In the shadow of the prime Casino/Neteller debacle and revelations of Spearmaster's generous PlayTech salary the newbie forum poster TravelMaxx has struggled to have her complaint properly heard and considered. In the circumstances a new and seperate thread is warranted. The short facts of the matter are (correct at your leisure):
Player deposits and obtains 100% sign-up bonus within days of Prime Casino amending T+Cs which now oblige playing thru the EZ/Clearpay weighted 30B requirements.
The player states she withdrew deposit plus winnings prior to fulfilling the WRs under the mistaken belief that EZ/Clearpay bonus rules applied.
The players mistaken belief was reinforced by advice contained within the Cashier section at Prime Casino which maintained that the "cash" portion of the players balance was withdrawable. Such advice is consistent with the principles of the EZ/Clearpay bonus structure as widely promoted by MG since its introduction nearly a year ago.
The players deposit was subsequently returned to her e-wallet account minus the winnings. Prime Casino will not entertain returning the funds to the casino account to fulfill bonus playthru requirements.
Prime Casino concede the instructions within the Cashier section are inconsistent with the newly amended bonus T+Cs explaining such anonamly is beyond their control. Players are expected to ignore advice contained within the Cashier section in favour of the web site published bonus T+Cs.
The players seeks the opportunity to play out the bonus T+Cs with her original deposit and winnings.
...
Player deposits and obtains 100% sign-up bonus within days of Prime Casino amending T+Cs which now oblige playing thru the EZ/Clearpay weighted 30B requirements.
The player states she withdrew deposit plus winnings prior to fulfilling the WRs under the mistaken belief that EZ/Clearpay bonus rules applied.
The players mistaken belief was reinforced by advice contained within the Cashier section at Prime Casino which maintained that the "cash" portion of the players balance was withdrawable. Such advice is consistent with the principles of the EZ/Clearpay bonus structure as widely promoted by MG since its introduction nearly a year ago.
The players deposit was subsequently returned to her e-wallet account minus the winnings. Prime Casino will not entertain returning the funds to the casino account to fulfill bonus playthru requirements.
Prime Casino concede the instructions within the Cashier section are inconsistent with the newly amended bonus T+Cs explaining such anonamly is beyond their control. Players are expected to ignore advice contained within the Cashier section in favour of the web site published bonus T+Cs.
The players seeks the opportunity to play out the bonus T+Cs with her original deposit and winnings.
...