Problem with Firstweb (unwanted bonus)

JohnnyWalk

Dormant account
Dear Members

I want to warn people about the behavior of this casino, on 11 November I made a withdraw of around 2600 euro in this casino they asked me for my documents I send them over ID card and 2 utility bills, got a confirmation letter that finance department will review it within 48 hours. After 4 days the said the documents are to old(within 3 months), thats ok send the new documentation right away, next day I got an email we reversed your withdraw since we not received your documentation yet.

So I logged in to my casino account there was my balance with 30 bonus added, I couldn't withdraw the money because there where bonus funds in my account, it's ok if they add a bonus but a 30 bonus on a 2.6K balance!! I don't know what the wagering is or nothing. I entered the chat asked them to remove my bonus and they just wouldn't do it! I copy paste some chat conversations


" Jake: Hi ****, I'm Jake from the live chat support, how may I assist you?
Me: Hello
Me: could you remove the bonus in my account?
Jake: Hi *** as per the casino policy I cannot remove a bonus once it has been credited However I will gladly remove you from all future bonuses should you wish"

" Me: Remove the bonus please so I can make an withdraw
Jake: Sure as per the Terms and Conditions of the welcome bonus offer once you have finshed the play-through on the bonus you are welcome to cash out your winnings
Jake: So do you wish me to add you to the list to be removed from all future bonuses?
Me: No
Me: i just want this bonus removed
Me: from my account
Me: 30 bonus
Jake: As I mentioned we cannot "

I even brought up that they where accredited on Casinomeister on rule number 4

Me: if you give me a normal bonus I appreciate it"
Me: You know rule nr 4. on casinomeister
Jake: As per the Terms and Conditions when you signed up for the casino you agreed to the conditions and you did not inform us before your deposit to the casino thaat you do not want to receive bonuses
Me: rule nr 4 of casinomeister is that you cannot add unasked bonuses
Jake: So all you need to do is coplete as noted the playthrough and you may even win more"
Me: you are acredited on casinomeister right?
Jake: I believe so we are acredited by eCogra which is higher"

Well after debating with the casino staff member they wouldn't remove the 30 bonus I do not have solution yet for it, the pitboss is going to call me today and tell what the reason is they did this. Any advice would be appreciated maybe someone could tell me who the casino rep is. Maybe I can sort it out with him or her. I just want to give a warning for players who playing there.

Regards

Johnny
 

mattsgame

Meister Member
webmeister
CAG
Dear Members

I want to warn people about the behavior of this casino, on 11 November I made a withdraw of around 2600 euro in this casino they asked me for my documents I send them over ID card and 2 utility bills, got a confirmation letter that finance department will review it within 48 hours. After 4 days the said the documents are to old(within 3 months), thats ok send the new documentation right away, next day I got an email we reversed your withdraw since we not received your documentation yet.

So I logged in to my casino account there was my balance with 30 bonus added, I couldn't withdraw the money because there where bonus funds in my account, it's ok if they add a bonus but a 30 bonus on a 2.6K balance!! I don't know what the wagering is or nothing. I entered the chat asked them to remove my bonus and they just wouldn't do it! I copy paste some chat conversations


" Jake: Hi ****, I'm Jake from the live chat support, how may I assist you?
Me: Hello
Me: could you remove the bonus in my account?
Jake: Hi *** as per the casino policy I cannot remove a bonus once it has been credited However I will gladly remove you from all future bonuses should you wish"

" Me: Remove the bonus please so I can make an withdraw
Jake: Sure as per the Terms and Conditions of the welcome bonus offer once you have finshed the play-through on the bonus you are welcome to cash out your winnings
Jake: So do you wish me to add you to the list to be removed from all future bonuses?
Me: No
Me: i just want this bonus removed
Me: from my account
Me: 30 bonus
Jake: As I mentioned we cannot "

I even brought up that they where accredited on Casinomeister on rule number 4

Me: if you give me a normal bonus I appreciate it"
Me: You know rule nr 4. on casinomeister
Jake: As per the Terms and Conditions when you signed up for the casino you agreed to the conditions and you did not inform us before your deposit to the casino thaat you do not want to receive bonuses
Me: rule nr 4 of casinomeister is that you cannot add unasked bonuses
Jake: So all you need to do is coplete as noted the playthrough and you may even win more"
Me: you are acredited on casinomeister right?
Jake: I believe so we are acredited by eCogra which is higher"

Well after debating with the casino staff member they wouldn't remove the 30 bonus I do not have solution yet for it, the pitboss is going to call me today and tell what the reason is they did this. Any advice would be appreciated maybe someone could tell me who the casino rep is. Maybe I can sort it out with him or her. I just want to give a warning for players who playing there.

Regards

Johnny
Firstly, did you win this amount on our own money? Why are they saying they added the welcome bonus?

This sounded all to familiar..took me a minute to figure it out.

