fahrradfloh
Dormant account
- Joined
- Sep 30, 2010
- Location
- Germany
Well I didn't play at Purple Lounge for some time, and now on 14 December they invited me for some free spins.
I took them, and won 15.15. So I had to wager 25x15=378.
I don't know how much I bet exactly, but I guess around 1000 on slots, and wanted to request a withdrawal of about 180.
Then support told me I had to wager more, what seemed strange to me. When I asked how much, they told me they don't know, and cannot tell me.
Finally after chatting about 15 minutes with support they told me they would check it and send me an e-mail.
One week passed, and no e-mail.
So I e-mailed them again on 21 December. No response. Finally on 28 December I PM'd the rep here and got a response from support one day later. At least. But:
1) What will a player who doesn't know about Casinomeister do here?
2) The response was strange as well, here goes:
Dear Player,
The reason why you think the wagering requirement is wrong is becasuse in September you received two different deposit bonuses one for 150£ and the other for 75£. Also you got a promotion for 10£ that one of your colleagues offered you.
As well you won from the spins that was 15.15£ so that got on top of the wagering/bonus you had left.
Thats why your bonus/wagering is 155.15.
To cash out the funds in your account you need to complete the wagering requirement on the outstanding bonuses you have already received.
But however we can offer you the possibilty to four-fit the bonuses and cash out 27.56£.
Kind Regards
Anna
Purple Lounge Support
Ok. Just to make it clear, I lost an all deposits before, so my balance was 0. Strange that wagering still caries over, but well, if they think so.
The worst now is that the free spins have a maximum cashout, and I thought I ask if it would still apply as they carried over wagering from my past deposit as well. Here comes my e-mail:
Hello Anna,
thank you for your response.
So this basically means if I take a bonus and lose, I will still have to complete the wagering of the last bonus?
That would mean that playing with a bonus would be a large disadvantage in the future. Say I lose two or three times when taking a bonus every time, so from that point on I will virtually NEVER manage to meet the playthrough, thus never be able to win and manage to request a payout.
However, if this is really correct as I understand it is, I now still have to bet 3103 (155.15*20)?!
Is there a maximum cashout now for my account as the free spins as far as I remember do have a maximum cashout, however, the past bonuses did not?
I sent this e-mail on 29 December, and since then, guess what. No response.
I took them, and won 15.15. So I had to wager 25x15=378.
I don't know how much I bet exactly, but I guess around 1000 on slots, and wanted to request a withdrawal of about 180.
Then support told me I had to wager more, what seemed strange to me. When I asked how much, they told me they don't know, and cannot tell me.
Finally after chatting about 15 minutes with support they told me they would check it and send me an e-mail.
One week passed, and no e-mail.
So I e-mailed them again on 21 December. No response. Finally on 28 December I PM'd the rep here and got a response from support one day later. At least. But:
1) What will a player who doesn't know about Casinomeister do here?
2) The response was strange as well, here goes:
Dear Player,
The reason why you think the wagering requirement is wrong is becasuse in September you received two different deposit bonuses one for 150£ and the other for 75£. Also you got a promotion for 10£ that one of your colleagues offered you.
As well you won from the spins that was 15.15£ so that got on top of the wagering/bonus you had left.
Thats why your bonus/wagering is 155.15.
To cash out the funds in your account you need to complete the wagering requirement on the outstanding bonuses you have already received.
But however we can offer you the possibilty to four-fit the bonuses and cash out 27.56£.
Kind Regards
Anna
Purple Lounge Support
Ok. Just to make it clear, I lost an all deposits before, so my balance was 0. Strange that wagering still caries over, but well, if they think so.
The worst now is that the free spins have a maximum cashout, and I thought I ask if it would still apply as they carried over wagering from my past deposit as well. Here comes my e-mail:
Hello Anna,
thank you for your response.
So this basically means if I take a bonus and lose, I will still have to complete the wagering of the last bonus?
That would mean that playing with a bonus would be a large disadvantage in the future. Say I lose two or three times when taking a bonus every time, so from that point on I will virtually NEVER manage to meet the playthrough, thus never be able to win and manage to request a payout.
However, if this is really correct as I understand it is, I now still have to bet 3103 (155.15*20)?!
Is there a maximum cashout now for my account as the free spins as far as I remember do have a maximum cashout, however, the past bonuses did not?
I sent this e-mail on 29 December, and since then, guess what. No response.