Question about Vegas Partner Lounge

SlotsPlayer

Dormant account
Joined
Jul 2, 2005
Location
USA
Does anyone know how long they take to pay? I withdrew Sunday night, my withdrawal came out of pending Monday night. They requested documents this morning (Tues) which I promptly sent. It's now Tues night, and the withdrawal is still work in progress. Maybe I'm just not being patient enough, I've been spoiled by the 1 hr. reverse withdrawal period at a certain other MG :)
 

colincaster

Dormant account
Joined
Mar 7, 2003
Does VPL have a functioning e-mail address?

Hey, VPL. Can you tell me what e-mail address for VPL actually works? I sent a bonus related question several days ago, and have tried [email protected], [email protected], and [email protected]. No response. It seems like every time I try to contact you it takes me a week and extraordinary efforts to get a response. What a hassle. If you're not going to monitor those addresses, please don't list them on your website. Meanwhile, please provide us with an address that is actually being used. Please let me know. Thanks,

Colin
 

johnsteed

Dormant Account
Joined
Apr 24, 2005
Location
N/A
***

colincaster

No response. It seems like every time I try to contact you it takes me a week and extraordinary efforts to get a response. What a hassle. If you're not going to monitor those addresses, please don't list them on your website. Meanwhile, please provide us with an address that is actually being used. Please let me know. Thanks,

Colin


The VPL group, is a very good operation... but colincaster is right on the money with this one. You guys blow when it comes to responding to emails. In the middle of December, I sent out something like 10 emails (to various addresses) in hopes of getting a response, and nothing. I had to contact your people via "Live-Chat", and instead of dealing with my query (that I sent out 10 times), they wanted to press that they weren't getting any of my emails (instead of responding). Somehow, they didn't get any of them. The matter was never cleared-up, and I haven't heard anything from your group since.


I love your casinos, and I've had pretty good luck at Maple Casino as well as 777Dragon, but you've lost my business over your support's incompetence.


And for the record, I do believe that I've PM'd you here as well. The only two groups that I've contacted via Casinomeister.com has been VPL and Trident, who responded in under 24-hours.


Side note: I really like the "VPL" avatar. It's BIG, colorful, and sparkling.


Steed

***
 

managra

Dormant account
Joined
Jan 23, 2006
Location
USA
I started playing at VPL (CasinoUS) last Thursday. When i checked the Loyalty Rewards screen the next morning i had 13 pts. Played more on
Friday and by the end of the day i still had only 13 pts. I asked Live Chat how often the points screen was updated and was told once a month, first week of the month. This seemed really odd to me so i sent an email and i got the same response (my email was replied by the same person i spoke with on live chat). On Sunday i checked again and i then had 57 pts. It seemed, therefore, that it does get updated more than once a month.
 

VPL

Casino Representative
Joined
Feb 13, 2004
Location
South Africa
colincaster said:
More e-mails, plus a PM here. Nada. No response. Unbelievable.

CC
Hi Colincaster,

I have read your post, and we are seriously addressing the CS issues. Please note that I only received your PM now, as I only got into the office now. (GMT +2 timezone)

All of the above email addresses you mentioned should be operational. Please PM me with the specific issue, and I'll make sure that it gets attended to immediately.

Regards
Schalk
 

mattysgirl

Banned User - violation of <a href="http://www.cas
Joined
May 25, 2005
Location
Houston TX
Customer support

I am going to have to agree on the cs issue. I have had one csr tell me one thing, and then call and another csr tell me another. This has happened two times now in the same week :rolleyes:

The worst one was when I had not realized that my husband had an account with crazyvegas (the casino was not on the computer when I joined) so anyway I asked about the 100% match bonus and of course was told the usual one per family ect... Ok I have no problem with that and understand, but I was told out of an act of good faith they would match my 2nd deposit by 100% up to $100.

I double checked with the csr about the 100% up to $100 on my next deposit and he said the same thing. I am not hard of hearing nor did I imagine this.

