offered me a very generous bonus.

    I'm not sure what they mean by "professional". Obviously there is not really such a thing as a "pro" at a casino where all the games have a house advantage. I can only assume that they think i'm going to try and make a profit from their bonus.

    I certainly haven't been involved in any fraudulent activity.

    I think i'll be avoiding any more playtechs from now on!
     
  20. Jun 15, 2006
  21. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Detail.

    I expect they define "pro" based on game play against some measure of expectation. A "pro" will hold to the house edge, but a lesser player will make mistakes and will only be ahead from isolated big wins.

    I have already found a central database on Risk Sentinel, however, this is only for fraud, or attempts at fraud. It is not used to weed out good players.
     
  22. Jun 15, 2006
  23. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I would have appreciated it if someone had PMd the casino rep to get to the bottom of this:
    http://www.casinomeister.com/forums/members/gamingpromo.html

    I already have, but in the future - please ensure you do this when posting complaints in the forum. Not much can be done if no one gets involved. Thanks!
     
  24. Jun 15, 2006
  25. GamingPromo

    GamingPromo Affiliate Program Director

    Occupation:
    Affiliate Program Director
    Location:
    Israel
    Dear Liquuid_fusion,

    Each separate casino has its methods in identifying proffessional players. These ways are kept very secret.

    In a land based casino, a player that is identifyed as a proffessional player - will not be allowed in the door, even if he looks like a known abuser.

    In some online casinos, if you look suspicious, they won't even let you even deposit, and play.

    In Race Track Casino, you are allowed to come in and play, just with out the bonus. This allows the casino to re-evaluate the player from experience.
     
  26. Jun 15, 2006
  27. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    oh oh... I smell trouble...
     
  28. Jun 15, 2006
  29. noluckever67

    noluckever67 Quit Gambling

    Occupation:
    pc
    Location:
    uk
    Aint that just typical though they DO NOT want players who might win they want people who are gonna lose consistently all the more reason to steer clear of ALL online casinos..
     
  30. Jun 15, 2006
  31. liquuid_fusion

    liquuid_fusion Meister Member PABnorogue PABnononaccred2 PABaccred

    Occupation:
    Student
    Location:
    UK
    Thanks Casinomeister.



    I think that's terrible.

    If you have some kind of access to information about me that I did not consent to, I want to know about it.

    I'd also like to know what makes me a "professional player" :eek2:
     
  32. Jun 15, 2006
  33. henryVIII

    henryVIII Dormant account

    Occupation:
    teacher
    Location:
    UK
    How can you throw this disgusting term around so nonchalently.

    If anyone is "an abuser" its probably you ... a "new player abuser" or a "false advertising abuser" or an "unethical information collation abuser".
     
  34. Jun 15, 2006
  35. mitch

    mitch Dormant account

    Occupation:
    Secret
    Location:
    UK
    What a load of old twaddle!

    I don't deny you have the right to deny a bonus to any player, just be open and honest in your advertising.

    A prominent notice something like :-

    " Skillful players not welcome here"

    "Players who try their best to win something with the bonus not welcome either"

    "Winners at other casinos definately not welcome here"

    "We have secret methods of identifying such players so be warned!"

    And a prediction GamingPromo, with CS like this your casino will soon be history around here and in the general playing community.

    Mitch
     
  36. Jun 15, 2006
  37. soflat

    soflat Senior Member

    Occupation:
    Scientist
    Location:
    Florida
    Wow. You guys take being denied a bonus very seriously.
     
  38. Jun 15, 2006
  39. Wagerjunction

    Wagerjunction Dormant account

    Occupation:
    Aff Manager
    Location:
    London
    Put my Foot in It

    Guys i dont want to put my foot in it - ok so ill put my whole leg in but do you see signs at Land Based Casinos saying - No professionals allowed.

    Why would any business do that kind of thing ? That is after all what a Casino is be it land or online based.

    I am interested in what constitutes a professional player though .I am however of the opinion that if a Casino does not want to offer something then do not advertise it and if they advertise they should stump up - period

    Regards
    Greg
     

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