Non-Bonus Complaint 'Problem' with readytobet Casino

[rippi]

Hi Guys,

i might have some Problems with readytobet Casino. I deposit 500€ and played some Live BlackJack. After a few winnings I tried to withdrawal the money. But i cant withdrawal the full money (round 800€) only the Deposit money (which i does). A few rounds later i tried it again to withdrawal the rest of the money. I played with no Bonus. The problem is now, i cant withdrawal the money i even cant transfer the money from the Live Casino to the normal Casino. What is the problem?

 

[Googobucs]

Hi Guys,

i might have some Problems with readytobet Casino. I deposit 500€ and played some Live BlackJack. After a few winnings I tried to withdrawal the money. But i cant withdrawal the full money (round 800€) only the Deposit money (which i does). A few rounds later i tried it again to withdrawal the rest of the money. I played with no Bonus. The problem is now, i cant withdrawal the money i even cant transfer the money from the Live Casino to the normal Casino. What is the problem?

Is this the first time you have played at and withdrawn from this casino? You may need to send verification documents before they pay you.

You say "after a few winnings". Many casinos anti-money laundering rules require that you wager your deposit at least 1 time before a withdraw is made. For example: If you place 3 100€ bets in a row, won them and cashed out they may not pay you because you need to wager a minimum of 500€ 1 time before you can withdraw.

It's also the weekend which may be causing a delay. They appear to only have e-mail support. Have you sent an e-mail to support? again it's the weekend so it may take a day for them to respond.

 

[rippi]

Yes thats the first time. I also send them my ID (Front and Back). But normally they want the documents by an amount of 2300€. I wrote to the support why the block the money but till now they didnt respond.


Terms and Conditions:

Pay-outs are made via Bank transfer or by using Moneybooker (or such other withdrawal methods as may be made available on the Platform from time to time).
The Operator may carry out additional verification procedures for any pay-out cumulative of more than two thousand three hundred Euro (EUR 2,300) and reserves the right to carry such verification procedures in case of lower pay-outs. Such verifications may for example include copies of your passport and/or copies of your utility bills.
If You wish to recover funds held in a closed, locked or excluded Player Account You are advised to contact the Operator’s customer support in writing as follows [email protected] .
In the event of wins which amount to or exceed the sum of EUR 2300 the Operator reserves the right to divide the pay-out into several instalments paid in monthly equal instalments until the full amount is paid out.

I also have some experience in some online Casinos but this behaviour is strange...


.... or Weekend

Have someone of you some experience with this casino?

 

[Googobucs]

Yes thats the first time. I also send them my ID (Front and Back). But normally they want the documents by an amount of 2300€. I wrote to the support why the block the money but till now they didnt respond.


Terms and Conditions:




I also have some experience in some online Casinos but this behaviour is strange...

Most casinos want documents on your first withdraw regardless of the amount. Most likely Your going to have to wait until Monday for normal working hours for someone to verify your documents and approve your payment.

500€ is a large deposit. I hope this is not your first deposit with this casino, just your first withdraw. I'm not saying that they are not legitimate, but if I was going to make deposits of that size I would be sticking to well known, highly reputable casinos like you can find on the accredited list here.
Link Outdated / Removed

Let us know how it works out once support responds to you

 

[rippi]

First respond via Facebook.

Dear XY, our support team will be in touch with you soon. Apologises any trouble.

Yeah i think i have to wait

 

[dunover]

Yes thats the first time. I also send them my ID (Front and Back). But normally they want the documents by an amount of 2300€. I wrote to the support why the block the money but till now they didnt respond.


.... or Weekend


Terms and Conditions:
Pay-outs are made via Bank transfer or by using Moneybooker (or such other withdrawal methods as may be made available on the Platform from time to time).
The Operator may carry out additional verification procedures for any pay-out cumulative of more than two thousand three hundred Euro (EUR 2,300) and reserves the right to carry such verification procedures in case of lower pay-outs. Such verifications may for example include copies of your passport and/or copies of your utility bills.
If You wish to recover funds held in a closed, locked or excluded Player Account You are advised to contact the Operator’s customer support in writing as follows [email protected] .
In the event of wins which amount to or exceed the sum of EUR 2300 the Operator reserves the right to divide the pay-out into several instalments paid in monthly equal instalments until the full amount is paid out.



I also have some experience in some online Casinos but this behaviour is strange...



Have someone of you some experience with this casino?

You mean you deposited e500 and played BJ at a site which has in their terms the bolded part above?? Are they having a laugh? Monthly instalments for an amount this small???

 

[rippi]

Well.....

 

[rippi]

Looking forward...

Thank you for your interest in our services!

We wish to apologize for the belated response. We hope for your consideration and thank you for your patience.
We are writing to you in regards to your recent withdraw request; the problem it is that unfortunately we had to refuse this request due to the fact that Sofort do not have the pay-out.
To resolve this issue, we kindly request that you request the withdrawal once again using a bank transfer; Please make sure to send us your bank information correctly including your IBAN number and Swift code and we will make sure to process the withdrawal as soon as possible.

Please note that if you have Skrill or Neteller accounts you can also provide us with them. As soon as you provide us with another payment method, we will accept your withdrawal request as soon as possible.

We sincerely apologize for the inconvenience that you may have experienced.

Please advise if we can be of further assistance in this or any other matter, and we will be standing by to be of service by E-Mail.

Wishing you the best of luck in the gaming,

Thank you for choosing us!


Kind Regards

 

[rippi]

Thank you for your interest in our services!

Thank you for sending us the documents to verify your user account.

Your account was successfully verified.

We are checking the issue of your Live Casino Money. We will come back to you as soon as possible. Thanks for your patience.

If you still need our help, please do not hesitate to contact us again and we shall do our best to reply as soon as possible.

Please advise if we can be of further assistance in this or any other matter, and we will be standing by to be of service by E-mail

Wishing you the best of luck in the gaming,

Best regards,

Customer Support

Kind Regards

Support Team

Im curious about it what they do with the Money on the Live Account...

 

[rippi]

Update:

Thank you for your interest in our services!

We wish to apologize for the belated response. We hope for your consideration and thank you for your patience.

I understand your concern but kindly note that we are doing our best to resolve this issue as soon as possible. Apparently, seems to be a technical problem.

I hope I've alleviated some of your concerns, we will be back to you as soon as possible.

Once again, thank you very much for your patience.

We sincerely apologize for the inconvenience that you may have experienced.

Kind Regards

 

[rippi]

Thank you for your interest in our services!

We wish to apologize for the belated response. We hope for your consideration and thank you for your patience.

I understand your concern, but kindly note that we are doing our best to resolve this issue and ensure you that the process is correct. Our investigation team is still working on that issue before back to you with a solution as soon as possible.

Once again, thank you very much for your patience. We sincerely apologize for the inconvenience that you may have experienced.

Please advise if we can be of further assistance in this or any other matter, and we will be standing by to be of service by E-mail. We shall do our best to reply as soon as possible.

Tactic? I mean what are they doing? There is a technical Problem (cant transfer the money from live account to casino account and also cant withdrawal the money). My account is verified, they also have my Banking Information and i want to withdraw but they are holding the money back. Whats the matter?