Customer support
I am going to have to agree on the cs issue. I have had one csr tell me one thing, and then call and another csr tell me another. This has happened two times now in the same week
The worst one was when I had not realized that my husband had an account with crazyvegas (the casino was not on the computer when I joined) so anyway I asked about the 100% match bonus and of course was told the usual one per family ect... Ok I have no problem with that and understand, but I was told out of an act of good faith they would match my 2nd deposit by 100% up to $100.
I double checked with the csr about the 100% up to $100 on my next deposit and he said the same thing. I am not hard of hearing nor did I imagine this.
That sounded great, but as I know casinos I called before I made my 2nd deposit only to be told that was not true. I spent sometime on the phone telling them exactly what I was told the day before, right down to the statement "as an act of good faith"
In the end I was simply told I heard wrong (come on most of us that have played online for sometime dont miss hear any bonus offer lol) I was told that I would be sent an offer, so I waited for that and they offered me 100% up to $50.
Sure they did not even have to do that. What had me the most angry was that I got two different stories. I even asked the person who told me that I would get up to a $100 bonus on my 2nd deposit if he was putting that on my account and he said yes.
My second issue with them has to do with security, now with a group of casinos this large if someone has sent in there id, utility bill ect.. For one account cant you just use that for all accounts in that group???
Its very hard to get an address changed to match your credit card. You have to jump through hoops lol.
How hard is it to see that you have all the documents and change an address on an account?? I was told my address would be changed on one of my accounts with them, guess what still not changed and I was told it would be done while on was on the phone with them. So I asked about it and was told I need to send in documents.
I simply get tired of being told one thing, then being told another. Hearing "I am sorry for the miscommunication" is getting old. And not with just VPL any group of casinos.
I like this group but every time I have went to make a deposit in the last week I always wonder what issue I will get. I am starting to think that when a csr tells me somthing that I will need to get a name, blood type, eye scan, fingerprint ect...lol just so I can prove who told me what.
mattysgirl