QT at it again

[just play]

I went to my online bank yesterday and found a charge from QT that I never made...emailed QT and told them about it, sent 3 screenshots of my banking page (for the month of June like they requested)...now they are saying it is my card issuer because they cannot find this transaction in my QT account, they are calling it an unrecognized charge to my QT account, when in reality it is an unrecognized charge to my BANK ACCOUNT.

This is the third time this has happend with them. I don't like to talk to my bank about QT, ya know? But I had to email my bank to ask about it Once again I am in the negative because of this.

Has this happened to anyone recently? I think I read before it happened to others? The strange thing is, the amount charged is very close within $1 of my last 2 transactions with QT for the last week of June.

 

[just play]

And of course the security team will only be there for another 15 minutes, then I will have to wait all weekend.

They were quick with their responses earlier, but not now.

 

[just play]

Here is QT ridiculous response to me AFTER showing them a screenshot of QT taking out the money....(I had to provide them with ALL of my personal banking for the month of June and July up to now)

Dear xxxxx

We are writing in regards to the unrecognised transaction on your QuickTender account. We have been unable to find this transaction on our system and can confirm there has been no deposits into your QuickTnder account for the amount of $70.01 in the month of July. In order to resolve this matter please ocntact your credit card issuer.

Thank you for your patience and co-operation.
Best regards,
QuickTender Security

well no sh$t sherlock! Of course there wasn't a deposit into my QT account, it was money TAKEN out of my bank account BY QT, can they read english?


And here is my banks reply to me after inquiring about that money....



Dear xxxxx,

Thank you for your email. This company, UMW/QT, did withdraw the $70.01 from your account, and the cross border fee is assessed by Card when a debit card transaction is processed from outside the U.S. Please call Customer Service at xxx-xxx-xxxx with your account number to speak with an associate if you have additional questions.

Sincerely,
Cxxxx
Customer Service Associate


This totals $98.57 that QT screwed me out of probably until Monday, maybe longer.

$70.01 money taken
$28.00 overdraft
$0.56 cross border fee
Screwed for the third time....Priceless

As you can see I don't leave any money in this account.

 

[WagerWitch]

I'm just going to ask this question:

Was this a charge - that DOUBLES another charge?

I'm having an issue with a casino processor that is DOUBLE CHARGING....

THey are asking for a PRE-AUTHORIZATION code - and then using a BATCH FORCED TRANSACTION to collect the funds - which causes the CC or Payment Provider to DOUBLE charge the customer...

They only take the FORCED TRANSACTION - but they leave the Pending to sit in Pre-Auth State - for however long the Payment Provider has as rule...

Is this possibly the same thing?

If so - see this thread:

DOUBLE CHARGES

 

[just play]

No, but is was pretty close....the last 2 deposits I made to QT was for $71.13 & $71.14....so it was within $1 or so.

I have had a double charge before, which QT quickly took care of, but not this time for some reason. In my mind, it seems to me there is someone at QT that took that money out of my account for him/herself.

It's not the same thing I'm pretty sure. Yours is with netspend/bodog, mine is with QT/bank account....I have had happen to me what you are going through, I just had to wait it out, but mine was for less than $100 so it wasn't soooooo long of a wait, but still a pain in the ass.

 

[just play]

Does anyone know what I should do now? I'm thinking they are pretty much ignoring me. They have been open for almost 4 hours now, got my emails on Friday and haven't responded? I mean how hard is it to see at their end someone took money from me?

What is my next step?


Oh and I thought this was interesting, at the bottom of their emails they have a "priority" and mine was medium so someone from their company stealing money is only medium priority?

 

[anniemac]

I haven't had any trouble with QT except one time and they answered my emails quickly and helped my with the issue. But it is a pain in the a** to have to wait for the time difference.

I think I would start with the bank and QT both. Keep poking at QT with emails until somebody responds. There is one other option but I won't discuss it as it is a very big no no and only to be used in extreme situations.

I know I haven't been much help. Good luck with getting this fixed.

 

[just play]

I am so f#$$#@@ pissed right now!!!!!!

Here is their reply to me just a little while ago....

We are writing in regards to the unrecognised charge of $70.01. As previsouly stated we have been unable to find this on our system. Please contact your bank or credit card issuer in order to resolve this matter.

Thank you for your patience and co-operation.
Best regards,
QuickTender Security

WTF??? ARE THEY INSANE???

Of course it's not in their system, because I never took that out of my bank, THEY DID!!!

They had my "priority" as resolved now They have a thief there and don't care to find out?

