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Quasar Friday Bonus issue.

Discussion in 'Online Casinos' started by Journeyman, May 29, 2015.

    May 29, 2015
  1. Journeyman

    Journeyman Experienced Member MM

    Occupation:
    Sleep and eat
    Location:
    Europe
    Quasar Gaming gives you every Friday at 16:00 10% back of all deposits made from Monday-Thursday.

    Great! Received €12.
    Played many hours, get it up to €80 but when I go to see how much I already wagered it staid at €0 the whole day and now since half an hour it sais I have wagered €27
    After playing more this does not change. I am quite sure I met or almost met the requirements.

    Anyone has had the same problem?
    I have to play their EGT games as Novomatic blocked me from my country.

    Thanks!

    PS: CS not reachable anymore. Not by chat, not by phone, not by mail.
     
  2. May 29, 2015
  3. K2C

    K2C Experienced Member webmeister

    Occupation:
    Data analyst
    Location:
    USA
    Did you play the same game all along? Or at least the same type of game (e.g. slots)? Were there any strings attached to the 10% promo, or may be a link to the terms?
     
  4. May 29, 2015
  5. Journeyman

    Journeyman Experienced Member MM

    Occupation:
    Sleep and eat
    Location:
    Europe
    They have Novomatic and EGT slots.
    I just played EGT slots. Various of them and all around minimum bet.
    The standard 40x applies. That is the only thing stated.

    I noticed QQuasar support is offline very often :(

    I just want to withdraw but cant-
     
  6. May 29, 2015
  7. K2C

    K2C Experienced Member webmeister

    Occupation:
    Data analyst
    Location:
    USA
    Then obviously the best idea is to stop playing now, log out, check back tomorrow to see what the wagering meter shows, and if does not satisfy you - talk to the support, hopefully it is back up by then.
     
    1 person likes this.
  8. May 29, 2015
  9. Journeyman

    Journeyman Experienced Member MM

    Occupation:
    Sleep and eat
    Location:
    Europe
    Played some spins at some higher bets. Nothing changed in the playthrough. 27 euros played.

    I am g****it playing the whole day at lowest stake to build up a nice bank to have a great day and split the winning over different casinos.

    I call them... no answer... just lost some bucks of calling to Malta.
    Live Chat offline (as almost always lately)
    Emailsupport: not there.

    I blew my roll away now in5 minutes since this is like playmoney.

    VERY GREAT! I am fcking annoyed because of this.

    I loved Quasar. It was one of the first places where I played. Alwys online to help. Nice promo for the Friday so I deposit there during the week and then this shit.
    I know for the moment I overreact but I am annoyed. This is an ACCREDITED casino which, in some way, must be reachable. Especially at normal day and eveningtimes!

    BAD EXPERIENCE! Keep that Friday bonuses at your casino. Its playmoney for me!
    :(:(:(

    EDIT: Even after I started to bust my roll qick that annoying Wagered Tab stay at €27 from €528 wagered. :(
     
  10. May 29, 2015
  11. Journeyman

    Journeyman Experienced Member MM

    Occupation:
    Sleep and eat
    Location:
    Europe
    Quasar Friday Bonus issue.: Qgaming.jpg,May 29, 2015
    After 4-5 hours of playing. Even hit a minor jackpot. Wager stays between 0 and this.
     
  12. May 29, 2015
  13. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
  14. May 29, 2015
  15. Journeyman

    Journeyman Experienced Member MM

    Occupation:
    Sleep and eat
    Location:
    Europe
    I did twice.
    3 emails and kept trying to contact support.

    not necesary anyymore. blew it away because of madness.
     
  16. May 29, 2015
  17. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    There has been some threads about no help ect, Someone uploaded a video the other day and I noticed its RESPONSIVE CUSTOMER SUPPORT, So I have edited it, What use is a casino with no help?

    Quasar Friday Bonus issue.: qqq.JPG,May 29, 2015
     
  18. May 29, 2015
  19. Journeyman

    Journeyman Experienced Member MM

    Occupation:
    Sleep and eat
    Location:
    Europe
    Sucks really.
    Ofcourse I should wait instead of blowing my roll away.
    But was so eager to play this weekend. My Neteller is vacuumcleaned untill monday. Energy Casino was so nice to give me a few free chips.
    Then I made a nice bank here and for hours I am trying to withdraw it but not any response. Just that stupid €27 wagered.

