JohnnyWalk
Dormant account
- Joined
- Nov 8, 2013
- Location
- HousofGod
Dear Members
I want to warn people about the behavior of this casino, on 11 November I made a withdraw of around 2600 euro in this casino they asked me for my documents I send them over ID card and 2 utility bills, got a confirmation letter that finance department will review it within 48 hours. After 4 days the said the documents are to old(within 3 months), thats ok send the new documentation right away, next day I got an email we reversed your withdraw since we not received your documentation yet.
So I logged in to my casino account there was my balance with 30 bonus added, I couldn't withdraw the money because there where bonus funds in my account, it's ok if they add a bonus but a 30 bonus on a 2.6K balance!! I don't know what the wagering is or nothing. I entered the chat asked them to remove my bonus and they just wouldn't do it! I copy paste some chat conversations
" Jake: Hi ****, I'm Jake from the live chat support, how may I assist you?
Me: Hello
Me: could you remove the bonus in my account?
Jake: Hi *** as per the casino policy I cannot remove a bonus once it has been credited However I will gladly remove you from all future bonuses should you wish"
" Me: Remove the bonus please so I can make an withdraw
Jake: Sure as per the Terms and Conditions of the welcome bonus offer once you have finshed the play-through on the bonus you are welcome to cash out your winnings
Jake: So do you wish me to add you to the list to be removed from all future bonuses?
Me: No
Me: i just want this bonus removed
Me: from my account
Me: 30 bonus
Jake: As I mentioned we cannot "
I even brought up that they where accredited on Casinomeister on rule number 4
Me: if you give me a normal bonus I appreciate it"
Me: You know rule nr 4. on casinomeister
Jake: As per the Terms and Conditions when you signed up for the casino you agreed to the conditions and you did not inform us before your deposit to the casino thaat you do not want to receive bonuses
Me: rule nr 4 of casinomeister is that you cannot add unasked bonuses
Jake: So all you need to do is coplete as noted the playthrough and you may even win more"
Me: you are acredited on casinomeister right?
Jake: I believe so we are acredited by eCogra which is higher"
Well after debating with the casino staff member they wouldn't remove the 30 bonus I do not have solution yet for it, the pitboss is going to call me today and tell what the reason is they did this. Any advice would be appreciated maybe someone could tell me who the casino rep is. Maybe I can sort it out with him or her. I just want to give a warning for players who playing there.
Regards
Johnny
I want to warn people about the behavior of this casino, on 11 November I made a withdraw of around 2600 euro in this casino they asked me for my documents I send them over ID card and 2 utility bills, got a confirmation letter that finance department will review it within 48 hours. After 4 days the said the documents are to old(within 3 months), thats ok send the new documentation right away, next day I got an email we reversed your withdraw since we not received your documentation yet.
So I logged in to my casino account there was my balance with 30 bonus added, I couldn't withdraw the money because there where bonus funds in my account, it's ok if they add a bonus but a 30 bonus on a 2.6K balance!! I don't know what the wagering is or nothing. I entered the chat asked them to remove my bonus and they just wouldn't do it! I copy paste some chat conversations
" Jake: Hi ****, I'm Jake from the live chat support, how may I assist you?
Me: Hello
Me: could you remove the bonus in my account?
Jake: Hi *** as per the casino policy I cannot remove a bonus once it has been credited However I will gladly remove you from all future bonuses should you wish"
" Me: Remove the bonus please so I can make an withdraw
Jake: Sure as per the Terms and Conditions of the welcome bonus offer once you have finshed the play-through on the bonus you are welcome to cash out your winnings
Jake: So do you wish me to add you to the list to be removed from all future bonuses?
Me: No
Me: i just want this bonus removed
Me: from my account
Me: 30 bonus
Jake: As I mentioned we cannot "
I even brought up that they where accredited on Casinomeister on rule number 4
Me: if you give me a normal bonus I appreciate it"
Me: You know rule nr 4. on casinomeister
Jake: As per the Terms and Conditions when you signed up for the casino you agreed to the conditions and you did not inform us before your deposit to the casino thaat you do not want to receive bonuses
Me: rule nr 4 of casinomeister is that you cannot add unasked bonuses
Jake: So all you need to do is coplete as noted the playthrough and you may even win more"
Me: you are acredited on casinomeister right?
Jake: I believe so we are acredited by eCogra which is higher"
Well after debating with the casino staff member they wouldn't remove the 30 bonus I do not have solution yet for it, the pitboss is going to call me today and tell what the reason is they did this. Any advice would be appreciated maybe someone could tell me who the casino rep is. Maybe I can sort it out with him or her. I just want to give a warning for players who playing there.
Regards
Johnny