 

[oldtrvlagt]

Hi, dumb question but if they took the money out of your bank account...did it show up in your QT account? If not, then ask them where it is...if it is a direct charge from them they can (or should) track it to see where it was credited. They are a royal pain but normally I just keep after them until someone with brain cells reads my email

 

[just play]

Hi, dumb question but if they took the money out of your bank account...did it show up in your QT account? If not, then ask them where it is...if it is a direct charge from them they can (or should) track it to see where it was credited. They are a royal pain but normally I just keep after them until someone with brain cells reads my email

No it never showed up in my QT account. I checked in that day to my bank account for some reason (good thing I did) and saw the charge. Went right away to QT and asked...I keep getting that same response..."they are unable to find it in their system" I dont care if they cant find it...I showed them proof of all my transactions from June to July.

Of course they write me back now because their security team is out of the office now until tomorrow. I even woke up at 6am, because I knew I didn't have much time to try and get this sorted.

 

[just play]

Here is their latest reply....

We are writing inregards to the unrecognised transacton. As we have not been able to identify this transaction please contact your credit card issuer in order to reverse the funds.

I have no idea how to do this..so I just emailed my bank like I did when I asked them about this transaction, hope that's what I am supposed to do?

 

[silkprint]

Wow Just ..this is why I am so leary of them . Their is no phone contact number still right? I hope it gets sorted.

 

[just play]

QT keeps saying they didn't do it and told me to do a chargeback.

My bank just called and they want a copy of their email (with the email address for them) and they have to cancel this debit card and re-issue me another one. (for the dispute) She asked about the company, I was like shit, I told her it was like paypal, but all she has to do is look it up.

She also told me QT DEFINITELY took it out.


WTF????

 

[felicie]

Duplicate/similar debits

This happens in my bank account when I get the balance down too low I think. Neither my bank nor QT will admit whose doing it but the duplicate amounts disappear after everything in 'pending' has been paid out. Usually a couple of days. I found out quick that asking my bank wasn't a good idea because then they put my debit card on hold without even notifying me! There is something (and I can't find it right now to save my life grrrr) that says the merchant can or may take more than the amount specified to make sure they get the amount they are suppose to get. Come on people whats that called? We've all seen it in small print.
On the other hand, if these amounts are not pending and have been paid out then something is up but I doubt very much that it is Quicktender thats up to no good.

 

[daera]

If you did a chargeback on the missing money, would it affect you negatively with QT? Maybe you could ask them.

I'm sorry you're going through this. It definitely sucks.

 

[just play]

On the other hand, if these amounts are not pending and have been paid out then something is up but I doubt very much that it is Quicktender thats up to no good.

It's surely not my bank that is up to no good. My bank told me it was ABSOLUTELY QT who took the funds.

The amount never was pending, it was taken.

 

[just play]

If you did a chargeback on the missing money, would it affect you negatively with QT? Maybe you could ask them.

I'm sorry you're going through this. It definitely sucks.

I don't think so, since QT was the one who advised me to do a chargeback...but now my CC has to be canceled, I have to wait 2 weeks, and I'm sure I won't be able to do business with QT on my new CC.

I just hope my bank account doesn't get "seized" like what happened to WagerWitch. it's pretty easy to google QT and see what they are used for.

But now what is going to happen if I want to make a QT withdrawal to my bank account? Ya know?

 

[just play]

My credit card just got cancelled the other day, I was refunded the funds (but not my overdraft fee) from my bank and today I get this email from QT....

Are they trying to steal more funds from me? I haven't tried to deposit with them since middle of June??????????

Please note that your credit card you have attempted to use to deposit
funds into your QuickTender account ending in xxxx could not be
accepted by the credit card processor as it has been reported lost or
stolen. So that we can finalize this investigation, we would appreciate
if you could provide us a brief explanation as to why this has happened
or if you are aware of this situation. If you are aware of the card being lost or stolen, please state the date you have made the report. Until an explanation has been
provided, your QuickTender account will be locked to ensure your
account, information and funds are secure.



Thank you for your patience and co-operation.



Best regards,



QuickTender Security

Do they even know what they are doing? We exchanged emails for a week over this, and THEY told me to do a chargeback!!! They are insane!

 

[rockycatt]

i for one think that the ewallet people shouldn't wait a period of time to collect there funds [it makes fertile soil for confusion ] my.02 cents

ps ive had no problems that i know of except scratching my head
at trying to figure why they wait

double PS do they have reps here ??