<div class="bbWrapper">Dear friends,<br />
<br />
First some brief history, I’ve been playing at Aspinalls (part of the Fortune Lounge Group) for some time (a year I think) and it’s become my go to choice for MG slots. I’ve played a fair bit and reached gold status. No problems worth speaking of – reasonable cashouts and always got paid in fair time. They’ve also been decent to me when I’ve had a run of horrible luck which happens from time to time; sometimes giving me a comp here and there when I asked for one.<br />
<br />
In recent months my pattern of play has changed as I began spreading my deposits around different online casinos and low/mid-rolling a lot more. Much of this shift is actually down to reading the forum on here and just being a bit more disciplined about how I play.<img src="/forums/styles/default/casinomeister/smilies/thumbsup.gif" class="smilie" loading="lazy" alt=":thumbsup:" title="Thumbsup :thumbsup:" data-shortname=":thumbsup:" /><br />
<br />
So, last month my bank issued me with a new debit card. After deleting my old one from my Aspinalls account and trying to register the new one I got error messages and had to contact support. I did this and they tried a couple of things on the system with no luck. They gave me an address to email, which I did. I got no response from that email so after a while I contacted live chat again and they managed to get things working. This wasn’t as simple as it sounds however. Here is the pertinent excerpt from the chat:<br />
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<i>Me: the problem is, my bank sent me a new VISA DEBIT card, so I tried to delete the old one from my account, so that I could register the new one.<br />
Me: I couldn't do this so I contacted support and Charlene tried to do it for me. But now I cannot register a new card.<br />
Me: I get this error message: You have reached the maximum number of cards you may register.<br />
Kimberly: Is the ca5rd the same ? What has changed on the card Daniel? <br />
Me: it is a new card on exactly the same account - the only thing that has changed is the long card number and the security code<br />
Me: you know when your card expires and they send you a new one? that is what has happened basically<br />
Kimberly: So all I need to update is the expiry date?<br />
Me: no, it's a new card number as well - the long number made up of sixteen digits. it's a new start date, expiry date and long card number. and a new security (CVV) code.<br />
Me: Charlene said that she had "locked" my old card - I'm not sure if that's helpful?<br />
Kimberly: Okay then , I will remove the old one <br />
Kimberly: I appreciate your patience; I’ll be with you shortly<br />
Me: many thanks<br />
Kimberly: The card has been removed , you should be able to add a new one.<br />
Me: ok, pls wait while I try that now? <img src="/forums/styles/default/casinomeister/smilies/smile.gif" class="smilie" loading="lazy" alt=":)" title="Smile :)" data-shortname=":)" /><br />
Me: still getting the same error message <img src="/forums/styles/default/casinomeister/smilies/frown.gif" class="smilie" loading="lazy" alt=":(" title="Frown :(" data-shortname=":(" /><br />
Me: shall I try and close and reopen the casino?<br />
Kimberly: Yes , It should work then .<br />
Me: trying now<br />
Kimberly: Restart the software completely.<br />
Me: same error message <img src="/forums/styles/default/casinomeister/smilies/frown.gif" class="smilie" loading="lazy" alt=":(" title="Frown :(" data-shortname=":(" /><br />
Kimberly: You will not be able to add another Credit card <br />
Kimberly: There are restrictions set on your account . You will need to use a web wallet such as neteller or moneybookers for deposits.<br />
Me: but I don't understand - I was using 1 card, 1 account. I am no longer using that card but a new one - same account. Is this something that the software can't handle?<br />
Me: Kimberley?<br />
Me: Are you still there?<br />
Kimberly: We apologize for the inconvenience caused. I will reset your card registration limits <br />
Kimberly: Yopu should be able to add new cards now.<br />
Kimberly: I apologize for the inconvenience Daniel.<br />
Me: Ok. Thanks very much - I have just tried it and it seems to be working fine now.<br />
</i><br />
<br />
So basically, they shifted [very abruptly] from “You have to use a web wallet” to “It’s fixed”. And it was (this was last month I think). This seemed a bit odd to me but I figure perhaps they had looked at my account, seen that I spend a fair bit and then thought – ok fine, let him use a debit card. Or possibly it was some kind of computer issue. I really don’t know.<br />
<br />
So, today I tried to deposit and I got another error message. A different one. Went on chat and this is what happened:<br />
<br />
<br />
<br />
<i>You are now chatting with Kimberly <br />
________________________________________<br />
Kimberly: Welcome! It is great to have you with us. I am here to help you with anything you might need assistance with! <img src="/forums/styles/default/casinomeister/smilies/smile.gif" class="smilie" loading="lazy" alt=":)" title="Smile :)" data-shortname=":)" /> <br />
