fahrradfloh
Dormant account
- Joined
- Sep 30, 2010
- Location
- Germany
<div class="bbWrapper">Well I didn't play at Purple Lounge for some time, and now on 14 December they invited me for some free spins.<br />
I took them, and won 15.15. So I had to wager 25x15=378.<br />
I don't know how much I bet exactly, but I guess around 1000 on slots, and wanted to request a withdrawal of about 180. <br />
<br />
Then support told me I had to wager more, what seemed strange to me. When I asked how much, they told me they don't know, and cannot tell me. <img src="/forums/styles/default/casinomeister/smilies/eek.gif" class="smilie" loading="lazy" alt=":eek:" title="Eek! :eek:" data-shortname=":eek:" /><br />
Finally after chatting about 15 minutes with support they told me they would check it and send me an e-mail.<br />
<br />
One week passed, and no e-mail.<br />
So I e-mailed them again on 21 December. No response. Finally on 28 December I PM'd the rep here and got a response from support one day later. At least. But:<br />
1) What will a player who doesn't know about Casinomeister do here? <br />
2) The response was strange as well, here goes:<br />
<br />
Dear Player,<br />
<br />
The reason why you think the wagering requirement is wrong is becasuse in September you received two different deposit bonuses one for 150£ and the other for 75£. Also you got a promotion for 10£ that one of your colleagues offered you.<br />
<br />
As well you won from the spins that was 15.15£ so that got on top of the wagering/bonus you had left.<br />
Thats why your bonus/wagering is 155.15.<br />
<br />
To cash out the funds in your account you need to complete the wagering requirement on the outstanding bonuses you have already received.<br />
But however we can offer you the possibilty to four-fit the bonuses and cash out 27.56£.<br />
<br />
Kind Regards<br />
<br />
Anna<br />
Purple Lounge Support<br />
<br />
<br />
Ok. Just to make it clear, I lost an all deposits before, so my balance was 0. Strange that wagering still caries over, but well, if they think so.<br />
The worst now is that the free spins have a maximum cashout, and I thought I ask if it would still apply as they carried over wagering from my past deposit as well. Here comes my e-mail:<br />
<br />
Hello Anna,<br />
<br />
thank you for your response.<br />
So this basically means if I take a bonus and lose, I will still have to complete the wagering of the last bonus?<br />
That would mean that playing with a bonus would be a large disadvantage in the future. Say I lose two or three times when taking a bonus every time, so from that point on I will virtually NEVER manage to meet the playthrough, thus never be able to win and manage to request a payout.<br />
<br />
However, if this is really correct as I understand it is, I now still have to bet 3103 (155.15*20)?!<br />
Is there a maximum cashout now for my account as the free spins as far as I remember do have a maximum cashout, however, the past bonuses did not?<br />
<br />
<br />
I sent this e-mail on 29 December, and since then, guess what. No response.</div>