Baptism by Fire - success Quasar Gaming wants to come on board

[HIGHIQ]

yes the day after it worked.. i had my withdraw payed fast.. as i said the support was offline for more then 24h and the email replied after 4 days and no phone taken was unacceptable.. if all of these had worked i had a nice 5k euro more...

 

[Borgie]

yes the day after it worked.. i had my withdraw payed fast.. as i said the support was offline for more then 24h and the email replied after 4 days and no phone taken was unacceptable.. if all of these had worked i had a nice 5k euro more...

Ok cool - so could the Rep advise why support was off line for 24 hrs and the e mail not replied to for 4 days and no phone calls?

 

[diva2000]

Hi JuicyFruit,

I have just sent you a PM with all your details.

The system was asking you to forfeit the £0.30p pending balance from your previous bonus. I just checked and your balance is all there waiting for you

Please get back to me if you are still having trouble and I will gladly guide you accordingly.

Regards,
Rebecca.

Trouble is, I brood and I worry, then I worry and I brood...ad nauseum.

I could win a gold medal for all this worrying/brooding I am going to be doing all night long.

And unfortunately my middle name is Patricia, not Patience...

But yes, you are right...I should wait until I hear back from them.

BUT....there does seem to be something drastically wrong with their system though, that allows this to happen.

 

[Publo]

Hi Publo,

Thank you for your comments and I am glad you had a nice time at our casino.

All our games are certified and we have had positive feedback regarding our games. Did you run into some issue with any particular game to say that they are dodgy?

Regards,
Rebecca.

Hi. Not in Quasar Gaming but in another casino using Novomatic software. I had free spins on Dolphin's Pearl Deluxe which were re-triggered 9 times giving me a total of 150 free spins ($8000 win from $10 spin). After that I had a huge losing streak on Book of Ra Deluxe.
I know losing streaks are common on every casino software but I don't remember having more than 3 free spins re-triggers anywhere else.

 

[diva2000]

Hi Borgie,

Yes sure;

We confirm that the first query had been submitted on Friday 05/07/2013 3:37am - at this time our phone system diverts to offline message which means that anyone is welcome to leave a voice message. Live Support is not available at this time and our email support falls into effect.

We were conducting scheduled maintenance during office hours that morning which is why our Live Support was not available. It took us a bit longer to answer mails due to a high correspondence of mails that we received (due to our scheduled maintenance).

A response was then sent on Sunday, (as this falls under our 48 hrs time frame in accordance to our T&Cs) with feedback and the necessary explanations.

I can appreciate the frustration of not having a prompt reply but I must strongly advise ALL readers/players that in the event of misunderstandings and/or uncertainties of any kind, to refrain from further activity until further clarification is provided.

We are a licensed casino and constantly being monitored by the authorities in order to exercise fair game play to all our players.

I certainly hope that this situation can be resolved as we have worked and come a long way to build a good reputation in all our departments.
I will be the first to say that there is always room for improvement in every situation but as confirmed, funds were received within 1.5 hrs from time of request.

I hope that the above has helped to shed some light on the situation.

Best Regards,
Rebecca.

Ok cool - so could the Rep advise why support was off line for 24 hrs and the e mail not replied to for 4 days and no phone calls?

 

[JuicyFruit]

Hi JuicyFruit,

I have just sent you a PM with all your details.

The system was asking you to forfeit the £0.30p pending balance from your previous bonus. I just checked and your balance is all there waiting for you

Please get back to me if you are still having trouble and I will gladly guide you accordingly.

Regards,
Rebecca.

Thanks very much for looking into this for me.... my heart rate is still far too elevated for comfort though.

I have sent you a PM, but in a nutshell, both my casino wallet/main wallet are showing exactly the same as they did last night, which is 0:00.

 

[aceking123]

hi just a quick update as diva has already said , account all done payment paid pretty quickly , so thankyou quasar , hope juicy gets there problem sorted )

on another note diva can you please look into this bonus forfeit problem or maybe add a warning to when you do forfeit the bonus that you will lose the entire balance not only the bonus to which was applied to the account , had i seen this or along those lines i wouldnt of carried on doing it , its kind of misleading the player realy & i believe it would cause a fair ammount of problems tbh , considering im not wet behind the ears when playing online even i got caught out by this )

thankyou

 

[diva2000]

Leave it with me, I will write something up and will also include it in the Bonus T&C - i will get working on this right away!

