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Non-Bonus Complaint 'Problem' with readytobet Casino

Discussion in 'Casino Complaints - Non-Bonus Issues' started by rippi, Jan 11, 2015.

    Jan 11, 2015
  1. rippi

    rippi Dormant account

    Occupation:
    Student
    Location:
    Germany
    Hi Guys,

    i might have some Problems with readytobet Casino. I deposit 500€ and played some Live BlackJack. After a few winnings I tried to withdrawal the money. But i cant withdrawal the full money (round 800€) only the Deposit money (which i does). A few rounds later i tried it again to withdrawal the rest of the money. I played with no Bonus. The problem is now, i cant withdrawal the money i even cant transfer the money from the Live Casino to the normal Casino. What is the problem? :eek2:
     
  2. Jan 11, 2015
  3. Googobucs

    Googobucs Meister Member

    Occupation:
    IT Manager
    Location:
    Florida, USA
    Is this the first time you have played at and withdrawn from this casino? You may need to send verification documents before they pay you.

    You say "after a few winnings". Many casinos anti-money laundering rules require that you wager your deposit at least 1 time before a withdraw is made. For example: If you place 3 100€ bets in a row, won them and cashed out they may not pay you because you need to wager a minimum of 500€ 1 time before you can withdraw.

    It's also the weekend which may be causing a delay. They appear to only have e-mail support. Have you sent an e-mail to support? again it's the weekend so it may take a day for them to respond.
     
    3 people like this.
  4. Jan 11, 2015
  5. rippi

    rippi Dormant account

    Occupation:
    Student
    Location:
    Germany
    Yes thats the first time. I also send them my ID (Front and Back). But normally they want the documents by an amount of 2300€. I wrote to the support why the block the money but till now they didnt respond.


    Terms and Conditions:


    I also have some experience in some online Casinos but this behaviour is strange...


    .... or Weekend

    Have someone of you some experience with this casino?
     
  6. Jan 11, 2015
  7. Googobucs

    Googobucs Meister Member

    Occupation:
    IT Manager
    Location:
    Florida, USA
    Most casinos want documents on your first withdraw regardless of the amount. Most likely Your going to have to wait until Monday for normal working hours for someone to verify your documents and approve your payment.

    500€ is a large deposit. I hope this is not your first deposit with this casino, just your first withdraw. I'm not saying that they are not legitimate, but if I was going to make deposits of that size I would be sticking to well known, highly reputable casinos like you can find on the accredited list here.
    http://www.casinomeister.com/forums/content.php?r=131-accredited-casinos

    Let us know how it works out once support responds to you
     
    1 person likes this.
  8. Jan 11, 2015
  9. rippi

    rippi Dormant account

    Occupation:
    Student
    Location:
    Germany
    First respond via Facebook.


    Yeah i think i have to wait :)
     
  10. Jan 11, 2015
  11. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall

    You mean you deposited e500 and played BJ at a site which has in their terms the bolded part above?? :rolleyes: Are they having a laugh? Monthly instalments for an amount this small???:what::what::what:
     
    2 people like this.
  12. Jan 12, 2015
  13. rippi

    rippi Dormant account

    Occupation:
    Student
    Location:
    Germany
    Well..... :eek2:
     
  14. Jan 12, 2015
  15. rippi

    rippi Dormant account

    Occupation:
    Student
    Location:
    Germany
    Looking forward...


     
  16. Jan 12, 2015
  17. rippi

    rippi Dormant account

    Occupation:
    Student
    Location:
    Germany

    Im curious about it what they do with the Money on the Live Account...
     
  18. Jan 12, 2015
  19. rippi

    rippi Dormant account

    Occupation:
    Student
    Location:
    Germany
    Update:

     
  20. Jan 13, 2015
  21. rippi

    rippi Dormant account

    Occupation:
    Student
    Location:
    Germany
    Tactic? I mean what are they doing? There is a technical Problem (cant transfer the money from live account to casino account and also cant withdrawal the money). My account is verified, they also have my Banking Information and i want to withdraw but they are holding the money back. Whats the matter?
     

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