Me: Hi Kim<br />
Me: tried to deposit and keep getting an error msg<br />
Me: my details are: XXXXXXXX<br />
Me: any idea what's happening?<br />
Me: thanks<br />
Kimberly: Thank you for your details Daniel .<br />
Kimberly: What does the error message say? <br />
Me: your transaction could not be completed<br />
Me: pls try again later or contact support<br />
Me: v odd<br />
Me: It's like it's not even trying to do the transaction because it’s very fast<br />
Me: not like normal when it takes 10 seconds or so to authorise<br />
Me: I had a problem at the beginning of the month with a new card but this got sorted by you guys - maybe that has something to do with it?<br />
Me: Kimberley? Are you still with me?<br />
Kimberly: I am Daniel <br />
Me: <img src="/forums/styles/default/casinomeister/smilies/smile.gif" class="smilie" loading="lazy" alt=":)" title="Smile :)" data-shortname=":)" /><br />
Kimberly: Please give me a moment to view your account.<br />
Me: cool<br />
Kimberly: Are you having issues using your credit card? They can be such a hassle sometimes! Why don’t you switch over to one of the many excellent Web Wallet facilities available to you? They are so much more convenient than credit cards, especially since they are globally accredited and accepted.<br />
<br />
Would you like to register for your own Web Wallet account?<br />
Me: erm, no thanks<br />
Kimberly: It would work out better .<br />
Kimberly: All is fine on your account now Daniel , Please try to deposit odd amounts and keep trying .<br />
Me: Just tried and still doesn't work<br />
Me: what do you mean by odd amounts please? Just any amount?<br />
Kimberly: Instead of the straight amounts like 50 , 100 , try 89 <br />
Kimberly: 43 <br />
________________________________________<br />
Thank you for using our live chat service. Your current chat session has now ended <br />
</i><br />
At this point the chat cut off. I restarted it…<br />
<br />
<i>________________________________________<br />
You are now chatting with Kimberly <br />
________________________________________<br />
Kimberly: Welcome! It is great to have you with us. I am here to help you with anything you might need assistance with! <img src="/forums/styles/default/casinomeister/smilies/smile.gif" class="smilie" loading="lazy" alt=":)" title="Smile :)" data-shortname=":)" /> <br />
Me: Hi Kimberley, we were just chatting<br />
Me: You just advised me to deposit odd amounts<br />
Kimberly: Yes I apologise we got cut off.<br />
Me: No problem. Might I ask why this will make a difference? Is there some problem with debit cards now?<br />
Kimberly: Are you having issues using your credit card? They can be such a hassle sometimes! Why don’t you switch over to one of the many excellent Web Wallet facilities available to you? They are so much more convenient than credit cards, especially since they are globally accredited and accepted.<br />
<br />
Would you like to register for your own Web Wallet account?<br />
Me: lol, we have already been down this road I think. I'm not going to do that thanks anyway. My question is, is there a problem of some kind with debit cards? I’ve been playing with you guys for some time and I like playing with you - it's a good service and I'm a Gold member here. I want to keep playing with you but if there's a problem with using my debit card then that's makes it difficult. <br />
Kimberly: There is no problem, but just keep trying if you are not interested in the web wallet registration.<br />
Me: ok, thanks. And depositing odd amounts - why/how does that make a difference?<br />
Kimberly: It may Daniel.<br />
Me: do you know why?<br />
Kimberly: I do not know, Just keep trying and try to restart your computer .<br />
Me: right. Ok. Thanks for your help today and all the best, Dan<br />
</i><br />
<br />
This chat left me with a slightly unpleasant taste in my mouth and I deposited elsewhere instead. The sense I have is that I’m being pushed to register a web wallet, something which I will not do. I’ve looked into it, examined various options and I don’t trust them. I won't do it. Simple as that. <br />
<br />
My question to you folks (and GOD BLESS you if you’ve stayed with me throughout this long and rambling post<img src="/forums/styles/default/casinomeister/smilies/smile.gif" class="smilie" loading="lazy" alt=":)" title="Smile :)" data-shortname=":)" />) is, what is going on here? Have any of you had similar experiences? Is this simply the casino trying to make/save a few extra bucks through web wallets? And what is the mystery of depositing odd amounts?<br />
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Any light you can shine on this would be much appreciated. And of course, if the Fortune Lounge rep would care to respond that would be very welcome.<br />
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Thanks for reading.</div>