Not to worry we will help Juicyfruit with her query and will assist her in solving this issue as quickly as possible. I dont have anymore weddings coming up in the near future

Regards,
Rebecca

hi just a quick update as diva has already said , account all done payment paid pretty quickly , so thankyou quasar , hope juicy gets there problem sorted )

on another note diva can you please look into this bonus forfeit problem or maybe add a warning to when you do forfeit the bonus that you will lose the entire balance not only the bonus to which was applied to the account , had i seen this or along those lines i wouldnt of carried on doing it , its kind of misleading the player realy & i believe it would cause a fair ammount of problems tbh , considering im not wet behind the ears when playing online even i got caught out by this )

thankyou

 

[diva2000]

Hi Blathaon,

I will work on rewording the way the bonus system works so that it will be better understood for everyone.

With regards to the Wager Bar, I have sent in the screenshot to our developers so that they can get back to me on this.

Regards,
Rebecca

As i said the withdrawal was fast only 1 hour 22 min, the verification took three days but as i said it was over the weekend so that is not a problem.

My only confusion/problem has been with the way the bonus system is explained or the lack of a proper explanation.
I did find out how it works when i lost my deposit and then saw that i could play with the bonus money. But this is not the impression you get when reading the welcome bonus terms, you then get the impression that you get the bonus immediately to play with. When in fact you only get it IF you lose your deposit so the bonus is conditional and more of a consolation prize/bonus.

Had this been explained then i have no problem with it since you can withdraw your real money balance at any time.

And the bonus bar, well it is as shown in the screenshot. It doesn't fill up, to be fair I've only deposited around 250€ total and played 150€ in bonus money so i probably haven't wagered more then a few thousand tops. But it should still fill up right?

 

[JuicyFruit]

Major thumbs up to Diva2000

She has worked tirelessly not just in trying to resolve the issue, but also to reassure me and get that errant heartbeat back under control. And from what I am seeing of her responses in this thread, she is working her butt off keeping the customer satisfied.

She and Igor82 will be competing for a major CM award next January, methinks.

So what happened? Well, the problem was that both the casino wallet and the main wallet showed a zero balance immediately I forfeited the 0.30p bonus and I thought I had lost all my winnings. However, in actual fact, the money was there, in the main wallet, but just not visible.

So last night, when I was on a roll with Katana, I could have kept playing and (possibly!) winning. Grrrrr! On the other hand, this techie glitch does mean that I didn't manage to reverse back my winnings, and even increased them today.

The problem may be something to do with IE 10, but even after clearing out the cache, I still couldn't see any of the balances. I just kept moving money across from the casino wallet to the main wallet until I got the 'insufficient funds' msg. Not being able to see your actual balance is very annoying, although support have suggested that the casino runs better using FireFox.

So FireFox here I come.

And the final outcome? I managed to withdraw 1200Euros, from an overnight balance of 877. Have just sent in my verification docs, so hope to be paid soon.

 

[diva2000]

Thanks JuicyFruit, I always try to do my best to help you out in the best way I can...that is my main mission

I am very happy to inform you that your docs have been verified and payment processed. I am glad that we managed to get to the bottom of this.

On a more general note, Mozilla FireFox is the best browser to use for flash games.

Regards,
Rebecca.

She has worked tirelessly not just in trying to resolve the issue, but also to reassure me and get that errant heartbeat back under control. And from what I am seeing of her responses in this thread, she is working her butt off keeping the customer satisfied.

She and Igor82 will be competing for a major CM award next January, methinks.

So what happened? Well, the problem was that both the casino wallet and the main wallet showed a zero balance immediately I forfeited the 0.30p bonus and I thought I had lost all my winnings. However, in actual fact, the money was there, in the main wallet, but just not visible.

So last night, when I was on a roll with Katana, I could have kept playing and (possibly!) winning. Grrrrr! On the other hand, this techie glitch does mean that I didn't manage to reverse back my winnings, and even increased them today.

The problem may be something to do with IE 10, but even after clearing out the cache, I still couldn't see any of the balances. I just kept moving money across from the casino wallet to the main wallet until I got the 'insufficient funds' msg. Not being able to see your actual balance is very annoying, although support have suggested that the casino runs better using FireFox.

So FireFox here I come.

And the final outcome? I managed to withdraw 1200Euros, from an overnight balance of 877. Have just sent in my verification docs, so hope to be paid soon.

 

[007sam]

Hi

Decided play here today. Wish I hadn't, book ra played through nearly 200 euro with two wins of ten euro and one feature of nine euro on one euro spin in 30 minutes. Don't mind loosing, but may as well gone down to local arcade to play machines with such variance.