This is a similar stunt that Wild Jack Casino pulled here: Wild Jack Won't Remove Bonus

That casino was apart of the Jackpot Factory group but we were told only that casino was sold off but now there doing the same at First Web. They are all still managed by Nexigaming and something smells here.

I would advise not to even think about touching the bonus and doing a PAB, you can find the info here PAB's after all they are still on the accredited list ATM.

IMPO I wouldn't be going near any of the current and ex Jackpot Factory casinos, they have all gone down hill dramatically in the last few years.
 

akrus88

Registered
If there is nothing more in to it. That is most seriously predator behavior and the casino should be voided.
You should PAB as soon as possible, interesting to heard result of it. Good luck with the case! I am sure it will come around alright for you :thumbsup:.
 

JohnnyWalk

Dormant account
Firstly, did you win this amount on our own money? Why are they saying they added the welcome bonus?


This sounded all to familiar..took me a minute to figure it out.

This is a similar stunt that Wild Jack Casino pulled here: Wild Jack Won't Remove Bonus

That casino was apart of the Jackpot Factory group but we were told only that casino was sold off but now there doing the same at First Web. They are all still managed by Nexigaming and something smells here.

I would advise not to even think about touching the bonus and doing a PAB, you can find the info here PAB's after all they are still on the accredited list ATM.

IMPO I wouldn't be going near any of the current and ex Jackpot Factory casinos, they have all gone down hill dramatically in the last few years.

I have been a member from July played with bonus and without is it worth doing a PAB over this? I will talk to the manager first and hear what he has to say maybe I could talk him over of just removing the bonus and I will ask what the wagering is. I still not know that. Who is there casinorep is he still active on the casinomeister forum?
 

mattsgame

Meister Member
webmeister
CAG
I have been a member from July played with bonus and without is it worth doing a PAB over this? I will talk to the manager first and hear what he has to say maybe I could talk him over of just removing the bonus and I will ask what the wagering is. I still not know that. Who is there casinorep is he still active on the casinomeister forum?
If First Web is still actually part of the Jackpot Factory group, then you can try the Jackpot Factory Rep
 

JohnnyWalk

Dormant account
Send a PM to the jackpotfactory rep. If he could help me remove the unwanted bonus and I am waiting for the phone call of the pitboss. I will keep this thread updated if I hear anything new.

Regards

Johnny
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
I have been a member from July played with bonus and without is it worth doing a PAB over this? I will talk to the manager first and hear what he has to say maybe I could talk him over of just removing the bonus and I will ask what the wagering is. I still not know that. Who is there casinorep is he still active on the casinomeister forum?
The wagering terms for all bonuses can be found on each casino's website (though they can take some digging to find and patience to interpret).
For JF casinos it is Bonus x 50 (or x60 for any 100% Welcome Bonus). The wagering contributions are as follows:
Slots, American Roulette and Parlor Games – 100%
Table Poker games (excluding Gold Series Table Poker games), Casino War, Sicbo – 50%
Video Poker games, Gold Series Table Poker games, Craps, Baccarat, all Blackjacks except Classic Blackjack, and all Roulettes except American Roulette – 10%
Classic Blackjack, All Aces Video/Power Poker – 2%.
So for example, you would have to wager €1,500 on slots to clear the WR on your €30 bonus.

HOWEVER, I agree with the above posters and you should insist they remove this bonus, in accordance with their Accredited Status.

KK
 

JohnnyWalk

Dormant account
Well got an email from the support sooner then I expected with some positive news.

Hi xxx,


Congratulations on your payout, way to go!

We have passed your recent contact with us on to our casino management and they have approved to remove the bonus. You can now go ahead and make your withdrawal.

Hopefully this is a wise lesson for this casino that it is unacceptable to do this and will not do it again. Well thanks everyone for the input.

Regards

Johnny
 

tryme

Active Member
webmeister
PABnononaccred
Good to know they did the right thing. They shouldn't have tried it on in the first place, of course, but a positive outcome nonetheless.
 

Casinomeister

Forum Cheermeister
Staff member
I've contacted the casino rep to make sure this will not be repeated. If the Jackpot Factory Group is implementing this practice, then they will be removed from the accredited section.
 

mattsgame

Meister Member
webmeister
CAG
I've contacted the casino rep to make sure this will not be repeated. If the Jackpot Factory Group is implementing this practice, then they will be removed from the accredited section.
Bryan, are these casinos still part of Jackpot Factory? We know that Wild Jack is not but yet it is managed by Nexigames LTD the same company now listed as managing all of the other Jackpot Factory casinos.
 

Casinomeister

Forum Cheermeister
Staff member
Are far as I know, the Jackpot Factory casinos include Alljackpots, Allslots, and FirstWeb Casino.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Are far as I know, the Jackpot Factory casinos include Alljackpots, Allslots, and FirstWeb Casino.
They also have a "private" casino called VIP Lounge - but members can only get in by personal invite after joining and playing at one of their other brands.
(A bit like 32Red's Club Rouge)

KK
 
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