    Byebye nice weekend!
     
  20. May 30, 2015
  21. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    Livesupport is not there much, but i always got answered emails from the support in 2-3 hours.

    Have you checked if all games count towards wagering?

    I'm sure the rep will sort it out, she's excellent!
     
  22. May 30, 2015
  23. Journeyman

    Journeyman Experienced Member MM

    Occupation:
    Sleep and eat
    Location:
    Europe
    They are e great casino.
    This same casino gave me €500 bonus for my birthday with 40x playthrough. No max cashout etcetera.
    For a low stake player like me this is a challenge but doable and I almost made it.

    Nice to play at higher stakes then you are used too.

    But in this case Im quite sure I am right.
     
    1 person likes this.
  24. Jun 1, 2015
  25. diva2000

    diva2000 Dormant account

    Occupation:
    Affiliate Manager
    Location:
    Malta
    Hello Journeyman,

    Thank you for your posts. I have looked into the issues you are having and according to my understanding our cs agents have informed you of the situation and have replied to you in a timely manner. If this is not the case, please do let me know.

    The problems you are experiencing have been relayed to our development team who are working very hard on fixing this. We just need some time so I kindly ask you to bare with us.

    Please also note that our customer support department works Mon - Friday office hours and on a rotation basis during weekends. You have been a valued customer for a while now so you know from experience that we do our utmost to make sure customer satisfaction is of highest priority to us and this will never change.

    I will update you accordingly on the progress of your case.

    Best Regards,

    Rebecca.




     
  26. Jun 1, 2015
  27. diva2000

    diva2000 Dormant account

    Occupation:
    Affiliate Manager
    Location:
    Malta
    Hi All,

    Hope you all had a lovely weekend and looking forward to the summer months. Its already almost 30 degrees back here and UV index listed at 8 which is not pretty unless you are near the beach...but i will make sure not to complain much about this this summer and make it a point to get to the beach at least 3 times a week this year round. We'll see how it goes.

    So, I just wanted to post some general information about how our customer support department operates and how they can be reached. I noticed that some may not be aware of this so for clarity's sake, here goes...


    You are welcome to contact us via land line or live chat on weekdays between 10:00hrs and 17:00hrs CET on You must register/login in order to see the link. or via email at anytime. Please note that email requests are processed according to the order they were received and priority. We aim to process email queries within 48hrs. Weekend coverage operates on shift basis (reduced agents)

    Should you require further clarification, please do not hesitate to contact us.

    Best Regards,

    Rebecca
     
  28. Jun 1, 2015
  29. Journeyman

    Journeyman Experienced Member MM

    Occupation:
    Sleep and eat
    Location:
    Europe
    Thanks Rebecca!
     
  30. Jun 2, 2015
  31. Journeyman

    Journeyman Experienced Member MM

    Occupation:
    Sleep and eat
    Location:
    Europe
    Today I received an update from the support team of Quasar. There was indeed a tecnical bug which is now solved !
    I received the Friday Bonus again and I did already apologize and do again in public my unpatient behaviour.
    A little bit more patience and confidence from my side should be on his place from a casino who gave me a €500 birthday present, which is huge for me just for being loyal, and always treated me well.

    Thank you, Quasar Gaming.
     
    2 people like this.
  32. Jun 2, 2015
  33. diva2000

    diva2000 Dormant account

    Occupation:
    Affiliate Manager
    Location:
    Malta
    Thank you Journeyman for the kind words... we are all human so apology accepted :) The main thing is that your issue is solved and we can move past this!

    Still, i must say that I really appreciate your response. In our line of work, we learn to accept positive criticism and complaints for customers and to attribute the right approach.... its just part and parcel of every job right which is fine!! But once solved, we seldom receive apologies so a BIG THANK YOU for this, my day will be extra bright today due to your acknowledgment. :cheers:

    Have a good day everyone and good luck at the tables!

    Dont forget to check out our new selection of games both GT and EGT

    Any questions, you know where to find me.

    Regards,
    Rebecca.
     
    1 person likes this.

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