 

[lotusch]

Decided play here today. Wish I hadn't, book ra played through nearly 200 euro with two wins of ten euro and one feature of nine euro on one euro spin in 30 minutes. Don't mind loosing, but may as well gone down to local arcade to play machines with such variance.

That is just bad luck as you can have in any given casino.
May I ask what your stake was?
And Book of Ra is as far as I know medium-high variance as most Novomatic slots are but they can be very rewarding!
Don't expect every bonusround to be gold but believe me,they can pay very very well as I play Novomatic Slots online and in the past also in land based casino's...They don't have those here in Ireland otherwise I still would play them...

I'd say you just had bad luck buddy,see 5 scatter screenshot gallery and see what I hit in 1 gamingsession...
Twice 5 scatters on different machines on medium-low stakes paying 1200 and 500 Euro...

Just my 2 cents!

Mark.

EDIT: Ok 1 Euro stakes ... Did miss that! ^^

 

[JuicyFruit]

PAID!!!

Submitted my verification docs on Tuesday 9th around 19:00.

Winnings paid back to my debit card today around midday. For a debit card payment, that is really quick. So I am very impressed indeed.

Thank you so much, Quasar.

Just such a shame I won't be around long enough to continue our beautiful friendship - am returning home to the land where men glow and women chunda (oh, ok....perhaps not quite the right way round... ) at the beginning of September, so will have to make sure I overdose on Novomatic before I leave.

 

[diva2000]

Thanks JuicyFruit and I am glad that we managed to get to the bottom of the issue.

On a more general note, I would like to reassure everyone re our Spectators Mode. Its common practice for most online casino to have and whilst you can view other players and games, your username details cannot be disclosed at anytime.

If the above is unclear or you would prefer further explanation please let me know. I would be happy to help you out.

Best Regards,

Rebecca.

*Nice Weekend Everyone.

 

[Booo73]

Well if Canadians are allowed then I will be trying them out soon. Hopefully it all goes well as I`m sure it will...knock on wood lol

 

[diva2000]

Hi Booo73,

Yes Canadian are able to register.

Should you need any assistance, please let me know.

Good luck at the tables.

Regards,
Rebecca.

Well if Canadians are allowed then I will be trying them out soon. Hopefully it all goes well as I`m sure it will...knock on wood lol

 

[SlotMonster]

What are the minimum bet size for your slots?

 

[lotusch]

What are the minimum bet size for your slots?

Depends on the slots but some you can play as low as €0.20 per bet.

 

[diva2000]

Hello Everyone,

I hope you have had a great week and are looking forward to an even greater weekend.

We have some great things happening at Quasargaming.com so give us a quick check to brush up on all our latest!!

We have been working hard on our translations and we have now reached our target. It would be great to get your feedback and let me know your thought!

Our next aim is to provide you with a more user friendly approach to our T&Cs are per previous posts/comments. I haven't forgotten about them

Lovely Weekend all....and please PM me if you have any questions/ problems that you run into.
Just FYI...our email support will fall into effect after 5p.m. CET Today. Live Support will be available on Sunday Morning.


Regards,
Rebecca.

 

[The Viking]

Just a heads up withdrew 45 min ago already got the payment in my Neteller account wtg Quasar

 

[lotusch]

Just a heads up withdrew 45 min ago already got the payment in my Neteller account wtg Quasar

Must give them a go again...

 

[diva2000]

Hi All,

Just wanted to log in and say Hi...hoping that your week has been going great!! We are in the middle of a heat wave back home so at this moment of time, I am wishing for winter months...lol

Anyways, I hope you had a chance you visit our website and tour around our recent updates to our homepage.

The problems we had with the wager bar earlier on, have been fixed. Just FYI though, the wager bars were not in real time updates but this has now been fixed to update every 5 mins.

Looking forward to your feedback.
Regards,
Rebecca.

 

[lotusch]

Did a 150 Euro deposit last weekend and had a great session,ended up with 1200 Euro's which was paid in my Skrill account the next morning. Thanks!

So lady luck decided to visit me afterall Rebecca *wink*

Mark.

 

[gokkie]

Damm, i thought after gambling for 10 years I knew all about high variance slots untill I joined quasar gaming lol. I played dolphins pearl and katana. I guess this the highest variance I have seen in my life, especially katana. Or maybe I just got unlucky.

Three times a balance of about 200 at 0,6euro a spin lost without a single feature. Also lost it in the fastest time possible. And I thought the playboy slot and DOA were high variance.
You need a really healthy bankroll to play these games.

However when you do hit a feature it should pay big, at least that's what I have heard