OK, so I can't find anywhere my credit card will go through except Virtual - and again, I have not had problems with their withdrwals in the past. But suddenly, I cannot get my card to go through. (this is after no problems for two days) So, I call the casino to see if they can push it through manually, which they have done before. "James" tells me he'll have to call me back, but in the meantime, they will give me a $100 free chip. So, I get an email confirming this, also with a link that says "Check this link to ensure you know the T&C's regarding free chips". So, I go to the link and it's an entire page about free chip rules. NOWHERE does it say anything about the max you can cashout, or wagering requirements. Mostly it talks about what games you can play, which are all except BJ, Roulette and a couple others that I never play anyway.
So, I call Virtual back, ask what the wag req's are for the free $100 chip and am told 20X. I ask what the cashouts are and am put on hold, no one ever returns to the line. I'm not thinking I'll do much with a $100 free chip anyway, just play for awhile for fun. OK....so back I go and start playing Joker Video Poker, $1 coinage. I put $20 in, and on my last $5 I hit a friggin Royal Flush...$4,000.00! I'm "cautiously excited"....I call the casino, explain the situation again and want to confirm max cashout. OK, get this: they ask me what my user name is and then put me on hold. (Can you see this coming?)
When they come back to the phone, (after checking my play, I'm sure!) I am told (surprise) that the max cashout is equal to the amount of the free chip, and that there is another whole page of "free chip T&C's" under "Casino Rules". Maybe, I say, but the link that James sent me, when he issued the free chip, didn't say anything about "please see other page as well"...or, "If you happen to win, please don't think for one second that you'll see a dime...." I thought the page of rules governing free chips was it, not that there was a Part 2 of Subset B, followed by C.
So - here's the bottom line...after much haggling (cough!) I am told that I can withdraw $100. If I then REVERSE the $100, I can cashout up to 10X the amount of the free chip, or $1000.00. And yep, I'm probably gonna go for it, but go figure - I have only hit a Royal three times in my life, and wouldn't you know one of those would be when I can't collect any of it. AAAAARRRRGGGGHHHH!!!!!