That sounded great, but as I know casinos I called before I made my 2nd deposit only to be told that was not true. I spent sometime on the phone telling them exactly what I was told the day before, right down to the statement "as an act of good faith"

In the end I was simply told I heard wrong (come on most of us that have played online for sometime dont miss hear any bonus offer lol) I was told that I would be sent an offer, so I waited for that and they offered me 100% up to $50.
Sure they did not even have to do that. What had me the most angry was that I got two different stories. I even asked the person who told me that I would get up to a $100 bonus on my 2nd deposit if he was putting that on my account and he said yes.

My second issue with them has to do with security, now with a group of casinos this large if someone has sent in there id, utility bill ect.. For one account cant you just use that for all accounts in that group???
Its very hard to get an address changed to match your credit card. You have to jump through hoops lol.

How hard is it to see that you have all the documents and change an address on an account?? I was told my address would be changed on one of my accounts with them, guess what still not changed and I was told it would be done while on was on the phone with them. So I asked about it and was told I need to send in documents.

I simply get tired of being told one thing, then being told another. Hearing "I am sorry for the miscommunication" is getting old. And not with just VPL any group of casinos.

I like this group but every time I have went to make a deposit in the last week I always wonder what issue I will get. I am starting to think that when a csr tells me somthing that I will need to get a name, blood type, eye scan, fingerprint ect...lol just so I can prove who told me what.



mattysgirl :)
 

colincaster

Dormant account
Joined
Mar 7, 2003
Follow up

I finally received an e-mailed response to my CS request on 2/18, ten days after my initial attempt to get help. Furthermore, it only came about because of my ability to PM vegaspartnerlounge through casinomeister.com.

VPL assures me (of course) that they are in no trouble financially, but are instead transitioning their CS. IMO, any kind of transition that results in customer e-mails getting unanswered for 10 days is a very poorly considered transition strategy.

It will be quite some time before I deposit again at a VPL casino, but I wish them the best. I hope they can right the ship. And I do thank them for responding to my PM here on casinomeister.com.

As always, Brian is the hero, even when his assistance comes in a passive form. CM rocks.

CC
 

mattysgirl

Banned User - violation of <a href="http://www.cas
Joined
May 25, 2005
Location
Houston TX
VPL

I gotta tell ya there CS needs some help :rolleyes: No on there can seem to get it right. It's like no one is working on the same page. You hear one story call back get another. I have now had so many issues that when i call the CSR remembers me..lol not funny but it is.

I am just ready to call it quits with them. On the bright side if they are changing to some new system I dont think it can get any worse.


mattysgirl
 

colincaster

Dormant account
Joined
Mar 7, 2003
Another try at Arthurian; another miserable experience

After all the hassles I had simply getting a bonus I was offered back in February, it was a while before I was willing to give them another try. But two days ago I responded to a bonus offer.

"All you need to do to qualify for this special bonus is send this mail back to us!"

Sounds pretty simple, right?

"As a VIP member at Arthurian Casino, you are our priority so feel free to contact us any time if you have any questions or queries at [email protected]. We will assist you immediately."

And this is pretty explicitly a promise of fast service, right? "Immediate" is pretty fast.

So I was a little disappointed when I didn't get this bonus credited the same evening I made the deposit and sent the e-mail. And when I received no response the next day I sent another e-mail, this time copied to a few more VPL addresses, as the "immediate" one didn't seem to be working. And here it is 48 hours later. No bonus, no response, no change from the crappy service I experienced four months ago.

Come on, VPL. How hard is it to monitor the e-mail addresses you give out on your e-mail advertisements? Aren't you a little embarrassed to promise immediate service and then not reply at all? And why hasn't this little problem been ironed out since the last time?

I just don't get it. How can these guys still be in business?

Colin
 

colincaster

Dormant account
Joined
Mar 7, 2003
Bonus credited

Within a couple hours of PMing "VPL" here at casinomeiser.com my bonus was credited. It's unfortunate that going through casinomeister is the only way to get a response, but it's nice that there's someone from VPL here. I would probably play there a lot more often if their e-mail support was as good as their support at casinomeister!

Anyway, thanks, "VPL," and thanks, Bryan.

CC
 
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