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Quicktender cash-outs not processing

Discussion in 'America the Beautiful' started by heidisue76, May 19, 2011.

    May 19, 2011
  1. heidisue76

    heidisue76 Dormant account

    Occupation:
    teacher
    Location:
    new york
    Hi! Has anyone else in the U.S. had a problem receiving QuickTender (Use my Wallet) withdrawals? I just received this message from them, after asking where my money was. They released it last Wednesday, May 11th, and it still isn't in my bank account.

    Here is their e-mail:

    Thank you for contacting the QuickTender Help Desk.

    The management of Quicktender would like to make the following statement regarding the current situation with UseMyWallet/Quicktender withdrawals:

    We have operated a reputable and reliable payment mechanism for US customers since 2006. Our reputation is important to us, and until recently there has never been any question that players and merchants would be paid. In order to achieve this, we have built over many years relationships with payment intermediaries that share our values of honesty and integrity. In the jurisdictions from which we offer our services we are proud to be properly licensed and constituted, and have even worked with US law enforcement on occasions where criminal activity has been identified.

    However, we cannot always predict some of the vagaries of the US administration. Over the past 2 weeks we have in good faith transmitted withdrawals initiated by Quicktender account holders to beneficiary bank accounts in the US. The money left our account in Europe. It was only in response to increasing complaints from our customers that we recognized there was a problem, and asked our bank to investigate. It emerges that the money has been accumulated in our bank's correspondent banking partners accounts in the US, and has been frozen. We suspect it is possible that these funds may be subject to a seizure order by the US authorities. We would stress that we do not have bank accounts in the US of our own, and that the funds have left our bank account in Europe.

    It is our express intention to ensure that the funds of our account holders are safe. For this reason we have decided to suspend future withdrawals until we understand what has happened to the money that has been frozen. If we continue to transmit bank wires into the US we could find that these funds also do not reach their ultimate beneficiaries. This would simply make the problem worse.

    We ask our customers to bear with us in these difficult times. Please be assured that we have always honored our obligations in the past, and that we will make every effort to overcome these current difficulties. It is not in the interests of anybody to attempt to financially impact QuickTender further. These actions may impact the future viability of the company and the ability of the company to pay its customers. We are assessing our current exposure, and how best to reintroduce withdrawals safely.

    We would like to take this opportunity to thank our customers for their past loyalty, and to reiterate that we will take all possible steps to ensure that our customers money is secure.

    Please feel free to contact us should you require any further assistance.

    Kind Regards,
    QuickTender Help Desk
    Fax: +44 870 626 9684

    This email is not visible to you.
    You must register/login in order to see the link.
     
  2. May 19, 2011
  3. ksech

    ksech Dormant account

    Occupation:
    yes
    Location:
    Here
    2 people like this.
  4. May 19, 2011
  5. reda

    reda Senior Member PABnonaccred

    Occupation:
    cleaning bussiness
    Location:
    HOUSTON
    OK im a little behind on reading and the q t issue is news to me. i went to load my net spend card and when i got home i then funded my q t account with my card. then i went to english harbor to make a q t deposit and its no longer a option. so i go to live chat and was told as of 4 days ago they quit offering q t as a dep and withdrawl option. so i got 52 dollars in q t account and go to club world to fund there and they no longer offer q t as a option either. so then i go to inet and they still had q t as a dep option so i was able to empty out q t funds into a reliable casino. now if i win i got to worry about a withdrawl option as i wont be using my quicktender account to transfer funds to my bank. i dont care if its still a option at some casinos or not. then i come on here and read the news. thanks goodness for this forum and the members who keep us all informed. :)
     
  6. May 19, 2011
  7. reda

    reda Senior Member PABnonaccred

    Occupation:
    cleaning bussiness
    Location:
    HOUSTON
    i jsut got a reply back from inet with my inquiry about q t . inet informed me that they just found out today about problems with q t and wire transfers . inet said they have talked to q t today and was informed that bussiness would be back as usual soon. also inet told me they were already looking into another alternative and would be talking to quick tender daily .
     
    3 people like this.
  8. May 20, 2011
  9. Diane

    Diane Ueber Meister PABnoaccred

    Occupation:
    Consultant - HR
    Location:
    WI
    Sloto Cash and 3 Dice are also still accepting QT for deposits.....

    Diane
     
  10. May 20, 2011
  11. ksech

    ksech Dormant account

    Occupation:
    yes
    Location:
    Here
    But what are you going to do if you win? As far as I am aware, Sloto will ONLY process back to QT. I don't know about 3Dice...

    And I believe the OP is asking about transfers from QT to the OP's bank.
     
  12. May 20, 2011
  13. Glunn11

    Glunn11 Experienced Member

    Occupation:
    Content writer/online marketer
    Location:
    Idaho
    Let's just say 3Dice is a bit more... accommodating. But if you've already requested the withdrawal, your funds are permanently held up if I am not mistaken, so there's not much you can do at that point.
     
  14. May 20, 2011
  15. daveboz

    daveboz Banned User

    Occupation:
    banker
    Location:
    Seattle
    Looks like Club World has dropped QT. No wonder my withdrawal was delayed. Casino ACH' directly to my bank now.
     
  16. May 20, 2011
  17. Diane

    Diane Ueber Meister PABnoaccred

    Occupation:
    Consultant - HR
    Location:
    WI
    I am just throwing it out there for people who want to get the money OUT of QT into another option while figuring it out. Worst thing is to have money IN QT.

    Diane

    I just spoke with support for 3Dice. They will take QT deposits and allow you to cash out via check or bank wire.
     
    Last edited: May 20, 2011
    2 people like this.

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